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Steven Leslie
,
Experience
Other titles
Skills
I'm offering
I am a highly skilled Banking professional with almost 3 year's experience in a wide range of roles, which include working as a senior customer advisor in telephony, working on highly complex lending with some of Northern Ireland's largest businesses, and managing stressed debt in a recovery situation. I welcome challenge and pride myself on thinking creatively to drive performance of both myself and those around me. I am passionate, energetic and uncompromising, with an unrelenting desire for both business and personal success.
Markets
United Kingdom
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Language
English
Fluently
Ready for
My experience
2016 - ?
job
Digital Journey Manager
RBS Digital Banking.
• Jointly manage the digital sales journey for credit cards across NatWest, RBS and Ulster Bank.
• Responsibilities include optimising the webpages to simplify and improve the customers end-to-end journey, using Adobe analytics to asses what is working and what isn't, and from this test and implement new ideas to ensure continuous improvement and increased sales.
• Work with various internal and external departments, with a particular focus on interacting with products and internal/external marketing firms, to research and design new webpages and journeys.
• Responsible for compiling trading analysis for both Ulster Bank North and South, comparing these results against past performance and current projections. It is my responsibility to feed this information back to management in a clear and succinct manner.
• Embraced agile working with management being based in both London and Edinburgh. I have utilised and drawn upon the vast experience and wealth of knowledge in the RBS digital team, which has resulted in me picking up numerous new skills in a short space of time.
• Responsibilities include optimising the webpages to simplify and improve the customers end-to-end journey, using Adobe analytics to asses what is working and what isn't, and from this test and implement new ideas to ensure continuous improvement and increased sales.
• Work with various internal and external departments, with a particular focus on interacting with products and internal/external marketing firms, to research and design new webpages and journeys.
• Responsible for compiling trading analysis for both Ulster Bank North and South, comparing these results against past performance and current projections. It is my responsibility to feed this information back to management in a clear and succinct manner.
• Embraced agile working with management being based in both London and Edinburgh. I have utilised and drawn upon the vast experience and wealth of knowledge in the RBS digital team, which has resulted in me picking up numerous new skills in a short space of time.
Marketing, Design, Research, Agile, Continuous improvement, Management, Sales, Analytics, Test, It, Adobe, Adobe analytics, UP, ME, Manager
2015 - 2016
job
Assistant Manager
Ulster Bank Corporate Banking.
• Worked with a portfolio that included some of Northern Ireland's largest companies with exposures ranging between £1m to and £100m.
• Responsibilities included daily excess management, credit report writing, security analysis and also being there for the customer on an adhoc basis should they require any help with their day-to-day banking.
• Developed my financial analysis skills to a competent level which allows me to analyse and interpret key financial metrics.
• Responsible for sourcing and compiling a potential new target list for 2016, the results of which I presented to senior management, who took the ideas forward with the end goal being to secure new business for the Bank.
• Spent time liaising with external stakeholders, primarily solicitors, with regards to taking new security following a successful lending application from the customer.
• Completed the 'certificate in lending skills course', which provided a great insight into the mechanics of lending to corporate customers.
• Attended numerous customer meetings, providing my thoughts on their strategy and potential for new lending going forward.
• Assisted the Relationship Management team with various day-to-day tasks to ensure the customers banking experience was as seamless as possible.
• Responsibilities included daily excess management, credit report writing, security analysis and also being there for the customer on an adhoc basis should they require any help with their day-to-day banking.
• Developed my financial analysis skills to a competent level which allows me to analyse and interpret key financial metrics.
• Responsible for sourcing and compiling a potential new target list for 2016, the results of which I presented to senior management, who took the ideas forward with the end goal being to secure new business for the Bank.
• Spent time liaising with external stakeholders, primarily solicitors, with regards to taking new security following a successful lending application from the customer.
• Completed the 'certificate in lending skills course', which provided a great insight into the mechanics of lending to corporate customers.
• Attended numerous customer meetings, providing my thoughts on their strategy and potential for new lending going forward.
• Assisted the Relationship Management team with various day-to-day tasks to ensure the customers banking experience was as seamless as possible.
Writing, SoMe, Management, Sourcing, Banking, Security, ME, Manager
2015 - 2015
job
Credit Analyst
Ulster Bank Retail Credit Risk.
• Worked across personal and business lending units. Responsibility was primarily to sanction lending applications received from front line members of staff to ensure the lending was not only appropriate, but also fit in with the Banks appetite for lending at that particular time.
• Day to day responsibility also included liaising with from line members of staff to clarify any issues with the application, to ensure the decision was always going to be right for the customer. All applications and decisions had to be documented and records maintained to leave a clear audit trail.
• Whilst working in personal lending, I sanctioned £2.6m of unsecured credit in the form of overdrafts and loans to customers within Northern Ireland.
• Whilst working in business lending, I sanctioned in excess of £5m of both secured and unsecured credit to small business across both jurisdictions within Ulster Bank.
• Received positive feedback from senior management following a review by the lending standings board, for having a consistently high level of work.
• Day to day responsibility also included liaising with from line members of staff to clarify any issues with the application, to ensure the decision was always going to be right for the customer. All applications and decisions had to be documented and records maintained to leave a clear audit trail.
• Whilst working in personal lending, I sanctioned £2.6m of unsecured credit in the form of overdrafts and loans to customers within Northern Ireland.
• Whilst working in business lending, I sanctioned in excess of £5m of both secured and unsecured credit to small business across both jurisdictions within Ulster Bank.
• Received positive feedback from senior management following a review by the lending standings board, for having a consistently high level of work.
Audit, Management, Analyst, Audit
2014 - 2015
job
Assistant Manager
RBS Capital Resolution.
• Working in RBS Capital Resolution (RCR), which was responsible for the accelerated rundown of £38bn of assets that were holding back the bank's performance.
• Assisted in implementing a recovery strategy on a portfolio of 32 connections who owed between £1-£15 million within both NI and ROI.
• Helped to achieve a number of financial targets including debt reduction, increased margins, fees etc.
• Supported the Relationship Manager ("RM") with regular customer contact.
• Assisted the RM in managing and reviewing client cases and work with the team to ensure all account reviews are undertaken on a timely basis.
• Drafted applications for facility increases / decreases / renewals.
• Compiled reports for submission to relevant Committees, including Strategic Credit Reviews and Cash-flow provision preparation.
• Worked with Solicitors, Receivers, Administrators and Planning Consultants to implement recovery strategies.
• Ensured that appropriate security reviews are undertaken and any outstanding security is perfected.
• Worked on Project ARAN, which involved data remediation, security documentation and security perfection, this played a part in the portfolio sale of 1.7billion Euro.
• Gained a firm understanding of the insolvency process, and ensured I showed empathy and took the circumstances into account when dealing with customers who were in a very stressful situation.
Previous jobs
• Assisted in implementing a recovery strategy on a portfolio of 32 connections who owed between £1-£15 million within both NI and ROI.
• Helped to achieve a number of financial targets including debt reduction, increased margins, fees etc.
• Supported the Relationship Manager ("RM") with regular customer contact.
• Assisted the RM in managing and reviewing client cases and work with the team to ensure all account reviews are undertaken on a timely basis.
• Drafted applications for facility increases / decreases / renewals.
• Compiled reports for submission to relevant Committees, including Strategic Credit Reviews and Cash-flow provision preparation.
• Worked with Solicitors, Receivers, Administrators and Planning Consultants to implement recovery strategies.
• Ensured that appropriate security reviews are undertaken and any outstanding security is perfected.
• Worked on Project ARAN, which involved data remediation, security documentation and security perfection, this played a part in the portfolio sale of 1.7billion Euro.
• Gained a firm understanding of the insolvency process, and ensured I showed empathy and took the circumstances into account when dealing with customers who were in a very stressful situation.
Previous jobs
ROI, Security, Manager
2010 - 2012
job
Sales associate
Currys.
This role involved assisting customers in making a purchase, meeting and exceeding sales targets and also dealing with technical queries as part of the KNOWHOW team based within the store.
Sales
My education
2012
-
2013
Queens University Belfast
MSc, Management
MSc, Management
2009
-
2012
Queens University Belfast
BSc, Geography
BSc, Geography
2002
-
2009
Foyle and Londonderry College
N/a, N/a
N/a, N/a
n/a
MSc, Itself also included
MSc, Itself also included
?
-
2015
University College Dublin
N/a, N/a
N/a, N/a
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