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Senior
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0
jobs
Digital Project Manager
Matt Blackburn
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced in utilising data to drive positive growth in a business.
Bringing energy and innovation to improve company performance, expanding to new areas, and reducing expenditure. Skilled and accomplished in several highly regulated industries, e-learning and upskilling staff.
Bringing energy and innovation to improve company performance, expanding to new areas, and reducing expenditure. Skilled and accomplished in several highly regulated industries, e-learning and upskilling staff.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
SYSTEMS & ANALYTICS LEAD (DIGITAL MANAGER)
unknown.
18 WEEK SUPPORT
• Project managed the specification, acquisition and implementation of five new systems. Adopted an Agile strategy to facilitate a compressed schedule through to successful implementation, testing, training and handover.
• Led the strategy of all current and future IT systems and services, exploring and investing in new technology. Developed strong working relationships and directed areas of improvement.
• Successfully migrated data from legacy systems by programming data transformations. Saved £14,000 quoted by the supplier for transformation. Charged £250 just for providing raw data.
• Built automated staff allocation systems to support the coordination team. Allocated 45-65% of staff every month, saving 160 FTE staff hours. Revised algorithm to implement location data, saving the business a further £6,000 per month on hotel/travel costs. Began implementing machine learning (using Azure) to improve results.
• Improved staff booking operations, allowing teams to provide their own availability. Provided live data for >1000 staff into the allocation system.
• Led contract negotiations for new systems. Cut costs by an average of 30%
• Managed a transparent communication scheme, automating information sharing and reducing workload. Improved the openness and clarity of communications and provided weekly updates to >1000 medical staff.
• Contributed to and led leadership meetings, presenting regularly updated project documentation. Quickly gained the confidence of senior management and clearly communicated complex technical points throughout business-critical projects.
• Worked closely with external providers throughout projects, problem-solving in a collaborative, open way. Kept projects within reasonable timeframes, managing expectations and leading a flexible sprint strategy where possible.
• Led the GDPR and data quality strategy, producing a best-in-class data quality schema as the foundation of sound data protection practices. Provided training to staff, improving the archiving and retrieval of sensitive records.
• Oversaw data cleansing to ensure 'gold records' went into the new system and wrote REST APIs for system integration. Data cleansing improved the overall accuracy and quality of data, APIs reduced the possibility of human error and increased operation efficiency.
• Led workshops with teams across the business to increase collaboration and identify operational bottlenecks. Work with the recruitment team led to a reduction in the average lead time for new staff from two months to just over two weeks and quadrupled the number of staff that progressed successfully from initial contact to first shift.
• Managed systems through unexpected network failure. Prevented significant downtime and built redundancy systems to protect against future failure.
• Provided ad-hoc support and assistance for a team of approximately 30 staff. My clear, approachable communication style reduced the amount of time lost to technical issues. I would document issues and communicate them to external IT support for reference.
• Project managed the specification, acquisition and implementation of five new systems. Adopted an Agile strategy to facilitate a compressed schedule through to successful implementation, testing, training and handover.
• Led the strategy of all current and future IT systems and services, exploring and investing in new technology. Developed strong working relationships and directed areas of improvement.
• Successfully migrated data from legacy systems by programming data transformations. Saved £14,000 quoted by the supplier for transformation. Charged £250 just for providing raw data.
• Built automated staff allocation systems to support the coordination team. Allocated 45-65% of staff every month, saving 160 FTE staff hours. Revised algorithm to implement location data, saving the business a further £6,000 per month on hotel/travel costs. Began implementing machine learning (using Azure) to improve results.
• Improved staff booking operations, allowing teams to provide their own availability. Provided live data for >1000 staff into the allocation system.
• Led contract negotiations for new systems. Cut costs by an average of 30%
• Managed a transparent communication scheme, automating information sharing and reducing workload. Improved the openness and clarity of communications and provided weekly updates to >1000 medical staff.
• Contributed to and led leadership meetings, presenting regularly updated project documentation. Quickly gained the confidence of senior management and clearly communicated complex technical points throughout business-critical projects.
• Worked closely with external providers throughout projects, problem-solving in a collaborative, open way. Kept projects within reasonable timeframes, managing expectations and leading a flexible sprint strategy where possible.
