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Senior
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Lakshan Thiagarajah
,
Experience
Other titles
Skills
I'm offering
Performance-driven and successful business professional offering extensive 10+ years of managerial experience, strong customer orientation, well-developed communication skills and ability to work under pressure. Highly-skilled at coaching employees, leading and motivating large teams, and maintaining professional working relationships.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
German
Fluently
English
Fluently
Ready for
My experience
2018 - ?
job
Customer & Trading Manager
Sainsburys.
Implemented a new ordering process and identified poor work
habits to improve process effectiveness.
Generated repeat business through exceptional customer
service
Determined customer needs by asking relevant questions and listening actively to the responses.
Worked with the management team to implement the proper
division of responsibilities.
Communicated clear expectations and goals to each team
member.
Actively pursued personal learning and development
opportunities.
Shared best practices for sales and customer service with other
team members to help improve the stores efficiency.
Strategically scheduled team members to maintain optimum
staffing levels at all times.
Mentor new sales associates to contribute to the shop's positive
culture.
Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
05/2013
habits to improve process effectiveness.
Generated repeat business through exceptional customer
service
Determined customer needs by asking relevant questions and listening actively to the responses.
Worked with the management team to implement the proper
division of responsibilities.
Communicated clear expectations and goals to each team
member.
Actively pursued personal learning and development
opportunities.
Shared best practices for sales and customer service with other
team members to help improve the stores efficiency.
Strategically scheduled team members to maintain optimum
staffing levels at all times.
Mentor new sales associates to contribute to the shop's positive
culture.
Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
05/2013
Mentor, Customer service, Management, Sales, Service, Development, Manager
2012 - ?
job
TEAM LEADER
Tesco Stores.
08/2013 Counted cash drawers and made bank deposits.
Managed staff of 10 sales associates.
Assigned employees to specific duties to best meet the needs of the shop.
Trained and developed new associates on POS system and key
sales tactics.
Generated repeat business through exceptional customer
service.
Managed staff of 10 sales associates.
Assigned employees to specific duties to best meet the needs of the shop.
Trained and developed new associates on POS system and key
sales tactics.
Generated repeat business through exceptional customer
service.
Sales, Service, Pos
2010 - 2012
job
Mentor
unknown.
06/2010 - 11/2012
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the shop and helped them locate
items.
Shared best practices for sales and customer service with other
team members to help improve the shop's efficiency.
Resolved all customer complaints in a professional manner
whilst prioritising customer satisfaction.
Mentor new sales associates to contribute to the shop's positive
culture.
Communicated clear expectations and goals to each team
member.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the shop and helped them locate
items.
Shared best practices for sales and customer service with other
team members to help improve the shop's efficiency.
Resolved all customer complaints in a professional manner
whilst prioritising customer satisfaction.
Mentor new sales associates to contribute to the shop's positive
culture.
Communicated clear expectations and goals to each team
member.
Mentor, Customer service, Sales, Service
2007 - 2009
job
Office Manager
Select Estates & Lettings.
Counted cash drawers and made bank deposits.
Represented buyers and sellers of developed and undeveloped properties.
Advertised client properties on websites, through social media and in real estate guides.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold
calls and referrals.
Coordinated appointments to show marketed properties.
Prepared and organised documents for co-op board
interviews.
Accompanied buyers and sellers to their home inspections and appraisals.
Negotiated, facilitated and managed real estate transactions.
Continually stayed up-to-date on mortgage rates and related
real estate news.
Oversaw the advertising of properties for web and print media.
Informed home buyer of the sales, construction and warranty
processes.
Maintained connections with clients to encourage repeat
business and referrals.
Represented buyers and sellers of developed and undeveloped properties.
Advertised client properties on websites, through social media and in real estate guides.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold
calls and referrals.
Coordinated appointments to show marketed properties.
Prepared and organised documents for co-op board
interviews.
Accompanied buyers and sellers to their home inspections and appraisals.
Negotiated, facilitated and managed real estate transactions.
Continually stayed up-to-date on mortgage rates and related
real estate news.
Oversaw the advertising of properties for web and print media.
Informed home buyer of the sales, construction and warranty
processes.
Maintained connections with clients to encourage repeat
business and referrals.
Social Media, Advertising, Websites, Print, Sales, Office, Web, Processes, Manager, Social, UP
My education
?
-
2013
LONDON METROPOLITAN UNIVERSITY
Bachelors, Accounting & Finance
Bachelors, Accounting & Finance
?
-
2010
Redbridge College London
Hndhncorequivalent, Business Administration
Hndhncorequivalent, Business Administration
?
-
2006
n/a
Secondary, N/a
Secondary, N/a
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