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UX Designer
Neil Noakes
,
Marlow, United Kingdom
Experience
Other titles
Skills
I'm offering
A self-starting, trusted design advocate and practitioner. I work with businesses to uncover the needs of their customers and use those insights to shape intuitive service experiences.
I am comfortable working through the unknown to deliver valuable outcomes that balance the push and pull of user needs, constraints and business objectives.
*
People orientated: I believe successful design happens when it answers real human needs. I relentlessly seek to frame business challenges from the perspective of people, using human centred and design thinking approaches so that solutions create real value.
Full lifecycle delivery: Self-starting and trusted, I get started quickly and deliver effectively. As a result clients see meaningful results sooner. I have demonstrated this with products, services and programmes for multinationals, government and startups.
Growth mindset: I am well versed on different approaches to problem solving and actively seek opportunities to introduce new techniques to my work and that of my colleagues. This stimulates diverse ideas, motivation and deep project engagement.
Leadership & advocacy: I have the experience to engage and navigate stakeholders from all levels through complex projects. These positive project experiences often lead to high stakeholder satisfaction and additional commissioned work.
I am comfortable working through the unknown to deliver valuable outcomes that balance the push and pull of user needs, constraints and business objectives.
*
People orientated: I believe successful design happens when it answers real human needs. I relentlessly seek to frame business challenges from the perspective of people, using human centred and design thinking approaches so that solutions create real value.
Full lifecycle delivery: Self-starting and trusted, I get started quickly and deliver effectively. As a result clients see meaningful results sooner. I have demonstrated this with products, services and programmes for multinationals, government and startups.
Growth mindset: I am well versed on different approaches to problem solving and actively seek opportunities to introduce new techniques to my work and that of my colleagues. This stimulates diverse ideas, motivation and deep project engagement.
Leadership & advocacy: I have the experience to engage and navigate stakeholders from all levels through complex projects. These positive project experiences often lead to high stakeholder satisfaction and additional commissioned work.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
MoJ. Senior Service Designer
Discovery and Organisational Change.
I led a user centred discovery for MoJ's customer service's digital support service. The recommendations mapped and highlighted opportunities to make significant positive improvements to user engagement, satisfaction and reduce overall
operating cost. I assisted with the organisational change programme to restructure operations to work more effectively and provide greater transparency across the ministry.
gov.uk/ministry-of-justice
operating cost. I assisted with the organisational change programme to restructure operations to work more effectively and provide greater transparency across the ministry.
gov.uk/ministry-of-justice
Operations, Customer service, Service, Support, LED
2017 - 2018
job
Deputy Head of UX
SplendidUnlimited.
I was engaged to lead several key projects and work with the Head of UX to evolve their experience design offering. I
introduced new processes, managed clients, planned, ran and managed several project teams to deliver discovery
initiatives, strategic roadmaps, prototyping and design systems. HSBC were able to launch the first open banking
application and attract additional internal investment. Lloyds consolidated their interfaces, reducing cost and resources and enabling them to launch new local sites more quickly. Clarion insights formed the foundations of their multi-year
redesign initiative that would reduce service costs and increase customer satisfaction.
splendidunlimited.com
introduced new processes, managed clients, planned, ran and managed several project teams to deliver discovery
initiatives, strategic roadmaps, prototyping and design systems. HSBC were able to launch the first open banking
application and attract additional internal investment. Lloyds consolidated their interfaces, reducing cost and resources and enabling them to launch new local sites more quickly. Clarion insights formed the foundations of their multi-year
redesign initiative that would reduce service costs and increase customer satisfaction.
splendidunlimited.com
Design, Prototyping, UX, Service, Banking, Redesign, Processes
2016 - 2017
job
Senior UX Designer
eCommerce Redesigns for Global Brands at R/GA.
Redesigning the omni-channel retail experience for Givenchy and Dyson. Working in agile teams I was responsible for core
architecture, requirement gathering, interaction design and responsive wireframes.
rga.com
architecture, requirement gathering, interaction design and responsive wireframes.
rga.com
Design, UX, Retail, Agile, Wireframes, Architecture, Interaction design, Responsive
2013 - 2016
job
Service & User Experience Designer. Founder
Social Fabric Interactive.
Working directly with a number of businesses from payroll providers to education institutes and startups. The projects
focussed on redesign and optimisation of product and service experiences. Farmdrop led to increased order completion.
With Sargent-Disc I enabled the business to grow their service ecosystem which opened up a new customer segment and customer retention. I worked with Imperial College to research and test a new product proposition. This resulted in a
validated service that unlocked value in their consultancy and education business.
neilnoakes.co
focussed on redesign and optimisation of product and service experiences. Farmdrop led to increased order completion.
With Sargent-Disc I enabled the business to grow their service ecosystem which opened up a new customer segment and customer retention. I worked with Imperial College to research and test a new product proposition. This resulted in a
validated service that unlocked value in their consultancy and education business.
neilnoakes.co
User Experience, Research, Startups, Optimization, Test, Service, Retention, Redesign, UP, LED, Founder
2012 - 2013
job
Lead UX Designer
BBC Worldwide and eBay.
UX lead across the multiple key accounts including Barclaycard, BBC Worldwide and eBay. Through strategic mapping and innovation prototyping I enabled Barclaycard to rethink their approach to mobile wallet and card propositions. I led the Windows 8 launch projects for News International and BBC Worldwide. This involved concepts, pitching and detailed
interactive prototyping. Windows featured my work and process as a best practice on their blog.
I worked with eBay to research and design a new product. The insights and product design enabled eBay to grow their
customer reach through integrated off-platform products.
splendidunlimited.com
interactive prototyping. Windows featured my work and process as a best practice on their blog.
I worked with eBay to research and design a new product. The insights and product design enabled eBay to grow their
customer reach through integrated off-platform products.
splendidunlimited.com
Design, Product Design, Prototyping, UX, Research, Innovation, Windows, Blog, Ebay, Pitching, International, LED
2011 - 2012
job
Lead UX Designer
eCommerce Checkout Optimisation at House of Fraser.
Redesigning the checkout process on a site with upward of a million users per week. This work reduced time to completion and resulted in a reduction in cart abandonment and higher revenue.
houseoffraser.co.uk
houseoffraser.co.uk
UX
2009 - 2011
job
UX Designer
Float.
UX
2007 - 2009
job
Senior Interaction & Visual Designer
Stocks Austin Sice.
2003 - 2007
freelance
Freelance Interaction Design
unknown.
Design, Interaction design
2000 - 2002
job
Web designer
Instron.
Web
My education
Design Thinkers Academy
N/a, Facilitation for Creative Leadership
N/a, Facilitation for Creative Leadership
Middlesex Lansdowne Center for Electronic Arts
N/a, Art and craft (Minor in Interaction Design)
N/a, Art and craft (Minor in Interaction Design)
UCL
BSc, Architecture, Planning
BSc, Architecture, Planning
The Royal Grammar School
Secondary, Design, and has repeatedly demonstrated his abilities
Secondary, Design, and has repeatedly demonstrated his abilities
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