$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Experienced Business Manager in the Property, Accommodation sector
Paolo Sanna
,
Hove, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a dynamic and adaptable business manager with extended experience in residential lettings, property management, and luxury accommodation management.
In my latest role as Lettings Agency Manager for the University of Sussex Students' Union, I had the opportunity to grow an ethical business, increasing the revenue by 40%, helped landlords maximize their rental potential and at the same time improve living standards for the tenants.
In 3 years, I was able to shape the department and to consistently grow the revenue, at the point to open a second office in the high street while still achieving an NPS score of 70% from the tenants. This was the result of a strong training program for the team, development of standard operating procedures, client relationship management and utilizing information technology and operating systems to streamline processes and increase productivity. Due to budget constraints caused by the dual nature of the business, to attract new clients I had to find creative solutions for marketing, promotion, and exposure to keep the Lettings Agency competitive in a very ruthless, crowded market.
With more than 5 years of management experience in very different sectors, I have efficiently handled multiple responsibilities at once and I established positive and profitable relationships with colleagues and stakeholders at all levels. My background has also equipped me with the skills and experience necessary to deal with conflicts and successfully negotiate deals with new clients. As well as being a top salesman, I am adept at working on target and improving customer service following and exceeding targets.
I am passionate about leadership and business development in a fast-paced world where new technologies and a more engaged workforce present new exciting opportunities as well as challenges for managers. I believe I possess the skills and vital experience necessary that would enable me to make a significant contribution to your company.
In my latest role as Lettings Agency Manager for the University of Sussex Students' Union, I had the opportunity to grow an ethical business, increasing the revenue by 40%, helped landlords maximize their rental potential and at the same time improve living standards for the tenants.
In 3 years, I was able to shape the department and to consistently grow the revenue, at the point to open a second office in the high street while still achieving an NPS score of 70% from the tenants. This was the result of a strong training program for the team, development of standard operating procedures, client relationship management and utilizing information technology and operating systems to streamline processes and increase productivity. Due to budget constraints caused by the dual nature of the business, to attract new clients I had to find creative solutions for marketing, promotion, and exposure to keep the Lettings Agency competitive in a very ruthless, crowded market.
With more than 5 years of management experience in very different sectors, I have efficiently handled multiple responsibilities at once and I established positive and profitable relationships with colleagues and stakeholders at all levels. My background has also equipped me with the skills and experience necessary to deal with conflicts and successfully negotiate deals with new clients. As well as being a top salesman, I am adept at working on target and improving customer service following and exceeding targets.
I am passionate about leadership and business development in a fast-paced world where new technologies and a more engaged workforce present new exciting opportunities as well as challenges for managers. I believe I possess the skills and vital experience necessary that would enable me to make a significant contribution to your company.
Markets
United Kingdom
Language
English
Fluently
French
Good
Italian
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2017 - 2019
job
Lettings Agency Manager
Sussex University Students' Union.
- Directed the operation of the two offices to ensure the service was delivered consistently by implementing digital procedures to efficiently manage the team.
- Produced and developed systems and standard operating procedures to efficiently run the operation of the agency, including all agency and property administration, property advertising, agency promotion, the term of business, budgeting and financial control.
- Reliably implemented, monitored and reported on progress towards organizational, department and team plans to meet and exceed target set
- Increased the portfolio via local marketing initiatives and networking
-Optimized team efficiency by designing training programs and record systems that had impacted positively reducing employee turnover rate.
- Managed a large portfolio of tenancies, tailoring and implementing marketing strategies to achieve the best possible returns with minimum voids.
- Significantly increased the agency productivity by introducing technological solutions to the operational challenges and transitioned the lettings process from paper to digital.
- Took charge of the budget planning processes, monitoring and reporting on expenditure.
- Business development: set the business and operation ready for growth.
- Successfully built relationships with other housing organizations and led the partnership with the University of Sussex Accommodation Office and supported the Rent Smart partnership.
- Accomplished HR objectives: recruiting, interviewing, training, assigning, coaching, disciplinaries.
- Responsible for maintaining the agency’s accreditation scheme; SafeAgent, Property Ombudsman Scheme and myDeposit and ensured that the agency complies with all new legislation in the rented sector.
- Produced and developed systems and standard operating procedures to efficiently run the operation of the agency, including all agency and property administration, property advertising, agency promotion, the term of business, budgeting and financial control.
- Reliably implemented, monitored and reported on progress towards organizational, department and team plans to meet and exceed target set
- Increased the portfolio via local marketing initiatives and networking
-Optimized team efficiency by designing training programs and record systems that had impacted positively reducing employee turnover rate.
- Managed a large portfolio of tenancies, tailoring and implementing marketing strategies to achieve the best possible returns with minimum voids.
- Significantly increased the agency productivity by introducing technological solutions to the operational challenges and transitioned the lettings process from paper to digital.
- Took charge of the budget planning processes, monitoring and reporting on expenditure.
- Business development: set the business and operation ready for growth.
- Successfully built relationships with other housing organizations and led the partnership with the University of Sussex Accommodation Office and supported the Rent Smart partnership.
- Accomplished HR objectives: recruiting, interviewing, training, assigning, coaching, disciplinaries.
- Responsible for maintaining the agency’s accreditation scheme; SafeAgent, Property Ombudsman Scheme and myDeposit and ensured that the agency complies with all new legislation in the rented sector.
Negotiation, Team Leadership, Operations Management, Property management, Business development, Business Optimization, Google analytics, Google cloud, Conflict management, Key account management
2016 - 2017
job
Property Manager
Sussex University Students' Union.
Achievements
- Created and implemented a comprehensive property inspection system and processes.
- Grew the fully managed portfolio from 34 to 45 properties.
- Shaped new tools for monitoring and recording the rent collection and arrears.
- Achieved the organizational goal of “student empowerment” by developing a demonstration seminar for each managed property.
Key Responsibilities
- Sourced, appoint and manage contractors ensuring work is carried out meets required standards
- Forged strong relationship with property owners, significantly increasing the property portfolio
- Arranged and attended viewings, inventory check-ins and check-outs
- Performed regular property inspection ensuring properties meet necessary standards in terms of cosmetics, functionality & statutory compliance
- Confidently negotiated rents and fees with landlords, tenants, and contractors
- Diligently chased late payments for rent, deal with disputes and serve notice where required
- Performed the full suite of administrative functions including referencing, preparing tenancies agreements, extensions and renewals, liaising with utility companies and securing and registering tenancy deposit.
- Responsible for coordinating the summer transition period over 500 student tenants.
- Executed the deposit return and negotiated on behalf of the landlord and tenants successfully managing disputes
- Created and implemented a comprehensive property inspection system and processes.
- Grew the fully managed portfolio from 34 to 45 properties.
- Shaped new tools for monitoring and recording the rent collection and arrears.
- Achieved the organizational goal of “student empowerment” by developing a demonstration seminar for each managed property.
Key Responsibilities
- Sourced, appoint and manage contractors ensuring work is carried out meets required standards
- Forged strong relationship with property owners, significantly increasing the property portfolio
- Arranged and attended viewings, inventory check-ins and check-outs
- Performed regular property inspection ensuring properties meet necessary standards in terms of cosmetics, functionality & statutory compliance
- Confidently negotiated rents and fees with landlords, tenants, and contractors
- Diligently chased late payments for rent, deal with disputes and serve notice where required
- Performed the full suite of administrative functions including referencing, preparing tenancies agreements, extensions and renewals, liaising with utility companies and securing and registering tenancy deposit.
- Responsible for coordinating the summer transition period over 500 student tenants.
- Executed the deposit return and negotiated on behalf of the landlord and tenants successfully managing disputes
Property management, Customer Service Management, Customer experience, Conflict management, Communication, Microsoft tools
2015 - 2015
job
Guest Relation Executive /Duty Manager
The Grand Brighton.
Key Responsibilities:
- Acted as "Manager on Duty" and coordinated all aspects of the business
- Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.
- Investigated and responded to guest comments and complaints in a timely manner
- Directed compensation, rewards, and gift ensuring spending remained within budget
- Appraised team’s performance and produce reports
- Acted as "Manager on Duty" and coordinated all aspects of the business
- Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.
- Investigated and responded to guest comments and complaints in a timely manner
- Directed compensation, rewards, and gift ensuring spending remained within budget
- Appraised team’s performance and produce reports
Customer relations, Conflict management, Communication, Operations manager, Onboarding, Organizational and managerial development, Team development
2014 - 2015
job
Sale and Service Advisor
Unite Students.
Achievements:
- Reached the top three-sale target (42 participants) during the low price guarantee campaign
Key Responsibilities:
- Oversaw two purposed building student accommodation with a total of 1200 rooms and studio flats.
- Managed the allocation of rooms, issued tenancy contracts to students and parents.
- Conducted sales conversation and conducted viewings to achieve individual sales targets.
- Managed the allocation of rooms, issued tenancy contracts to students and parents.
- Marketing and promotion of the sites attending various Students Housing fairs.
- Processed bookings, collected rent payment, chased debt and monitor arrears.
- Reached the top three-sale target (42 participants) during the low price guarantee campaign
Key Responsibilities:
- Oversaw two purposed building student accommodation with a total of 1200 rooms and studio flats.
- Managed the allocation of rooms, issued tenancy contracts to students and parents.
- Conducted sales conversation and conducted viewings to achieve individual sales targets.
- Managed the allocation of rooms, issued tenancy contracts to students and parents.
- Marketing and promotion of the sites attending various Students Housing fairs.
- Processed bookings, collected rent payment, chased debt and monitor arrears.
Sale, Sales development, Facility management, Account management, Communication, Customer Service Management
2012 - 2014
job
Front Office Supervisor, Room Controller
Marriott Marble Arch Hotel.
Key Responsibilities
- Responsible for maintaining excellent customer service levels through coaching to achieve ultimate guests satisfaction.
- Provided room inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
- Ensured accuracy of groups, rooming lists, billing, amenities and arrivals.
- Actively managed any customer issue, complaints or guest queries maintaining the highest level of customer service.
- Oversaw Human Resource matters and team performance management.
- Ensured the team follows all procedures on shift.
- Maintained room inventory balancing the property management system with the company global reservation system
- Responsible for maintaining excellent customer service levels through coaching to achieve ultimate guests satisfaction.
- Provided room inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
- Ensured accuracy of groups, rooming lists, billing, amenities and arrivals.
- Actively managed any customer issue, complaints or guest queries maintaining the highest level of customer service.
- Oversaw Human Resource matters and team performance management.
- Ensured the team follows all procedures on shift.
- Maintained room inventory balancing the property management system with the company global reservation system
Office, Reception, Customer experience, Customer relations, Administration, Communication, Operations Management, Team Leadership, Team management, Customer Onboarding
2009 - 2011
job
Duty Manager
Tragus Groups Ltd.
Manager
My education
?
-
2014
West London University
Bachelors, International Hotel Management
Bachelors, International Hotel Management
?
-
2006
n/a
Unspecified, (A-level), Tourism and Travel Services Management, Olbia, Italy
Unspecified, (A-level), Tourism and Travel Services Management, Olbia, Italy
Paolo's reviews
Paolo has not received any reviews on Worksome.
Contact Paolo Sanna
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Paolo directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark