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Highly experienced digital Programme Director
Luke Aris
,
Staplehurst, United Kingdom
Experience
Other titles
Skills
I'm offering
Passionate and motivated with a wealth of experience in delivering digital solutions that empower end users.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - 2019
temp
Programme Director
BBH.
I was responsible for the overall delivery and inter agency orchestration of a global campaign for Samsung. Tasked with managing all the relevant Publicis agencies across creative, technology, media planning, activation, analytics and insight and PR in support of a fully integrated cross channel activation.
As such, I was required to work both client and agency side to ensure effective planning and change management was in place and underpinned with detailed risk and issue management to ensure an aggressive timeline for the campaign was meet and all agencies deliverables were executed in line with requirements and timings.
I have subsequently been tasked with developing an operational playbook to support both Samsung and its appointed agencies in the delivery of all future campaigns and projects.
As such, I was required to work both client and agency side to ensure effective planning and change management was in place and underpinned with detailed risk and issue management to ensure an aggressive timeline for the campaign was meet and all agencies deliverables were executed in line with requirements and timings.
I have subsequently been tasked with developing an operational playbook to support both Samsung and its appointed agencies in the delivery of all future campaigns and projects.
Change management, Pr, Management, Analytics, Technology, Media planning, Support, Issue management, Campaign
2017 - 2019
temp
Programme Director
DIGITAS.
Digitas was lead agency in the creation of a One Team client service model to support the Samsung account. My role was to lead a revised cross agency engagement model to redefine the working practise across a number of Publicis agencies, with a view to streamlining operational effectiveness, improving speed to market of initiatives, delivering improved commercial value for the client and ensuring a robust delivery management practise across all engagements.
As a consequence, there has been a notable change in client perception from an agency network that was seen as slow and difficult to engage with, to one that is now seen as a valued partner, trusted with delivery and able to respond to the complex and short terms needs of the client base.
The results of this process have led to transition in the commercial relationship with the client, moving from a project-based approach to one that retains cross agency specialist resource across a multi discipline basis.
Outside of these activities, my responsibilities include:
• Leadership of cross agency PMO
• Development of and oversight on all Statements of Work and project contracts
• Management of all commercial monitoring and reporting with specific reference performance, profitability and forecasting
• Leadership of the Delivery Management function
• Commercial and delivery oversight on tier two accounts as part of an overall account portfolio
As a consequence, there has been a notable change in client perception from an agency network that was seen as slow and difficult to engage with, to one that is now seen as a valued partner, trusted with delivery and able to respond to the complex and short terms needs of the client base.
The results of this process have led to transition in the commercial relationship with the client, moving from a project-based approach to one that retains cross agency specialist resource across a multi discipline basis.
Outside of these activities, my responsibilities include:
• Leadership of cross agency PMO
• Development of and oversight on all Statements of Work and project contracts
• Management of all commercial monitoring and reporting with specific reference performance, profitability and forecasting
• Leadership of the Delivery Management function
• Commercial and delivery oversight on tier two accounts as part of an overall account portfolio
Forecasting, Contracts, PMO, Leadership, Management, Service, Network, Support, Delivery Management, Development, Monitoring, Contracts, LED
2015 - 2017
job
Head of Delivery
ODIN.
I had overall responsibility for engagement definition and delivery within Odin and was responsible for redefining the delivery process to create standardised and streamline practises to support engagements moving quickly from ideation to execution. In addition to this, I fulfilled a lead engagement role, consulting on Audience platforms, monitisation strategies and GDPR compliance, as well as overseeing the engagements and client relationships for the key accounts within the company, most notably: Discovery Channel, Northern & Shell, The Health Lottery, Which? and Bauer Media.
Outside of these responsibilities, I was responsible for all revenue forecasting, invoicing and resource planning within the Agency, to maintain operational efficiency and provide insight on revenue target realisation. As well as having line management accountability for a number of Programme / Project Managers, Business Analysts, Data Scientists and Consultants.
Finally, as part of the Senior Management Team within the agency, I not only drove new organic business with existing clients, but also fulfil a pre-sales engagement role. Working with new clients to help define the shape and objective of engagements to ensure that initiatives are closely aligned to key business goals and the contractual models are best suited to their needs.
