$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Experienced Client Services professional specializing in email marketing
Julia Brown
,
Teddington, United Kingdom
Experience
Other titles
Skills
I'm offering
A proven track record of delivering data and technology-centric marketing solutions for clients across all business sectors. Experienced at both an operational and commercial level with a strong emphasis on striving for quality, applying process efficiencies to optimise performance and focused on results, meeting business objectives & KPIs. Strong attention to detail, with passion to ensure accuracy and efficiency. Self-motivated with excellent communication & organizational skills & the will & determination needed to succeed. I have a broad background in a range of data related roles working with customer data, (including transactional, lifestyle, attitudinal, survey and geodemographic) as well as targeting cold prospects. I have worked across many different channels & possess a good understanding of consumer data segmentation & insight analytics. I have managed multiple B2C campaigns of all shapes, sizes & budgets. I am looking for a new challenge where I can utilise my expertise as well as develop new skills within campaign delivery, database management or account/project management on a full-time or short-term contract basis.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
French
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - 2020
freelance
Freelance Account Director
ENGINE Transformation.
Working with a large automotive group and their agencies.
Scheduling activity and allocating resource to translate assets into email marketing campaigns and data briefs into workflows in Adobe Campaign. Proactive management of delivery commitments & client liaison.
Reviewing and recommending improvements to processes and procedures.
Translating requirements into component tasks, timeline and cost planning. Maintaining status reports and resolving client issues when they occur.
Scheduling activity and allocating resource to translate assets into email marketing campaigns and data briefs into workflows in Adobe Campaign. Proactive management of delivery commitments & client liaison.
Reviewing and recommending improvements to processes and procedures.
Translating requirements into component tasks, timeline and cost planning. Maintaining status reports and resolving client issues when they occur.
Marketing, Email marketing, Management, Adobe, Campaign, Processes
2019 - 2019
job
Interim Campaign Manager
The Tapestry Agency.
Advising on campaign marketing planning and management as well as hands on execution.
Marketing, Management, Marketing Planning, Campaign, Interim, Manager
2018 - 2019
job
Senior Account Manager
Alchemetrics.
Marketing Technology
Optimising marketing technology and data solutions for three contracted clients. Acting as a conduit between the client and the Alchemetrics technical teams to deliver change enabling clients to unlock value from their marketing activity.
• Delivered a significant marketing database migration for a top end restaurant group using Faststats to allow greater visibility of the customer data and enhanced data interrogation.
• Created bespoke variables to deliver deeper insight.
Optimising marketing technology and data solutions for three contracted clients. Acting as a conduit between the client and the Alchemetrics technical teams to deliver change enabling clients to unlock value from their marketing activity.
• Delivered a significant marketing database migration for a top end restaurant group using Faststats to allow greater visibility of the customer data and enhanced data interrogation.
• Created bespoke variables to deliver deeper insight.
Marketing, Account Manager, Database, Technology, Marketing Technology, Manager
2016 - 2018
job
Production Manager
Webalytix.
Analytical Consultancy
Managing & executing workflow for a clients outsourced Production function. Working closely with both the client and internal teams to ensure requirements were clearly defined, priorities allocated & the application use was optimised. Utilising the client's application to build data analytics models, run counts & data extracts as well as running profile reports.
• Providing recommendations for new models & test data sets.
• Investigating & resolving issues.
• Efficiently scheduling, prioritising & meeting delivery times without fail.
Managing & executing workflow for a clients outsourced Production function. Working closely with both the client and internal teams to ensure requirements were clearly defined, priorities allocated & the application use was optimised. Utilising the client's application to build data analytics models, run counts & data extracts as well as running profile reports.
• Providing recommendations for new models & test data sets.
• Investigating & resolving issues.
• Efficiently scheduling, prioritising & meeting delivery times without fail.
Analytics, Test, Workflow, Production, Manager
2015 - 2016
job
Director
Kalkankeyfi.com.
