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20+ years of success optimising efficiencies and increasing revenue, growth, and profitability to deliver cost-effective and business-aligned IT services
Ahmed Eqab
,
Durham, United Kingdom
Experience
Other titles
Skills
I'm offering
Perceptive, influential leader with acute business acumen and expertise in building, empowering, and leading high-performance, geographically dispersed teams to stimulate transformational change, improved productivity, and increased profitability. Proven track record in IT service management and relationship management in both private and public sectors throughout UK, Europe, and ME. Articulate communicator, able to forge solid relationships with key internal and external stakeholders and build consensus across multiple organisational levels.
Markets
United States
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
SENIOR IT PRODUCT LEAD
AHMED T.
USA, EU & UK
EQAB A.P. Moller MAERSK
• An IT/Business partner working with key stakeholders and business decision
TRANSFORMATION STRATEGIST, makers to define & shape high-quality service offerings aligned with corporate
A TRUSTED ADVISOR strategy
• Created & delivered against agreed roadmaps for business evolution with full
accountability for program budget, scope and delivery
• Built & nurtured relationships with clients and key individuals
• Supported the SLT in designing and implementing the business strategy
• Conducted internal and external facing reviews to ensure continued high levels of delivery & satisfaction with program & services.
• Liaise and manage stakeholders on a regular basis to ensure clients' requirements
are met to high standards.
• Investment planning for new/major business services change initiatives
• Business service value reporting to support future investment and financial
planning
• Business service delivery management of the business services in the portfolio
• Definition and delivery of the service strategy for the business service portfolio
EQAB A.P. Moller MAERSK
• An IT/Business partner working with key stakeholders and business decision
TRANSFORMATION STRATEGIST, makers to define & shape high-quality service offerings aligned with corporate
A TRUSTED ADVISOR strategy
• Created & delivered against agreed roadmaps for business evolution with full
accountability for program budget, scope and delivery
• Built & nurtured relationships with clients and key individuals
• Supported the SLT in designing and implementing the business strategy
• Conducted internal and external facing reviews to ensure continued high levels of delivery & satisfaction with program & services.
• Liaise and manage stakeholders on a regular basis to ensure clients' requirements
are met to high standards.
• Investment planning for new/major business services change initiatives
• Business service value reporting to support future investment and financial
planning
• Business service delivery management of the business services in the portfolio
• Definition and delivery of the service strategy for the business service portfolio
Budget, Management, Service, It, Support, Transformation, Delivery Management, Business Partner, Service Delivery Management, Trusted Advisor, Business strategy, Planning, USA, Service Delivery
2017 - 2019
job
Deputy Head - IT Business Relationship Management - Digital Manufacturing
Nissan Limited.
Led IS services (design, delivery, and end of product life) for Nissan European Manufacturing domain in Spain, UK, and Russia.
Spearheaded digital innovation and transformation programmes in manufacturing, overseeing enterprise architecture, software factory, and service delivery functions. Provided end-to-end service delivery accountability to business functions within EU Manufacturing, managing governance, communications, and IT portfolio management (budget accountability of circa £50m).
• Successfully transformed IT infrastructure, achieving status as Level 3 Business Relationship Management (trusted partner).
• Radically reduced shadow IT environment and changed to more secure set up, creating pan-European team with standardised processes and policies.
Spearheaded digital innovation and transformation programmes in manufacturing, overseeing enterprise architecture, software factory, and service delivery functions. Provided end-to-end service delivery accountability to business functions within EU Manufacturing, managing governance, communications, and IT portfolio management (budget accountability of circa £50m).
• Successfully transformed IT infrastructure, achieving status as Level 3 Business Relationship Management (trusted partner).
• Radically reduced shadow IT environment and changed to more secure set up, creating pan-European team with standardised processes and policies.
Digital Strategy, Project Management, Digital transformation, Agile project management, Change management, Business optimization
2013 - 2017
job
Deputy Head - Service Delivery Management
Injazat Data Systems (EDS - HPE).
Managed client relationships, end-to-end service delivery, operational business planning, financial performance, sales, and business development.
Held full multimillion-dollar P&L responsibility for commercial account performance, managing full sales cycle from identifying business need through contract negotiations to end-of-service life. Ensured customer satisfaction, liaising effectively between client and operational teams and leading enterprise responses to disruptions. Promoted services and solutions through presentations and demonstrations, working with internal and external stakeholders to ensure service requirements were implemented correctly.
• Led process improvements, increasing service availability to 90%, infrastructure availability to 99.9%, and reducing overall IT cost to clients by 15% year on year.
• Streamlined operations, reducing unauthorised changes and improving utilisation of resources, reducing number of FTEs required per user.
Held full multimillion-dollar P&L responsibility for commercial account performance, managing full sales cycle from identifying business need through contract negotiations to end-of-service life. Ensured customer satisfaction, liaising effectively between client and operational teams and leading enterprise responses to disruptions. Promoted services and solutions through presentations and demonstrations, working with internal and external stakeholders to ensure service requirements were implemented correctly.
• Led process improvements, increasing service availability to 90%, infrastructure availability to 99.9%, and reducing overall IT cost to clients by 15% year on year.
• Streamlined operations, reducing unauthorised changes and improving utilisation of resources, reducing number of FTEs required per user.
Customer Service Management, Change management, Business optimization, People management, Business strategy
My education
2012
-
2013
York St Johns University
Masters, Leading Innovation & Change
Masters, Leading Innovation & Change
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