$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
IT Service Management/Service Desk/Office 365/ ITIL
Maureen Kaggwa
,
Aylesbury, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly competent, result oriented and enthusiastic individual with strong customer service skills and technical background of working with computers and networks to resolve any support issues. An excellent communicator who can relate well with people at all levels hence developing strong relationships with key stake holders in the company. Having exposure to a wide range of technologies and able to play a key role in diagnosing software and hardware problems whilst ensuring that quality solutions meet business objectives. Possessing self-discipline, proven ability to work with minimum supervision and also working as a team. Proven record of improving efficiency while reducing operational costs whilst increasing performance.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2017 - 2019
job
REMOTE IT SUPPORT ENGINEER
Kinseed Limited.
Duties
- Ensuring that a high level of remote customer service and support is provided to all internal and external customers.
- Escalating IT issues to the IT manager where necessary
- Diagnosing and resolving technical issues for clients and internal business remotely over the phone, email and remote connection.
- Undertaking small- to medium-sized IT projects as instructed by the IT manager
- Providing remote desktop and server support to all clients
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Completing internal user moves including phones
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Ensuring that a high level of remote customer service and support is provided to all internal and external customers.
- Escalating IT issues to the IT manager where necessary
- Diagnosing and resolving technical issues for clients and internal business remotely over the phone, email and remote connection.
- Undertaking small- to medium-sized IT projects as instructed by the IT manager
- Providing remote desktop and server support to all clients
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Completing internal user moves including phones
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
It support, Exchange, Customer service, Service, Security, It, Support, Remote Desktop, Software, Server, Manager, UP
2017 - 2019
job
IT SERVICE DESK ANALYST
Deloitte LLP.
Responsible for providing IT Support to all Deloitte UK staff at all levels as part of a helpdesk system.
Duties
- Providing excellent desk side IT support to all end-users while ensuring that any IT glitches are resolved as fast as possible to enable continuous productivity.
- Working within a busy office environment managing/supporting sites across all the UK using remote client management platforms. Working with different teams to prepare documentation with solutions that can help other team members to resolve issues efficiently
- Track, monitor and report all help desk incidents within defined customer service levels
- Remote administration and management of customer I.T equipment
- Provide fault diagnosis and resolution by use of remote control software tools.
- Document and maintain help desk policies and procedures
Duties
- Providing excellent desk side IT support to all end-users while ensuring that any IT glitches are resolved as fast as possible to enable continuous productivity.
- Working within a busy office environment managing/supporting sites across all the UK using remote client management platforms. Working with different teams to prepare documentation with solutions that can help other team members to resolve issues efficiently
- Track, monitor and report all help desk incidents within defined customer service levels
- Remote administration and management of customer I.T equipment
- Provide fault diagnosis and resolution by use of remote control software tools.
- Document and maintain help desk policies and procedures
Administration, It support, Customer service, Management, Service, It, Support, Analyst, Software, Office
2013 - 2015
job
IT ADMINISTRATOR
Engineering Solutions Ltd.
Duties
- Installation and maintaining the company's infrastructure which included servers, desktops, printers and laptops
- Responsible for design, maintenance and installation services of company network
- Management of the company mail system
- Management of company data backups and retrieval scheme
- Ensure computer hardware is safe and complies with health and safety legislation
- Training new staff and compiling procedural documentation
- Perform quarterly preventive maintenance for all company I.T Equipment
- Installation and maintaining the company's infrastructure which included servers, desktops, printers and laptops
- Responsible for design, maintenance and installation services of company network
- Management of the company mail system
- Management of company data backups and retrieval scheme
- Ensure computer hardware is safe and complies with health and safety legislation
- Training new staff and compiling procedural documentation
- Perform quarterly preventive maintenance for all company I.T Equipment
Design, Training, It administrator, Management, Network, Safe, It, Infrastructure, Hardware, Safety, Health, Administrator
My education
2019
AXELOS
ITIL V4 FOUNDATION CERTIFICATE, ITIL V4
ITIL V4 FOUNDATION CERTIFICATE, ITIL V4
2009
-
2012
Sikkim Manipal University
Bachelor of Science in Information Technology, Computer Engineering
Bachelor of Science in Information Technology, Computer Engineering
2006
-
2007
n/a
Secondary, N/a
Secondary, N/a
2004
-
2005
Mengo Senior School
N/a, N/a
N/a, N/a
Maureen's reviews
Maureen has not received any reviews on Worksome.
Contact Maureen Kaggwa
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Maureen directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark