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Strong customer service specialist, problem solving and recording
Dobromira Kraleva Assoc
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Proven professional driven to deliver excellent customer service and exceed customer expectations. Great ability to establish rapport with customers and deliver professional service, speedily resolving any issues and generating repeat business. Very organised with track record of prioritising workload in a busy corporate office and 5-star hospitality environment. Experience in delivering company and departmental induction to newcomers, on-boarding and further development.
WOW Award! Winner for TeAm Engagement.
WOW Award! Winner for TeAm Engagement.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Business Centre Supervisor
Accenture.
Effectively managing team of 7 x Floor Coordinators and a Business Centre
Coordinator
• Daily floor audits - reporting and escalating any maintenance issues
• Ensuring full working order of the meeting room systems and escalating any
issues to the tech team
• Personally Meet and Greet high profile clients ensuring that the Customer
Service provided is on exceptional level
• Working closely with the account Managers to develop new processes to exceed the client's expectations
• Implementing new procedures as per the client's needs
• Being closely involved in the Coordinators development (PDR); spotting any
training needs and recommending them for further assignments
• Ensuring the right level of Business Centre consumables
• Engagement, Well-being and Diversity Champion for the Rapport team at Accenture
Coordinator
• Daily floor audits - reporting and escalating any maintenance issues
• Ensuring full working order of the meeting room systems and escalating any
issues to the tech team
• Personally Meet and Greet high profile clients ensuring that the Customer
Service provided is on exceptional level
• Working closely with the account Managers to develop new processes to exceed the client's expectations
• Implementing new procedures as per the client's needs
• Being closely involved in the Coordinators development (PDR); spotting any
training needs and recommending them for further assignments
• Ensuring the right level of Business Centre consumables
• Engagement, Well-being and Diversity Champion for the Rapport team at Accenture
Training, Service, Development, Coordinator, Processes
2017 - 2018
job
Office Coordinator/Rooms Controller + Departmental Trainer
Shangri-La Hotels and Resorts.
• Assist in managing the day-to-day activities of the housekeeping department
• Schedule employees to ensure adequate coverage
• Handle and maintain Lost and Found files and inquiries and follow up as
needed
• Answer and document all calls into the Housekeeping office and carry out
instructions related to those calls. Follow up on all calls within a
predetermined time frame to ensure completion
• Communicate and coordinate housekeeping work with related departments
such as Front Office and Engineering
• Ensure information properly communicated to Supervisors about arrivals,
VIP's, departures, priority rooms and guest service equipment
• Maintain trace file and follow up as needed
• Knowledge of hotel, layout, room numbers, room types and familiarity of department phone numbers and staff
• Responsible for all administrative duties and all communication in and out of the Housekeeping Office
• Developing and delivering successful induction and training plans tailored to the departmental needs
• Schedule employees to ensure adequate coverage
• Handle and maintain Lost and Found files and inquiries and follow up as
needed
• Answer and document all calls into the Housekeeping office and carry out
instructions related to those calls. Follow up on all calls within a
predetermined time frame to ensure completion
• Communicate and coordinate housekeeping work with related departments
such as Front Office and Engineering
• Ensure information properly communicated to Supervisors about arrivals,
VIP's, departures, priority rooms and guest service equipment
• Maintain trace file and follow up as needed
• Knowledge of hotel, layout, room numbers, room types and familiarity of department phone numbers and staff
• Responsible for all administrative duties and all communication in and out of the Housekeeping Office
• Developing and delivering successful induction and training plans tailored to the departmental needs
Layout, Training, Service, Engineering, Coordinator, Office, UP
2009 - 2014
job
Store Manager
LPP Retail Bulgaria Ltd.
• Receiving deliveries
• Scanning items
• Dealing with any invoice queries
• Confirming invoices
• Stock-taking
• Dealing with customers and resolving any complaints and issues
• Managing a team of 30 people effectively
• Providing excellent level of service in line with the company standards
• Preparing daily and monthly sales reports
• Achieving monthly targets
• Scanning items
• Dealing with any invoice queries
• Confirming invoices
• Stock-taking
• Dealing with customers and resolving any complaints and issues
• Managing a team of 30 people effectively
• Providing excellent level of service in line with the company standards
• Preparing daily and monthly sales reports
• Achieving monthly targets
Sales, Service
2004 - 2009
freelance
Corporate Account Manager
Germanos Telecom Bulgaria Ltd.
• Contacting corporate clients
• Preparing individual packages according to the needs and requirements of the customers
• Selling of telecommunication products and services for corporate clients
• Preparing regular reports of the achieved goals
• Preparing individual packages according to the needs and requirements of the customers
• Selling of telecommunication products and services for corporate clients
• Preparing regular reports of the achieved goals
Sales
2001 - 2004
job
Table Tennis Coach
SC Table Tennis Varna.
Coach
My education
2017
-
2018
ICS Learn
Diploma, HR practice
Diploma, HR practice
2001
-
2003
VFU Chernorizets Hrabar
Master, Applied Psychology
Master, Applied Psychology
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