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jobs
Business manager specially in customer service, admin and events
Aline Cassiano Lima
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a trilingual (Portuguese, Spanish and English) professional with a Higher Diploma in Event Management, Major Events Management by City University of London and overall 12 years of experience in event sales & planning, administration, customer service, project management, and budget management. Successfully worked as a project manager in the Brazilian World Cup 2014.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Spanish
Fluently
Portuguese
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
BUSINESS MANAGER
EBERLIN BIOCOSMETICS & AETHERN UK.
Administration:
Plan, administer and control budgets for contracts, equipment, and supplies.
Negotiate contracts with vendors or distributors to manage product distribution,
establishing distribution networks
Prepare invoices, reports, memos, letters, financial statements and other documents
using word- processing, spreadsheet, database or presentation software.
Bank reconciliations and cash flow updates weekly
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Problem-solving - the ability to find a way out of difficult situations; operative assessment
of alternatives; emotional self-control and positive thinking.
Manage and maintain executives' schedules.
Perform general office duties, such as ordering supplies, maintaining records
management database systems, and performing bookkeeping work.
Analytical skills - ability to collect and select information; working with large amounts of information and a wide range of questions
File and retrieve corporate documents, records, and reports.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for the committee, board, and other meetings.
Review operating practices and procedures to determine whether improvements can be
made in areas such as workflow, reporting procedures, or expenditures.
Implementation new delivery process reducing cost with shipping by 62% in 2019.
Customer Service:
Provide exceptional customer service dealing with all customer issues, following up on
enquiries, providing quotations and processing orders, maintained 97% customer
satisfaction.
Built sustainable relationships and trust with customer accounts through open and interactive communication. Provided accurate, valid and complete information by using the right methods/tools
Handling customer enquiries, preparing quotes and respond to demands within a timely
manner increase sales by 40% in 2019.
Marketing:
Wordpress, wooCommerce management
Social media strategy and management (Instagram & Facebook)
Plan, implement and oversee all aspects of email campaigns (Mailchimp)
Brand positioning - Organise exclusive events in partnership with clinics to promote the Brand (B2C)
Organising workshops (B2B)
Plan, administer and control budgets for contracts, equipment, and supplies.
Negotiate contracts with vendors or distributors to manage product distribution,
establishing distribution networks
Prepare invoices, reports, memos, letters, financial statements and other documents
using word- processing, spreadsheet, database or presentation software.
Bank reconciliations and cash flow updates weekly
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Problem-solving - the ability to find a way out of difficult situations; operative assessment
of alternatives; emotional self-control and positive thinking.
Manage and maintain executives' schedules.
Perform general office duties, such as ordering supplies, maintaining records
management database systems, and performing bookkeeping work.
Analytical skills - ability to collect and select information; working with large amounts of information and a wide range of questions
File and retrieve corporate documents, records, and reports.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for the committee, board, and other meetings.
Review operating practices and procedures to determine whether improvements can be
made in areas such as workflow, reporting procedures, or expenditures.
Implementation new delivery process reducing cost with shipping by 62% in 2019.
Customer Service:
Provide exceptional customer service dealing with all customer issues, following up on
enquiries, providing quotations and processing orders, maintained 97% customer
satisfaction.
Built sustainable relationships and trust with customer accounts through open and interactive communication. Provided accurate, valid and complete information by using the right methods/tools
Handling customer enquiries, preparing quotes and respond to demands within a timely
manner increase sales by 40% in 2019.
Marketing:
Wordpress, wooCommerce management
Social media strategy and management (Instagram & Facebook)
Plan, implement and oversee all aspects of email campaigns (Mailchimp)
Brand positioning - Organise exclusive events in partnership with clinics to promote the Brand (B2C)
Organising workshops (B2B)
Sales, Social, UP, Manager, Contracts, Processing, Performing, Assessment, Bookkeeping, Office, Software, Shipping, Implementation, Workflow, Workshops, Service, Social Media, Management, Customer service, Word, Mailchimp, Database, WooCommerce, Facebook, B2C, Contracts, Instagram, B2B, Administration, Marketing, Wordpress
2007 - 2019
job
EVENT ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE
Santander.
Organised both professional and personal events, including receptions, promotions and corporate lunches for several clients such as Chubb, Unimed, Santander
Led and directed team members on effective methods, operations and procedures.
Calculated inventory and ordered appropriate supplies.
Negotiated with external vendors to obtain the best quality in pricing and product.
Met, greeted and encouraged feedback from customers and used feedback to implement
positive changes at future events. Identified and assessed customers' needs to achieve
satisfaction
Built sustainable relationships and trust with customer accounts through open and interactive
communication. Provided accurate, valid and complete information by using the right methods/
tools
Led and directed team members on effective methods, operations and procedures.
Calculated inventory and ordered appropriate supplies.
Negotiated with external vendors to obtain the best quality in pricing and product.
Met, greeted and encouraged feedback from customers and used feedback to implement
positive changes at future events. Identified and assessed customers' needs to achieve
satisfaction
Built sustainable relationships and trust with customer accounts through open and interactive
communication. Provided accurate, valid and complete information by using the right methods/
tools
Operations, Event, Customer service, Service, LED
2016 - 2018
job
INTERNATIONAL TRAVEL & FOOD PLANNER
LIFESTYLE PA.
Research restaurants, cooking classes, gastronomy experience around the World.
Plan routes, itineraries and accommodation details, and calculate fares and fees using schedules,
fare information and computers.
Make and confirm bookings for transport and accommodation by phone, fax or post and by using
computers.
Prepare customer invoices and accept payment.
Answer enquiries regarding information such as schedules, accommodation, procedures and policies
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Make bookings for dinner, spa treatments, and obtain tickets for special events.
Provide information about local features, such as shopping, dining, nightlife or recreational
destinations.
Make travel arrangements for sightseeing or other tours.
Make travel arrangements for her daughter's schools and house short let.
Plan routes, itineraries and accommodation details, and calculate fares and fees using schedules,
fare information and computers.
Make and confirm bookings for transport and accommodation by phone, fax or post and by using
computers.
Prepare customer invoices and accept payment.
Answer enquiries regarding information such as schedules, accommodation, procedures and policies
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Make bookings for dinner, spa treatments, and obtain tickets for special events.
Provide information about local features, such as shopping, dining, nightlife or recreational
destinations.
Make travel arrangements for sightseeing or other tours.
Make travel arrangements for her daughter's schools and house short let.
Research, International, Spa
2009 - 2015
job
EVENT SALES MANAGER
NEKA GASTRONOMY.
Managed own workload, worked at a variety of venues across São Paulo and across a
range of bespoke group and venue projects; Responsible for overall design and delivery of events
Communicated with parties in a contract so that all understand the terms, particularly a
contract's financial aspects.
Developed new businesses and leads; cold calling and responsible for the entire sales
cycle of the deal
Budget controlled and reconciled events including all invoicing to clients, from suppliers and debt collection for your events
Interacted directly with customers at all stages of the business relationship; ensured
every potential and existing customer a pleasant experience
Acted as main contact with client from enquiry to event completion, worked alongside the operations team, built good relationships and promoted good venue partnerships
Ensured that all relevant and appropriate documentation, risk assessments and method
statements relating to your allocated events are completed professionally
Delivered all events within set budgets and reduce event delivery costs where possible
without impacting on event quality. Monitored timelines and flagged potential issues to be addressed
Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
Directed planning, budgeting, vendor selection and quality assurance efforts. Directed
quality assurance efforts to maximise customer satisfaction and minimise complaints
Analysed sales and other reports that give insight into how a company can make
adjustments to improve performance
Successful events supported: Chanel - The Little Black Jacket Exhibition SP;
range of bespoke group and venue projects; Responsible for overall design and delivery of events
Communicated with parties in a contract so that all understand the terms, particularly a
contract's financial aspects.
Developed new businesses and leads; cold calling and responsible for the entire sales
cycle of the deal
Budget controlled and reconciled events including all invoicing to clients, from suppliers and debt collection for your events
Interacted directly with customers at all stages of the business relationship; ensured
every potential and existing customer a pleasant experience
Acted as main contact with client from enquiry to event completion, worked alongside the operations team, built good relationships and promoted good venue partnerships
Ensured that all relevant and appropriate documentation, risk assessments and method
statements relating to your allocated events are completed professionally
Delivered all events within set budgets and reduce event delivery costs where possible
without impacting on event quality. Monitored timelines and flagged potential issues to be addressed
Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
Directed planning, budgeting, vendor selection and quality assurance efforts. Directed
quality assurance efforts to maximise customer satisfaction and minimise complaints
Analysed sales and other reports that give insight into how a company can make
adjustments to improve performance
Successful events supported: Chanel - The Little Black Jacket Exhibition SP;
Marketing, Design, MArketing Strategy, Operations, Budget, Event, Sales, Quality Assurance, Online, Manager
My education
?
-
2016
UNIVERSITY OF LONDON
N/a, EVENT MANAGEMENT
N/a, EVENT MANAGEMENT
?
-
2008
UNIVERSITY FIEO
Bachelors, EVENT MANAGEMENT AND MARKETING
Bachelors, EVENT MANAGEMENT AND MARKETING
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