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PMO Analyst - Change Management - Process Improvement - Transformation Programmes - Financial Services - Pensions & Investments - Private Equity - Lean Six Sigma - Prince 2 - Agile
Nicole Ptolomey-O’Donnell
,
Coatbridge, United Kingdom
Experience
Other titles
Skills
I'm offering
An efficient, proactive PMO contractor and Hybrid EA with great project management, and coordination skills to complement outstanding commercial instincts, creative problem solving and expertise in all aspects of project support. Excels at evaluating the current situation, suggesting innovative solutions and developing/tracking action plans to drive results. Self-starter, experienced in remote working and most at ease in a business or organisation where great communication and a passion for customer excellence is valued.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
PMO Analyst
PHEONIX STANDARD LIFE via Tailored EA Ltd.
PMO Analyst Customer Incident Management Programme
PMO, Management, Incident Management, Analyst, Customer
2019 - 2020
job
PROCESS IMPROVEMENT ANALYST
Aberdeen Standard Life via Tailored E.A. LTD.
• Successfully delivered a Shared Drive Improvement Plan to make cross functional projects easier/more efficient and cloud transfer ready
• Built a culture of continuous improvement across the organisation & managed multiple process improvements.
• Monitored new processes to ensure the delivery of expected gains. Measured and assessed sustainability.
• Used knowledge & experience to guide & mentor colleagues. Improved overall success rate in project delivery.
• Contributed to the development of Lean Six Sigma Yellow & Green Belt training modules.
• Delivered classroom training and measured success using questionnaires and surveys.
• Currently executing a full website compliance project looking at 148 global SLA websites.
• Built a culture of continuous improvement across the organisation & managed multiple process improvements.
• Monitored new processes to ensure the delivery of expected gains. Measured and assessed sustainability.
• Used knowledge & experience to guide & mentor colleagues. Improved overall success rate in project delivery.
• Contributed to the development of Lean Six Sigma Yellow & Green Belt training modules.
• Delivered classroom training and measured success using questionnaires and surveys.
• Currently executing a full website compliance project looking at 148 global SLA websites.
Website, Sigma, Processes, Guide, Organization, Development, Analyst, Surveys, Compliance, Websites, Six Sigma, Mentor, Sustainability, Continuous improvement, Lean, Cloud, Training
2019 - 2019
job
TECHNOLOGY, TRAINING & EDUCATION SUPPORT ANALYST
Royal Bank of Scotland via Tailored E.A. LTD.
Completed a 2 month contract to analyse and identify workforce training needs to support the Bank's digital
transformation.
• Liaised with key training providers (AWS & Microsoft), engaged key stakeholders across the business, worked with
cross functional focus groups, reported on risks & mitigations, delivered high profile presentations and supported the implementation of training projects.
transformation.
• Liaised with key training providers (AWS & Microsoft), engaged key stakeholders across the business, worked with
cross functional focus groups, reported on risks & mitigations, delivered high profile presentations and supported the implementation of training projects.
AWS, Training, Technology, Support, Implementation, Transformation, Analyst
2018 - 2018
job
PMO & SECRETARIAT AT CGI
CGI & Glasgow City Council Transformation via Tailored E.A. LTD.
• Managed all mailboxes, diaries & SharePoint access across the Project Management Office.
• Coordinated all workforce induction activities and facilities management requests for 3 x CGI sites in Glasgow.
• Coordinated high profile meetings & conference calls; reviewed facilities, aligned diaries & booked venues.
• Coordinated the uptake of Know How training courses for clients & staff.
• Liaised with senior stakeholders & attended Board Meetings on behalf of CGI.
• Demonstrated expertise in invoice management, report writing, minute taking, action tracking, risk reporting,
programme project tracking, booking venues, travel & accommodation, delivering presentations and anticipating
client/stakeholder needs.
• Took on addition Enterprise Architecture Board support role covering a long-term sick report.
• Coordinated all workforce induction activities and facilities management requests for 3 x CGI sites in Glasgow.
• Coordinated high profile meetings & conference calls; reviewed facilities, aligned diaries & booked venues.
• Coordinated the uptake of Know How training courses for clients & staff.
• Liaised with senior stakeholders & attended Board Meetings on behalf of CGI.
• Demonstrated expertise in invoice management, report writing, minute taking, action tracking, risk reporting,
programme project tracking, booking venues, travel & accommodation, delivering presentations and anticipating
client/stakeholder needs.
• Took on addition Enterprise Architecture Board support role covering a long-term sick report.
Project Management, Writing, Training, SharePoint, PMO, Management, Architecture, Support, Office, Cgi, Booking, Enterprise
2016 - 2018
job
EXECUTIVE ASSISTANT TO CEO
TOM. Group.
• Acted as gatekeeper for the CEO, liaising effectively with board members, providers & suppliers.
• Demonstrated expertise in legal research, board pack creation, data management, GDPR implementation, letter writing,
computer literacy and HR functions.
• (Stayed on after the company failed, to manage the media fallout and employee transitions; proved to have very good communication skills in extremely difficult circumstances.)
• Demonstrated expertise in legal research, board pack creation, data management, GDPR implementation, letter writing,
computer literacy and HR functions.
• (Stayed on after the company failed, to manage the media fallout and employee transitions; proved to have very good communication skills in extremely difficult circumstances.)
Writing, Research, Data management, GDpr, Management, Implementation, Ceo
2016 - 2016
job
PERSONAL ASSISTANT TO BOARD OF DIRECTORS
Tom Vehicle Rental.
• Provided high end support to the Board of Directors, the MD, CFO, COO and Sales & Marketing Director.
• Produced regular MI reports; collated & analysed data from varied sources.
• Saved £85K per annum in travel expenditures via delivered project with better organisation and advanced bookings.
• Supported planning and successful execution of MBO (management buyout) involving private equity
• Audited and reported on expenditures for senior staff.
• Produced regular MI reports; collated & analysed data from varied sources.
• Saved £85K per annum in travel expenditures via delivered project with better organisation and advanced bookings.
• Supported planning and successful execution of MBO (management buyout) involving private equity
• Audited and reported on expenditures for senior staff.
Marketing, Personal assistant, Management, Sales, Support, CFO, Organization
2013 - 2016
job
PERSONAL ASSISTANT TO DH OF CORPORATE BANKING
HSBC.
• Took on additional responsibility following a long-term sick report from the Marketing & Event Manager.
• Delivered ambitious external events including HSBC 7s and the Open2015.
• Achieved measurably improved feedback on all events compared to previous years' data.
• Managed FATCA compliance remediation project.
• Delivered ambitious external events including HSBC 7s and the Open2015.
• Achieved measurably improved feedback on all events compared to previous years' data.
• Managed FATCA compliance remediation project.
Marketing, Personal assistant, Event, Compliance, Banking, Manager
2004 - 2010
job
PERSONAL BANKING MANAGER
Lloyds TSB.
Branch based customer service, Branch management, branch training and responsible for branch customer portfolio, lending, savings, insurance products and services.
Banking, Supervision, Manager, Sales, Training
2010 - 2010
job
INSURANCE ADVISOR
Cigna International.
Insurance
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