$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Experienced service designer, business analyst and finance professional
Natalino Esposito
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Natalino is an experienced business change and service design consultant with over 13 years of transformation delivery within the public / not for profit and health sectors. He has led on the business / financial analysis of key strategic business cases, evidenced and developed using detailed financial operating modelling, whilst ensuring benefits realisation post implementation through tight financial management. As well as delivering strong service and financial systems transformation consultancy services, he has also successfully delivered fully new service redesigns and has supported the government digitalisation agenda through providing business analysis outputs, including current service review analysis, user requirements workshops, benchmarking, gap analysis and operational scenario forecasting modelling.
Markets
United Kingdom
Language
German
Good
English
Fluently
French
Fluently
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Financial Lead / Lead Accountant
DF Space Ltd.
Providing accounting / financial analysis services to small businesses, including year-end accounts, payroll, management reports and analysis. Supporting startups and SMEs with financial systems discoveries and implementations, as well as guiding and advising on end to end financial reporting processes and developing KPIs / mgt information outputs.
Startups, Management, Accountant, Processes
2019 - ?
freelance
Director / Consultant
unknown.
Bid writer and resource team builder for key government framework consultancy tenders, along with business development activities, including marketing, app / product development.
Marketing, Business development, Product development, Development, App, Framework
2020 - 2020
job
Lead Business Analyst
HCT Group.
(finance systems & service review - delivery of a discovery report)
Tasked to quickly review current finance systems, processes and overall current service operating model, and to feed back to the Exec on a weekly basis issues and weaknesses gathered, with options and recommendations with a clear gap analysis with specific actions for new model transition. Findings and research was based on a number of workshops, 121 calls and working group meetings, to deep dive into how current finance systems (Freeway, Sage X3 and Adaptive) are currently used and capture 'As Is' end to end processes. Finance best practice and service benchmarking cases were used to drive recommendations, and developed options with an in-depth gap analysis to address the weaknesses driven by a lack of reliable inter-system data transfers (failed APIs), multi region, transport depot 'siloed' finance processes and poor cross team communications that have resulted in a break down in effective end to end pathways, particularly for supplier orders and customer sales (both for commercial and community transport / contract led operations). Successful delivery of a comprehensive analysis report has resulted in Exec team action in progressing to next steps of taking recommendations and options forward as part of their organisation wide turnaround transformation plan.
Tasked to quickly review current finance systems, processes and overall current service operating model, and to feed back to the Exec on a weekly basis issues and weaknesses gathered, with options and recommendations with a clear gap analysis with specific actions for new model transition. Findings and research was based on a number of workshops, 121 calls and working group meetings, to deep dive into how current finance systems (Freeway, Sage X3 and Adaptive) are currently used and capture 'As Is' end to end processes. Finance best practice and service benchmarking cases were used to drive recommendations, and developed options with an in-depth gap analysis to address the weaknesses driven by a lack of reliable inter-system data transfers (failed APIs), multi region, transport depot 'siloed' finance processes and poor cross team communications that have resulted in a break down in effective end to end pathways, particularly for supplier orders and customer sales (both for commercial and community transport / contract led operations). Successful delivery of a comprehensive analysis report has resulted in Exec team action in progressing to next steps of taking recommendations and options forward as part of their organisation wide turnaround transformation plan.
Operations, Research, Finance, Sales, Service, Workshops, Turnaround, Transformation, Analyst, Community, Organization, Processes, LED
2019 - 2020
job
Lead Business Analyst
Foreign Commonwealth Office.
(e-app development - delivery of a discovery report)
Following a user centric approach to defining the future service model requirements for a new service delivery model incorporating further the HCCH principles of e-app delivery, Natalino has driven the development work through adopting an agile user centric approach of capturing and evidencing evidencing user and business service and systems (payments, case mgt) requirements from internal service teams as well as reaching out to key third parties, such as the notary and law society to understand how their policy and strategies may change in future in terms of authenticating public documents to inform the options for a new e-apostille operating model.
