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Meena Lota
,
London, United Kingdom
Experience
Other titles
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I'm offering
An extremely experienced process improvement individual with the skills, knowledge and experience to evaluate, plan and implement improvements in business practices and processes across a range of sectors. Insightful and self-motivated, can examine all steps of the process and analyse these to see where greater efficiency and streamlining can be achieved to save time, money and resources.
Promote team building as part of improvements as well as better communication within the business together with staff training.
Over 10+ years experience in industry and quality assurance and strong knowledge of QA concepts.
Implemented and maintained quality assurance plan.
Promote team building as part of improvements as well as better communication within the business together with staff training.
Over 10+ years experience in industry and quality assurance and strong knowledge of QA concepts.
Implemented and maintained quality assurance plan.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2012 - ?
job
Service Improvement Manager
Shepherds Bush Housing Association.
Lead a team of specialist (Service improvement leads, Data Co-ordinator, and Complaints Co-ordinator) supporting the Executive Team in making strategic decisions about organisational direction underpinned by a corporate framework linked to the operating environment, external factors, regulation, Value for Money (VfM) and the overarching organisational values.
Hold bottom-line accountability for co-ordinating key performance indicators across the organisation and producing Executive and board reports. Steer audit process for smooth running of operations and monitor the process of continuous improvement for propelling service delivery. Foster congenial relationship and professional communication with internal auditors and other external stakeholders to confer on risk reviews and ensure research of best practices. Deliver exceptional governance support, including legal and regulatory compliance by building rapports with board, committee groups, executive team, and staff.
Key Contributions:
* Achieved the set objectives by implementing robust quality management and monitoring systems which lead to service improvements for both internal and external stakeholders.
* Enhanced senior management decision-making capabilities for compiling and submitting required data returns on time to regulators and other external organisations as required.
* Strengthened internal structure by formulating risk reports and updating strategic and operational risk registers showing risk trends, risk factors, controls, and actions required to mitigate risks.
* Devised, aligned, and implemented the quality plan to the ISO9001 framework quality standards for better quality performance and reliability.
* Presented a business case for, and directed a Lean 'proof-of-concept' on key operational processes across the organisation.
* Significantly slashed the tenancy sign-up process from 4 hours down to 1.5 hours by using value stream mapping and decreasing high waste areas and eliminating work in progress stages.
* Led the team through a change in its service offer and profile enhancement resulting in increased accessibility and demand for its expertise.
* Repurposed the service offer of the team to deliver business improvement activities linked to the corporate strategic plan using lean and other continuous improvement methodologies.
* Improved access too and the visual reporting of management information to the Board and across the organisation including external stakeholders e.g. local authority and customers.
* Actively involved in the direction and delivery of the diagnostic, data cleansing and process re-engineering phases of a five-year IT strategy.
* Significantly improved the internal audit process across the organisation by strengthening controls and assurances around compliance.
Hold bottom-line accountability for co-ordinating key performance indicators across the organisation and producing Executive and board reports. Steer audit process for smooth running of operations and monitor the process of continuous improvement for propelling service delivery. Foster congenial relationship and professional communication with internal auditors and other external stakeholders to confer on risk reviews and ensure research of best practices. Deliver exceptional governance support, including legal and regulatory compliance by building rapports with board, committee groups, executive team, and staff.
Key Contributions:
* Achieved the set objectives by implementing robust quality management and monitoring systems which lead to service improvements for both internal and external stakeholders.
* Enhanced senior management decision-making capabilities for compiling and submitting required data returns on time to regulators and other external organisations as required.
* Strengthened internal structure by formulating risk reports and updating strategic and operational risk registers showing risk trends, risk factors, controls, and actions required to mitigate risks.
* Devised, aligned, and implemented the quality plan to the ISO9001 framework quality standards for better quality performance and reliability.
* Presented a business case for, and directed a Lean 'proof-of-concept' on key operational processes across the organisation.
* Significantly slashed the tenancy sign-up process from 4 hours down to 1.5 hours by using value stream mapping and decreasing high waste areas and eliminating work in progress stages.
* Led the team through a change in its service offer and profile enhancement resulting in increased accessibility and demand for its expertise.
* Repurposed the service offer of the team to deliver business improvement activities linked to the corporate strategic plan using lean and other continuous improvement methodologies.
* Improved access too and the visual reporting of management information to the Board and across the organisation including external stakeholders e.g. local authority and customers.
* Actively involved in the direction and delivery of the diagnostic, data cleansing and process re-engineering phases of a five-year IT strategy.
* Significantly improved the internal audit process across the organisation by strengthening controls and assurances around compliance.
Monitoring, Service Delivery, UP, Processes, Manager, LED, Framework, Value stream mapping, Accessibility, Audit, Direction, Organization, Regulatory, Operations, Support, It, Quality Management, Compliance, Business Case, Engineering, Service, Management, Lean, Continuous improvement, Audit, Research
My education
n/a
Hndhncorequivalent, Computer Programming
Hndhncorequivalent, Computer Programming
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