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Senior
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0
jobs
Excellent Customer service skills and various creative disciplines
Jade Moncherry
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an artist by trade but also a champion in customer service, management, scheduling and administration.
I love learning new things to grow and develop new skills.
I love learning new things to grow and develop new skills.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
Assistant Customer Care Manager
Wedding List Solutions Ltd Head Office.
Overview: Continuing below duties as well as full day-to-day management of team, schedules, rotas, monitoring performance and developing and maintaining relationships with other teams across the business. Working closely with sales, purchasing and logistic departments to ensure that efficiencies are developed continually to encourage and implement the efficiencies across all teams. Directing a number of development projects for the Customer Care team and collaborating on bigger projects for the wider business.
Key responsibilities:
• Management and planning: Inspire direct and motivate the CC team to ensure they offer the highest level of service. Monitor and optimize CC performance to weekly and monthly KPI's. Support the CC Manager to produce daily, weekly and monthly performance reports to optimise team performance. Ensure training and development areas are identified and tackled across team. Conduct performance reviews and people management. Support with recruitment, on boarding and training.
• Customer facing responsibilities: Manage escalations of complex queries and complaints, offering support and guidance where needed to ensure a happy resolution for the customer. Investigate trends in customer feedback and satisfaction to help improve the service.
• Planning: Team development and retaining. Seasonal planning and strategy.
• Logistics: Managing our personal drivers - including schedules, expenses, vehicle maintenance, managing and optimising customer calendar, troubleshooting, management of internal delivery schedule and events.
Key responsibilities:
• Management and planning: Inspire direct and motivate the CC team to ensure they offer the highest level of service. Monitor and optimize CC performance to weekly and monthly KPI's. Support the CC Manager to produce daily, weekly and monthly performance reports to optimise team performance. Ensure training and development areas are identified and tackled across team. Conduct performance reviews and people management. Support with recruitment, on boarding and training.
• Customer facing responsibilities: Manage escalations of complex queries and complaints, offering support and guidance where needed to ensure a happy resolution for the customer. Investigate trends in customer feedback and satisfaction to help improve the service.
• Planning: Team development and retaining. Seasonal planning and strategy.
• Logistics: Managing our personal drivers - including schedules, expenses, vehicle maintenance, managing and optimising customer calendar, troubleshooting, management of internal delivery schedule and events.
Training, Management, Sales, Service, People management, Recruitment, Support, Monitoring, Development, KPI, Team development, Manager
2014 - 2015
job
Customer Relations Representative
Watermans Art Centre Brentford.
Key responsibilties:
• Box Office Admin, movie and programme prep.
• Maintaining customer databases and updating details
• Being first point of contact for customers, identifying and assessing customers' needs to achieve satisfaction through all avenues of communication.
• Ushering and invidulating movies, shows and exhibitions
• Building sustainable relationships of trust through open and interactive communication with all members of staff.
• Assisting senior managers and back office staff with necessary small duties within their individual fields. Such as sorting paperwork, distributing and preparing marketing material, notifying relevant member of staff of customer feedback taking action where necessary on their behalf.
• Box Office Admin, movie and programme prep.
• Maintaining customer databases and updating details
• Being first point of contact for customers, identifying and assessing customers' needs to achieve satisfaction through all avenues of communication.
• Ushering and invidulating movies, shows and exhibitions
• Building sustainable relationships of trust through open and interactive communication with all members of staff.
• Assisting senior managers and back office staff with necessary small duties within their individual fields. Such as sorting paperwork, distributing and preparing marketing material, notifying relevant member of staff of customer feedback taking action where necessary on their behalf.
Marketing, Office
2013 - 2014
job
Welcome and Service Visitor Assistant
Natural History Museum.
Key responsibilities:
• Being the first point of contact to all visitors
• Assisting visitors around the museum
• Being the first point of contact for anyone in the museum (lost children, vulnerable adults)
• Maintaining strict health and safety rules to ensure everybody's safety.
• Providing the highest level of customer service at all times.
• Ensuring safety and maintenance of all artefacts and exhibits on display.
• Ensuring all emergency evacuations are carried out carefully and safely.
• Being the first point of contact to all visitors
• Assisting visitors around the museum
• Being the first point of contact for anyone in the museum (lost children, vulnerable adults)
• Maintaining strict health and safety rules to ensure everybody's safety.
• Providing the highest level of customer service at all times.
• Ensuring safety and maintenance of all artefacts and exhibits on display.
• Ensuring all emergency evacuations are carried out carefully and safely.
Customer service, Service, Safety, Health
My education
St Pauls Catholic College
Secondary, Art, Religious Studies, Mathematics (Minor in English Literature)
Secondary, Art, Religious Studies, Mathematics (Minor in English Literature)
Thames College
Hndhncorequivalent, Art & Design
Hndhncorequivalent, Art & Design
?
-
2014
University of Hertfordshire
Bachelors, Fine Art
Bachelors, Fine Art
?
-
2009
n/a
Secondary, Photography
Secondary, Photography
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