Natalino has focused on key user acceptance criteria and the service ambition to remain world class service leader to develop options, provide business analysis on service, performance and digital 'gaps' and provide recommendations to address these. He has also reached out with overseas government authorities that have already implemented an e-app solution and has gathered evidence on lessons learnt, methodologies followed and drivers and principles behind the solutions they have opted for, critical in the model that we are wanting to develop and how to address opportunities and weaknesses without impacting negatively their current service delivery gold standard.
Natalino has driven key business analysis, such as SWOT on current service performance and future model ambitions, gap analysis, options development and recommendations on what digital and non-digital service changes can be developed to future proof their service as well as working closely with digital and non-digital leadership teams to explore and address policy and service strategy changes.
Following a user centric approach to defining the future service model requirements for a new service delivery model incorporating further the HCCH principles of e-app delivery, Natalino has driven the development work through adopting an agile user centric approach of capturing and evidencing evidencing user and business service and systems (payments, case mgt) requirements from internal service teams as well as reaching out to key third parties, such as the notary and law society to understand how their policy and strategies may change in future in terms of authenticating public documents to inform the options for a new e-apostille operating model.
Natalino has focused on key user acceptance criteria and the service ambition to remain world class service leader to develop options, provide business analysis on service, performance and digital 'gaps' and provide recommendations to address these. He has also reached out with overseas government authorities that have already implemented an e-app solution and has gathered evidence on lessons learnt, methodologies followed and drivers and principles behind the solutions they have opted for, critical in the model that we are wanting to develop and how to address opportunities and weaknesses without impacting negatively their current service delivery gold standard.
Natalino has driven key business analysis, such as SWOT on current service performance and future model ambitions, gap analysis, options development and recommendations on what digital and non-digital service changes can be developed to future proof their service as well as working closely with digital and non-digital leadership teams to explore and address policy and service strategy changes.
Business Analysis, App development, Agile, Leadership, Service, Analyst, Development, App, Service Delivery
2018 - 2019
job
Service Design Lead / New Target Operating Model Designer
British Red Cross.
Delivery of Service Redesign Discovery / To Be Target Operating Model
Leading and mentoring a team of 4 multi-disciplinary experts through a discovery following agile principles and delivery methodology, Natalino was responsible for developing and driving the service design discovery and proposed 'to be' TOM operating model to deliver a new blended and integrated BRC Education service offer whilst delivering sustainable savings of £1.5m
This was a redesign of a number of silo-ed service teams, including product development, frontline online delivery and marketing into a cohesive TOM, whose focus was user-centric and following a lean and agile approach to product development and management, as well as new products in the transformative digital arena such as AR / VR / AI, voice, internet of things and gamification, along with further innovative development of internet and intranet digital solutions.
Through extensive stakeholder engagement and workshops, Natalino refined a recommended operational model, which incorporated a new volunteering model to support delivery, which required building an excel volunteer and new operational delivery resource and pipeline model to support this and to demonstrate how the financial savings target of £1.5m would be achieved. Recommended model and supporting analysis was signed off by the board. He also drove the analysis and further development of what the 'to be' multi audience and multi-channel products should look like to deliver greater engagement, reach and learning, particularly new products in the transformative digital arena such as AR / VR / AI, voice, internet of things and gamification, along with further innovative development of internet and intranet digital solutions.
Leading and mentoring a team of 4 multi-disciplinary experts through a discovery following agile principles and delivery methodology, Natalino was responsible for developing and driving the service design discovery and proposed 'to be' TOM operating model to deliver a new blended and integrated BRC Education service offer whilst delivering sustainable savings of £1.5m
This was a redesign of a number of silo-ed service teams, including product development, frontline online delivery and marketing into a cohesive TOM, whose focus was user-centric and following a lean and agile approach to product development and management, as well as new products in the transformative digital arena such as AR / VR / AI, voice, internet of things and gamification, along with further innovative development of internet and intranet digital solutions.
