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jobs
IT Engineer
Ali Aytekin
,
Livingston, United Kingdom
Experience
Other titles
Skills
I'm offering
• Experience of working with project groups, customer support and work management. • Natural determination to problem solving and proactive approach. • Aiming to further my networking, programming, data analysis skills and business experience through undertaking variety of IT duties and roles.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2019
job
Coop / M&S /Shell
BP.
Field service engineer - Working on site to fix EPOS system related faults, Back office HW/SW faults, Network faults. Communicating with all levels of customers, Logistics, Calls coordination department, stores remote helpdesk departments.
• Rapid Resourcing - NCR/ Tesco / Morrisons / WHS
IT Project Engineer EPOS - Tesco Self-Checkouts software/hardware installations, providing training, server installations for Self-checkouts. Writing project reports. Communicating with NCR departments.
• Concept Resourcing - Wincor Nixdorf / Bank of Ireland (post offices)
IT Project Engineer - Visiting Post Offices and upgrading different ATM models hardware and software.
• Hays - Computacenter / Lloyds Banking Group
IT Project Engineer - Visiting Lloyds Bank Group branches, setting up Comm cabinet (switches, router, cabling), installing new network equipment, monitor, Laptop, Desktop, EPOS equipment.
• Concept Resourcing - NCR / Santander Bank
IT Project Engineer - Visiting Santander Bank branches in Scotland. Upgrading OS on ATMs to Windows 7.
• Concept Resourcing - J Brand/ Wincor Nixdorf/ Lloyds BG/ Post Office/ Convenience Stores/ Barclays Bank
IT Project Engineer - Visiting company branches to upgrade/maintenance Wincor Nixdorf ATMs hardware.
• Concept Resourcing - Wincor Nixdorf/ Co-op Food, B&Q, New Look
IT Project Engineer - Visiting Co-op, New Look, IT B&Q stores and troubleshooting tills software, hardware or upgrading system performance by Software configuration. Cabling, communicating with all levels of Stores staff, Server 2003 admin, Cisco switch and router admin and installation, Wifi admin and installation, ELF HHT installation, fix, configuration. Ingenico IPP350 installation and fix, Win 7 admin, Beetle base units rebuild and hardware installation, MFP printer installation and troubleshooting, stock admin, liaison with multiple teams and departments while following SLA i.e. Logistics, Dispatch, Helpdesk, Report writing, daily auditing IT equipment.
• Concept Resourcing - Wincor Nixdorf/Tesco
IT Project Engineer - Visiting Tesco stores and Checkout Tills software and hardware or upgrade. Software configuration and upgrade. Cabling, following SLA, communicating with all levels of Tesco staff, IT equipment auditing.
• LANTEC-EU/Wincor Nixdorf/ Lloyds Banking Group
IT Project Engineer - IDM software upgrade by visiting Lloyds banking Group branches across the Scotland, staff training, fixing hardware, software configuration, IDM maintenance, report writing.
• Rapid Resourcing - NCR/ Tesco / Morrisons / WHS
IT Project Engineer EPOS - Tesco Self-Checkouts software/hardware installations, providing training, server installations for Self-checkouts. Writing project reports. Communicating with NCR departments.
• Concept Resourcing - Wincor Nixdorf / Bank of Ireland (post offices)
IT Project Engineer - Visiting Post Offices and upgrading different ATM models hardware and software.
• Hays - Computacenter / Lloyds Banking Group
IT Project Engineer - Visiting Lloyds Bank Group branches, setting up Comm cabinet (switches, router, cabling), installing new network equipment, monitor, Laptop, Desktop, EPOS equipment.
• Concept Resourcing - NCR / Santander Bank
IT Project Engineer - Visiting Santander Bank branches in Scotland. Upgrading OS on ATMs to Windows 7.
• Concept Resourcing - J Brand/ Wincor Nixdorf/ Lloyds BG/ Post Office/ Convenience Stores/ Barclays Bank
IT Project Engineer - Visiting company branches to upgrade/maintenance Wincor Nixdorf ATMs hardware.
