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Programme Manager specialising in Business Change
Mark Inch
,
Huddersfield, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a highly experienced Programme/Project Manager with a proven track record and reputation for successfully delivering large-scale, complex strategic change programmes and projects. The majority of my experience was gained in a 23-year career within Lloyds Banking Group's Retail Division. I am now a self-employed Programme/Project Manager. My abilities and skills include change leadership, business strategy design, change analysis and people management. I can demonstrate a proven ability to lead, motivate and develop high performing teams of change professionals. My personal attributes include being very adaptable, articulate, a quick logical thinker and someone who thrives on a challenge. I am a very effective, confident communicator and possess many transferrable leadership and management skills.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2017 - ?
job
Programme/Project Manager
MI BUSINESS CHANGE CONSULTANCY LTD.
I left Lloyds Banking Group in December 2016 in order to utilise my change management experience in a contract or interim capacity. I have established my own limited company in order to pursue this change in career.
Change management, Project Manager, Management, Banking, Interim, Manager
2019 - 2019
freelance
Senior Project Manager
Lloyds Banking Group.
Management of portfolio of projects within Savings Products including the withdrawal of the Help to Buy ISA, and agile delivery of new to market propositions
Project Management, Change management, Project coordination, Business strategy, Product development
2017 - 2019
freelance
Senior Project Manager
British Gas / Centrica.
Management of Service Recovery programme - major complaints rectification initiative dealing with root-cause of customer complaints. Significant overhaul of operating model and establishment of command centre
Project Management, Change management, Project coordination, Business strategy
2009 - 2016
job
Programme Manager
Lloyds Banking Group.
Delivery of numerous multi-million pound strategic programmes within the Retail Division - covering all 3 main brands (Halifax, Lloyds, Bank of Scotland) and Scottish Widows
Wide variety of initiatives covered including Organisational Design, Operating Model, Branch Formats, Point of sale system design & development
Wide variety of initiatives covered including Organisational Design, Operating Model, Branch Formats, Point of sale system design & development
Project Management, Change management, Project coordination, Business strategy
2007 - 2009
job
Programme Manager
HBOS (Retail Distribution.
• I lead the re-design and implementation of a simplified, networked, point of sale system for Halifax and BoS banking advisers ("Customer Review"). Key responsibility for: -
◦ Customer & colleague review of previous system, collation of in-depth business requirements & design of prototype new system
◦ Stakeholder approval for the changes - both network facing and all impacted product areas (to Product Heads and Halifax ND/MD level)
◦ Business case collation and approval (to Retail MD level)
◦ Detailed business readiness (i.e. training, communication) and implementation planning
◦ Organisation & coordination of Regional Champion implementation activities
◦ Road-shows to all Halifax & BoS regions
◦ Business readiness activity and accountability for network implementation
• Customer Review was a great success when implemented (August 2009) over the course of a single weekend. It went live with minimal defects, on time and under budget - utilising a "big bang" approach into ALL Halifax and BoS branches - c.1250
• Feedback on the programme approach and the way the implementation was managed resulted in numerous plaudits and universally positive colleague & customer feedback
• Programme team - 15; budget c. £25m
◦ Customer & colleague review of previous system, collation of in-depth business requirements & design of prototype new system
◦ Stakeholder approval for the changes - both network facing and all impacted product areas (to Product Heads and Halifax ND/MD level)
◦ Business case collation and approval (to Retail MD level)
◦ Detailed business readiness (i.e. training, communication) and implementation planning
◦ Organisation & coordination of Regional Champion implementation activities
◦ Road-shows to all Halifax & BoS regions
◦ Business readiness activity and accountability for network implementation
• Customer Review was a great success when implemented (August 2009) over the course of a single weekend. It went live with minimal defects, on time and under budget - utilising a "big bang" approach into ALL Halifax and BoS branches - c.1250
• Feedback on the programme approach and the way the implementation was managed resulted in numerous plaudits and universally positive colleague & customer feedback
• Programme team - 15; budget c. £25m
Design, Retail, Budget, Training, C, Business Case, Network, Banking, It, Implementation, Organization, Manager
2006 - 2007
job
Programme Manager
Halifax Bank of Scotland (HBOS).
Programme Manager for Halifax branch expansion programme - opening 20 branches in 18 months - new locations or relocations
Project Management, Project coordination, Business strategy, Change management
1997 - 2006
job
Senior Project Manager > Programme Manager
HALIFAX ESTATE AGENCY.
• "HomeFinder" Programme Manager
◦ Initially as estate agency subject matter expert, supporting the design of a unique networked point of sale system. Lead for overall business design and user acceptance testing
◦ Lead business readiness and network implementation managing a team of 20+ regional champions
◦ Lead all subsequent design and delivery phases over 4 years, including two key 3rd party projects (sales details printing outsource to Ravensworth and daily data feed to Rightmove)
• Technology Development Manager for HEA - coordination of overall change programme for HEA including chairing Regional Operational Managers meetings
• Strategic Projects Manager - Managing numerous projects varying in scale & complexity
• Manager for HEA's Home Moving (Contact) Centre - 45 FTE
• Home Information Packs Programme Manager for HEA reporting directly to HEA MD
◦ Initially as estate agency subject matter expert, supporting the design of a unique networked point of sale system. Lead for overall business design and user acceptance testing
◦ Lead business readiness and network implementation managing a team of 20+ regional champions
◦ Lead all subsequent design and delivery phases over 4 years, including two key 3rd party projects (sales details printing outsource to Ravensworth and daily data feed to Rightmove)
• Technology Development Manager for HEA - coordination of overall change programme for HEA including chairing Regional Operational Managers meetings
• Strategic Projects Manager - Managing numerous projects varying in scale & complexity
• Manager for HEA's Home Moving (Contact) Centre - 45 FTE
• Home Information Packs Programme Manager for HEA reporting directly to HEA MD
Design, Project Manager, Sales, Technology, Network, Implementation, Development, Testing, Manager
1993 - 1997
job
Area Manager
Halifax Estate Agency.
Area Manager in the East Midlands overseeing all branches within my area. Line management of local branch managers and overseeing all daily sales activity
Sales Manager, People management, Real estate
1987 - 1993
job
Area Manager
Whitegates Estate Agency.
Area Manager in East Midlands and subsequently North Yorkshire. Overseeing all activities of local branch network, line management and daily sales activities
Sales Manager, Real estate
1985 - 1987
job
Valuer and Sales Negotiator
FRECKLETONS ESTATE AGENTS.
Based at Loughborough and Shepshed - undertook property valuations, sales negotiation, liaison with vendors, buyers, solicitors etc.
Sales, Negotiator
1984 - 1985
internship
Trainee Chartered Surveyor
BEARDSLEY THEOBALDS ESTATE AGENTS.
Based at Long Eaton - undertook property valuations, sales negotiation, rental valuations, accompanied viewings etc.
Sales
My education
2005
-
2007
Durham University Business School
Post Graduate Diploma, Business & Management
Post Graduate Diploma, Business & Management
1996
-
1998
Clarendon College
Secondary, Italian
Secondary, Italian
1979
-
1982
Sheffield Hallam University
Bachelors, Geography
Bachelors, Geography
1971
-
1982
Yarm Grammar School
Secondary, N/a
Secondary, N/a
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