- Website dedicated to holidays in Kalkan, Turkey
• Set up a new online business focusing on property rentals, promoting places to eat & things to do in Kalkan.
• Set up a new online business focusing on property rentals, promoting places to eat & things to do in Kalkan.
Website, Online, UP
2016 - 2016
job
Account Manager
Communication Avenue.
in lead generation services
• Introducing their product offering to new agency clients to open up opportunities.
• Introducing their product offering to new agency clients to open up opportunities.
Account Manager, UP, Manager
2012 - 2015
job
Senior Account Manager
REaD Group.
offering a suite of leading data products & services
Upselling & cross selling to the Groups retained clients providing a range of data driven solutions; from tactical campaign
requirements such as mailing file preparation, customer database maintenance, data enhancement through to ad-hoc data
solutions - appending additional information, providing a targeted list for new customer acquisition, conducting bespoke
analysis as well as supporting a client transactional marketing database hosted in Faststats.
• Upsold suppression products allowing clients to reconnect with lapsed customers & save on mailing costs.
• Designed internal process improvements ensuring accuracy & delivery times were never jeopardized.
• Reactivated a significant lapsed account tying them back into the Group.
Upselling & cross selling to the Groups retained clients providing a range of data driven solutions; from tactical campaign
requirements such as mailing file preparation, customer database maintenance, data enhancement through to ad-hoc data
solutions - appending additional information, providing a targeted list for new customer acquisition, conducting bespoke
analysis as well as supporting a client transactional marketing database hosted in Faststats.
• Upsold suppression products allowing clients to reconnect with lapsed customers & save on mailing costs.
• Designed internal process improvements ensuring accuracy & delivery times were never jeopardized.
• Reactivated a significant lapsed account tying them back into the Group.
Marketing, Account Manager, Database, Campaign, Manager
2004 - 2012
job
Account Manager
Acxiom.
-Lifestyle Database company specialising in consumer data & analytics, information technology, data integration
& consulting solutions for marketing.
Specialising in selling email as a marketing channel. Developing & growing existing clients to facilitate the execution of their e-marketing campaigns. Helping with every aspect from data segmentations, email deliverability, creative design & analysis. Client requirements although predominately email also covered the full portfolio of data solutions; lead generation, sponsorship, direct mail, telemarketing & enhancement. Maintaining & developing 25 existing channels clients through appropriate propositions to optimise quality of service, business growth, & customer satisfaction.
• Sold the first bespoke online survey to Honda delivering insight across their full product range.
• Scoped & realized a fully transactional email database which reactivated & transformed campaign response.
• Exceeded annual targets - part of an initial team of three that generated over £3 million pa smashing sales targets.
& consulting solutions for marketing.
Specialising in selling email as a marketing channel. Developing & growing existing clients to facilitate the execution of their e-marketing campaigns. Helping with every aspect from data segmentations, email deliverability, creative design & analysis. Client requirements although predominately email also covered the full portfolio of data solutions; lead generation, sponsorship, direct mail, telemarketing & enhancement. Maintaining & developing 25 existing channels clients through appropriate propositions to optimise quality of service, business growth, & customer satisfaction.
• Sold the first bespoke online survey to Honda delivering insight across their full product range.
• Scoped & realized a fully transactional email database which reactivated & transformed campaign response.
• Exceeded annual targets - part of an initial team of three that generated over £3 million pa smashing sales targets.
Sales, Manager, ON, Online, Campaign, Sponsorship, Growth, Technology, Service, Marketing, Analytics, Integration, Telemarketing, Consulting, Database, Account Manager, Design
2001 - 2004
job
New Media Campaign Manager
Claritas.
-bought by Acxiom - Lifestyle Database company offering expertise in consumer data & analytics for marketing.
Responsible for managing & delivering email & mobile campaigns involving daily liaison with key clients & suppliers. Providing consultative services regarding optimisation through technical creative build, message design & data segmentation as well as recommending test scenarios for further campaigns. Documenting detailed KPIs & producing MIS reports.
