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Customer Success and Content Specialist | B2B SaaS
Elisa Cazzola
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi! My name is Elisa and I am a Customer Success Specialist with a product-oriented mindset and passion for helping B2B SaaS companies delivering an outstanding customer experience and build brand loyalty.
I strongly believe ensuring your customers' success is the path towards a strong and enduring product. This is why I decided to work as a freelancer, to help more SaaS companies achieve their objectives!
I offer:
- Onboarding Strategy and Implementation
- Customer Engagement Strategy and Implementation
- Social Media Management
- Marketing, Sales and Support Content Creation
- Customer Support and Account Management
- User Experience Analysis and Recommendations
During my experience as a Customer Success Manager at Claimable and Insurami, I have worked to disrupt very conservative industries, insurance and commercial real estate, creating and implementing conversion and onboarding strategies for SMEs.
This has taught me the importance of educating the market and creating a strong and consistent brand voice via social media content and paid ads, blog, best practice articles, onboarding campaigns (email and in-app) and outstanding customer support. And, I also gained great experience with Intercom tools.
I have a holistic approach to Customer Success taking into consideration every aspect of the business from sales and marketing to product development.
Curiosity, hard work and creativity are my superpowers.
I strongly believe ensuring your customers' success is the path towards a strong and enduring product. This is why I decided to work as a freelancer, to help more SaaS companies achieve their objectives!
I offer:
- Onboarding Strategy and Implementation
- Customer Engagement Strategy and Implementation
- Social Media Management
- Marketing, Sales and Support Content Creation
- Customer Support and Account Management
- User Experience Analysis and Recommendations
During my experience as a Customer Success Manager at Claimable and Insurami, I have worked to disrupt very conservative industries, insurance and commercial real estate, creating and implementing conversion and onboarding strategies for SMEs.
This has taught me the importance of educating the market and creating a strong and consistent brand voice via social media content and paid ads, blog, best practice articles, onboarding campaigns (email and in-app) and outstanding customer support. And, I also gained great experience with Intercom tools.
I have a holistic approach to Customer Success taking into consideration every aspect of the business from sales and marketing to product development.
Curiosity, hard work and creativity are my superpowers.
Markets
United States
(Remote
only)
United Kingdom
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Available
My experience
2019 - 2020
job
Customer Success Manager
Insurami.
Insurami provides Deposit Guarantees, an alternative to traditional deposit enabling deposit-free and seamless commercial lease. I helped Insurami launching their platform on the market and engaging with leads and new customers. In specific, I contributed with:
- Designing and implementing onboarding strategies for both tenants and landlords
- Creating engagement campaigns to improve product usage
- Creation of newsletter
- Conducting remote and 1-1 training sessions
- Creation of branding material and marketing collaterals
- Designing documents and presentations
- Producing customer retention content, help guides and best practice articles
- Conducting product testing and user experience analysis
- Collaborating with the development team in creating new features and enhancing existing ones
- Analysing user experience and resolving UX issues
- Creation, set up and management of social media accounts and blog
- Designing and implementing onboarding strategies for both tenants and landlords
- Creating engagement campaigns to improve product usage
- Creation of newsletter
- Conducting remote and 1-1 training sessions
- Creation of branding material and marketing collaterals
- Designing documents and presentations
- Producing customer retention content, help guides and best practice articles
- Conducting product testing and user experience analysis
- Collaborating with the development team in creating new features and enhancing existing ones
- Analysing user experience and resolving UX issues
- Creation, set up and management of social media accounts and blog
Content marketing, Customer Onboarding, Project Management, Business strategy, User Experience, B2B Sales, CRM support, Social Media Marketing, Copywriting, Web content
2017 - 2019
job
Customer Success Manager and Product Coordinator
Claimable Ltd.
Claimable is a customer-first claims management software focusing on enabling an easier claim experience and improved productivity. My responsibilities included:
- Design and implementation of onboarding strategies
- Creation of engagement campaigns to improve product usage and reduce churn
- Management 100+ existing customers, building long-lasting relationships
- Remote training sessions via conference calls
- Sales demo call
- Customer retention content, help guides and best practice articles
- Management and implementation of GDPR compliance strategies and data security educational content
- Collaboration with the development team in creating new features and enhancing existing ones
- Analysis of the user experience and resolved UX issues
- Bug investigation and solutions creation
- Social media accounts management
- Original content creation
- Design and implementation of onboarding strategies
- Creation of engagement campaigns to improve product usage and reduce churn
- Management 100+ existing customers, building long-lasting relationships
- Remote training sessions via conference calls
- Sales demo call
- Customer retention content, help guides and best practice articles
- Management and implementation of GDPR compliance strategies and data security educational content
- Collaboration with the development team in creating new features and enhancing existing ones
- Analysis of the user experience and resolved UX issues
- Bug investigation and solutions creation
- Social media accounts management
- Original content creation
Product Management, Content marketing, Social Media, Customer Onboarding, B2B Sales, Customer experience, Customer service
2012 - 2017
job
Various positions in Customer Service
Double Tree by Hilton, Curzon House Hotel, FAI.
Customer relations, Customer experience, Customer service, Account management
My education
2016
-
2017
Queen Mary, University of London
Master of Science, Marketing
Master of Science, Marketing
2008
-
2012
Università degli Studi di Torino
Bachelor of Science, Tourism
Bachelor of Science, Tourism
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