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Senior
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Senior IT Service Manager
Ajit Singh
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly motivated and result-oriented senior IT Service Delivery & Management professional with 12+ years of experience in delivering high-quality End to End IT Infrastructure, Application, Service Integration and Management services for several Fortune 500 companies and FTSE 250 organisations across IT, Retail, Banking & Finance, Insurance, Electronics and Automobile industries. A successful Service & Vendor manager, managing Business and IT Stakeholders, the top IT service providers including IBM, Accenture, AT&T, HCL, Infosys, Tech M, BT, Capita and customer-owned IT groups in delivering, exceeding business projected revenue targets. A seasoned team manager successfully hired and managed 70+ resources from various IT service management & operations discipline. Phone # +44 (0)7900401549 Email: *******@********.** Linkedin: http://*******.*** singh-** ** ** **/
Markets
United Kingdom
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2007 - ?
job
IT Service Delivery/Availability Manager
IBM.
As a Service Delivery Manager, I am accountable for the end-to-end service delivery of IT Services to the Dixons Carphone Group business supported by 8000+
desktops/laptops, 2500+ Servers, 300+ Databases, 200+ Middleware instances and
40+ Mission and Business Critical Applications.
Accountability span across both business and senior IT stakeholder management,
covering operational delivery, availability, stability and readiness, owning all aspects of the end-to-end Service outcome by providing clear, communicated ownership for all IT and business facing services within the Service portfolio.
Change & Deployment Management.
For the last 10 years, have managed end to end infrastructure delivery for multiple
customers with contract value ranging between 150 to 280 million USD per year.
COMPANY - IBM PVT LTD
ROLE: Onsite Transition & Transformation Lead - IT Service Management
CLIENT: State Street Corporation
- A certified ITIL Practitioner, Scrum Master
and a SIAM professional experienced in successfully defining and building IT Service
Strategy & Architecture, assisting businesses to receive robust IT services through a well-
integrated SIAM model as per the agreed
Service Levels and in line with the business
requirements.
Oct 2011 - Nov 2013, US and India (Delhi)
Been to Boston and New York in the US on a project transition.
Developed an integrated, IBM approved transition plan/ Knowledge Transfer plan for Transition and transformation
Setup a MIM Command Centre in India to manage SSC Incident with a team of
25+(MIMs and PMs).
Developed the training and fully matured MIM and Problem Process and performed the handover from the client to the IBM BAU steady state.
Successfully Transitioned and Transformed SSC - customer's Incident and Problem Management Function from US to India and established ITSM process
within service lines within a period of 12 months.
- Adept in managing IT and business
stakeholder relationship, from a team
member to executives, partners, service
providers, vendors, suppliers and their
compliance around the defined SOW, Support
function and SLAs.
COMPANY - IBM PVT LTD
ROLE: Major Incident and Problem Manager
CLIENT: Multiple Global Clients
- Have worked in multiple cultural, multi
geographic locations, Americas -1yr (US),
Europe - 6yrs (UK) and Asia-5yrs (India) in multicultural environments supporting more
than 10 customer organisations holding
desktops/laptops, 2500+ Servers, 300+ Databases, 200+ Middleware instances and
40+ Mission and Business Critical Applications.
Accountability span across both business and senior IT stakeholder management,
covering operational delivery, availability, stability and readiness, owning all aspects of the end-to-end Service outcome by providing clear, communicated ownership for all IT and business facing services within the Service portfolio.
Change & Deployment Management.
For the last 10 years, have managed end to end infrastructure delivery for multiple
customers with contract value ranging between 150 to 280 million USD per year.
COMPANY - IBM PVT LTD
ROLE: Onsite Transition & Transformation Lead - IT Service Management
CLIENT: State Street Corporation
- A certified ITIL Practitioner, Scrum Master
and a SIAM professional experienced in successfully defining and building IT Service
Strategy & Architecture, assisting businesses to receive robust IT services through a well-
integrated SIAM model as per the agreed
Service Levels and in line with the business
requirements.
Oct 2011 - Nov 2013, US and India (Delhi)
Been to Boston and New York in the US on a project transition.
Developed an integrated, IBM approved transition plan/ Knowledge Transfer plan for Transition and transformation
Setup a MIM Command Centre in India to manage SSC Incident with a team of
25+(MIMs and PMs).
Developed the training and fully matured MIM and Problem Process and performed the handover from the client to the IBM BAU steady state.
Successfully Transitioned and Transformed SSC - customer's Incident and Problem Management Function from US to India and established ITSM process
within service lines within a period of 12 months.
- Adept in managing IT and business
stakeholder relationship, from a team
member to executives, partners, service
providers, vendors, suppliers and their
compliance around the defined SOW, Support
function and SLAs.
COMPANY - IBM PVT LTD
ROLE: Major Incident and Problem Manager
CLIENT: Multiple Global Clients
- Have worked in multiple cultural, multi
geographic locations, Americas -1yr (US),
Europe - 6yrs (UK) and Asia-5yrs (India) in multicultural environments supporting more
than 10 customer organisations holding
Compliance, Service Delivery, Asia, Manager, Service Delivery Manager, Infrastructure, Transformation, Support, It, Middleware, Scrum, Architecture, Service, Service Management, Management, Stakeholder Management, Deployment, Training, ITIL, Scrum master
My education
2003
-
2007
Osmania University
BSc, Maths and Physics
BSc, Maths and Physics
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