• Led the GDPR and data quality strategy, producing a best-in-class data quality schema as the foundation of sound data protection practices. Provided training to staff, improving the archiving and retrieval of sensitive records.
• Oversaw data cleansing to ensure 'gold records' went into the new system and wrote REST APIs for system integration. Data cleansing improved the overall accuracy and quality of data, APIs reduced the possibility of human error and increased operation efficiency.
• Led workshops with teams across the business to increase collaboration and identify operational bottlenecks. Work with the recruitment team led to a reduction in the average lead time for new staff from two months to just over two weeks and quadrupled the number of staff that progressed successfully from initial contact to first shift.
• Managed systems through unexpected network failure. Prevented significant downtime and built redundancy systems to protect against future failure.
• Provided ad-hoc support and assistance for a team of approximately 30 staff. My clear, approachable communication style reduced the amount of time lost to technical issues. I would document issues and communicate them to external IT support for reference.
Network, LED, Manager, Booking, Testing, Presenting, Transformation, Implementation, Support, It, Workshops, Data quality, Data protection, Recruitment, Machine learning, Technology, Analytics, Management, Integration, System Integration, Leadership, GDpr, REST, Agile, Training, Azure, Operations, It support
2018 - 2018
job
SYSTEMS MIGRATION OFFICER
unknown.
18 WEEK SUPPORT
• Pushed through organisational change by demonstrating the value of data and technology to the business. A new role was created for me to lead this change.
• Supported senior management by leading the recruitment and compliance teams through system and process change, allowing the teams to set targets and measure outcomes.
• Created data tools that brought in information from different systems which eased migration and produced accurate progress updates.
• Defined easily understood analytic standards and methods to provide accurate and actionable insight. The business could, for the first time, make informed decisions about future contracts based on staff compliance and availability.
• Oversaw data cleansing and preparation for system migration, automating where possible. As a result, migration was much smoother after I joined the team.
• Pushed through organisational change by demonstrating the value of data and technology to the business. A new role was created for me to lead this change.
• Supported senior management by leading the recruitment and compliance teams through system and process change, allowing the teams to set targets and measure outcomes.
• Created data tools that brought in information from different systems which eased migration and produced accurate progress updates.
• Defined easily understood analytic standards and methods to provide accurate and actionable insight. The business could, for the first time, make informed decisions about future contracts based on staff compliance and availability.
• Oversaw data cleansing and preparation for system migration, automating where possible. As a result, migration was much smoother after I joined the team.
Contracts, Management, Technology, Recruitment, Compliance, Support, Contracts, ME
2016 - 2018
job
SELF-EMPLOYED
IT CONTRACTING.
• Managed the digital presence of a new Italian Delicatessen, including website, social media, POS system development and branding.
• Developed on a big-data health and nutrition project, collaborating with staff at a national healthy food supplier.
• Other projects included graphic design, web design, copywriting, SEO and digital presence management.
• Developed on a big-data health and nutrition project, collaborating with staff at a national healthy food supplier.
• Other projects included graphic design, web design, copywriting, SEO and digital presence management.
Social Media, Design, Seo, Copywriting, Branding, Graphic design, Web design, Management, Website, Pos, Development, Health, Web, Social
2015 - 2017
freelance
FREELANCE TRANSCRIBER AND EDITOR
unknown.
TAKE NOTE TYPING
• Provided transcription services across a wide variety of sources, including legal, medical and financial.
• Ensured all files were highly accurate and adhered to strict editorial guidelines.
• Undertook advanced content editing and editorial support.
• Worked to a timetable, but also provided ad-hoc support, as necessary.
• Met strict deadlines, with diligence and professionalism.
• Provided transcription services across a wide variety of sources, including legal, medical and financial.
• Ensured all files were highly accurate and adhered to strict editorial guidelines.
• Undertook advanced content editing and editorial support.
• Worked to a timetable, but also provided ad-hoc support, as necessary.
• Met strict deadlines, with diligence and professionalism.
Content, Support
2013 - 2015
job
TRAINING SUPPORT EXEC (LEARNING & DEVELOPMENT)
AGE UK ENTERPRISES.