Outside of these activities, my general responsibilities include:
• Oversight and direction on all consultative and technical delivery engagements across the organisation
• Oversight on all project commercial contracts and statements of work
• Refining project management processes and ensuring they are followed
• Line management of the project management team
• Financial reporting and revenue forecasting
• Resourcing, capacity planning and recruitment
• Strategic development of Odin's capabilities based on client and market opportunities
• Supporting new business initiatives in both authoring RFI and RFP responses and presenting delivery methodology, costs and timings in all new business meeting
Outside of these responsibilities, I was responsible for all revenue forecasting, invoicing and resource planning within the Agency, to maintain operational efficiency and provide insight on revenue target realisation. As well as having line management accountability for a number of Programme / Project Managers, Business Analysts, Data Scientists and Consultants.
Finally, as part of the Senior Management Team within the agency, I not only drove new organic business with existing clients, but also fulfil a pre-sales engagement role. Working with new clients to help define the shape and objective of engagements to ensure that initiatives are closely aligned to key business goals and the contractual models are best suited to their needs.
Outside of these activities, my general responsibilities include:
• Oversight and direction on all consultative and technical delivery engagements across the organisation
• Oversight on all project commercial contracts and statements of work
• Refining project management processes and ensuring they are followed
• Line management of the project management team
• Financial reporting and revenue forecasting
• Resourcing, capacity planning and recruitment
• Strategic development of Odin's capabilities based on client and market opportunities
• Supporting new business initiatives in both authoring RFI and RFP responses and presenting delivery methodology, costs and timings in all new business meeting
Recruitment, Processes, Contracts, Direction, Organization, Health, Development, Presenting, Support, RFP, Project Management, Compliance, Sales, Management, Consulting, GDPR Compliance, GDpr, Contracts, Forecasting
2015 - 2015
job
Director of Programme Management
HUGE.
As part of the Senior Management Team, I had overall responsible for engagement definition and delivery for the London office. Details of these responsibilities included:
• Oversight on all project commercial contracts and statements of work
• Delivery management for all client engagement within the agency
• Refining project management processes and ensuring they are followed
• Line management of the project management team
• Financial reporting and revenue forecasting
• Resourcing, capacity planning and recruitment
• Supporting new business initiatives in both authoring RFI and RFP responses and presenting delivery methodology, costs and timings in all new business meetings
• Oversight on all project commercial contracts and statements of work
• Delivery management for all client engagement within the agency
• Refining project management processes and ensuring they are followed
• Line management of the project management team
• Financial reporting and revenue forecasting
• Resourcing, capacity planning and recruitment
• Supporting new business initiatives in both authoring RFI and RFP responses and presenting delivery methodology, costs and timings in all new business meetings
Project Management, Forecasting, Contracts, Management, Recruitment, RFP, Delivery Management, Presenting, Office, Contracts, Processes
2014 - 2015
job
Programme Director
HUGE.
I was the delivery lead responsible for the key client portfolios within the Agency. Details of these responsibilities included:
• Overseeing multiple business transformation projects for Credit Suisse to deliver both private banking apps for their high net worth customers and connected services for the internal relationship manager teams.
• Delivery lead on the redesign of South West Trains mobile app
• Delivery lead on the SEAT UK
• Creation of all project commercial contracts and detailed plans
• Client engagement on weekly status reports and quarterly programme reviews
• Key liaison point for internal client services and global management teams
• Mentoring and overseeing project managers
• Scheduling, costing and resource management
• Regular project reporting and programme reviews
• Supporting new business and account growth opportunities
• Overseeing multiple business transformation projects for Credit Suisse to deliver both private banking apps for their high net worth customers and connected services for the internal relationship manager teams.
• Delivery lead on the redesign of South West Trains mobile app
• Delivery lead on the SEAT UK
• Creation of all project commercial contracts and detailed plans
• Client engagement on weekly status reports and quarterly programme reviews
• Key liaison point for internal client services and global management teams
• Mentoring and overseeing project managers
• Scheduling, costing and resource management
• Regular project reporting and programme reviews
• Supporting new business and account growth opportunities
Mentoring, Business transformation, Management, Banking, Net, Apps, Growth, Transformation, Resource management, Costing, App, Redesign, Contracts, Manager
2011 - 2014
job
Programme Manager
TH_NK.
I was responsible for the redesign and replatforming of Warner Bros. UK and the design, development and launch of J.K. Rowling's Pottermore. Details of responsibilities included:
• Detailed contract, planning and costings for programme initiation
• Daily project management of distributed multi-disciplinary teams cover strategy, planning, user experience, visual design and application development
• Management and co-ordination of third party and specialist services
• Management of stakeholder requirements and co-ordination of external programme dependencies
• Regular project reporting and programme reviews
• Stakeholder presentations and project sponsor management
• Mentoring and overseeing project managers
• Detailed contract, planning and costings for programme initiation
• Daily project management of distributed multi-disciplinary teams cover strategy, planning, user experience, visual design and application development
• Management and co-ordination of third party and specialist services
• Management of stakeholder requirements and co-ordination of external programme dependencies
• Regular project reporting and programme reviews
• Stakeholder presentations and project sponsor management
• Mentoring and overseeing project managers
Design, Project Management, User Experience, Visual design, Mentoring, Management, Development, Redesign, Manager
2010 - 2011
temp
Executive Producer (Contract)
Hi-ReS.
I was responsible for both the client engagement and project delivery to support IBM's most recent Grand Challenge - the IBM Jeopardy Challenge. As such, I was responsible for working directly with IBM to help shape the campaign as well as managing a number of third parties to deliver a new platform and complex range of campaign assets for both mobile web and social executions.
Producer, Support, Web, Campaign, Social
2010 - 2010
temp
Senior Digital Producer
Disney Online.
I was responsible for the definition and delivery of an official Disney destination site across 20 markets to support a key entertainment title. As such, I was responsible for managing the Disney stakeholder community through the complete project life cycle, working directly with all the relevant lines of business to establish the project brief and then managing the creative Agency through the delivery process to meet the business and technical requirements of the Disney platform.
Producer, Support, Community
2008 - 2010
temp
Senior Digital Producer
Proximity.
I was responsible for delivery of a complete site redesign and re-platforming for both the Royal Mail and the Post Office. As such, I managed a number of different providers to ensure overall programme cohesion and delivery planning, as well as responsibility for managing the day to day cross disciplinary teams to redefine the site architecture, user experience, creative design, content production, technical delivery and quality assurance.
Design, User Experience, Content Production, Producer, Content, Architecture, Quality Assurance, Office, Redesign, Production
2008 - 2008
temp
Senior Project Manager (Contract)
Conchango.
I was responsible for the delivery of a showcase application for the BBC's Radio 1 Big Weekend event site. This application was the centre piece of the event campaign site and was used as the primary traffic driver across all media channels. As such, I was responsible for liaison with the BBC to ensure that the application not only conformed to the Corporations' design, technical and accessibility standards but that the campaign was meeting the wider channel requirements.
Design, Project Manager, Event, Radio, Campaign, Accessibility, Manager
2008 - 2008
temp
Senior Project Manager (Contract)
Agency Republic.
I was responsible for the user experience delivery of the O2 Blue Book redesign project. Helping define the initial project specification through a number of stakeholder workshops and subsequently defining the project scope, costs and plans.
User Experience, Project Manager, Workshops, Redesign, Manager
2007 - 2008
temp
Senior Project Manager (Contract)
OgilvyOne.
I was responsible for managing the programme to redesign both the American Express consumer and Account Services portals across 17 international markets. This was a global programme to provide a completely new integrated user experience across both the marketing and account services functions on a new consolidated web services platform.
Marketing, User Experience, Project Manager, Web Services, Web, Express, International, Redesign, Manager
2005 - 2007
job
Senior Project Manager
LBi.
I was responsible for a complete redesign of the Barclays Stockbroker site. Defining scope, plans, budgets, resource planning, client communication and third party integration. In addition to the Barclays account, which also covered a redesign of the global Barclaycard consumer site and the intranet, I was responsible for the redesign and re-platforming of the European B2C & B2B eCommerce platform for Epson.
Project Manager, Ecommerce, B2B, B2C, Integration, Redesign, Manager
2001 - 2005
job
Global Portal Development Manager
Cable & Wireless plc.
I managed the global centre of excellence for web technologies team within Cable & Wireless. This team has responsibilities for the production and platform requirements of the corporate website and extranet solutions and was predominately engaged to deliver a one web consolidation programme to unify Cable & Wireless's global online presence to a single domain on a single web services platform.
Web Services, Website, Wireless, Development, Web, Production, Online, Portal, Manager
1999 - 2001
job
Senior Producer
Sportal.
I managed the pan-European rollout of the "Sportal" sport portal, defining the brand execution, content and functional requirements for each of the local markets. Once successfully launched, I was then responsible for the product development of the portal and operational processes.
Product development, Producer, Content, Sport, Development, Portal, Processes
1996 - 1999
job
Production Manager
Proteus.
I managed a multi-discipline web development team, responsible for the complete development cycle on all major projects.
Development, Web, Production, Manager
My education
School of Oriental and African Studies
MSc, Development Studies
MSc, Development Studies
University of London Goldsmiths College
BSc, Social Anthropology
BSc, Social Anthropology
City of London School
Secondary, N/a
Secondary, N/a
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