Through extensive stakeholder engagement and workshops, Natalino refined a recommended operational model, which incorporated a new volunteering model to support delivery, which required building an excel volunteer and new operational delivery resource and pipeline model to support this and to demonstrate how the financial savings target of £1.5m would be achieved. Recommended model and supporting analysis was signed off by the board. He also drove the analysis and further development of what the 'to be' multi audience and multi-channel products should look like to deliver greater engagement, reach and learning, particularly new products in the transformative digital arena such as AR / VR / AI, voice, internet of things and gamification, along with further innovative development of internet and intranet digital solutions.
Service, Online, Redesign, Internet, Ai, Development, Gamification, Support, Internet of Things, Workshops, Marketing, Management, Service Design, Lean, Mentoring, Agile, Product development, Excel, Design
2018 - 2018
job
Agile Senior Business Analyst / Digital Product Owner
NHS Improvement.
Delivery of Discovery and Phase 1 Development of the National PLICS Costing Model Tool, for the National Ambulance Service (Cloud based CMS for activity / financial benchmarking)
Design and delivery of the user requirements discovery phase for the development of a brand new tableau based costing benchmarking portal tool for the 10 national ambulance trusts (feeding from new finance and operational data collections and system feeds). The project is part of the NHSI's wider PLICS (Patient Level Information & Costing Systems, whose primary aim is to provide a cross provider-benchmarking tool that provides activity based costing analysis. The tableau tool was part of the development of a new intranet for the ambulance services to use to access key activity and financial information and analysis for their trust but also for the other trusts. The focus of the project that Natalino was responsible was what variables on financial and operational data needed to be gathered / stored in the cloud and the systems calculations and the design of the tableau outputs, and intranet functionality. Natalino was also involved in the project to develop CMS / data systems further to allow patient pathway tracking and activity analysis.
Outputs included a clear roadmap (with progress updates), use cases and user stories for phase 1 and later phase digital products, along with detailed functionality specification to proceed to tech development, including activity flows. A digital products backlog for current and later phases of development was developed and maintained. Key analysis delivered included current tool SWOT analysis, gap analysis between service user requirements and recommendations and roadmaps to deliver key digital functionality and product development to fully meet service requirements. A number of mock-up / wireframes were developed and used in workshops to facilitate stakeholder co-design and ensure what was being developed at each stage met their expectations.
Design and delivery of the user requirements discovery phase for the development of a brand new tableau based costing benchmarking portal tool for the 10 national ambulance trusts (feeding from new finance and operational data collections and system feeds). The project is part of the NHSI's wider PLICS (Patient Level Information & Costing Systems, whose primary aim is to provide a cross provider-benchmarking tool that provides activity based costing analysis. The tableau tool was part of the development of a new intranet for the ambulance services to use to access key activity and financial information and analysis for their trust but also for the other trusts. The focus of the project that Natalino was responsible was what variables on financial and operational data needed to be gathered / stored in the cloud and the systems calculations and the design of the tableau outputs, and intranet functionality. Natalino was also involved in the project to develop CMS / data systems further to allow patient pathway tracking and activity analysis.
Outputs included a clear roadmap (with progress updates), use cases and user stories for phase 1 and later phase digital products, along with detailed functionality specification to proceed to tech development, including activity flows. A digital products backlog for current and later phases of development was developed and maintained. Key analysis delivered included current tool SWOT analysis, gap analysis between service user requirements and recommendations and roadmaps to deliver key digital functionality and product development to fully meet service requirements. A number of mock-up / wireframes were developed and used in workshops to facilitate stakeholder co-design and ensure what was being developed at each stage met their expectations.
Finance, UP, Portal, Calculations, Costing, Development, Analyst, Workshops, Service, Design, User stories, Tableau, Wireframes, Product owner, Cloud, Agile, CMS, Product development
2018 - 2018
job
Associate for Business Case Delivery
LB of Brent NHS Improvement.
