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Bushra Arshad
,
Experience
Other titles
Skills
I'm offering
Experienced Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Strong information technology understanding with a bachelor's degree focused in Computer Science from Shah Abdul Latif University.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - 2019
internship
End User Services Apprentice
Kings College London.
till dated
Customer-facing 1st Line support role, helping students, staff, and visitors at King's College London with issues such as wireless connectivity, printing setup, email setup, software installation and other IT issues.
• Generating and resolving tickets using Remedyforce also recommending actions to reduce the effect of hardware/software failures.
• Working with, and learning from, members of the End User Services team.
• Communicating effectively with different types of users, e.g. technical and non-technical users, non-English speakers, and hard of hearing.
• Operating, managing and closing the Tech Bar each working day.
• Continually improving and developing my own technical knowledge and skills, by studying towards certifications such as MTA Networking Fundamentals, ITIL Foundation Certificate, CompTIA A+.
• Contributing actively to the Continual Service Improvement process and development of King's IT Tech Bar.
Customer-facing 1st Line support role, helping students, staff, and visitors at King's College London with issues such as wireless connectivity, printing setup, email setup, software installation and other IT issues.
• Generating and resolving tickets using Remedyforce also recommending actions to reduce the effect of hardware/software failures.
• Working with, and learning from, members of the End User Services team.
• Communicating effectively with different types of users, e.g. technical and non-technical users, non-English speakers, and hard of hearing.
• Operating, managing and closing the Tech Bar each working day.
• Continually improving and developing my own technical knowledge and skills, by studying towards certifications such as MTA Networking Fundamentals, ITIL Foundation Certificate, CompTIA A+.
• Contributing actively to the Continual Service Improvement process and development of King's IT Tech Bar.
Networking, ITIL, Service, Wireless, It, Support, Hardware, Development, Software
2018 - 2019
job
Digital Customer Service Assistant
Tech Express.
• Selling and promising Technology products.
• Helping customer to solve their problems related to their gadgets etc (without repairing).
• Helping customers to understand new technologies.
• cash handling, training new staff.
• Helping customer to solve their problems related to their gadgets etc (without repairing).
• Helping customers to understand new technologies.
• cash handling, training new staff.
Training, Customer service, Service, Technology
2012 - 2018
freelance
IT Support and Web
unknown.
• Assistance to client with the use of computer hardware and software.
• Word processing, electronic mail.
• Written and verbal communication
• Hardware installation and troubleshooting.
• Troubleshooting other common IT problems.
• Performing repairs, installation and other routine tasks.
Web Designing
• Designing and implementing website
• Website maintenance.
• Word processing, electronic mail.
• Written and verbal communication
• Hardware installation and troubleshooting.
• Troubleshooting other common IT problems.
• Performing repairs, installation and other routine tasks.
Web Designing
• Designing and implementing website
• Website maintenance.
It support, Word, Website, It, Hardware installation, Support, Hardware, Software, Web, Performing, Processing
2008 - 2012
job
Customer Service Assistant
WH Smiths Pvt Ltd.
• Dealing with Customer including students of all age groups
• Managing the store every day in the morning without supervision.
• Taking timely decisions in smooth running of the store.
• Cash Handling and daily accounts management.
• Stock ordering, Stock management and replenishment.
• New staff training and new promotion setups.
• Daily office management including sending and receiving email and attending phone.
• Managing the store every day in the morning without supervision.
• Taking timely decisions in smooth running of the store.
• Cash Handling and daily accounts management.
• Stock ordering, Stock management and replenishment.
• New staff training and new promotion setups.
• Daily office management including sending and receiving email and attending phone.
Training, Customer service, Management, Service, Supervision, Office
2006 - 2008
job
Merchandiser
Contact Field Marketing.
• Field marketing.
• Direct Sales of Men Magazine (Weekly Sport).
• In store Demonstration work for Vicks Thermobaric wrap.
• Direct Sales of Men Magazine (Weekly Sport).
• In store Demonstration work for Vicks Thermobaric wrap.
Marketing, Sales, Sport
2003 - 2006
job
Developer
Frendz Teknology.
Evaluating, planning, deploying and operating.
• System analysis and development.
• Quality assurance, deployment, user training and more.
• System analysis and development.
• Quality assurance, deployment, user training and more.
Training, Deployment, Developer, Quality Assurance, Development
My education
2000
-
2003
Shah Abdul Latif University
Bachelors, Computer Science
Bachelors, Computer Science
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