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Gareth Monk
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I'm offering
I'm an Azure Specialist Solution Architect, helping enterprises of all sizes with architectural guidance on their journey to Public, Private and Hybrid Cloud solutions, with a focus on the Microsoft Cloud. I have over 10 years experience in the IT managed services industry, architecting, delivering and supporting complex IT solutions based on a broad range of products including Azure IaaS and PaaS, Office 365, VMware, Hyper-V, Cisco and HP networking, Netapp and EMC storage solutions, and HP and Dell compute solutions. In support of that, I am a certified ITIL and PRINCE2 professional with significant experience in service delivery and project management. My technical skills are well aligned with my executive and leadership skills allowing the effective communication between business stakeholders and the IT department. My favourite stage of a project is working with the client or business unit leader to understand his or her pain points and requirements. As we work through that collaborative process, the ideas start to flow and the forming of innovative solutions begin. I complete that stage knowing that improvements will follow and the business can start to use IT to gain a competitive advantage instead of it slowing them down. If I can't be of service, I may know others who can meet your needs. After all, creating and fostering relationships - and giving back - is a cornerstone of conducting business today. So feel free to contact me if you'd like to connect.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - 2016
job
Azure Specialist Solutions Architect, Rackspace
unknown.
Responsible for providing pre-sales support to the Microsoft practice, driving revenue growth and ensuring the creation of high quality technical solutions for Azure Managed Services.
Provide detailed solution design and architectural guidance for Azure engagements. Work directly with customers and prospects, as well as supporting existing Solutions Architects, to provide detailed solution design and architectural guidance for their specific public cloud needs. Provide design and architecture services as part of larger virtual teams for the migration of existing workloads into Azure. Training, coaching and mentoring of Azure Specialist Architects. Collaborate with sales and pre-sales teams to drive revenue growth across a broad set of customers. Act as a SME capturing and sharing best-practice knowledge amongst Azure technical and partner communities. Enable and support Solutions Architects regarding Azure engagements. Act as a liaison between customers, sales, product, implementation, support and service delivery teams.
• Provided specialist architectural and solution design services generating £2 Million+ run rate and £500K+ one off revenue
• Created Rapid Deployments (repeatable deployments of common solutions), reducing onboarding time from ~25 days to ~3
• Set a new standard of outputs from the Specialist Architecture function, reducing solutioning time and improving quality
• Design and architecture of 100+ global scale, highly resilient, highly performant, secure Azure solutions using IaaS and PaaS
• Created SharePoint repository for Azure Architecture outputs, improving collaboration within the architecture functions
Provide detailed solution design and architectural guidance for Azure engagements. Work directly with customers and prospects, as well as supporting existing Solutions Architects, to provide detailed solution design and architectural guidance for their specific public cloud needs. Provide design and architecture services as part of larger virtual teams for the migration of existing workloads into Azure. Training, coaching and mentoring of Azure Specialist Architects. Collaborate with sales and pre-sales teams to drive revenue growth across a broad set of customers. Act as a SME capturing and sharing best-practice knowledge amongst Azure technical and partner communities. Enable and support Solutions Architects regarding Azure engagements. Act as a liaison between customers, sales, product, implementation, support and service delivery teams.
• Provided specialist architectural and solution design services generating £2 Million+ run rate and £500K+ one off revenue
• Created Rapid Deployments (repeatable deployments of common solutions), reducing onboarding time from ~25 days to ~3
• Set a new standard of outputs from the Specialist Architecture function, reducing solutioning time and improving quality
• Design and architecture of 100+ global scale, highly resilient, highly performant, secure Azure solutions using IaaS and PaaS
• Created SharePoint repository for Azure Architecture outputs, improving collaboration within the architecture functions
Design, Coaching, Azure, Training, SharePoint, Mentoring, Cloud, Onboarding, Sales, Service, Architecture, Growth, Implementation, Support, Service Delivery
2015 - 2016
job
Professional Services Manager
T-Tech.
Responsible for the management of Professional Services team to the required standards of quality, utilisation and fee generation to meet the agreed organisation and team KPIs and targets.
Led the technical direction of the company setting technical strategy and policy. Defined standards and processes for the Professional Services team. Managed deliverables ensuring quality standards of cost, timeliness and suitability. Trained, coached, mentored and line managed 5 direct reports. Managed the workflow through the entire project lifecycle. Managed staffing levels ensuring correct skill and capacity. Ensured resource was utilised efficiently achieving utilisation targets.
• Overhauled the resource scheduling process improving visibility and reducing admin overheads
• Implemented PMO and PPM, using PRINCE2 methodologies, increasing efficiency, quality and profitability
• Programme and Project Management of multiple projects, delivering on time, to budget and to quality
• Design and Implementation of Highly Available Hybrid Cloud Solutions, utilising Azure and VMWare
• Design and Implementation of Office 365 solutions, including cutover and Hybrid migrations
• Design and implementation of DRaaS solutions, utilising Azure Backup and Site Recovery
Led the technical direction of the company setting technical strategy and policy. Defined standards and processes for the Professional Services team. Managed deliverables ensuring quality standards of cost, timeliness and suitability. Trained, coached, mentored and line managed 5 direct reports. Managed the workflow through the entire project lifecycle. Managed staffing levels ensuring correct skill and capacity. Ensured resource was utilised efficiently achieving utilisation targets.
• Overhauled the resource scheduling process improving visibility and reducing admin overheads
• Implemented PMO and PPM, using PRINCE2 methodologies, increasing efficiency, quality and profitability
• Programme and Project Management of multiple projects, delivering on time, to budget and to quality
• Design and Implementation of Highly Available Hybrid Cloud Solutions, utilising Azure and VMWare
• Design and Implementation of Office 365 solutions, including cutover and Hybrid migrations
• Design and implementation of DRaaS solutions, utilising Azure Backup and Site Recovery
Workflow, LED, Processes, Manager, Hybrid, PPM, Direction, Organization, Office, Backup, Implementation, Design, Management, PMO, Cloud, VMware, Budget, Azure, Prince2, Office 365, Project Management
2014 - 2015
job
Chief Information Officer, Connect Support Services
Cisco.
HP and Juniper technologies
Dec 14 - Aug 15: Chief Information Officer, Connect Support Services - Responsible for vision and leadership of developing and implementing information technology initiatives that align with the business goals and objectives.
Led IT strategic and operational planning to achieve business goals. Developed, tracked, and controlled the information technology annual operating and capital budgets of £500k. Ensured continuous delivery of IT services for over 10,000 users. Approved, prioritized, and controlled projects and the project portfolio. Deployed, and managed IT systems across the organization. Trained, coached, mentored and line managed 5 direct reports. Manage staffing levels ensuring correct skill and capacity.
• Designed, deployed and migrated existing on-premise workloads to Azure IaaS removing a datacentre, reducing costs by 50%
• Designed and implemented Desktop as a Services (DaaS) solution based on Microsoft RDS 2012 R2 supporting 5000 users
• Designed and implemented Backup as a Service (BaaS) solution based on Azure Backup
• Consolidated and renegotiated hardware maintenance contracts reducing overall cost by 50%.
• Implemented PMO, increasing efficiency, quality and profitability
• Implemented Project Portfolio Management solution, increasing visibility and alignment to strategy
Dec 14 - Aug 15: Chief Information Officer, Connect Support Services - Responsible for vision and leadership of developing and implementing information technology initiatives that align with the business goals and objectives.
Led IT strategic and operational planning to achieve business goals. Developed, tracked, and controlled the information technology annual operating and capital budgets of £500k. Ensured continuous delivery of IT services for over 10,000 users. Approved, prioritized, and controlled projects and the project portfolio. Deployed, and managed IT systems across the organization. Trained, coached, mentored and line managed 5 direct reports. Manage staffing levels ensuring correct skill and capacity.
• Designed, deployed and migrated existing on-premise workloads to Azure IaaS removing a datacentre, reducing costs by 50%
• Designed and implemented Desktop as a Services (DaaS) solution based on Microsoft RDS 2012 R2 supporting 5000 users
• Designed and implemented Backup as a Service (BaaS) solution based on Azure Backup
• Consolidated and renegotiated hardware maintenance contracts reducing overall cost by 50%.
