Joyce Littlejohn , wishaw, United Kingdom

2011-2019 INTERNAL AUDITOR, NHS LANARKSHIRE Working from NHS Lanarkshire Audit Programme to carry out audit interviews, fieldwork and tests and writing reports of findings and recommendations to present to the Audit Committee and Directors of the Board. 2008-2011 MEDICAL EDUCATION NHS LANARKSHIRE DOTS Website Administrator/Electronic and Written Productions Officer Providing a high standard of support to service users, resolving technical issues promptly and effectively whilst maintaining a calm and helpful attitude at all times; Successfully promoting a positive profile of the website, making updates and resolving problems to ensure compliance with contractual obligations; Proofreading and editing a wide range of documentation including training modules, online user guides tailored to individual requirements and publicity booklets; Developing and implementing a consistent house style, improving quality and demonstrably reducing the cost of using external typesetters by more than 50%; Editing and typesetting illustrated online training modules and assessment tests for junior doctors and Clinical Skills Trainer manual in conjunction with medics. 1990-2008 HARPERCOLLINS PUBLISHERS LTD Senior Editor, Collins Language Division Initially appointed as Assistant Editor, gaining promotion to Editor in 1993 and Senior Editor in 1997 working on German, French, Italian, Portuguese, Spanish, Greek and Latin dictionaries and grammars; Managing publishing projects from initial planning and inception through to pass for press, consistently meeting deadlines within budgetary constraints; Assessing training requirements across multiple aspects of the business including prepress, proofreading and data input; Developing and implementing support documentation to comply with house style and ensure consistency throughout the group; Assessing and reviewing processes and procedures and implementing guidelines; Maintaining successful collaborations with members of the co-publisher editorial teams, liaising across multiple departments based throughout Europe and Canada. 1988- ongoing SELF EMPLOYE D Freelance bilingual Proofreader, Copy editor Provision of freelance proofreading and editorial services to HarperCollins Bilingual (e.g. Easy Learning Italian, Ukrainian Gem, Latin Dictionary & Grammar); HarperCollins General Reference (Dictionary of Quotations); Geddes & Grossett (General Reference Dictionaries); Chambers Harrap (Multi-volume Thesaurus, Dictionary of Slang); NHS Doctors Online Training System (DOTS) (typesetting e-learning modules for junior doctors); College of Estates Management, Reading (copyediting online training materials); NHS Education Scotland (typesetting revised e-learning modules and assessments); ADSL SmartCare (copywriting) 1987-1988 RANK THEATRES ODEON HAMILTON Assistant Manager Responsible for the day-to-day running of the cinema including cash control, staff management and dealing with complaints