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Professional with over 10 years of experience with business management in diverse settings in the UK, Caribbean and US.
Kelly Troy
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Talented professional with over 10 years of experience with business management in diverse settings in the Caribbean, UK, and US. Dedicated to the highest level of customer service while making strategic decisions based on data analysis. Well-honed personnel management skills with an extensive background in employee administration, staff training, programme development, and event management.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Head of Business Ops and Admin
House of Sol.
Co-founder of a great team looking to support businesses of all sizes to achieve their dreams. We have personalised consulting and projects as well as produce online content to help businesses work smarter so they have time to focus on what they care about most.
I work with admin and operations support, and my partners focus on branding, marketing, websites, and design. The benefit of hiring our team over an employee is that that you decide how much or how little business and support you need. You have one lead person responsible for our work for you, but also have our full team to support you instead of just hiring one employee.
I work with admin and operations support, and my partners focus on branding, marketing, websites, and design. The benefit of hiring our team over an employee is that that you decide how much or how little business and support you need. You have one lead person responsible for our work for you, but also have our full team to support you instead of just hiring one employee.
Asana, Project Management, Project coordination, Management, Communication, Operations, Business strategy, Business development, Business Optimization
2018 - 2020
job
Operations Manager
Sadhana Yoga and Wellbeing.
Started with Sadhana Yoga part-time and quickly ascended to the highest level of leadership by working above and beyond my job description. I'm able to adapt quickly and positively to changes through being both proactive and reactive, thus ensuring the operation is maintained and the business runs smoothly and issue-free to our customers.
- Oversaw operations across two busy London locations with an average of 130 classes and 1,500 visits per week combined between locations.
- Organised operations implementation of the initial stage of a new digital platform for live streaming of classes. Communicated changes to the team, liaised with current students and teachers for feedback,
trained staff on operations.
- 127% increase in monthly revenue in the new location for January 2020 compared to January 2019.
- Rota planning for two locations with nine team members.
- Recruited, hired and onboarded 15 team members over a year, from receptionists to studio managers.
- Trained, appraised and mentored the team to develop their customer service, business and sales skills including use of Excel and Mindbody Online.
- Analysed data to adapt to changing market trends and to track the success of the new location, based on expectations of the original location. Used KPI reports for each location and overall studio success
including tracking Net Promoter Score.
- Executed payroll for a team of 11, plus tracking and paying invoices for more than 70 freelance employees each month.
- Oversaw day-to-day bookkeeping using Xero to track accounts receivable and accounts payable.
- Wrote operation manuals to create streamlined procedures.
- Managed technology, keeping track of hardware devices and keeping software up to date and in working order and coordinating with 3rd party tech support.
- Directed subscriptions team, responsible for assessing refund requests and handling more than 400 students with monthly auto-pay memberships.
- Implemented health and safety policies.
- Oversaw operations across two busy London locations with an average of 130 classes and 1,500 visits per week combined between locations.
- Organised operations implementation of the initial stage of a new digital platform for live streaming of classes. Communicated changes to the team, liaised with current students and teachers for feedback,
trained staff on operations.
- 127% increase in monthly revenue in the new location for January 2020 compared to January 2019.
- Rota planning for two locations with nine team members.
- Recruited, hired and onboarded 15 team members over a year, from receptionists to studio managers.
- Trained, appraised and mentored the team to develop their customer service, business and sales skills including use of Excel and Mindbody Online.
- Analysed data to adapt to changing market trends and to track the success of the new location, based on expectations of the original location. Used KPI reports for each location and overall studio success
including tracking Net Promoter Score.
- Executed payroll for a team of 11, plus tracking and paying invoices for more than 70 freelance employees each month.
- Oversaw day-to-day bookkeeping using Xero to track accounts receivable and accounts payable.
- Wrote operation manuals to create streamlined procedures.
- Managed technology, keeping track of hardware devices and keeping software up to date and in working order and coordinating with 3rd party tech support.
- Directed subscriptions team, responsible for assessing refund requests and handling more than 400 students with monthly auto-pay memberships.
- Implemented health and safety policies.
Xero, Manager, Planning, Online, Yoga, Streaming, Bookkeeping, Software, Health, KPI, Hardware, Safety, Excel, Implementation, Support, Net, Technology, Service, Sales, Customer service, Operations manager, Leadership, Receptionist, Operations, Marketing, Project Management, Project coordination, Business development
2004 - 2018
job
Assistant Executive Director
Washington Sailing School.
Started as an unpaid volunteer and worked to become the Assistant Executive Director of the summer programme managing over one hundred young sailors and thirty instructors each week.
- Hired, trained, scheduled and managed a staff of 70 employees every summer.
- Taught with staff to bring recreational sailing to over 1,000 students each summer.
- Created print and radio advertisements, managed social media campaigns, controlled email campaigns using Constant Contact and MailChimp.
- Hired, trained, scheduled and managed a staff of 70 employees every summer.
- Taught with staff to bring recreational sailing to over 1,000 students each summer.
- Created print and radio advertisements, managed social media campaigns, controlled email campaigns using Constant Contact and MailChimp.
Social Media, Mailchimp, Print, Radio, Social
2014 - 2015
job
Executive Director and Programme Director
Turks and Caicos Islands Sailing Association.
Balanced time between being the Executive Director of the Turks and Caicos Islands Sailing Association (the World Sailing recognized governing body of sailing for Turks and Caicos) and the Programme Director for the local sailing club (Provo Sailing Club).
- Formed and implemented long-term goals and plans for the future of the sailing association, given much freedom and flexibility to decide the course of future action.
- Founded and coached the national youth team.
- Created the www.tcisailing.com website, managed social media, and wrote a weekly newsletter.
- Formed and implemented long-term goals and plans for the future of the sailing association, given much freedom and flexibility to decide the course of future action.
- Founded and coached the national youth team.
- Created the www.tcisailing.com website, managed social media, and wrote a weekly newsletter.
Administration, Project Management, Management, Communication, Social Media, Graphic design, Newsletters, Digital communication, Marketing, Branding, Adobe Indesign, Training
My education
2008
-
2012
University of Texas
Studied towards a degree, International Relations and Global Studies
Studied towards a degree, International Relations and Global Studies
2008
National Outdoor Leadership School
Outdoor Semester, NOLS on the Border - Arizona and British Columbia
Outdoor Semester, NOLS on the Border - Arizona and British Columbia
2003
-
2007
Judson High School
High School Diploma, Distinguished Programme
High School Diploma, Distinguished Programme
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