• Concept Resourcing - Wincor Nixdorf/ Co-op Food, B&Q, New Look
IT Project Engineer - Visiting Co-op, New Look, IT B&Q stores and troubleshooting tills software, hardware or upgrading system performance by Software configuration. Cabling, communicating with all levels of Stores staff, Server 2003 admin, Cisco switch and router admin and installation, Wifi admin and installation, ELF HHT installation, fix, configuration. Ingenico IPP350 installation and fix, Win 7 admin, Beetle base units rebuild and hardware installation, MFP printer installation and troubleshooting, stock admin, liaison with multiple teams and departments while following SLA i.e. Logistics, Dispatch, Helpdesk, Report writing, daily auditing IT equipment.
• Concept Resourcing - Wincor Nixdorf/Tesco
IT Project Engineer - Visiting Tesco stores and Checkout Tills software and hardware or upgrade. Software configuration and upgrade. Cabling, following SLA, communicating with all levels of Tesco staff, IT equipment auditing.
• LANTEC-EU/Wincor Nixdorf/ Lloyds Banking Group
IT Project Engineer - IDM software upgrade by visiting Lloyds banking Group branches across the Scotland, staff training, fixing hardware, software configuration, IDM maintenance, report writing.
Router, Convenience, UP, Server, WiFi, Office, Software, Hardware, Hardware installation, Writing, It, Banking, Network, Service, Windows, Cisco, Training
2012 - 2015
job
IT Project Engineer
TGI Fridays/Vista.
Upgrading MS Server to 2008 R2, upgrading and installing MICROS workstation units 5, 5a, 6 at TGI Fridays stores, IP Addressing, SQL server configuration, POS configuration, installing printer, cabling, testing, installing MICROS tablet workstation, testing Ingenico chip & pin device after installation and writing a report to project manager.
• Echo/HP/DWP
Rollover Engineer - Upgrading system software and hardware, thin and thick client installation through VDI, writing report to project manager, testing installed applications.
• Fujitsu/Morrison's
Network Engineer -Upgrading EPOS system at Morrison's superstores by changing the base units, installing printers, upgrading the RAM for the old units, re-configuring, scanning system and testing, uploading new image to the Chip and Pin devices.
• Fujitsu/ Boots
Network Engineer- Upgrading EPOS system at Boots stores by changing the base units, installing printers, re-configuring scanning system and testing, uploading new image to the Chip and Pin devices.
• Echo/HP/DWP
Rollover Engineer - Upgrading system software and hardware, thin and thick client installation through VDI, writing report to project manager, testing installed applications.
• Fujitsu/Morrison's
Network Engineer -Upgrading EPOS system at Morrison's superstores by changing the base units, installing printers, upgrading the RAM for the old units, re-configuring, scanning system and testing, uploading new image to the Chip and Pin devices.
• Fujitsu/ Boots
Network Engineer- Upgrading EPOS system at Boots stores by changing the base units, installing printers, re-configuring scanning system and testing, uploading new image to the Chip and Pin devices.
Sql, Project Manager, Writing, SQL Server, Network, It, Pos, Testing, Hardware, Software, Server, VDI, Manager
2012 - 2012
freelance
IT Consultant
Network IT Solutions.
- Voluntary work for http://www.networkitsolutions.co.uk. Solving hardware and software problems and helping engineers onsite.
• Managing network on VMware vSphere ESXi, RDP configuration and virtualisation. Setting up Log Mein on client's computers to access and troubleshoot on virtual environment, adding users to domain, printer setup, setting up Active Directory, virus removal.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer services to customers within a live data centre.
• Liaison with onsite support engineers and within other sites.
• Manage all incoming calls, e-mails and faxes to the technical support function.
• Manage, categorise and prioritise all 1st level tickets http://osticket.com/ these include problems, queries and requests regarding our services as well as internal support functions.
• Provide customer support for the following; desktop & laptop installation (software and hardware), printers, VOIP, Active Directory, Outlook, Windows Server 2003/2008 R2, SQL Server 2005/2008, DHCP/DNS/TCP/IP, CCNA/CCNP, DFS.
• Follow escalation processes; tickets to support management and other respective engineer as required.
• Liaise with third party suppliers to report and escalate customer problems.
• Assist with provisioning and project work when required (including but not exclusive to) product evaluations, development of internal and customer training material, development of new services and improvement of support processes.
• Escalate tickets to 2nd level against agreed timescales and continue to monitor these tickets to resolution.
• Managing network on VMware vSphere ESXi, RDP configuration and virtualisation. Setting up Log Mein on client's computers to access and troubleshoot on virtual environment, adding users to domain, printer setup, setting up Active Directory, virus removal.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer services to customers within a live data centre.
• Liaison with onsite support engineers and within other sites.
• Manage all incoming calls, e-mails and faxes to the technical support function.
• Manage, categorise and prioritise all 1st level tickets http://osticket.com/ these include problems, queries and requests regarding our services as well as internal support functions.
• Provide customer support for the following; desktop & laptop installation (software and hardware), printers, VOIP, Active Directory, Outlook, Windows Server 2003/2008 R2, SQL Server 2005/2008, DHCP/DNS/TCP/IP, CCNA/CCNP, DFS.
• Follow escalation processes; tickets to support management and other respective engineer as required.
• Liaise with third party suppliers to report and escalate customer problems.
• Assist with provisioning and project work when required (including but not exclusive to) product evaluations, development of internal and customer training material, development of new services and improvement of support processes.
• Escalate tickets to 2nd level against agreed timescales and continue to monitor these tickets to resolution.
IT Consultant, SQL Server 2005, UP, Processes, Http, Server, Software, Development, Hardware, Support, It, Voip, Sql, Network, TCP/IP, Windows, CCNA, Windows server, Management, DNS, VMware, Training, Active Directory, SQL Server
2003 - 2008
temp
Group IT Coordinator
LogMeIn, RDP, Phone and Email.
Active Directory configuration, Server Admin (2003,2008 R2, 2012 R2).Software installation and configuration (Windows 7, 8, 10, Tensor, EV Comark, CCTV, Sharp MFPs, Ice Spy, MS Office all versions, Avaya IP Office Mgmt. suite). Installing PC hardware, maintenance, changing configuration (Desktop & Laptop parts, AVAYA phones 1408 & 1608 cabling and programming, phone line setup, patch panel, network & cable testing, switch, router, hub, wall RJ45 sockets, MFP and USB printers, WAN, LAN, DHCP, TCP/IP, DNS, Bitdefender Enterprise, VPN(SonicWALL).Staff IT Training. Communicating with all levels of company staff.
Testing, Enterprise, WAN, PC, Server, Office, Software, Coordinator, Hardware, MS office, Router, It, Network, TCP/IP, Windows, DNS, Training, Active Directory
2003 - 2008
job
IT Project Engineer
NHS/BT.
Desktop Support Role - Providing 1st line support to users during the server upgrade and renewing network infrastructure at NHS 24.
• GALA Bingo/ BT
IT Project Engineer - Upgrading server from 2003 to 2008.
• Carphone Warehouse
Network Engineer - shops Paperless onsite system installation including upgrading network printers, scanners, till monitors, Digital Pads, Cisco switches, and the software on EPOS.
• WRVS/BT
IT Engineer - Office network installation including Wyse terminals, VOIP, PoE, MS Server 2008, switches, routers, cabling, IIS web server, EPOS terminals installation and admin, Windows XP and 7 configurations, PC Hardware, software installation, SQL server configuring and admin, training the users about how to use the applications.
• Fujitsu/Tesco Bank
IT Specialist - server migration deployment by helping office staff to understand and logon to checkpoint.
MS Exchange server client side troubleshooting
Citrix virtual desktop, Cisco VPN connection and configuration.
Configuring Dell, HP laptops from BIOS.
Following Tesco/Fujitsu project manager's SLA.
Blackberry mobile phones- server connection configuration.
Advising Tesco Bank staff about Group Policy/NTFS permissions.
Assisting Desktop users to find missing files, folders within the DFS.
• Wincanton Logistics/ BT
IT engineer - Command line configuration of Cisco routers & switches by connecting console cable.
Command line configuration of Linux server (creating directory and files, creating users and groups, permissions to users).
Connect servers by (putty, hypervisor, Remote Desktop Connection, Log Mein).
• ECS/ Poundland stores
IT Project engineer - EPOS upgrade, customer facing, visiting Poundland stores, system configuration EPOS shell/explorer, image upload/ backup, network configuration, IP addressing, chip & pin device replacement, software installation on Verifone VX 820, recording, scanning and uploading data to the system by mobile phone application, training store staff about new system (i.e. Shell epos UI), writing an end of the day report to project manager.
