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Specialist in Training & Consultancy
Charmaine Marie Kinnear
,
Essex, United Kingdom
Experience
Other titles
Skills
I'm offering
'A highly driven Learning & Development Professional with over 19 years multi-site and resort operations management experience within leading global companies covering both public and private sectors' Proven increased customer experience and sales, delivering all KPI's despite challenging market conditions. Is able to effectively distance manage and drive staff engagement and development through effective staff development planning. Proven track record in analysing business needs using a holistic approach constructing and delivering effective corporate training at all levels. Able to construct business strategy, facilitate induction programs and training plans along with a back to the floor hands on approach. Leading with integrity.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Hashtaglove2learn Director
Various Clients.
Strategy Design
Training Design and Implementation
Specialist Project Work
Training Delivery
Assesor and IQA Services
Training Design and Implementation
Specialist Project Work
Training Delivery
Assesor and IQA Services
Design, Training, Implementation
2019 - 2019
job
Interim Learning & Development Manager
Royal Hospital of Neuro.
Disability
Strategy creation and alignment. Policy writing and implementation. Consultancy on training and learning skills academy's. Talent mapping and planning. E-learning system and content creation. Organisational Development and training mapping. Recruitment and selection. Board of trustees and member reports.
Strategy creation and alignment. Policy writing and implementation. Consultancy on training and learning skills academy's. Talent mapping and planning. E-learning system and content creation. Organisational Development and training mapping. Recruitment and selection. Board of trustees and member reports.
Writing, Content creation, Training, E-learning, Organisational development, Content, Recruitment, Implementation, Development, Planning, Interim, Manager
2018 - 2019
job
Lead Development Officer Adults, Housing & Health
Thurrock Council.
I am now leading on Adult Provider Services development. I have currently designed at set up a training Academy for the service which runs for employee inductions monthly, designed and launched a new pin project for raising standards within the service linked with learning mapping and talent plan. I was Head of Centre for the training academy (registered centre). Delivery of accredited training throughout Thurrock both internally and externally.
I have worked on the organisational change Leadership and Management Programme construction and facilitation.
Apprenticeship training lead including recruitment and assessment day construction and delivery of behaviours framework, scoring and offer.
Leading commissioning Foster Carer, Children's programme and Adult Services to include facilitation of Safeguarding Adults, MCA, Dols, Child Protection, Autism, Dementia, Equality & Diversity, Emergency First Aid at Work, Moving and Handling of People and WRAP Radicalisation training.
Construction and facilitation of Resilience, Wellness and Emotional Intelligence for both internal & external services.
Fire Marshal and Level 3 First Aider
Directorate training needs analysis and staff survey collation project.
I have worked on the organisational change Leadership and Management Programme construction and facilitation.
Apprenticeship training lead including recruitment and assessment day construction and delivery of behaviours framework, scoring and offer.
Leading commissioning Foster Carer, Children's programme and Adult Services to include facilitation of Safeguarding Adults, MCA, Dols, Child Protection, Autism, Dementia, Equality & Diversity, Emergency First Aid at Work, Moving and Handling of People and WRAP Radicalisation training.
Construction and facilitation of Resilience, Wellness and Emotional Intelligence for both internal & external services.
Fire Marshal and Level 3 First Aider
Directorate training needs analysis and staff survey collation project.
Training, Leadership, Management, Service, Recruitment, Development, Health, Assessment, Framework, UP
2016 - 2018
job
Head of Learning & Development
unknown.
including Regional Role / L&D Manager
intu Lakeside/intu Retail Services
(Coached apprentice of the year - Thurrock business awards and South East Apprentice of the year)
Achieved investors in people Gold Award 2017
Project Management - Strategy training design, planning, implementation and delivery both centre wide and nationally. Train teams, management, and Senior board according to objectives and company KPI'S. Needs analysis leading to construction and management of training plans, Risk assessments, Staff recruitment and assessment days, Induction design and delivery. Varied skills training across all departments and teams. Management development days design and delivery. Apprenticeship coaching. Liaison with local training providers and recruiters. Supporting learning and development in other centres across the southern region.
intu Lakeside/intu Retail Services
(Coached apprentice of the year - Thurrock business awards and South East Apprentice of the year)
Achieved investors in people Gold Award 2017
Project Management - Strategy training design, planning, implementation and delivery both centre wide and nationally. Train teams, management, and Senior board according to objectives and company KPI'S. Needs analysis leading to construction and management of training plans, Risk assessments, Staff recruitment and assessment days, Induction design and delivery. Varied skills training across all departments and teams. Management development days design and delivery. Apprenticeship coaching. Liaison with local training providers and recruiters. Supporting learning and development in other centres across the southern region.
Design, Project Management, Coaching, Retail, Training, Management, Recruitment, Implementation, Development, KPI, Assessment, Manager
2015 - 2016
job
Retail Sales Manager Multi Site
Multi Site L&D.
Virgin Holidays
Troubleshooting - Recruitment - Marketing & Promotion - Change implementation - Team coaching & development - Rotas - Networking - Retail relationship building - Luxury holiday sales - Training Delivery -Customer service enhancement - Active hands on shop floor approach.
Troubleshooting - Recruitment - Marketing & Promotion - Change implementation - Team coaching & development - Rotas - Networking - Retail relationship building - Luxury holiday sales - Training Delivery -Customer service enhancement - Active hands on shop floor approach.
Marketing, Coaching, Retail, Networking, Training, Customer service, Sales, Service, Team coaching, Recruitment, Implementation, Development, Manager
2013 - 2015
job
Regional Resort Operations Manager, Specialist Resort Operations Manager, Airport Operations Manager
TUI Group.
Regional Multi Site Operations Management L&D
TUI Group, Tenerife, La Gomera, La Palma, Costa Blanca
Winner - Top in the world for Customer Service - Resort Delivery & Airport
Winner Large travel company of the year including numerous other awards
Controlling the whole resort business and operations, Staff inductions and training programs including NVQ assessments, Controlling and Budget management, Overseeing New Projects and development, Introducing new excursions and programs. Maximising opportunity and profit. Airport service delivery and security management.
Developing technology and process improvement management.
One service trial - joint management and commission's trials with multinational teams.
Hotel Management Liaisons, Engage and enhance customer experience in destination to drive up NPS scoring.
TUI Group, Tenerife, La Gomera, La Palma, Costa Blanca
Winner - Top in the world for Customer Service - Resort Delivery & Airport
Winner Large travel company of the year including numerous other awards
Controlling the whole resort business and operations, Staff inductions and training programs including NVQ assessments, Controlling and Budget management, Overseeing New Projects and development, Introducing new excursions and programs. Maximising opportunity and profit. Airport service delivery and security management.
Developing technology and process improvement management.
One service trial - joint management and commission's trials with multinational teams.
Hotel Management Liaisons, Engage and enhance customer experience in destination to drive up NPS scoring.
Operations, Budget, Training, Customer experience, Operations Management, Controlling, Operations manager, Customer service, Management, Service, Technology, Security, Development, UP, Manager, Service Delivery
2010 - 2012
job
Regional Trainer L&D & General Manager
Greene King PLC.
Diamond Cask Mark
Runner up - South East Food Growth - Managers Night of Excellence
Troubleshooting units, Recruitment, training and development of teams, Introducing standard
operating procedures and driving consistency within the business to stabilise and progress trade and profit. Managing food and liquor stocks driving food growth, gp's and covers, P&L, wages forecasting,
rotas, budgets, entertainment and advertising. Maximising machine profits. Managing and overseeing day to day trading.
Runner up - South East Food Growth - Managers Night of Excellence
Runner up - South East Food Growth - Managers Night of Excellence
Troubleshooting units, Recruitment, training and development of teams, Introducing standard
operating procedures and driving consistency within the business to stabilise and progress trade and profit. Managing food and liquor stocks driving food growth, gp's and covers, P&L, wages forecasting,
rotas, budgets, entertainment and advertising. Maximising machine profits. Managing and overseeing day to day trading.
Runner up - South East Food Growth - Managers Night of Excellence
Advertising, Forecasting, Training, Recruitment, Growth, Development, UP, Manager
1999 - 2009
job
Regional Resort Operations Manager - Resort and Airport Operations Controller
Thomas Cook.
(Club 18-30) Bulgaria, Zante, Spain, & Ibiza
(Resort 01st for Customer Service against pax carried World Class Service Award)
(Resort 01st Net Profit - Resort 1st Reunion Conversions)
Recruitment and selection, HR, negotiations and Liaising with suppliers and agents, developing trip program, staff training and development, overseeing and keeping budgets and bottom line, ensuring maximum sales, controlling customer service and reassurance, Controlling airports and transfers. Team management, writing weekly reports and holding meetings
(Resort 01st for Customer Service against pax carried World Class Service Award)
(Resort 01st Net Profit - Resort 1st Reunion Conversions)
Recruitment and selection, HR, negotiations and Liaising with suppliers and agents, developing trip program, staff training and development, overseeing and keeping budgets and bottom line, ensuring maximum sales, controlling customer service and reassurance, Controlling airports and transfers. Team management, writing weekly reports and holding meetings
Writing, Operations, Training, Controlling, Operations manager, Customer service, Management, Sales, Service, Recruitment, Net, Development, Team management, Manager
My education
n/a
Masters, Security Guarding & CCTV Public Space Operations (Minor in Education)
Masters, Security Guarding & CCTV Public Space Operations (Minor in Education)
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