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Freelance Virtual Personal Assistant
Sarah Collett
,
Pinner, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an IT specialist who is very organised and great with admin tasks. Attention to detail is what a prize myself in.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
German
Good
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
IT Trainer
IBB Solicitors.
• Delivering induction training to new starters, 1 - 6 clients at a time
• Group training in classrooms of up to 50 clients
• Delivering 1:1 user training
• Floor walking to make sure users are all up to date and have no problems
• Creating user handout sheets, cheat sheets and quick user guides
• Planning and setting out on-going training to users, refresher training
• Creating E-learning modules using Adobe Captivate
• Group training in classrooms of up to 50 clients
• Delivering 1:1 user training
• Floor walking to make sure users are all up to date and have no problems
• Creating user handout sheets, cheat sheets and quick user guides
• Planning and setting out on-going training to users, refresher training
• Creating E-learning modules using Adobe Captivate
Training, E-learning, It, Adobe, UP
2017 - 2018
freelance
Digital Communications Analyst
GSK.
- Contractor
• Administering and Managing projects in SharePoint
• Updating owner and manager permissions groups in SharePoint
• Collecting and Analysing data from GSK Websites, Surveys, Phone Aps and YouTube channels, liasing with clients in different countries to collect date
• Producing reports, trending data and presentations from data collected
• Using Google Analytics to analyse data, find trends, producing tables for reports etc.
• Collating and managing Consumer Health newsletter for our team, publishing them on Chatter, Yammer and SharePoint Team Site
• Managing distribution groups for the team - setting up news groups, managing users
• Administering and Managing projects in SharePoint
• Updating owner and manager permissions groups in SharePoint
• Collecting and Analysing data from GSK Websites, Surveys, Phone Aps and YouTube channels, liasing with clients in different countries to collect date
• Producing reports, trending data and presentations from data collected
• Using Google Analytics to analyse data, find trends, producing tables for reports etc.
• Collating and managing Consumer Health newsletter for our team, publishing them on Chatter, Yammer and SharePoint Team Site
• Managing distribution groups for the team - setting up news groups, managing users
Google analytics, Websites, SharePoint, Analytics, Youtube, Surveys, Analyst, Health, Google, Manager, UP
2008 - 2016
job
Intranet and Training Manager
Punter.
• Training new starters (all departments) on legal forms, emailing and MS Office skills
• I was part of the team who implemented the migration of the intranet from a proprietary CMS to SharePoint 2010
• Responsible for ensuring all content on the intranet is up to date and in line with the PS Research Policies, managing 12,000 documents through web parts, document lists and tasks
• Communicating with all staff and contributors to ensure that the relevant and right content is added within the parameters set
• Managing user rights, profiles for staff, permission levels and groups
• Trouble shooting problems that the users logged, managing problems, resolving or escalating them to 3rd line support
• Creating user guides for the super users and users of the system on how to use the site, uploading documents, adding in web parts and general usage
• Delivering new starter and refresher training for the PS Technical SharePoint 2010 site to all levels of the firm through training sessions or 1:1
• I was part of the team who implemented the migration of the intranet from a proprietary CMS to SharePoint 2010
• Responsible for ensuring all content on the intranet is up to date and in line with the PS Research Policies, managing 12,000 documents through web parts, document lists and tasks
• Communicating with all staff and contributors to ensure that the relevant and right content is added within the parameters set
• Managing user rights, profiles for staff, permission levels and groups
• Trouble shooting problems that the users logged, managing problems, resolving or escalating them to 3rd line support
• Creating user guides for the super users and users of the system on how to use the site, uploading documents, adding in web parts and general usage
• Delivering new starter and refresher training for the PS Technical SharePoint 2010 site to all levels of the firm through training sessions or 1:1
CMS, Research, MS office, Training, SharePoint, Content, Support, Office, Web, Manager, UP
2006 - 2006
freelance
Business Analyst
Kingston Smith LLP.
