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jobs
Alouette Marsh
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
Logistics Officer
unknown.
Operating in a small team, responsible for correct and timely scheduling of movement of both staff and goods globally, liaising with travel companies, clients and freight forwarders as well as internal management.
• Produce reports utilising Microsoft packages
• Use of CRM systems
• Compile quotes for works
• Ensure all required documentation completed within deadlines
• Book transportation of goods
• Track all road, air and ocean freight shipments
• Liaise with freight forwarders end to end
• Resolve any issues - transport, incorrect product deliveries, pricing etc.
• Liaise with carriers to identify best value quotes & service for courier collections
• Excellent organisation and planning skills with a keen eye for detail and accuracy
• Ability to work under pressure and towards set deadlines
• Process of supply only orders
• Schedule movement of both staff and goods globally
• Liaise with travel companies and clients within the cruise industry
• Arrange all aspects of UK and foreign transfers
• Arrange global visas as required
• Arrange packing of materials
• Check and process expenses
• Liaise with finance teams to ensure timely completion and delivery of invoices
• Produce reports utilising Microsoft packages
• Use of CRM systems
• Compile quotes for works
• Ensure all required documentation completed within deadlines
• Book transportation of goods
• Track all road, air and ocean freight shipments
• Liaise with freight forwarders end to end
• Resolve any issues - transport, incorrect product deliveries, pricing etc.
• Liaise with carriers to identify best value quotes & service for courier collections
• Excellent organisation and planning skills with a keen eye for detail and accuracy
• Ability to work under pressure and towards set deadlines
• Process of supply only orders
• Schedule movement of both staff and goods globally
• Liaise with travel companies and clients within the cruise industry
• Arrange all aspects of UK and foreign transfers
• Arrange global visas as required
• Arrange packing of materials
• Check and process expenses
• Liaise with finance teams to ensure timely completion and delivery of invoices
CRM, Management, Finance, Service, Detail, Organization
2018 - ?
job
Personal Assistant, Penny Writing
Personal Assistance.
Working with Penny Writing, strong media and communication professional with a passion for the creative industries, to assist with day to day running, copy writing, and personal assistance.
• Personal Assistance
• Research duties as required
• Proof reading copy
• Creating content for blogs, leaflets, and articles
• Utilising extensive communication skills
• Social media marketing
• Putting together marketing plans
• Personal Assistance
• Research duties as required
• Proof reading copy
• Creating content for blogs, leaflets, and articles
• Utilising extensive communication skills
• Social media marketing
• Putting together marketing plans
Social Media, Marketing, Social Media Marketing, Writing, Research, Personal assistant, Content, Blogs, Social
2014 - 2016
job
Team Leader, Lookers
unknown.
Responsible for managing all staff within the Contact Centre Aftersales Team, the ongoing development of employees and department targets, whilst managing a work-load of projects and reporting.
• Ensure all new staff fully understand and adhere to company policies, whilst performing their jobs to the highest standard.
• Support training and development within the team to ensure all advisors have the necessary knowledge to effectively participate to their role, then ongoing through career development.
• Contribute to staff appraisals, probation meetings, coaching and regular 1-1's.
• Responsible for developing strategies to ensure the team performance and quality exceed the delivered targets.
• Collate reports to monitor and update the company on the team's progress.
• Keep the management team informed of accomplishments and areas of development in order to participate in accomplishing resolutions to the identified areas.
• Oversee the roll out of marketing campaigns.
• Contribute to HR matters, including Return to work meetings, probationary reviews and disciplinary meetings.
• Oversee projects and supervise day to day operations of the team.
• Responsible for motivating and inspiring team members, whilst recognising and celebrating both individual and team achievements.
• Proficient in motor trade systems, including RTC (used for managing bookings), Manheim Aftersales Solutions (used for warranty vehicle information) and Kerridge (a data system used within the motor trade).
• Participation in recruitment processes, internally and externally.
• Ensure all new staff fully understand and adhere to company policies, whilst performing their jobs to the highest standard.
• Support training and development within the team to ensure all advisors have the necessary knowledge to effectively participate to their role, then ongoing through career development.
• Contribute to staff appraisals, probation meetings, coaching and regular 1-1's.
• Responsible for developing strategies to ensure the team performance and quality exceed the delivered targets.
• Collate reports to monitor and update the company on the team's progress.
• Keep the management team informed of accomplishments and areas of development in order to participate in accomplishing resolutions to the identified areas.
• Oversee the roll out of marketing campaigns.
• Contribute to HR matters, including Return to work meetings, probationary reviews and disciplinary meetings.
• Oversee projects and supervise day to day operations of the team.
• Responsible for motivating and inspiring team members, whilst recognising and celebrating both individual and team achievements.
• Proficient in motor trade systems, including RTC (used for managing bookings), Manheim Aftersales Solutions (used for warranty vehicle information) and Kerridge (a data system used within the motor trade).
• Participation in recruitment processes, internally and externally.
Marketing, Coaching, Operations, Training, Management, Recruitment, Support, Development, Performing, Processes, RTC
2013 - 2014
job
Call Handler & Administrator
Patient Transport Bureau.
Key responsibilities included liaising with medical professionals regarding the quality of patient care and data management.
• Responsible for customer service within the unit, ensuring all patients were treated with the highest quality of care
• Ensured patient records were kept up-to-date and accurate, allowing medical professionals to make the best possible decisions regarding the clients.
• Empathetically dealt with customers whilst performing patient screening and assessing medial needs
• Responsible for customer service within the unit, ensuring all patients were treated with the highest quality of care
• Ensured patient records were kept up-to-date and accurate, allowing medical professionals to make the best possible decisions regarding the clients.
• Empathetically dealt with customers whilst performing patient screening and assessing medial needs
Data management, Customer service, Management, Service, Administrator, Performing, UP
My education
2011
-
2012
Mid Kent College
N/a, N/a
N/a, N/a
2001
-
?
Rochester Grammar School
GCSEs, Art
GCSEs, Art
?
-
2015
Open University
N/a, Business Management
N/a, Business Management
?
-
2015
Coaching Academy
N/a, N/a
N/a, N/a
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