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ITIL ‘Expert’ qualified service delivery professional with specific focus on leading IT Service Management projects and transformations. A broad knowledge of technologies, tools and best practices; with particular expertise in process and ToM design and

Alan Wicks , London, United Kingdom


Experience

15 - 24 years

Other titles

Service Designer Service Delivery Lead Head of Service Management project manager programme manager + 2 more

Skills

ITIL Project Management Service Design Data protection ITIL similar implementation + 2 more

I'm offering

Specialities include:
• Service Management & Service Delivery Consultancy
• Service Strategy – Working with stakeholders to forecast service demand and design service management roadmaps/TOM's
• Service Design – Service Catalogue Design/Management, Service Level Management, Capacity/Availability Management, Supplier Management
• Service Transition – Change, Release and Knowledge Management, SACM, CMDB
• Service Operation – Incident, Event and Request Management
• Continual Service Improvement (CSI) – ITIL maturity assessments, Service improvement planning and delivery
• High level and low level process design and transition - Visio workflows and associated process documentation
• Service Level (SLA/OLA) deffinition
• Delivering effective IT Service Management using a SIAM framework

Markets

United Kingdom

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience




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