$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
German speaking customer service and tech support professional
Natalie Nwadigo
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Strong call centre experience - Bilingual customer service and technical support
Markets
United Kingdom
Language
German
Fluently
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
freelance
Financial Services Team Manager
Big Four.
Leading a team of case handlers, call handlers, complaint handlers and administrative staff within a dynamic large-scale PBR operation in the financial services industry.
Team management, Pension, Quality control, Contracts, Change management, Operations, Call Center
2016 - 2018
freelance
Bilingual IT Service Desk Analyst – Oracle EBS Support
• Provide 1st and 2nd Line Support to multiple accounts of Retail Business Users of proprietary software, hardware and networks, in German and English
• Troubleshoot and investigate network issues and faults while adhering to SLA’s
• Document all issues and generate reports and training manuals detailing common problems, error trends and solution procedures
• Assisting users in Microsoft Office suites features, Service Pack upgrades and usage
• Implement, maintain and troubleshoot Oracle E-Business Suite R12
• Remotely connect to servers, desktops and Thin Clients with the use Citrix, Ericom, VNC and SCCM Remote Control
• Use of Ticket Management Systems and other applications, such as ServiceNow, Heat and Oracle E-Business Suite
• Handle incoming Oracle EBS support inquiries
• Answer questions about Oracle EBS features and resolve user problems after implementation and usage
• Troubleshoot and investigate network issues and faults while adhering to SLA’s
• Document all issues and generate reports and training manuals detailing common problems, error trends and solution procedures
• Assisting users in Microsoft Office suites features, Service Pack upgrades and usage
• Implement, maintain and troubleshoot Oracle E-Business Suite R12
• Remotely connect to servers, desktops and Thin Clients with the use Citrix, Ericom, VNC and SCCM Remote Control
• Use of Ticket Management Systems and other applications, such as ServiceNow, Heat and Oracle E-Business Suite
• Handle incoming Oracle EBS support inquiries
• Answer questions about Oracle EBS features and resolve user problems after implementation and usage
Oracle E-Business Suite, Oracle database, German, Communication in German, Call Center, Technical support, Citrix, Remote Desktop, Active Directory, ServiceNow, IT consultant, Incident Management, Microsoft Office 365 Azure, Office 365, Excel
Natalie's reviews
Natalie has not received any reviews on Worksome.
Contact Natalie Nwadigo
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Natalie directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark