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jobs
Olga Peña Aumar
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Spanish
Fluently
French
Good
Ready for
My experience
2018 - 2020
job
Customer Service Representative
Yodeyma Parfums.
- Outbound sell calls to Uk and Ireland.
- Take orders and process returns.
- Recommend potential products.
- Helping customers understand the product and answering questions about the product.
- Handle administrative duties and special assignments related to departmental needs.
- Take orders and process returns.
- Recommend potential products.
- Helping customers understand the product and answering questions about the product.
- Handle administrative duties and special assignments related to departmental needs.
Customer service, Service
2015 - 2018
job
Customer Service/ Back Office
Booking.com.
- Liaising between accommodation partners and customers to resolve issues via phone and email.
- To resolve easy to complex issues via the phone.
- Cancellations, requests, travel advice, modifications.
- Replying to emails and messages from customers all over the world in English.
- To resolve easy to complex issues via the phone.
- Cancellations, requests, travel advice, modifications.
- Replying to emails and messages from customers all over the world in English.
Customer service, Service, Office
2013 - 2015
job
Worldwide Reservation Agent
Marriott International Luxury Reservations Ltd.
- Processing all incoming worldwide phone calls from customers and managing all requests, changes and cancellations.
- Responding to email or other written enquiries.
- Assisting guests with reservation needs (selecting hotels, offering competitive rates, explaining guarantee, special rate and cancellation policies, accommodating and documenting special requests).
- Administrative tasks.
- Responding to email or other written enquiries.
- Assisting guests with reservation needs (selecting hotels, offering competitive rates, explaining guarantee, special rate and cancellation policies, accommodating and documenting special requests).
- Administrative tasks.
Processing, Agent
2011 - 2013
job
Contact Centre Agent
Hertz Europe Service Centre Ltd.
- Receive incoming calls, ensuring that as many calls as possible are handled and converted into sales.
- Assist other market by handling cross-market calls.
- Responding to email or other written enquiries.
- Helping each customer find their ideal car.
- Contribute to the achievement of team targets.
- Assist other market by handling cross-market calls.
- Responding to email or other written enquiries.
- Helping each customer find their ideal car.
- Contribute to the achievement of team targets.
Sales, Agent, Ideal
2010 - 2010
job
Customer Care Agent, Home Insurance Department
Asitur.
- Customer support and insurance advice.
- Taking incoming customer calls and handling customer requests.
- Dealing with customer complaints.
- Changing insurance coverage.
- Assisting in reviewing convenient account services and management.
- Taking incoming customer calls and handling customer requests.
- Dealing with customer complaints.
- Changing insurance coverage.
- Assisting in reviewing convenient account services and management.
Management, Support, Insurance, Agent
2008 - 2010
job
Commercial Agent
Santander Bank.
- Contacting potential clients and providing business advice.
- Selling financial products over the phone to small and medium-sized enterprises.
- Arranging business visits and offering information on services and financial products.
- Sales management.
- Negotiating contract terms and conditions.
- Selling financial products over the phone to small and medium-sized enterprises.
- Arranging business visits and offering information on services and financial products.
- Sales management.
- Negotiating contract terms and conditions.
Sales management, Management, Sales, Agent
2006 - 2007
job
English/French Customer Service
Vodafone.
- Taking incoming customer calls.
- Handling telephone enquiries over the telephone and via email.
- Providing customer service to private foreign clients.
- Handling telephone enquiries over the telephone and via email.
- Providing customer service to private foreign clients.
Customer service, Service
2001 - 2006
job
English Secretary
Aena.
in an Aeronautical Department
- Dealing with other staff members and visitors, on the phone and in person.
- Assisting in calendar management, travel arrangements, and expense reports.
- Coordinating internal and external meetings for the President and fellow
staff members.
- Taking minutes of meetings and preparing meeting documents for review.
- Making travel arrangements, scheduling appointments and coordinating
meetings and projects.
- Dealing with other staff members and visitors, on the phone and in person.
- Assisting in calendar management, travel arrangements, and expense reports.
- Coordinating internal and external meetings for the President and fellow
staff members.
- Taking minutes of meetings and preparing meeting documents for review.
- Making travel arrangements, scheduling appointments and coordinating
meetings and projects.
Management, President
2000 - 2001
job
English/French Hotel Receptionist
Star Gran Hotel.
- Check in/check out.
- Welcoming guests and providing tourist information.
- Taking reservations and responding to business enquiries.
- Managing basic accounting procedures, invoicing, payments and cash operations.
- Welcoming guests and providing tourist information.
- Taking reservations and responding to business enquiries.
- Managing basic accounting procedures, invoicing, payments and cash operations.
Operations, Receptionist, Basic
My education
1990
-
1993
Canary Island University
Associates, Tourism
Associates, Tourism
?
-
2009
CpAc School
N/a, Business English Course
N/a, Business English Course
?
-
1999
n/a
Unspecified, Commerce
Unspecified, Commerce
?
-
1996
Adams School
N/a, N/a
N/a, N/a
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