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juspa
Baki Umut Dislioglu
,
istanbul, Türkiye
Experience
Other titles
Skills
I'm offering
I'm patient. I managed to start my own business from the lowest level in the service sector.I take responsibility and I can encourage those who do not know how to take responsibility. I understand the needs of my customers and employees. I like to trust me.
Markets
United Kingdom
Language
German
Good
English
Good
Russian
Good
Ready for
Full time contractor
Available
My experience
2013 - ?
job
Owner
Dislioglu Spa Ltd Comp.
Operating the spa of the Ulu Resort Hotel Mersin, 2019 summer season,
Spa
2010 - 2012
job
Assistant Spa Manager
unknown.
Responsible for ensuring outstanding treatment standards in the spa, delivering ESPA and Hotel brand standards.
Assists the Spa Director in driving operating criteria whilst optimising financial performance through revenue
Generation and cost control. As an Ambassador for the spa, ensures outstanding five star guest relations are
Delivered at all times.
Recruitment & direct management of the all spa team - 20 people
Creating spa membership packages
Development, organization and control of standards & procedures; creating spa operational manuals
Adapting the spa treatment offer and developing of spa membership
Optimizing revenue and planning
Creating budget and long and short term action plans, followed by monthly reports
Administration and HR tasks: recruiting and finding new staff, establishment of staff benefits, team motivation etc.
Guest satisfaction analysis & follow-up
Assists the Spa Director in driving operating criteria whilst optimising financial performance through revenue
Generation and cost control. As an Ambassador for the spa, ensures outstanding five star guest relations are
Delivered at all times.
Recruitment & direct management of the all spa team - 20 people
Creating spa membership packages
Development, organization and control of standards & procedures; creating spa operational manuals
Adapting the spa treatment offer and developing of spa membership
Optimizing revenue and planning
Creating budget and long and short term action plans, followed by monthly reports
Administration and HR tasks: recruiting and finding new staff, establishment of staff benefits, team motivation etc.
Guest satisfaction analysis & follow-up
Administration, Budget, Management, Recruitment, Motivation, Development, Spa, Manager, UP
2009 - 2010
job
Spa Manager
DİVAN İSTANBUL ASIA HOTEL.
Pre - Opening and Post Opening management of the NEROLIE Spa & Fitness (1.300sqm):
Recruitment & management of spa team - 12 people
Creating membership packages and promoting memberships to the local high end clientele
Day to day management of the Spa team, spa development, organization and control of standards & procedures; creating spa manuals
Adapting the spa treatment offer and developing of spa memberships according to the market expectations
Optimizing revenue and guest satisfaction
Creating budget and action plan, followed by monthly reports
Administration and HR tasks: recruiting and finding new staff, establishment of staff benefits, team motivation etc.
Mystery shopping introduction and reports
Recruitment & management of spa team - 12 people
Creating membership packages and promoting memberships to the local high end clientele
Day to day management of the Spa team, spa development, organization and control of standards & procedures; creating spa manuals
Adapting the spa treatment offer and developing of spa memberships according to the market expectations
Optimizing revenue and guest satisfaction
Creating budget and action plan, followed by monthly reports
Administration and HR tasks: recruiting and finding new staff, establishment of staff benefits, team motivation etc.
Mystery shopping introduction and reports
Administration, Budget, Management, Recruitment, Motivation, Development, Spa, Manager
2007 - 2009
job
Spa Supervisor
ASTORIA KEMPINSKI ANANTARA SPA.
Working as a supervisor during the pre opening and post opening of Anantara Spa (3000 sqm):
Assisting the spa management for the recruitment & management of spa team - 20 people
Supervising the therapist team
Assisting the spa management on creating and designing the concept, market research, developing spa menu, marketing
Assisting the spa management for the preparation of the pre opening budget and post opening budget and capital
Organization and control of standards & procedures
Analyzing of treatments and optimizing the utilizations, creating special promotions and package
Reporting to Spa Director
Assisting the spa management for the recruitment & management of spa team - 20 people
Supervising the therapist team
Assisting the spa management on creating and designing the concept, market research, developing spa menu, marketing
Assisting the spa management for the preparation of the pre opening budget and post opening budget and capital
Organization and control of standards & procedures
Analyzing of treatments and optimizing the utilizations, creating special promotions and package
Reporting to Spa Director
Marketing, Market research, Research, Budget, Management, Recruitment, Spa
2004 - 2006
job
Spa Therapist
XANADU RESORT HOTEL.
Spa
2004 - 2004
job
Spa Therapist
Papillon Hotels.
Spa
My education
1998
-
2002
Mayıs University
N/a, N/a
N/a, N/a
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