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Senior
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jobs
Strong customer service focus with excellent attention to detail. Experience in communication via telephone/ e-mail/ social media/ feedback platforms
Hannah Jones
,
Holyhead, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an energetic, ambitious and reliable person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a confident Manager, I am excellent in working with others to achieve objectives on time and with excellence. I am self-motivated and adaptable. I have a keen eye for detail. I am passionate about my work and I am always looking for new and innovative ideas to bring to a situation. My passion motivates me to think creatively and produce results. I give my all to any task and I am always looking ahead to the next task in hand. Successfully completing one project and moving on to the next is very exciting for me.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
job
Contact Centre Team Manager
The Book People Ltd.
Duties include but are not limited to:
• Responsible for the Contact Centre employees; ensuring they carry out their roles effectively.
• Always displaying the utmost discretion when dealing with any sensitive or personal issues.
• Ensure employees are appropriately allocated to tasks by working closely with the Head of Customer Service and the Planning and reporting Specialist.
• Ensuring the workload is covered effectively.
• Ensure that service standards are always met, and processes are dealt with correctly.
• Offer assistance and guidance to temporary employees with escalated customer queries.
• Train employees in all areas required to an agreed standard.
• Identify any coaching and development needs and highlight or address these.
• Keep all employee records updated i.e. timekeeping, absence, holidays, sickness and reviews. Conduct return-to-work interviews and complete the necessary forms.
• Deal with any disciplinary matters as and when required including performance management.
• Review individual and team performance reports daily and address as required.
• Implement any new procedures deemed necessary by management.
• Ensure customer and employee confidentiality in relation to the Data Protection Act.
• Adhere to the relevant Health & Safety regulations including site security.
• Assist in the recruitment of new members of employees.
• Keep Contact Centre temporary training material up to date including Induction.
• Attend internal and external training courses to continually develop knowledge.
• To carry out any other ad hoc tasks as instructed by my Manager.
• Ensure customer feedbacks are replied to and dealt with efficiently on various feedback platforms.
• Taking minutes of meetings and chairing meetings.
• Cover tasks in the absence of the Head of Customer Service.
• Responsible for the Contact Centre employees; ensuring they carry out their roles effectively.
• Always displaying the utmost discretion when dealing with any sensitive or personal issues.
• Ensure employees are appropriately allocated to tasks by working closely with the Head of Customer Service and the Planning and reporting Specialist.
• Ensuring the workload is covered effectively.
• Ensure that service standards are always met, and processes are dealt with correctly.
• Offer assistance and guidance to temporary employees with escalated customer queries.
• Train employees in all areas required to an agreed standard.
• Identify any coaching and development needs and highlight or address these.
• Keep all employee records updated i.e. timekeeping, absence, holidays, sickness and reviews. Conduct return-to-work interviews and complete the necessary forms.
• Deal with any disciplinary matters as and when required including performance management.
• Review individual and team performance reports daily and address as required.
• Implement any new procedures deemed necessary by management.
• Ensure customer and employee confidentiality in relation to the Data Protection Act.
• Adhere to the relevant Health & Safety regulations including site security.
• Assist in the recruitment of new members of employees.
• Keep Contact Centre temporary training material up to date including Induction.
• Attend internal and external training courses to continually develop knowledge.
• To carry out any other ad hoc tasks as instructed by my Manager.
• Ensure customer feedbacks are replied to and dealt with efficiently on various feedback platforms.
• Taking minutes of meetings and chairing meetings.
• Cover tasks in the absence of the Head of Customer Service.
Coaching, Training, Performance Management, Customer service, Management, Service, Recruitment, Security, Data protection, Safety, Development, Health, UP, Processes, Manager
2011 - 2011
job
Sales Assistant
Pentraeth Automotive.
Duties:
• Greet customers and identify the type of vehicle that meets their needs
• Explain features in Sales Executive's absence
• Providing refreshments to customers when required
• Ensure vehicle were presented correctly when due to be collected by new owners
• Fuelling vehicles
• Data entry on to company website
• Email contacts with manufacturers
• Ordering of new vehicles
• Assisting the Sales Executive with paperwork i.e. registration documents.
• Greet customers and identify the type of vehicle that meets their needs
• Explain features in Sales Executive's absence
• Providing refreshments to customers when required
• Ensure vehicle were presented correctly when due to be collected by new owners
• Fuelling vehicles
• Data entry on to company website
• Email contacts with manufacturers
• Ordering of new vehicles
• Assisting the Sales Executive with paperwork i.e. registration documents.
Sales, Website
2009 - 2009
job
Farm Hand
unknown.
Assisting family members on small holding on Anglesey
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
It, Health
2008 - 2008
job
Administrator
SNAP Cymru.
Duties:
• Audio and copy typing
• Writing letters
• Dealing with telephone and email enquiries using an email system (Microsoft Outlook)
• Photocopy and printing of various documents
• Organise and store paperwork
• Create and maintain filing
• Keep diaries and arrange appointments
• Schedule and attend meetings
• Taking minutes in meetings
• Book meeting rooms and conference facilities
• Audio and copy typing
• Writing letters
• Dealing with telephone and email enquiries using an email system (Microsoft Outlook)
• Photocopy and printing of various documents
• Organise and store paperwork
• Create and maintain filing
• Keep diaries and arrange appointments
• Schedule and attend meetings
• Taking minutes in meetings
• Book meeting rooms and conference facilities
Writing, Audio, Administrator
2008 - 2008
job
Farm Hand
unknown.
Assisting family members on small holding on Anglesey
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
It, Health
2008 - 2008
job
Farm Hand
unknown.
Assisting family members on small holding on Anglesey
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
It, Health
2007 - 2007
job
Admin Assistant
Bodrwnsiwn Veterinary Surgery.
Duties:
• Accurately input data into customer accounts.
• General admin support
• Communicating effectively
• Preparing reports
• Managing business paperwork
• Ordering and reviewing new stock
• Input orders on to customers' accounts
• Accurately input data into customer accounts.
• General admin support
• Communicating effectively
• Preparing reports
• Managing business paperwork
• Ordering and reviewing new stock
• Input orders on to customers' accounts
Support
2007 - 2007
job
Farm Hand
unknown.
Assisting family members on small holding on Anglesey
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
Duties:
• Feeding and watering livestock
• Cleaning out pens and facilities
• Providing fresh hay and straw
• Maintenance of farm structures and it's vehicles
• Move animals around the farm
• Examining animals to ensure they are in good health
It, Health
My education
2001
-
2006
n/a
Secondary, English
Secondary, English
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