• Negotiated & instigated new email service providers for UK & European offices - significant cost savings without compromising overall service proposition.
• Streamlined work flow processes from sales through to delivery - maximized sales time & optimised delivery.
• Part of initial 2-man team which expanded to 8 people in 2 years - the division made 20% profit by end 2003.
Responsible for managing & delivering email & mobile campaigns involving daily liaison with key clients & suppliers. Providing consultative services regarding optimisation through technical creative build, message design & data segmentation as well as recommending test scenarios for further campaigns. Documenting detailed KPIs & producing MIS reports.
• Negotiated & instigated new email service providers for UK & European offices - significant cost savings without compromising overall service proposition.
• Streamlined work flow processes from sales through to delivery - maximized sales time & optimised delivery.
• Part of initial 2-man team which expanded to 8 people in 2 years - the division made 20% profit by end 2003.
Marketing, Design, Database, Optimization, Analytics, Sales, Test, Service, Campaign, Processes, Manager
2000 - 2001
job
Production Helpdesk Manager
unknown.
Having scoped new set of optimized procedures for the Production area through the Process Control role execution was key.
Created a central point of contact between Sales & Production balancing commercial needs with operational feasibility.
• Responsible for a team of three people.
• Introduced new scheduling procedures - improved turnaround times of list order supplies from 5 to 3 days.
• Identified patterns of errors & executed changes to reduce the number of jobs that needed to be rerun by 10%.
Created a central point of contact between Sales & Production balancing commercial needs with operational feasibility.
• Responsible for a team of three people.
• Introduced new scheduling procedures - improved turnaround times of list order supplies from 5 to 3 days.
• Identified patterns of errors & executed changes to reduce the number of jobs that needed to be rerun by 10%.
Sales, Turnaround, Production, Patterns, Manager
1999 - 2000
job
Process Control Analyst
Collating feedback & monitoring performance against KPI's.
New project role created in line with a significant internal system involving identifying & mapping out key process improvements
in the delivery area of the business.
• Collating feedback & monitoring performance against KPI's.
• Documenting complaints & recommending remedial actions.
• Improved the scheduling process - Commercial divisions given online access / visible information re order progression
for the first time.
in the delivery area of the business.
• Collating feedback & monitoring performance against KPI's.
• Documenting complaints & recommending remedial actions.
• Improved the scheduling process - Commercial divisions given online access / visible information re order progression
for the first time.
Analyst, Monitoring, KPI, Online
1998 - 1999
job
IT Project Manager
unknown.
Working in a team to plan & scope the Y2K project in conjunction with Claritas European offices.
• Liaising with inbound & outbound documentation regarding compliance from clients & suppliers.
• Aiding the French Y2K Project Manager with translation of technical documentation.
• Liaising with inbound & outbound documentation regarding compliance from clients & suppliers.
• Aiding the French Y2K Project Manager with translation of technical documentation.
Project Manager, IT Project Manager, Compliance, It, Technical documentation, Manager
1995 - 1998
job
PA to Group Operations Director
unknown.
Working with a Board level Director providing a full range of administrative support.
• Co-ordinated induction programmes for senior European visitors coming to the UK.
• Close liaison with Claritas France - written & oral translation of French documents & communications.
• Co-ordinated induction programmes for senior European visitors coming to the UK.
• Close liaison with Claritas France - written & oral translation of French documents & communications.
Operations, Support, ON
My education
1989
-
1990
Grenoble University
French degree, Diplôme d'Etudes Européennes Integrées
French degree, Diplôme d'Etudes Européennes Integrées
1987
-
1991
Leeds University
Bachelors, French & Social Sciences
Bachelors, French & Social Sciences
Julia's reviews
Julia has not received any reviews on Worksome.
Contact Julia Brown
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Julia directly in Worksome.
37900+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark