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IT Consultant
Jasvinder Bhogal
,
Beckenham, United Kingdom
Experience
Other titles
Skills
I'm offering
An IT Consultant experienced in the creative brand, media, banking and charity sectors Adept at providing a strategic overview that translates IT into substantial benefits through a combination of change management and a commercial outlook. Also, adept at delivering first, second- and third-line help desk support to organisations. Good leadership skills as well as providing high levels of customer service are complimented by an ability to listen and communicate at all levels both internally and externally whilst delivering results and rebuilding outdated infrastructures.
Have carried out migrations using GSuite and BOX as cloud-based solutions. Also, extensive experience in hiring, training and mentoring support staff to all levels.
Have carried out migrations using GSuite and BOX as cloud-based solutions. Also, extensive experience in hiring, training and mentoring support staff to all levels.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2018
freelance
IT Consultant
Start Design.
IT Consultant at a Brand Design Consultancy based in London, Manchester and Dubai
Initially brought into to define a cloud-based solution for application and storage requirements. After an initial feasibility study, it was determined that the current IT infrastructure required a major overhaul in order to host the cloud-based solution.
Infrastructure overhaul involved:
• Upgrading the Internet bandwidth to accommodate cloud-based applications
• Providing a new Internet backup line
• Decommissioning outdated WIFI infrastructure with a new one. With 24x7 monitoring by third party to ensure maximum up time
• Decommissioning servers and third-party services no longer required.
• Install and set-up servers to migrate 50Tb of archive data. This data was initially on third party servers where storage was charged for. Synology technology was used for this.
• Install, configure and migrate data from the current Manchester server to a new server, as the current server was to be decommissioned.
• Reviewed all contracts and suppliers to ensure they were cost affective and provided defined SLAs for their services. Most suppliers were replaced as they provided an inadequate expensive service.
• Created an IT budget to enable management to accurately forecast current and future spending for current services, hardware, software and future projects.
• Brought in a third party to carry out a network audit to define any areas where the worldwide infrastructure would be liable to a cyber attack
• Created an IT Operational Manual defining all processes, network information, software/hardware inventory, Induction processes for starters/leavers and GDPR regulations
• Roll out new Macs and PCs.
During the overhaul of the infrastructure a study was carried out and it was deduced that most document creation were with Google apps. After consultation and testing with its rival, BOX. GSuite was chosen as the cloud-based platform.
The migration project involved:
• Sourcing a third-party integrator to provide the GSuite set of apps
• Migrating Office 365 Outlook email accounts to Gmail
• Migrating personal Gmail accounts to company domain accounts
• Decommissioning Office 365
• Undertook Admin training to create Team Drives, accounts assign permissions and delegation
• Trained to administer mobile devices (MDM: Mobile Device Management). Android and IOS.
• Trained to be an admin of Cloud Manager
• Trained to be an admin of Backify
• Provide day to day support for staff during the migration period
Initially brought into to define a cloud-based solution for application and storage requirements. After an initial feasibility study, it was determined that the current IT infrastructure required a major overhaul in order to host the cloud-based solution.
Infrastructure overhaul involved:
• Upgrading the Internet bandwidth to accommodate cloud-based applications
• Providing a new Internet backup line
• Decommissioning outdated WIFI infrastructure with a new one. With 24x7 monitoring by third party to ensure maximum up time
• Decommissioning servers and third-party services no longer required.
• Install and set-up servers to migrate 50Tb of archive data. This data was initially on third party servers where storage was charged for. Synology technology was used for this.
• Install, configure and migrate data from the current Manchester server to a new server, as the current server was to be decommissioned.
• Reviewed all contracts and suppliers to ensure they were cost affective and provided defined SLAs for their services. Most suppliers were replaced as they provided an inadequate expensive service.
• Created an IT budget to enable management to accurately forecast current and future spending for current services, hardware, software and future projects.
• Brought in a third party to carry out a network audit to define any areas where the worldwide infrastructure would be liable to a cyber attack
• Created an IT Operational Manual defining all processes, network information, software/hardware inventory, Induction processes for starters/leavers and GDPR regulations
• Roll out new Macs and PCs.
During the overhaul of the infrastructure a study was carried out and it was deduced that most document creation were with Google apps. After consultation and testing with its rival, BOX. GSuite was chosen as the cloud-based platform.