Community Hub Business Case & OBR Early Intervention & Prevention Modelling
Responsible for the development of an excel based CBA impact model and working closely to gather necessary data inputs with key finance and service stakeholders for the fiscal and economic benefits for the final implementation business case for cabinet sign off. Deliverables include finding external benchmarking cases and CBA cost impact assumptions from wider external sector to demonstrate longer term benefits, and the CBA for scaling initiatives up to deliver greater change.
Benchmarking exercise and user cases were delivered to support long-term benefits of early intervention and prevention for OBR initiatives for domestic abuse, edge of care and gangs. Deliverables include excel based CBA analysis model and defining the model assumptions for longer-term system wide early prevention benefits, for both LA and other public / third sector organisations such as health and police.
Responsible for the development of an excel based CBA impact model and working closely to gather necessary data inputs with key finance and service stakeholders for the fiscal and economic benefits for the final implementation business case for cabinet sign off. Deliverables include finding external benchmarking cases and CBA cost impact assumptions from wider external sector to demonstrate longer term benefits, and the CBA for scaling initiatives up to deliver greater change.
Benchmarking exercise and user cases were delivered to support long-term benefits of early intervention and prevention for OBR initiatives for domestic abuse, edge of care and gangs. Deliverables include excel based CBA analysis model and defining the model assumptions for longer-term system wide early prevention benefits, for both LA and other public / third sector organisations such as health and police.
Excel, Finance, Service, Business Case, Support, Implementation, Development, Community, Health, UP
2016 - 2017
job
Adults Transformation Financial Analyst / Business Analyst
Essex County Council.
Direct Payment Self Support Services Procurement (Evaluator and document writer)
Finance and business analysis lead for the retender of a 3-year plus 2 contract for the managed payroll, employment and purchase ledger services for direct payments service users. Pre-tender annual contract value of £1m, but high risk and profile since service critical as handles over £300m direct payments on behalf of the council. Deliverables included the development of the finance price evaluation model and final scoring evaluation model, that correctly evaluated on different pricing and discount bids for the 3 main lots.
Semi Independent Accommodation Framework Procurement (Evaluator and document writer)
The introduction of a newly set up framework for the tender of weekly package placements for those leaving care, unaccompanied asylum seekers and those families / post 18s that have no recourse to public funds. Currently procured on a spot purchase basis on a quadrant regional basis. Deliverables included developing a current and live complex operational / financial model to support business case and savings delivery, whilst developing the finance pricing model as part of new framework supplier tender.
Housing Related Services Transformation
Finance lead and business case co-author for discovery to develop options and commercial case to deliver a redefined service offer with key local marketplace providers for emergency short-term accommodation.
Independent Living Capital Build Project (450 units)
The 25-year capital expenditure project proposes the construction and delivery of 450 units for service users that can be cared for outside of a residential care setting. A channel shift programme to provide alternative service channels and options to avoid costly residential care placements and meeting the capacity gap for suitable placements provided by providers in the marketplace.
Finance and business analysis lead for the retender of a 3-year plus 2 contract for the managed payroll, employment and purchase ledger services for direct payments service users. Pre-tender annual contract value of £1m, but high risk and profile since service critical as handles over £300m direct payments on behalf of the council. Deliverables included the development of the finance price evaluation model and final scoring evaluation model, that correctly evaluated on different pricing and discount bids for the 3 main lots.
Semi Independent Accommodation Framework Procurement (Evaluator and document writer)
The introduction of a newly set up framework for the tender of weekly package placements for those leaving care, unaccompanied asylum seekers and those families / post 18s that have no recourse to public funds. Currently procured on a spot purchase basis on a quadrant regional basis. Deliverables included developing a current and live complex operational / financial model to support business case and savings delivery, whilst developing the finance pricing model as part of new framework supplier tender.
Housing Related Services Transformation
Finance lead and business case co-author for discovery to develop options and commercial case to deliver a redefined service offer with key local marketplace providers for emergency short-term accommodation.
Independent Living Capital Build Project (450 units)
The 25-year capital expenditure project proposes the construction and delivery of 450 units for service users that can be cared for outside of a residential care setting. A channel shift programme to provide alternative service channels and options to avoid costly residential care placements and meeting the capacity gap for suitable placements provided by providers in the marketplace.