- Contractor
• Updating the computer systems, upgrading software when appropriate
• Training staff on how to use their office systems, writing the modules and training materials and delivering the sessions in groups or on a 1:1 basis
• Server work, solving IT problems, keeping up to date with the latest technologies
• Updating the computer systems, upgrading software when appropriate
• Training staff on how to use their office systems, writing the modules and training materials and delivering the sessions in groups or on a 1:1 basis
• Server work, solving IT problems, keeping up to date with the latest technologies
Writing, Training, It, Analyst, Office, Software, Server, UP
2006 - 2006
freelance
Helpdesk Support Analyst
Taylor Nelson Sofres.
- Contractor
• 2nd line support for over 1,500 users in general problems escalated from 1st line support
• Active Directory migration of the firms' headquarters in the Hanger lane office
• Upgrading servers, managing changes to the systems, and general system housekeeping
• Analysing systems to root out problems that have occurred
• 2nd line support for over 1,500 users in general problems escalated from 1st line support
• Active Directory migration of the firms' headquarters in the Hanger lane office
• Upgrading servers, managing changes to the systems, and general system housekeeping
• Analysing systems to root out problems that have occurred
Active Directory, Support, Analyst, Office, Helpdesk support
2004 - 2006
job
Website and Training Manager
Franklins Solicitors LLP.
• Training new starters (all departments) on legal forms, emailing and MS Office skills
• Managing the company's four external websites and intranet site
• Evaluating and extracting information on how the company ran and worked on a day to day basis, then I re-designing the company's intranet site
• Keeping the documentation on staff training up to date
• Managing the complete overhaul of the company internet site
• Taking and managing all support calls and dealing with the queries regarding computer hardware, software issues for the different packages and the intranet site
• Arranging, designing, preparing and running all of the firms IT training courses through group training sessions or on a 1:1 basis
• Managing the company's four external websites and intranet site
• Evaluating and extracting information on how the company ran and worked on a day to day basis, then I re-designing the company's intranet site
• Keeping the documentation on staff training up to date
• Managing the complete overhaul of the company internet site
• Taking and managing all support calls and dealing with the queries regarding computer hardware, software issues for the different packages and the intranet site
• Arranging, designing, preparing and running all of the firms IT training courses through group training sessions or on a 1:1 basis
Websites, MS office, Training, Website, It, Support, Hardware, Office, Software, Internet, Manager, UP
2000 - 2004
job
Computer Operations Team Leader
Northampton General Hospital.
• Maintaining all of the hospitals' computer systems. Lots of varying systems ranging from MS Office based, SQL, Sequel, C++ both on a day to day basis and on-call 24/7
• 2nd line support queries across all systems the hospital used, (X-Ray, Maternity, A&E, Out-Patients, Theatre, Wards, Pharmacy, Private Patients, and Medical Records)
• Dealing with requests for the new hardware equipment, co-ordinating a team of 6 members of staff to make sure jobs were completed within the SLA and new PC's were delivered
• Liaising with suppliers, management and escalation of system problems, monitoring SLA's
• Mainframe report producing, setting up backup's, maintaining the Patient Liaison System
• Keeping the Disaster recovery schedule up to date, testing and logging and resolving issues
• 2nd line support queries across all systems the hospital used, (X-Ray, Maternity, A&E, Out-Patients, Theatre, Wards, Pharmacy, Private Patients, and Medical Records)
• Dealing with requests for the new hardware equipment, co-ordinating a team of 6 members of staff to make sure jobs were completed within the SLA and new PC's were delivered
• Liaising with suppliers, management and escalation of system problems, monitoring SLA's
• Mainframe report producing, setting up backup's, maintaining the Patient Liaison System
• Keeping the Disaster recovery schedule up to date, testing and logging and resolving issues
Sql, Operations, MS office, C, Management, Mainframe, Support, Monitoring, Hardware, Testing, Backup, Office, PC, UP
My education
Office Matter Center
N/a, N/a
N/a, N/a
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