The migration project involved:
• Sourcing a third-party integrator to provide the GSuite set of apps
• Migrating Office 365 Outlook email accounts to Gmail
• Migrating personal Gmail accounts to company domain accounts
• Decommissioning Office 365
• Undertook Admin training to create Team Drives, accounts assign permissions and delegation
• Trained to administer mobile devices (MDM: Mobile Device Management). Android and IOS.
• Trained to be an admin of Cloud Manager
• Trained to be an admin of Backify
• Provide day to day support for staff during the migration period
Internet, Testing, Hardware, Monitoring, Backup, Software, Office, Storage, WiFi, Server, Infrastructure, Google, Forecast, Synology, Manager, Processes, UP, Google Apps, Management, Android, Office 365, Budget, Training, Contracts, Audit, It infrastructure, Cloud, GDpr, IOS, Service, Sourcing, Network, Technology, IT consultant, It, Apps, Support
2014 - 2015
temp
A contract IT Support Infrastructure Manager brought
Cystic Fibrosis Trust.
in to redevelop the IT Infrastructure for outdated systems.
This involved streamlining 33 servers both virtual and standard to a cloud-based system allowing remote working and introducing efficient communication between staff and Cystic Fibrosis users. This involved defining new IT infrastructure and working practices. This resulted in the organisation using BOX as their cloud based system.
Duties included:
• Transitioned the IT infrastructure move from the office in Bromley to Aldgate
• Introduced hot desking policy at the new Aldgate site
• Providing support in the rollout of Office 365
• Upgrading and purchasing desktops and laptops to a Windows 8 platform ready for Windows 10. (Previous platform was XP and Win 7)
• Liaised with third party support organisations to maintain the integrity of the communication and support infrastructure
• Provided support for users, both in-house and remotely, while a new third house support was provisioned for the organisation.
• Introducing Windows Surface pros mainly to Cystic Fibrosis users and staff to better enable them to communicate.
• Developed a new structure for auditing IT equipment and software. This allowed for the first time to give accurate figures for the number and cost of IT equipment and software owned by the organisation.
• Generated IT documentation to describe the core processes in the day to day running of the IT infrastructure and enable the organisation to recover quickly in the case of a disaster recovery situation.
• Mareki device management for the WiFi
• Setting up away days for remote IT communication with clients and users UK wide
*** UK IT Industry award for: Best workplace Transformation of the year 2015 ***
This involved streamlining 33 servers both virtual and standard to a cloud-based system allowing remote working and introducing efficient communication between staff and Cystic Fibrosis users. This involved defining new IT infrastructure and working practices. This resulted in the organisation using BOX as their cloud based system.
Duties included:
• Transitioned the IT infrastructure move from the office in Bromley to Aldgate
• Introduced hot desking policy at the new Aldgate site
• Providing support in the rollout of Office 365
• Upgrading and purchasing desktops and laptops to a Windows 8 platform ready for Windows 10. (Previous platform was XP and Win 7)
• Liaised with third party support organisations to maintain the integrity of the communication and support infrastructure
• Provided support for users, both in-house and remotely, while a new third house support was provisioned for the organisation.
• Introducing Windows Surface pros mainly to Cystic Fibrosis users and staff to better enable them to communicate.
• Developed a new structure for auditing IT equipment and software. This allowed for the first time to give accurate figures for the number and cost of IT equipment and software owned by the organisation.
• Generated IT documentation to describe the core processes in the day to day running of the IT infrastructure and enable the organisation to recover quickly in the case of a disaster recovery situation.
• Mareki device management for the WiFi
• Setting up away days for remote IT communication with clients and users UK wide
*** UK IT Industry award for: Best workplace Transformation of the year 2015 ***
Infrastructure, UP, Processes, Manager, XP, WiFi, Organization, Office, Software, It support, Transformation, Support, It, Windows, Management, Cloud, It infrastructure, Office 365
2013 - 2013
temp
A contract IT Manager
Association of MBAs.
Consultant recruited to review the current work processes and IT infrastructure in order to migrate to Cloud based system.
The main emphasis of the role was to produce a Gap Analysis report. This included details of technologies, costs, timelines, new business working practices in order to meet future business requirements. This was submitted to the board of directors which was approved.
The areas covered included:
• Leased line provisioning to enable improved connectivity and to remove the current out-dated ADSL and SDSL connections
• Nominating a third-party provider to provide external support with defined SLAs
• Defining Capex and P&L budgets to provide a real time analysis of IT monthly/annual running costs
• On-site support to users
• Defining a new telephony system to cater for future global requirements
• Defining policies such as: Computer/Internet usage and data retention
• Defining a Video conferencing system
• Liaising/reviewing and nominating third party suppliers to provide cost efficient IT services to increase the productivity of the organisation. This was done by producing ITT(Invitation To Tender) documents.