Business Analysis, Procurement, Financial analyst, Finance, Service, Business Case, Support, Transformation, Analyst, Development, Framework, UP
2016 - 2016
job
Smarter / Zero Budgeting Analyst
LB of Hammersmith & Fulham.
Outcomes Based Service Design for Residents, Best Start in Life & Sustainable Environment
Lead business analyst / project manager to assist the council in it's first attempt in delivery of an outcomes based finance based smarter budgeting / service redesign exercise, where services were aligned by outcome rather than traditional directorate structure to deliver greater value, resident accessibility and customer digital solutions. Additionally, work streams were project managed to business case development and some onto start of delivery.
Baselines were established through taking financial systems and operational systems data feeds and using excel models to analyse by activity and cost category to fully understand the service costs and performance.
Deliverables include the mentoring both senior leadership team and internal transformation team on a new zero budgeting process and delivery roadmap, providing financial data / systems output analysis tool and reporting templates whilst challenging internal silo service beliefs to drive greater value and savings where there were opportunities and case studies for joint service working and hybrid delivery. Approach and firsts cycle delivery was user centric focused with the service user's needs and requirements the key driver to drive change.
Options modelled and savings developed focused on a new strategic customer service strategy, which looked at implementing a CRM and data CMS system across all resident front facing services.
Outputs were delivered at a high pace and a number of cross stakeholder innovation workshops using different approaches to drive further idea generation were designed and delivered, allowing services to explore use of AI, big data in delivering services differently and at reduced cost.
Lead business analyst / project manager to assist the council in it's first attempt in delivery of an outcomes based finance based smarter budgeting / service redesign exercise, where services were aligned by outcome rather than traditional directorate structure to deliver greater value, resident accessibility and customer digital solutions. Additionally, work streams were project managed to business case development and some onto start of delivery.
Baselines were established through taking financial systems and operational systems data feeds and using excel models to analyse by activity and cost category to fully understand the service costs and performance.
Deliverables include the mentoring both senior leadership team and internal transformation team on a new zero budgeting process and delivery roadmap, providing financial data / systems output analysis tool and reporting templates whilst challenging internal silo service beliefs to drive greater value and savings where there were opportunities and case studies for joint service working and hybrid delivery. Approach and firsts cycle delivery was user centric focused with the service user's needs and requirements the key driver to drive change.
Options modelled and savings developed focused on a new strategic customer service strategy, which looked at implementing a CRM and data CMS system across all resident front facing services.
Outputs were delivered at a high pace and a number of cross stakeholder innovation workshops using different approaches to drive further idea generation were designed and delivered, allowing services to explore use of AI, big data in delivering services differently and at reduced cost.
Service, Manager, Hybrid, Redesign, Accessibility, Ai, Development, Analyst, Transformation, It, Workshops, Business Case, Idea generation, Design, Finance, Customer service, Leadership, Service Design, SoMe, Mentoring, Big Data, Innovation, CMS, CRM, Project Manager, Excel
2015 - 2016
job
Spending Review Finance Manager / CHC Programme Manager
NHS England.
Financial Strategy - 5 Year Spending Review
To deliver NHS England, along with Department of Health, the NHS England / Public Health 5 year strategic plan, providing key underlying assumption modelling and commercial considerations changes in current service delivery and future transformation. Input was focussed on adult social care expertise gained within the local authority sector, and a number of briefing papers were prepared and delivered around the impact of local authority budget changes on NHS budgets.
Digital Strategy and Product Delivery Roadmap
Input into road map for technology digital product delivery, engaging in key service transformation managers and corporate technology teams to define service requirements (data protection / GDPR implications around gathering and handling / process service user data) and timelines for digital enablers to facilitate savings delivery.
CHC Programme Change Manager
Further development and update of PID, provide a change management plan, identify and engage with key cross organisation stakeholders, through formal engagement meetings / workshops. Deliverables also included setup of programme reporting documentation (RAID, risk management, monthly programme status updates, including refreshing milestones road map).
