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0
jobs
Entrepreneur with 5 years of experiences in consultancy, venture design and product management
Mingjie JIANG
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi there ! Thanks for stopping by!
My name is Mingjie, a freelance consultant for startups (Fintech, Martech and any startups at their early stage ). Coming from a service designer background, I’m intrigued by bridging the future to the present scenario. Let’s talk!
My name is Mingjie, a freelance consultant for startups (Fintech, Martech and any startups at their early stage ). Coming from a service designer background, I’m intrigued by bridging the future to the present scenario. Let’s talk!
Markets
United Kingdom
Language
English
Fluently
Chinese (Mandarin)
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Founder
Inkellectual.
Agile Business Analyst at Wevat London, UK|07-10.2019
A B2C Fintech startup focusing on tax refund on UK shopping. Part of the Seedcamp portfolio
- Frontend UX research: Conducted user research which affected front-end user action flow decisions and product roadmap by developing detailed test plans, test scripts, user flows, user personas, collected and transcribed 20 raw qualitative data in a week. (Agile method, Design thinking, Policy research, Qualitative research and Data analysis)
- Backend Customer success: Created customer support protocol after troubleshooting 200+ users' inquiries daily, optimised and reduced direct customer enquiries to the on-call personnel by 10% within one week by designing and implementing the automated answer bot flow. (Intercom)
- Prevented revenue loss up to 7% during Q3 by building up user case study and identifying uncompliant users, eventually prioritised product feature improvements. (Agile method, Value proposition)
Strategic Account Manager at myMoney® London, UK|04-09.2019
A B2B Fintech firm provides QR payment solution. Notable clients include Harrods Ltd, Liberty Ltd.
- Achieved 70% higher transaction turnover than Q2, and directly acquired 3 clients by introducing and designing outbound marketing strategy implementation function to the company. (Up-selling & Cross-selling, Service design)
- Enhanced client relationship with 50+ accounts by writing newsletter, segmentation report and launching summer campaign with external key stakeholders WeChat and Alipay. (Relationship management, Social media marketing)
A B2C Fintech startup focusing on tax refund on UK shopping. Part of the Seedcamp portfolio
- Frontend UX research: Conducted user research which affected front-end user action flow decisions and product roadmap by developing detailed test plans, test scripts, user flows, user personas, collected and transcribed 20 raw qualitative data in a week. (Agile method, Design thinking, Policy research, Qualitative research and Data analysis)
- Backend Customer success: Created customer support protocol after troubleshooting 200+ users' inquiries daily, optimised and reduced direct customer enquiries to the on-call personnel by 10% within one week by designing and implementing the automated answer bot flow. (Intercom)
- Prevented revenue loss up to 7% during Q3 by building up user case study and identifying uncompliant users, eventually prioritised product feature improvements. (Agile method, Value proposition)
Strategic Account Manager at myMoney® London, UK|04-09.2019
A B2B Fintech firm provides QR payment solution. Notable clients include Harrods Ltd, Liberty Ltd.
- Achieved 70% higher transaction turnover than Q2, and directly acquired 3 clients by introducing and designing outbound marketing strategy implementation function to the company. (Up-selling & Cross-selling, Service design)
- Enhanced client relationship with 50+ accounts by writing newsletter, segmentation report and launching summer campaign with external key stakeholders WeChat and Alipay. (Relationship management, Social media marketing)
Analyst, Qualitative research, Service Design, Management, Test, Service, Fintech, Implementation, Support, Account Manager, Feature, Campaign, Backend, Manager, UP, Founder, Social, Social Media, Agile, B2C, Research, B2B, Design thinking, UX, User research, Writing, Frontend, MArketing Strategy, Backend, Social Media Marketing, Data Analysis, Design, Marketing
My education
2014
-
2017
London College of Communication
Bachelors, Film Practice
Bachelors, Film Practice
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