• Audit and maintenance of software licenses
• Acted as a liaison to report, record and follow through with support calls
The main emphasis of the role was to produce a Gap Analysis report. This included details of technologies, costs, timelines, new business working practices in order to meet future business requirements. This was submitted to the board of directors which was approved.
The areas covered included:
• Leased line provisioning to enable improved connectivity and to remove the current out-dated ADSL and SDSL connections
• Nominating a third-party provider to provide external support with defined SLAs
• Defining Capex and P&L budgets to provide a real time analysis of IT monthly/annual running costs
• On-site support to users
• Defining a new telephony system to cater for future global requirements
• Defining policies such as: Computer/Internet usage and data retention
• Defining a Video conferencing system
• Liaising/reviewing and nominating third party suppliers to provide cost efficient IT services to increase the productivity of the organisation. This was done by producing ITT(Invitation To Tender) documents.
• Audit and maintenance of software licenses
• Acted as a liaison to report, record and follow through with support calls
Video, Audit, It infrastructure, Cloud, It, Support, Infrastructure, Software, Retention, Organization, Internet, Audit, Manager, Processes
2011 - 2011
temp
A contract Service Desk Manager
SJS Management Services Staff.
working for an IT service company that provided centralised support for Design/Brand companies and their worldwide satellite sites: The main role was to restructure and manage the helpdesk which consisted of four technicians.
Duties included analysing current work methods and seeking ways of improving communication, productivity and efficiency within the helpdesk and that all calls were resolved in a timely manner and within the set SLA. Liaised with senior management of all the companies to ensure that all future IT strategies, purchases, upgrades etc. were carried out in a timely manner and taking on feedback to improve the level of customer service. All calls were recorded using a Web Help Desk system. Management of the team included regular meetings to prioritise workloads, delegate tasks and setting/monitoring project objectives.
Other duties involved: Supporting a Windows and Macintosh environment, Active Directory, Telephony and mobile support, SOX compliance, asset management.
Duties included analysing current work methods and seeking ways of improving communication, productivity and efficiency within the helpdesk and that all calls were resolved in a timely manner and within the set SLA. Liaised with senior management of all the companies to ensure that all future IT strategies, purchases, upgrades etc. were carried out in a timely manner and taking on feedback to improve the level of customer service. All calls were recorded using a Web Help Desk system. Management of the team included regular meetings to prioritise workloads, delegate tasks and setting/monitoring project objectives.
Other duties involved: Supporting a Windows and Macintosh environment, Active Directory, Telephony and mobile support, SOX compliance, asset management.
Design, Active Directory, Customer service, Management, Asset Management, Windows, Service, Compliance, It, Support, Monitoring, Web, Manager
2010 - 2011
temp
A contract Service Desk Manager
BNP PARIBAS.
for the Real Estate division of the company. Brought in on a short-term contract with the main aim to restructure the Helpdesk in areas such as working processes, introduction of a new helpdesk system and documentation. This involved defining and setting new SLAs to meet current and future requirements.
My remit was to also review all Helpdesk staff in terms of performance levels and whether they met criteria to efficiently carry out their role in line with their job description. I also undertook appraisals, disciplinary procedures and the hire of new staff.
This resulted in a restructure of the Helpdesk with new team members and established new work practices to ensure that all helpdesk calls/requests were accurately recorded and prioritised. All workflows were identified and used in the configuration and implementation of the new helpdesk system.
The overall impact was a fully functioning helpdesk with a full complement of staff, creation of a knowledge base and an improved level of customer service.
My remit was to also review all Helpdesk staff in terms of performance levels and whether they met criteria to efficiently carry out their role in line with their job description. I also undertook appraisals, disciplinary procedures and the hire of new staff.
This resulted in a restructure of the Helpdesk with new team members and established new work practices to ensure that all helpdesk calls/requests were accurately recorded and prioritised. All workflows were identified and used in the configuration and implementation of the new helpdesk system.
The overall impact was a fully functioning helpdesk with a full complement of staff, creation of a knowledge base and an improved level of customer service.
Customer service, Service, Implementation, Manager, Processes
2002 - 2009
job
Technology Manager
LANDOR ASSOCIATES.
800 staff 2002-2009
Providers of a full range of integrated brand consulting, creative & design services to help clients create build & revitalize their brands.