• Implemented PMO, increasing efficiency, quality and profitability
• Implemented Project Portfolio Management solution, increasing visibility and alignment to strategy
Azure, Contracts, PMO, Leadership, Management, Service, Technology, It, Project portfolio management, Support, Hardware, Backup, Continuous delivery, Contracts, LED
2011 - 2014
job
Head of Cloud Services, Connect Support Services
unknown.
Responsible for delivering a good quality service that is cost effective by ensuring the highest productivity levels and by introducing appropriate new processes, technology and working practices.
Oversaw the delivery of Cloud services to 6000 users. Designed, implemented and maintained an infrastructure of 500 servers, across 5 data centres, delivering services to 3000 users globally. Train, coach, mentor and line manage 10 direct reports. Developed and oversaw 3 year infrastructure lifecycle. Oversaw team project portfolio and individual projects delivering on time and to budget. Managed cost effective supplier relationships. Created and implemented plans, policies and standards.
• Reduced staffing cost by £40,000/year by implementing process system and automation.
• Managed service and infrastructure integration and consolidation of two acquisitions retaining 90% of customers.
• Achieved high customer satisfaction with an average of 30% NPS scores over three years.
• Designed and implemented Hosted Exchange solution based on Office365
• Infrastructure Management of IaaS platform, achieving 99.5% system uptime.
• Managed and implemented infrastructure transformation to Windows Server 2008 R2
Oversaw the delivery of Cloud services to 6000 users. Designed, implemented and maintained an infrastructure of 500 servers, across 5 data centres, delivering services to 3000 users globally. Train, coach, mentor and line manage 10 direct reports. Developed and oversaw 3 year infrastructure lifecycle. Oversaw team project portfolio and individual projects delivering on time and to budget. Managed cost effective supplier relationships. Created and implemented plans, policies and standards.
• Reduced staffing cost by £40,000/year by implementing process system and automation.
• Managed service and infrastructure integration and consolidation of two acquisitions retaining 90% of customers.
• Achieved high customer satisfaction with an average of 30% NPS scores over three years.
• Designed and implemented Hosted Exchange solution based on Office365
• Infrastructure Management of IaaS platform, achieving 99.5% system uptime.
• Managed and implemented infrastructure transformation to Windows Server 2008 R2
Service, Processes, Office365, Server, Coach, Infrastructure, Transformation, Support, Cloud services, Technology, Budget, Windows, Windows server, Integration, Management, Mentor, Cloud, Automation, Exchange
2010 - 2011
job
BST Team Leader, Connect Support Services
unknown.
Responsible for leading the 3rd line team to deliver an effective and well-managed service and to assist the Helpdesk Team Leader with planning and service development. Managed a team of 3 employees. Developed team in customer service. Implemented company strategies, and policies. Implemented company working practices. Ensured processes, procedures and standards were documented and followed. Reported weekly performance to line manager. Allocated workload. Scheduled resource. Monitored service quality
Customer service, Service, Support, Development, Manager, Processes
2008 - 2010
job
Technical Services Engineer, Connect Support Services
unknown.
Responsible for providing 3rd line technical support to internal and external customers and ensured all Service Targets and Service Levels were met. Provided second and third level support to high calibre customers and personnel. Escalation point the first/second line team to resolve issues. Ensured that incidents were resolved in a timely manner to meet defined service level targets. Participated as a project resource as required.
Service, Support
2007 - 2007
job
Cerberus Team Leader, Connect Support Services
unknown.
Responsible for leading the 1st line team to deliver an effective and well-managed service and to assist the Helpdesk Team Leader with planning and service development. Responsible for the 1st Line team queue. Ensured that all Technical Services email folders are updated/logged within 15minutes of their arrival. Monitored and improved customer service across the 1st line team. Trained and developed staff.
Customer service, Service, Support, Development
2006 - 2007
job
IT Analyst, Connect Support Services
unknown.
Responsible for providing 1st line technical support to internal and external customers and to ensure all Service Targets and Service Levels were met. Resolved both internal and external customer's technical queries. Provided an initial response to the customer, ensuring that it's both professional and technically competent. Provided a call logging/initial diagnosis to telephone queries. Logged calls via email.
Service, It, Support, Analyst
My education
?
-
2015
The Open University
Certification, N/a
Certification, N/a
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