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Technical Consultant specialising in Real World Solutions
James Hammond MBCS
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I have 15 years of IT consulting experience, advising small to medium enterprises on the best IT solution to fit their needs. I have successfully migrated on premise services to Google & Microsoft 365 platforms, with a focus over the past 5 years on helping enterprises adopt and mature on the ServiceNow platform.
As a ServiceNow platform specialist focused primarily on the IT Service Management and IT Operations Management product suites, I have successfully implemented discovery and service mapping projects, maturing the CMDB capability for numerous clients.
My passion for IT extends beyond the workplace into my voluntary role as a member of the Charity IT Association (CITA formerly IT4Communities). Volunteering drives me to improve my skill set, gain supplementary knowledge and assist charities & third sector organisations to realise the benefits of their technology investment.
As a ServiceNow platform specialist focused primarily on the IT Service Management and IT Operations Management product suites, I have successfully implemented discovery and service mapping projects, maturing the CMDB capability for numerous clients.
My passion for IT extends beyond the workplace into my voluntary role as a member of the Charity IT Association (CITA formerly IT4Communities). Volunteering drives me to improve my skill set, gain supplementary knowledge and assist charities & third sector organisations to realise the benefits of their technology investment.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
ServiceNow Technical Lead - ITOM Solution
Standard Life.
While working at Whitespace, I was asked to re-implement the Discovery product at Informa, as they had rebuilt their instance and no longer had access to the previous work that had been done. As part of the re-implementation, they wanted to include data from two other sources (Microsoft SCCM and SNOW Software) as well as develop a custom probe to pull in currently installed Windows Patches to monitor compliance.
Work Experience:
October 2019 - Present: ServiceNow Technical Lead - ITOM Solution/Standard Life
● Creation of Service Maps for Custom Applications and Infrastructure Services
● Consultation on and Implementation of Discovery
● Remediation of Discovery errors from previous implementations
● Review of CMDB architecture & data import set up
Work Experience:
October 2019 - Present: ServiceNow Technical Lead - ITOM Solution/Standard Life
● Creation of Service Maps for Custom Applications and Infrastructure Services
● Consultation on and Implementation of Discovery
● Remediation of Discovery errors from previous implementations
● Review of CMDB architecture & data import set up
Windows, Service, Architecture, Compliance, Implementation, Infrastructure, ServiceNow, Software, Tech lead, UP
2019 - 2019
job
ServiceNow Developer
TESM/Deutsche Bank.
Working on Patch Management Audit Review within the bank, focusing on reporting and CMDB health
Audit, Management, Developer, ServiceNow, Health, Audit
2017 - 2019
freelance
ServiceNow Consultant - ITOM / Managed Services
Whitespace Studios.
● Implemented integrated CMDB solution using ServiceNow Discovery, Microsoft SCCM and SNOW Software
● Internal SME for ServiceNow Discovery and Service Mapping
● Managed day to day support activities with Clients on ServiceNow
● Developed stories/solutions as part of the monthly release development and schedule
● Developed Test Suites using the ServiceNow Automated Test Framework for the most used applications on the platform to reduce the amount of time required to upgrade between versions
● Internal SME for ServiceNow Discovery and Service Mapping
● Managed day to day support activities with Clients on ServiceNow
● Developed stories/solutions as part of the monthly release development and schedule
● Developed Test Suites using the ServiceNow Automated Test Framework for the most used applications on the platform to reduce the amount of time required to upgrade between versions
Test, Service, Support, ServiceNow, Development, Software, Framework
2017 - 2017
freelance
Lead Technical Consultant
FlyForm.
(Formerly GovNow)
● Worked on major SIAM implementation of ServiceNow for Government Body
● Developed a training plan for the ITSM Suite of applications for internal staff
● Co-ordinated & delivered training on ServiceNow to Suppliers to ensure smooth reporting transition
● Worked on major SIAM implementation of ServiceNow for Government Body
● Developed a training plan for the ITSM Suite of applications for internal staff
● Co-ordinated & delivered training on ServiceNow to Suppliers to ensure smooth reporting transition
Training, Implementation, ServiceNow
2015 - 2017
job
Optimisation Services Technical Lead
Accenture.
● First employee in brand new business unit for company
● Implemented and Maintained ServiceNow Discovery at three separate clients
● Internal SME for Discovery and Service Mapping Development of custom applications and functions, including Document Management and Custom Browser Alerts
● Worked on the technical development of Junior/Graduate Consultants
● Responsible for Administration and Maintenance of ServiceNow Platform for multiple companies
● Implemented and Maintained ServiceNow Discovery at three separate clients
● Internal SME for Discovery and Service Mapping Development of custom applications and functions, including Document Management and Custom Browser Alerts
● Worked on the technical development of Junior/Graduate Consultants
● Responsible for Administration and Maintenance of ServiceNow Platform for multiple companies
Administration, Optimization, Management, Service, ServiceNow, Development, Tech lead
2014 - 2015
job
Service Management Specialist at Informa
Administration and Maintenance.
● Responsible for Administration and Maintenance of ServiceNow Platform for the business
● Developed custom applications on the Platform, such as Secure Task
● Implemented and Maintained Discovery within the business (135 locations in 80 countries)
● Implemented a Software Asset Management process within the company using Discovery and ServiceNow, reducing compliance risk by more than £300k
● Use of JavaScript for custom script includes and business rules
Previous Work Experience
● Developed custom applications on the Platform, such as Secure Task
● Implemented and Maintained Discovery within the business (135 locations in 80 countries)
● Implemented a Software Asset Management process within the company using Discovery and ServiceNow, reducing compliance risk by more than £300k
● Use of JavaScript for custom script includes and business rules
Previous Work Experience
Javascript, Administration, Management, Asset Management, Service Management, Service, Compliance, ServiceNow, Software
2012 - 2013
job
2nd Line Support Engineer
Ascential.
Support
2011 - 2012
job
Technical Support Engineer
Lomas Davies IT Consultancy.
Support
2011 - 2011
job
IT Support Analyst
Gas Strategies.
(6 Month Fixed Term Contract)
It support, It, Support, Analyst
2009 - 2011
job
Database Development & IT Officer
CMACE.
Database, It, Development
2005 - 2009
job
Data/Database Administrator
Williams Lea Tag.
Database, Administrator
My education
2000
-
2003
University of Sunderland
Certification, Computer Studies
Certification, Computer Studies
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