Technology Manager
Recruited to restructure the IT Department with new working practices and technologies and also to provide first, second- and third-line support locally and first line support to international remote offices using both PCs and Macintoshes.
• Responsible for managing and supporting the internal/external network infrastructure: Servers, switches, Internet/lease lines, telephony, mobile, Macs and PCs
• Managed IT staff to provide first, second- and third-line support in accordance with defined SLAs. Responsible for their training and career paths.
• Provided IT support for EMEA sites via telephone and terminal support
• Installation of high-end networked printers to improve efficiency for major clients.
• Developed and implemented plans for successful office move for 250 people over a three-month period without disruption to work, completing project two weeks ahead of schedule and minimising billing time lost.
• Working closely with Photographic and Finance Departments planned and developed an internal photographic studio with latest equipment, removing dependence on external suppliers and converting a cost centre into a revenue earner in ten months.
• Developed an in-house print solution at a cost of £25k to enable the Production Department to reduce costs by 70% and avoid reliance on external suppliers.
• Involved in the development of new media strategies for online viewing; purporting to blogs, iPlayer and other associated media.
• Worked non-stop for 28 hours to implement a disaster recovery plan following flooding of computer room and all its equipment keeping down time to 3 hours.
• Responsible for IT SOX audit compliance and a yearly DR test at an external DR centre.
Providers of a full range of integrated brand consulting, creative & design services to help clients create build & revitalize their brands.
Technology Manager
Recruited to restructure the IT Department with new working practices and technologies and also to provide first, second- and third-line support locally and first line support to international remote offices using both PCs and Macintoshes.
• Responsible for managing and supporting the internal/external network infrastructure: Servers, switches, Internet/lease lines, telephony, mobile, Macs and PCs
• Managed IT staff to provide first, second- and third-line support in accordance with defined SLAs. Responsible for their training and career paths.
• Provided IT support for EMEA sites via telephone and terminal support
• Installation of high-end networked printers to improve efficiency for major clients.
• Developed and implemented plans for successful office move for 250 people over a three-month period without disruption to work, completing project two weeks ahead of schedule and minimising billing time lost.
• Working closely with Photographic and Finance Departments planned and developed an internal photographic studio with latest equipment, removing dependence on external suppliers and converting a cost centre into a revenue earner in ten months.
• Developed an in-house print solution at a cost of £25k to enable the Production Department to reduce costs by 70% and avoid reliance on external suppliers.
• Involved in the development of new media strategies for online viewing; purporting to blogs, iPlayer and other associated media.
• Worked non-stop for 28 hours to implement a disaster recovery plan following flooding of computer room and all its equipment keeping down time to 3 hours.
• Responsible for IT SOX audit compliance and a yearly DR test at an external DR centre.
Blogs, Manager, Online, Production, Audit, International, Internet, Office, Development, Infrastructure, Support, It, Design, Compliance, Technology, Network, Test, Finance, Consulting, Print, Audit, Training, It support
1994 - 2002
job
IT Support Manager
UNITED BUSINESS MEDIA.
1994-2002
Publisher of Business-to-Business titles in various market sector together with their associated web journals.
IT Support Manager
Promoted to restructure the IT Department to implement new work practices with defined SLAs. Led a new helpdesk team to provide first, second- and third-line support. Undertook corporate server projects to refresh the current server base. Planned and moved IT Infrastructure and hardware from Woolwich to new Canary Wharf office.
Publisher of Business-to-Business titles in various market sector together with their associated web journals.
IT Support Manager
Promoted to restructure the IT Department to implement new work practices with defined SLAs. Led a new helpdesk team to provide first, second- and third-line support. Undertook corporate server projects to refresh the current server base. Planned and moved IT Infrastructure and hardware from Woolwich to new Canary Wharf office.
It support, It infrastructure, It, Support, Infrastructure, Hardware, Office, Web, Server, Manager, LED
1992 - 1994
job
Support Analyst
UNITED PARCEL SERVICE.
Recruited to provide PC support within a European Helpdesk that covered hardware such as PCs, modems and communications equipment, both domestic and international leased lines, packet switches (X.25), IBM3270 controllers and the UK's CASE communications network.
Network, Support, Analyst, Hardware, International, PC
1989 - 1991
job
Systems Analyst
MATTHEW HALL.
Worked as a Systems Analyst on the development of a finance system to control costs on large scale engineering projects. This job was part of my sandwich placement for university.
Finance, Engineering, Analyst, Development
My education
n/a
BSc, Computer Science
BSc, Computer Science
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