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Project/Service Delivery Manager specialising in IT infrastructure
Simon Jones
,
South Croydon, United Kingdom
Experience
Other titles
Skills
I'm offering
A proactive, lateral thinking Project Manager and Service Delivery Manager with a keen interest in graphic design with over 20 years of IT experience, with a pragmatic attitude. An adaptable, quick learner, with the ability to discuss projects with business stakeholders and IT Teams. Accustomed to managing multiple projects. Activities range from initiating projects to scoping and implementing in order to meet business transformation goals.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2017 - 2019
job
Co-Founder
Limitless-VR.
Setup of Limitless-VR (new business venture) - virtual reality arcade/event space, initial shop fit out, branding, marketing, setup of IT and VR hardware/software environment and associated connectivity, day to day management, dealing with customers, licencing, health and safety, staff training, preparation and hosting of corporate events/liaising with local businesses and local council.
Marketing, Branding, Training, Corporate events, Event, Management, Virtual reality, It, Hosting, Hardware, Health, Safety, Software, Founder
2015 - 2017
job
Project Manager (Allianz Technology)
(Allianz Technology) at Allianz Worldwide Partners UK.
• Project Manager - Contact Centre International - migration of legacy telephony environment to centralised platform/SAAS model included migration of all call routing scripts, number porting, voice recorders, reporting, process management, on-boarding/ service delivery and service level agreements, phone and agent desktop migration and associated training programmes, workforce management, quality management, wallboards, workshops, requirements and gap analysis, communication plans, DR/BCP requirements, setup of survivable remote site telephony solution in the event of WAN failure (model created was replicated to all other business units).
• Project Manager - Allianz Virtual Client - migration of locally hosted accounts (Active Directory), applications/desktop environment to central platform.
• General Service Delivery - new services being offered by Allianz Technology - e.g. Cisco Jabber, Cisco WebEx, video conferencing, RSA tokens, Servicedesk access, desktop migrations, application upgrades, etc.
• Team Member - Data Centre Consolidation responsible for planning migration of servers and as a technical point of contact for all communication related servers.
• Team Management.
• Servicedesk Management and associated issue/incident management (ServiceNow) - escalations/major incident management, business as usual, introduction of new services, continual service improvements, reporting, queue management.
• Project Manager - Allianz Virtual Client - migration of locally hosted accounts (Active Directory), applications/desktop environment to central platform.
• General Service Delivery - new services being offered by Allianz Technology - e.g. Cisco Jabber, Cisco WebEx, video conferencing, RSA tokens, Servicedesk access, desktop migrations, application upgrades, etc.
• Team Member - Data Centre Consolidation responsible for planning migration of servers and as a technical point of contact for all communication related servers.
• Team Management.
• Servicedesk Management and associated issue/incident management (ServiceNow) - escalations/major incident management, business as usual, introduction of new services, continual service improvements, reporting, queue management.
Quality Management, Service Delivery, Manager, Agent, WAN, Major Incident Management, International, Incident Management, Team management, ServiceNow, Workshops, Project Manager, Technology, Service, Management, Event, Saas, Cisco, Active Directory, Training, Video
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