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IT Service delivery management and Risk analysis for financial institutions
Jenny Carver
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I’ve spent the last 20 years working in IT Service Delivery within the Financial sector, the last 7 of which have been focused on Operational Risk Management.
I have good communication skills and work well at all levels of an organisation, from liaising with technical resources through to senior management. I enjoy the role of facilitator, whether that be running meetings and workshops or producing reports to help senior management to understand what’s happening ‘on the ground’.
My last contracting role was for one of largest global banks where I worked on their cyber security maturity improvement program, helping them to document and understand their risk portfolio as well as improving their Asset Management processes and reporting.
I adapt quickly to new environments and working practices, and enjoy learning new skills and expanding my knowledge base.
I have good communication skills and work well at all levels of an organisation, from liaising with technical resources through to senior management. I enjoy the role of facilitator, whether that be running meetings and workshops or producing reports to help senior management to understand what’s happening ‘on the ground’.
My last contracting role was for one of largest global banks where I worked on their cyber security maturity improvement program, helping them to document and understand their risk portfolio as well as improving their Asset Management processes and reporting.
I adapt quickly to new environments and working practices, and enjoy learning new skills and expanding my knowledge base.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2018 - 2018
job
Asset Discovery and Inventory Analyst
HSBC.
Worked on the ADI workstream within the CS-MIP (Cyber Security Maturity Improvement Program), helping to develop the IT Asset and Configuration Management Policy and Standards as well as the Risk and Control
framework.
Assisted in the development, organisation, running and reporting of the IT Asset & Configuration Management
Governance Board.
Worked with inventory owners and platform teams to ensure that inventory data was up to date and aligned across multiple systems,
Developed and documented processes for 1 - updating inventories as part of the onboarding of new services, 2- the reporting and reconciliation of existing data.
framework.
Assisted in the development, organisation, running and reporting of the IT Asset & Configuration Management
Governance Board.
Worked with inventory owners and platform teams to ensure that inventory data was up to date and aligned across multiple systems,
Developed and documented processes for 1 - updating inventories as part of the onboarding of new services, 2- the reporting and reconciliation of existing data.
Management, Onboarding, Security, It, Analyst, Development, Configuration Management, Organization, Framework, UP, Processes
2014 - 2017
job
Risk Analyst - Technology
Royal Bank of Scotland.
Worked within Operations Risk Management ensuring that the seven platform teams within Technology Services
operated in line with Regulatory, RBS Policy Framework, Operating Standards and Process Control
requirements. ORM had a portfolio of around 300 Risk Issues and contributed significantly to a 60% drop in the amount of risks being tracked across the bank.
Responsibilities included -
• Management and facilitation of departmental Risk Review meetings, providing advice and guidance on
compliance and policies and ensuring that risk portfolios were effectively managed.
• Leading and advising platform teams with regard to documenting Business Impact Analysis, articulation of risks, appropriate mitigation and the delivery of any action plans.
• Management of the documentation and workflow of Risk, Risk Issue and Risk Assessments using the Orbit
risk management system.
• Delivering reporting on 300+ items for Executive Risk Boards; this included ensuring that documentation
was precise and well articulated to allow the Executive to make well informed decisions on their major risk
portfolio.
• Assisting in the management of any Audit findings through to completion (both internal and external audits),
this included ensuring that the bank remained SoX compliant.
• Coordinating and facilitating Industry Certifications (such as Chaps, BAC's, Faster Payments, ) In particular,
I supported Subject Mater Expects (SME's) for our critical ITIL processes to ensure that their answers were
robust to withstand challenge/review from internal and external auditors, this was necessary to ensure that
the Bank could continue to operate in these important schemes.
• Leading cross team mediation where there was departmental conflict with regard to Risk resolution, resulting
in driving out solutions which benefit multiple stakeholders.
operated in line with Regulatory, RBS Policy Framework, Operating Standards and Process Control
requirements. ORM had a portfolio of around 300 Risk Issues and contributed significantly to a 60% drop in the amount of risks being tracked across the bank.