Better Care Fund Project Finance Delivery Lead
Project managed the end-to-end process for new BCF funding formulae / allocations, requiring day to day engagement with key NHSE, DCLG and Department of Health key policy and finance stakeholders, who were key product owners / data input into the final funding and policy guidance outputs.
To deliver NHS England, along with Department of Health, the NHS England / Public Health 5 year strategic plan, providing key underlying assumption modelling and commercial considerations changes in current service delivery and future transformation. Input was focussed on adult social care expertise gained within the local authority sector, and a number of briefing papers were prepared and delivered around the impact of local authority budget changes on NHS budgets.
Digital Strategy and Product Delivery Roadmap
Input into road map for technology digital product delivery, engaging in key service transformation managers and corporate technology teams to define service requirements (data protection / GDPR implications around gathering and handling / process service user data) and timelines for digital enablers to facilitate savings delivery.
CHC Programme Change Manager
Further development and update of PID, provide a change management plan, identify and engage with key cross organisation stakeholders, through formal engagement meetings / workshops. Deliverables also included setup of programme reporting documentation (RAID, risk management, monthly programme status updates, including refreshing milestones road map).
Better Care Fund Project Finance Delivery Lead
Project managed the end-to-end process for new BCF funding formulae / allocations, requiring day to day engagement with key NHSE, DCLG and Department of Health key policy and finance stakeholders, who were key product owners / data input into the final funding and policy guidance outputs.
Workshops, Service Delivery, Social, Manager, Organization, Health, Development, Transformation, Data protection, Change management, Technology, Service, Finance, Management, GDpr, Risk Management, Budget, Digital Strategy
2015 - 2015
job
Savings Audit Lead / Business Analyst / Enabling Strategy Finance Lead
GDS (Government Digital Services).
Internal Audit & Tracking of GDS Enabled Framework Savings
Evidence review and evidence documentation gathering to support key GDS enabled savings, requiring financial modelling of key savings drivers to ensure correct savings are reported. Reviewing Government department new innovative digital services business cases and ensure they adhere to GDS principles or should be stopped.
Finance Lead and Change Manager, Enabling Strategy Programme
Developing and implementing agile finance and resource management / on-boarding processes for the Programme, including finance invoice processing and reporting processes and tools to manage the £60m 9 month programme budget, as well as the staffing resource activity on a monthly basis. Part of the project management team to deliver a number of key digital business cases for the next phase of achieving government as a platform strategy, strategy of which was a cross government set of CMS / data registers and cross government agency sharing of user data to remove duplication and deliver user centric services, including the further development of the gov.uk website and it's functionality.
GDS Cross Departmental Business Case Analyst / Savings Modeller
Co-author of key complex cross government departmental business cases for new digital products / platforms for multi agency service delivery for 'Permissions and Licensing' and ' One Government at the Border', channel shifting onto a new service led platform with service re-design. Delivered key complex trigger based business and financial analysis underpinning business case's economic and financial cases to evidence cost / benefit profiles for department buy-in and funding. Worked closely with various government department finance leads to gain IT solution strategy / product buy in, as well as gain government funding.
Evidence review and evidence documentation gathering to support key GDS enabled savings, requiring financial modelling of key savings drivers to ensure correct savings are reported. Reviewing Government department new innovative digital services business cases and ensure they adhere to GDS principles or should be stopped.
Finance Lead and Change Manager, Enabling Strategy Programme
Developing and implementing agile finance and resource management / on-boarding processes for the Programme, including finance invoice processing and reporting processes and tools to manage the £60m 9 month programme budget, as well as the staffing resource activity on a monthly basis. Part of the project management team to deliver a number of key digital business cases for the next phase of achieving government as a platform strategy, strategy of which was a cross government set of CMS / data registers and cross government agency sharing of user data to remove duplication and deliver user centric services, including the further development of the gov.uk website and it's functionality.