• Volt/Virgin Media
Rollover Engineer - SCCM Windows 7 deployment, second line support, application support, testing network and installing Distribution Points to the sites, installing network printers, mapping network drives, new pc installation, solving customer enquiries related to deployment, managing user's active directory related enquiries, deploying applications through SCCM remote deployment tool.
• West Lothian Council / Hudson IT
IT Specialist - SCCM Windows 7 deployment , second line support, application support, visiting West Lothian corporate sites and primary schools, testing network and installing Distribution Points to the sites, installing network printers, mapping network drives, new pc installation, solving customer enquiries related to deployment , managing users active directory related enquiries, deploying applications through SCCM remote deployment tool, installing bit locker on users computers, Cisco switch PXE boot deployment, writing daily reports to the project manager, communicating with all levels of West Lothian Council departments.
• GALA Bingo/ BT
IT Project Engineer - Upgrading server from 2003 to 2008.
• Carphone Warehouse
Network Engineer - shops Paperless onsite system installation including upgrading network printers, scanners, till monitors, Digital Pads, Cisco switches, and the software on EPOS.
• WRVS/BT
IT Engineer - Office network installation including Wyse terminals, VOIP, PoE, MS Server 2008, switches, routers, cabling, IIS web server, EPOS terminals installation and admin, Windows XP and 7 configurations, PC Hardware, software installation, SQL server configuring and admin, training the users about how to use the applications.
• Fujitsu/Tesco Bank
IT Specialist - server migration deployment by helping office staff to understand and logon to checkpoint.
MS Exchange server client side troubleshooting
Citrix virtual desktop, Cisco VPN connection and configuration.
Configuring Dell, HP laptops from BIOS.
Following Tesco/Fujitsu project manager's SLA.
Blackberry mobile phones- server connection configuration.
Advising Tesco Bank staff about Group Policy/NTFS permissions.
Assisting Desktop users to find missing files, folders within the DFS.
• Wincanton Logistics/ BT
IT engineer - Command line configuration of Cisco routers & switches by connecting console cable.
Command line configuration of Linux server (creating directory and files, creating users and groups, permissions to users).
Connect servers by (putty, hypervisor, Remote Desktop Connection, Log Mein).
• ECS/ Poundland stores
IT Project engineer - EPOS upgrade, customer facing, visiting Poundland stores, system configuration EPOS shell/explorer, image upload/ backup, network configuration, IP addressing, chip & pin device replacement, software installation on Verifone VX 820, recording, scanning and uploading data to the system by mobile phone application, training store staff about new system (i.e. Shell epos UI), writing an end of the day report to project manager.
• Volt/Virgin Media
Rollover Engineer - SCCM Windows 7 deployment, second line support, application support, testing network and installing Distribution Points to the sites, installing network printers, mapping network drives, new pc installation, solving customer enquiries related to deployment, managing user's active directory related enquiries, deploying applications through SCCM remote deployment tool.
• West Lothian Council / Hudson IT
IT Specialist - SCCM Windows 7 deployment , second line support, application support, visiting West Lothian corporate sites and primary schools, testing network and installing Distribution Points to the sites, installing network printers, mapping network drives, new pc installation, solving customer enquiries related to deployment , managing users active directory related enquiries, deploying applications through SCCM remote deployment tool, installing bit locker on users computers, Cisco switch PXE boot deployment, writing daily reports to the project manager, communicating with all levels of West Lothian Council departments.
Voip, Manager, XP, PC, Server, Web, Office, Software, Backup, Hardware, Testing, Remote Desktop, Infrastructure, Support, IIS, It, Sql, Network, Citrix, Windows, Linux server, Deployment, UI, Cisco, Exchange, Training, Active Directory, SQL Server, Writing, Project Manager, Linux
2000 - 2004
job
Customer Service Officer
Bank of Scotland.
• Deal directly with customers either by telephone, online or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, applications and requests
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, applications and requests
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
Customer service, Service, Online
My education
2009
-
?
Edinburgh Napier University
BSc, Eng & Software Dev
BSc, Eng & Software Dev
2004
-
2006
Herriot Watt University
N/a, Business Management
N/a, Business Management
2000
-
2002
Banking Academy
Unspecified, Financial Services
Unspecified, Financial Services
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