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jobs
IT Support Engineer/Technician
Yahya Meza
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I believe I am a hard-working and motivated individual who is able to fulfill a task, ensuring it is completed by the given due date/time. I have completed a professional skill of customer service during my previous employment - proving that I am capable of maintaining a professional manner when communicating with both colleagues and clients/customers. I can deliver any IT Support tasks at hand due to the strong and heavy knowledge I have gained in my past experiences.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
ICT Technician
School Business Services.
➢ Being the sole ICT technician for the second largest primary school in the UK
➢ Running the biggest contract in the company
➢ Conducting training for new staff
➢ Experience in using Net2
➢ Experience using Papercut
➢ Setting up big school events involving AV systems
➢ Using Google G-suite on a daily basis
➢ Upgrading schools Server
➢ Installing classroom interactive TV screens
➢ Replacing faulty hardware
➢ Installing Sims
➢ Experience in using SalesForce
➢ Replying to SLA's on time
➢ Purchasing equipment for the school
➢ Installing software
➢ Checking the server on a daily basis for onsite and cloud backups
➢ Checking the server on a daily basis for updates
➢ Installing Google File Stream
➢ Troubleshooting Microsoft office issues
➢ Troubleshooting sound issues in classrooms
➢ Reporting to the CEO every day
➢ Conducting onsite and external site audits
➢ Logging tickets
➢ Working under pressure
➢ Working with Cisco equipment
➢ Experience using VMware
➢ Apple Mac support
➢ Windows 10 Deployment to 1000+ workstations
➢ Network fault finding
➢ Network tracing
➢ Configuring Hyper-V Servers
➢ Configuring Office 365 admin accounts
➢ Configuring Veeam Backups
➢ Supporting multiple schools onsite across the UK
➢ Running the biggest contract in the company
➢ Conducting training for new staff
➢ Experience in using Net2
➢ Experience using Papercut
➢ Setting up big school events involving AV systems
➢ Using Google G-suite on a daily basis
➢ Upgrading schools Server
➢ Installing classroom interactive TV screens
➢ Replacing faulty hardware
➢ Installing Sims
➢ Experience in using SalesForce
➢ Replying to SLA's on time
➢ Purchasing equipment for the school
➢ Installing software
➢ Checking the server on a daily basis for onsite and cloud backups
➢ Checking the server on a daily basis for updates
➢ Installing Google File Stream
➢ Troubleshooting Microsoft office issues
➢ Troubleshooting sound issues in classrooms
➢ Reporting to the CEO every day
➢ Conducting onsite and external site audits
➢ Logging tickets
➢ Working under pressure
➢ Working with Cisco equipment
➢ Experience using VMware
➢ Apple Mac support
➢ Windows 10 Deployment to 1000+ workstations
➢ Network fault finding
➢ Network tracing
➢ Configuring Hyper-V Servers
➢ Configuring Office 365 admin accounts
➢ Configuring Veeam Backups
➢ Supporting multiple schools onsite across the UK
TV, UP, Google, Server, Office, Software, Ceo, Hardware, Mac support, Support, Training, Network, Mac, Salesforce, Cloud, Deployment, Cisco, VMware, Network and System Administrator, IT consultant, Software development, It support, It administrator, Windows Server and Clients, Active Directory, IT operation and user support, Installation of IT systems, Office 365, Project Management, It infrastructure, Internal audit, Windows server, Windows applications, Windows, Wireless network, Networking
2018 - 2018
job
ICT Technician
Levett Consultancy.
➢ Manage day to day tasks
➢ Communicating with new and current members of staff
➢ Rebuilding computers
➢ Managing 3 schools in a multi-academy trust
➢ Resetting passwords for Google and AD
➢ Rebuilt a server
➢ Fixing sound issues
➢ Replacing faulty hardware
➢ Installing Sims
➢ Remote desktop to other schools server
➢ Replying to SLA's on time
➢ Punctual
➢ Meeting clients demands
➢ Using Google Gsuite
➢ Installing software
➢ Knowledge in Microsoft office
➢ Knowledge on maintaining a server
➢ Communicating with new and current members of staff
➢ Rebuilding computers
➢ Managing 3 schools in a multi-academy trust
➢ Resetting passwords for Google and AD
➢ Rebuilt a server
➢ Fixing sound issues
➢ Replacing faulty hardware
➢ Installing Sims
➢ Remote desktop to other schools server
➢ Replying to SLA's on time
➢ Punctual
➢ Meeting clients demands
➢ Using Google Gsuite
➢ Installing software
➢ Knowledge in Microsoft office
➢ Knowledge on maintaining a server
Remote Desktop, Hardware, Google Gsuite, Software, Office, Server, Google
2013 - 2016
job
Sales Assistant/IT Support
Contemporary Home Design.
➢ Help in all aspects of every sale
➢ High level of customer service
➢ Achieving goals
➢ Well presented
➢ Installed new computers
➢ Installed Softwares
➢ Maintained all IT equipment
➢ Took stock levels of toners
➢ Purchased toners
➢ Upgraded computers
➢ Installed AV equipment
➢ Regularly check on CCTV system
➢ High level of customer service
➢ Achieving goals
➢ Well presented
➢ Installed new computers
➢ Installed Softwares
➢ Maintained all IT equipment
➢ Took stock levels of toners
➢ Purchased toners
➢ Upgraded computers
➢ Installed AV equipment
➢ Regularly check on CCTV system
It support, Customer service, Sales, Service, It, Support
2014 - 2014
job
Sales Assistant
St Martin In The Field.
➢ Presenting a professional and friendly first impression of the retail shop to all visitors
➢ Managing incoming mail
➢ Replenishing and restocking the shop efficiency
➢ High level of customer service
➢ Managing incoming mail
➢ Replenishing and restocking the shop efficiency
➢ High level of customer service
Retail, Customer service, Sales, Service, Presenting
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