Responsibilities included -
• Management and facilitation of departmental Risk Review meetings, providing advice and guidance on
compliance and policies and ensuring that risk portfolios were effectively managed.
• Leading and advising platform teams with regard to documenting Business Impact Analysis, articulation of risks, appropriate mitigation and the delivery of any action plans.
• Management of the documentation and workflow of Risk, Risk Issue and Risk Assessments using the Orbit
risk management system.
• Delivering reporting on 300+ items for Executive Risk Boards; this included ensuring that documentation
was precise and well articulated to allow the Executive to make well informed decisions on their major risk
portfolio.
• Assisting in the management of any Audit findings through to completion (both internal and external audits),
this included ensuring that the bank remained SoX compliant.
• Coordinating and facilitating Industry Certifications (such as Chaps, BAC's, Faster Payments, ) In particular,
I supported Subject Mater Expects (SME's) for our critical ITIL processes to ensure that their answers were
robust to withstand challenge/review from internal and external auditors, this was necessary to ensure that
the Bank could continue to operate in these important schemes.
• Leading cross team mediation where there was departmental conflict with regard to Risk resolution, resulting
in driving out solutions which benefit multiple stakeholders.
Operations, ITIL, Audit, Risk Management, Management, Technology, Compliance, Workflow, Analyst, Regulatory, Audit, Framework, Processes
2009 - 2014
job
Service Delivery Stability Analyst
unknown.
Undertook policy reviews - helped to develop, create and shape Service Delivery policies to drive service
stability.
• Reviewed and analyzed low criticality technology incidents for trends/ themes, there by helping to reduce
the number of repeat incidents by 20% over the year.
• Rapid Incident Problem Resolution - assisted in 'root cause clinics' where root cause investigations required
a new perspective.
• Coordinated Audit Risk and Compliance activities across Service Delivery
stability.
• Reviewed and analyzed low criticality technology incidents for trends/ themes, there by helping to reduce
the number of repeat incidents by 20% over the year.
• Rapid Incident Problem Resolution - assisted in 'root cause clinics' where root cause investigations required
a new perspective.
• Coordinated Audit Risk and Compliance activities across Service Delivery
Audit, Service, Technology, Compliance, Analyst, Audit, Service Delivery
2006 - 2007
job
Operational Planning Analyst
Transition Board co.
ordination - Tracked the transition of various technology shops into the RBS Group -
Technology Services. This included Churchill Insurance, ECF (European Consumer Finance) and RBS
International.
• Enhanced the Transition Process Model - facilitated workshops with service take-on teams to review and update the existing Transition Process.
• Reviewed of all relevant monthly finance packs (actuals against budgets) and produced Monthly briefing
packs for the Management team.
• Coordinated the department SIP (Service Improvement Plan) - ensuring that all Group Technology
budgeted projects were tracked appropriately.
Technology Services. This included Churchill Insurance, ECF (European Consumer Finance) and RBS
International.
• Enhanced the Transition Process Model - facilitated workshops with service take-on teams to review and update the existing Transition Process.
• Reviewed of all relevant monthly finance packs (actuals against budgets) and produced Monthly briefing
packs for the Management team.
• Coordinated the department SIP (Service Improvement Plan) - ensuring that all Group Technology
budgeted projects were tracked appropriately.
Management, Finance, Service, Technology, Workshops, Analyst, Insurance, International, SIP
2003 - 2006
job
Problem Management Analyst
unknown.
2
Availability Management - SLA and OLA Management 2001 - 2003
Distributed Operations Business Support 2000 - 2001
Availability Management - SLA and OLA Management 2001 - 2003
Distributed Operations Business Support 2000 - 2001
Operations, Management, Support, Analyst
My education
1996
-
2000
University of Hertfordshire
Honors Degree in Business Decision Science, Business Studies
Honors Degree in Business Decision Science, Business Studies
1994
-
1996
n/a
Secondary, Biology, History, Maths
Secondary, Biology, History, Maths
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