• Oversaw a UK-wide Training and Competency system
• Conducted Insurance and performance training.
• Replaced outdated KPI management reports. Reduced production time from one day per monthly report to >10 minutes per weekly report. Greater insight and training led to a 90% year-on-year KPI improvement rate.
• Researched and developed new learning tools and e-learning strategies.
• Modernised data collection, access and visualisation. Drove the move from ad-hoc excel reporting to live cloud-based reporting.
• Coordinated service providers through daily usage and system upgrades.
• Coached senior staff on advanced system usage.
• Contributed to meetings with senior management.
• Organised national training for 150 supervisors.
• Redesigned and wrote network-wide communications for supervisors and managers.
• Managed and trained junior team members and trained my line manager after a team restructure.
• Conducted Insurance and performance training.
• Replaced outdated KPI management reports. Reduced production time from one day per monthly report to >10 minutes per weekly report. Greater insight and training led to a 90% year-on-year KPI improvement rate.
• Researched and developed new learning tools and e-learning strategies.
• Modernised data collection, access and visualisation. Drove the move from ad-hoc excel reporting to live cloud-based reporting.
• Coordinated service providers through daily usage and system upgrades.
• Coached senior staff on advanced system usage.
• Contributed to meetings with senior management.
• Organised national training for 150 supervisors.
• Redesigned and wrote network-wide communications for supervisors and managers.
• Managed and trained junior team members and trained my line manager after a team restructure.
Excel, Training, Cloud, E-learning, Management, Service, Network, Support, Development, KPI, Insurance, Data collection, Production, Manager, LED
2013 - 2013
job
SUPPORTER RELATIONS OFFICER, IFAW
unknown.
• Maintained a global supporter network.
• Managed the supporter database.
• Categorised and allocated daily communications to the supporter relations team.
• Improved supporter satisfaction procedures.
• Edited and proof-read UK press releases and mailings (usually written in US English).
• Provided hardware/software support.
• Managed the supporter database.
• Categorised and allocated daily communications to the supporter relations team.
• Improved supporter satisfaction procedures.
• Edited and proof-read UK press releases and mailings (usually written in US English).
• Provided hardware/software support.
Database, Network, Support, Hardware, Software
2012 - 2013
job
PRODUCTION ASSISTANT, CLIC SARGENT
unknown.
• Project and time-managed a busy in-house design team.
• Directed cost-effective design production - working to reduce budgets by up to 20% for printed materials.
• Coordinated requirements and feedback of departmental clients.
• Worked closely with external contractors (i.e. printers, advertising agencies).
• Proofread materials tailored for different audiences.
• Ensured design standards and brand-management for all production were in line with the style guide.
• Contributed to teambuilding exercises, staff marketing photoshoots and oversaw company-wide involvement in CLIC Sargent marketing.
• Directed cost-effective design production - working to reduce budgets by up to 20% for printed materials.
• Coordinated requirements and feedback of departmental clients.
• Worked closely with external contractors (i.e. printers, advertising agencies).
• Proofread materials tailored for different audiences.
• Ensured design standards and brand-management for all production were in line with the style guide.
• Contributed to teambuilding exercises, staff marketing photoshoots and oversaw company-wide involvement in CLIC Sargent marketing.
Marketing, Design, Advertising, Management, Teambuilding, Production, Guide, UP
2012 - 2012
job
DATA ADMINISTRATOR, CLINKS
unknown.
• Assisted in general office management.
• Communicated with the organisation's large membership base.
• Led data editing, collection, cleansing and management.
• Supported other team members in writing, proofing, and mailing of high-profile communications.
• Communicated with the organisation's large membership base.
• Led data editing, collection, cleansing and management.
• Supported other team members in writing, proofing, and mailing of high-profile communications.
Writing, Management, Office, Organization, Administrator, LED
2007 - 2008
job
Bar manager
central London locations.
Retail department manager
Retail, Manager
My education
LONDON METROPOLITAN UNIVERSITY
Bachelors, ENGLISH & CREATIVE WRITING
Bachelors, ENGLISH & CREATIVE WRITING
FULFORD SIXTH FORM COLLEGE
Secondary, English Literature & Language
Secondary, English Literature & Language
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