GDS Cross Departmental Business Case Analyst / Savings Modeller
Co-author of key complex cross government departmental business cases for new digital products / platforms for multi agency service delivery for 'Permissions and Licensing' and ' One Government at the Border', channel shifting onto a new service led platform with service re-design. Delivered key complex trigger based business and financial analysis underpinning business case's economic and financial cases to evidence cost / benefit profiles for department buy-in and funding. Worked closely with various government department finance leads to gain IT solution strategy / product buy in, as well as gain government funding.
Support, Service Delivery, LED, Manager, Processes, Processing, Framework, Audit, Development, Analyst, Business cases, Resource management, Design, It, Business Case, Website, Service, Finance, Management, Audit, Agile, Budget, CMS, Project Management
2014 - 2014
job
Business Analyst / Service (TOM) Designer / Project Manager
Marie Curie Cancer Care.
New Information & Advice Support Service (TOM) Design, Discovery & Implementation
The business analyst / project manager lead for the discovery phase and development of a brand new information and advice support service, with a widened strategic service scope (now addressing needs from diagnosis to beyond bereavement). Natalino led on the user requirements and service design of key new customer contact and service delivery channels (new website, discussion forum, new telephony contact centre) and delivered a final working target operating model document for the new service.
The business analyst / project manager lead for the discovery phase and development of a brand new information and advice support service, with a widened strategic service scope (now addressing needs from diagnosis to beyond bereavement). Natalino led on the user requirements and service design of key new customer contact and service delivery channels (new website, discussion forum, new telephony contact centre) and delivered a final working target operating model document for the new service.
Design, Project Manager, Service Design, Service, Website, Support, Implementation, Analyst, Development, Manager, LED, Service Delivery
2014 - 2014
job
Business Analyst / Business Case Author
Westminster City Council / Adults Tri-borough.
Adult Social Care / Health Complex Business Cases
Delivered 5 new comprehensive signed off complex ASC / Health Tri-borough business cases (5 treasury book 5 case model), with greater financial and operational analysis robustness, with well-evidenced digital products. This was achieved through working closely with service subject matter experts and operational managers whilst developing complex operational / financial models to provide a number of scenarios. One of the digital solutions was the further development and cross partner development of a new CMS / data system to share service user data / pathways.
Delivered 5 new comprehensive signed off complex ASC / Health Tri-borough business cases (5 treasury book 5 case model), with greater financial and operational analysis robustness, with well-evidenced digital products. This was achieved through working closely with service subject matter experts and operational managers whilst developing complex operational / financial models to provide a number of scenarios. One of the digital solutions was the further development and cross partner development of a new CMS / data system to share service user data / pathways.
CMS, Service, Business Case, Business cases, Analyst, Development, Health, Treasury, Social
2014 - 2014
job
Competitive Dialogue Procurement Finance Lead / Financial Modeller
Metropolitan Police Services.
Emergency Service (999 and 101) Contact Centre and Managed Service Procurement
Finance analyst driving the competitive dialogue procurement re-tender of the new MPS 999 / 101 contact centre IT system / infrastructure managed service, covering data warehouses, IT networks and infrastructure and managed service. Key deliverables included a complex back end 'module' costing tool and driving supplier bids to reduce by over a third over the competitive dialogue process, from over £200m to under £100m for the 9+4 year contract for Command Point (999 / 101 contact centre IT system).
Finance analyst driving the competitive dialogue procurement re-tender of the new MPS 999 / 101 contact centre IT system / infrastructure managed service, covering data warehouses, IT networks and infrastructure and managed service. Key deliverables included a complex back end 'module' costing tool and driving supplier bids to reduce by over a third over the competitive dialogue process, from over £200m to under £100m for the 9+4 year contract for Command Point (999 / 101 contact centre IT system).
Procurement, Finance, Service, It, Infrastructure, Analyst, Costing
2013 - 2013
job
Procurement Analyst / Data Modeller
Essentia (Guy's & St Thomas).
Lead on a discovery phase to identify savings opportunities for non clinical / acute services commissioned, and develop commissioning / framework strategies to achieve best value for money as well as delivering ITT documentation for telehealth / digital health framework on behalf of LB of Croydon.
Procurement, Analyst, Health, Framework
2013 - 2013
job
Customer Service / Contact Centre Business Analyst / Digital Product Owner
LB of Croydon.
Responsible for the proof of concept, design, build and delivery / implementation of new contact centre digital products and the implementation of a new CRM..
Design, CRM, Product owner, Customer service, Service, Implementation, Analyst
2009 - 2010
freelance
Director / Consultant
unknown.
Finance Permanent Roles (pre-April 2009)
Finance
2009 - 2010
job
Finance Service Design Business Analyst / Project Manager
LB of Camden.
Responsible for the proof of concept and delivery / implementation of a new internal shared service for income collection and debt collection, managing a number of digital self service tools, including e-forms / smart forms. Delivered a new service within strict deadlines with a with a hard January launch date.
Design, Project Manager, Service Design, Finance, Service, Implementation, Analyst, Manager
2006 - 2009
job
Head of Finance
Legal Services Commission (Government Agency).
for Service Delivery Directorate
Responsible for £90m admin budget for Service Delivery Directorate (Bus Ops & Commissioning) and part of SDS senior leadership team. This involved the delivery of strategic plans, budgets, trend analysis and complex transformation project modelling. Designed and implemented new month end and zero budgeting financial processes, as well as temporary resource preferred supplier framework. Key player in the delivery of a new CMS / supplier mgt service to transformation the operational processing arm of the service. Natalino was involved in driving and delivering finance systems changes and system development to meet the directorate's service performance and financial management needs.
Responsible for £90m admin budget for Service Delivery Directorate (Bus Ops & Commissioning) and part of SDS senior leadership team. This involved the delivery of strategic plans, budgets, trend analysis and complex transformation project modelling. Designed and implemented new month end and zero budgeting financial processes, as well as temporary resource preferred supplier framework. Key player in the delivery of a new CMS / supplier mgt service to transformation the operational processing arm of the service. Natalino was involved in driving and delivering finance systems changes and system development to meet the directorate's service performance and financial management needs.
CMS, Budget, Leadership, Management, Finance, Service, Transformation, Development, Framework, Processing, Processes, Service Delivery
2003 - 2006
job
Director, Event Management Start-up
unknown.
Event, Management, UP
2001 - 2003
job
Financial Analyst / Pulp & Paper Costing Analyst
Anglo American Plc.
Detailed analysis on cost savings and cost variances for Mondi Europe's vast range of pulp and paper products / production, across a number of pan European operations. Roll out of Hyperion across Mondi's pan European subsidiaries for financial reporting and strategic planning. Being lead financial lead to drive financial reporting and systems development and changes across all European subsidiaries.
Operations, Strategic Planning, Financial analyst, Analyst, Development, Costing, Production
2000 - 2001
job
Finance Manager (France)
Equant (France Telecom) Shared Service.
Finance, Manager
2000 - 2000
temp
Cost Analyst
Gillette.
Analyst
1999 - 2000
temp
Finance System Transition Analyst
Le Pain Croustillant Ltd.
Finance, Analyst
1998 - 1999
freelance
Freelance Financial Modeller
unknown.
Analyst / Cost Modeller
Analyst
1997 - 1998
job
Project Accountant / Merger Analyst
Taylor Nelson Sofres.
Analyst, Accountant
1997 - 1997
job
Financial / Management Accountant
Bates Dorland (Advertising Agency).
Management, Accountant
1996 - 1997
job
Financial / Management Accountant
CACI International.
Management, Accountant
1995 - 1996
internship
Trainee Accountant / Tax Accountant
Reveres Accountants.
Accountant
My education
University of Warwick
MBA, N/a
MBA, N/a
Kingston University
Bachelors, Business Studies
Bachelors, Business Studies
Natalino's reviews
Natalino has not received any reviews on Worksome.
Contact Natalino Esposito
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Natalino directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark