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Operations Management Profile
Paul Hedges
,
Epsom, United Kingdom
Experience
Other titles
Skills
I'm offering
Highly experienced Team Manager, Operations and Project Manager. Recently implemented on premise cloud storage for retail customer, as well as project managed the migration of 3500 servers to a new backup environment.
Previously I was the Storage/File Services and Backup EMEA Operations Manager for a TIER 1 bank, with resources in Europe, India and Australia, responsible for around 100PB of data storage.
Previously I was the Storage/File Services and Backup EMEA Operations Manager for a TIER 1 bank, with resources in Europe, India and Australia, responsible for around 100PB of data storage.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2018 - ?
job
Technical Project Manager - Storage & Backup
Tesco PLC.
Technical Project Manager - Storage & Backup - Tesco PLC
Welwyn Garden City - from September 2018 - Current - 6 Month Contract (extended)
* Arrange/Run Design Workshops with relevant in-house teams and vendors
* Vendor Selection processes for Backup and Storage Solutions
* Planning, Design, Implementation of Storage for new private cloud environment
* Regular progress reports/update sessions, stakeholder management, relationship building.
* Project documentation, handover to operations planning, documentation
* Full Backup current environment review, recommendations for improvements.
* Project Planning, risk identification, tracking, resolution, utilising Zendesk, Jira and sharepoint
* Management summary reports, highlights, issues, risks, Agile Methodology.
* Private Cloud storage and Object Store utilising Netapp Storage AFF/FAS arrays.
* New backup environment replacing current with Veeam Backup Product for 3500 Hosts.
EMEA Storage/Backup/NAS-CAS Delivery Lead - DXC Technologies - Deutsche Bank Account
London- from Nov 2015 - Aug 2018
* Management of 30 SA's covering Storage, Backup and FSU ensuring SLA/KPI targets are met.
* Covering 30PB storage and 70PB of backup storage.
* Completion of Staffing reviews, 1to1's, appraisals and interviews.
* Global SPOC for Incident Management for Storage/Backup to ensure teams respond/act in accordance with set processes.
* Global SPOC for Change Management for Storage/Backup ensuring adherence to change processes, KPI's and SLA's.
* EMEA SPOC Knowledge Management
* Global SPOC for Problem Management issues/tasks for Storage
* Process improvements, Risk mitigation through improved processes.
* Implementation of Process improvements, Documentation reviews/updates/improvement
* Interviews of offshore staff (India) for transformation of services to offshore support.
Welwyn Garden City - from September 2018 - Current - 6 Month Contract (extended)
* Arrange/Run Design Workshops with relevant in-house teams and vendors
* Vendor Selection processes for Backup and Storage Solutions
* Planning, Design, Implementation of Storage for new private cloud environment
* Regular progress reports/update sessions, stakeholder management, relationship building.
* Project documentation, handover to operations planning, documentation
* Full Backup current environment review, recommendations for improvements.
* Project Planning, risk identification, tracking, resolution, utilising Zendesk, Jira and sharepoint
* Management summary reports, highlights, issues, risks, Agile Methodology.
* Private Cloud storage and Object Store utilising Netapp Storage AFF/FAS arrays.
* New backup environment replacing current with Veeam Backup Product for 3500 Hosts.
EMEA Storage/Backup/NAS-CAS Delivery Lead - DXC Technologies - Deutsche Bank Account
London- from Nov 2015 - Aug 2018
* Management of 30 SA's covering Storage, Backup and FSU ensuring SLA/KPI targets are met.
* Covering 30PB storage and 70PB of backup storage.
* Completion of Staffing reviews, 1to1's, appraisals and interviews.
* Global SPOC for Incident Management for Storage/Backup to ensure teams respond/act in accordance with set processes.
* Global SPOC for Change Management for Storage/Backup ensuring adherence to change processes, KPI's and SLA's.
* EMEA SPOC Knowledge Management
* Global SPOC for Problem Management issues/tasks for Storage
* Process improvements, Risk mitigation through improved processes.
* Implementation of Process improvements, Documentation reviews/updates/improvement
* Interviews of offshore staff (India) for transformation of services to offshore support.
Offshore, Manager, Processes, Zendesk, Veeam, NAS, Storage, KPI, Incident Management, Backup, Support, Transformation, Implementation, Design, Workshops, PLC, Management, Stakeholder Management, Cloud, Agile, SharePoint, Operations, Jira, Project Manager, Change management
2015 - 2015
job
EMEA Storage Operations Lead
unknown.
* TUPE's into HP as part of the outsourcing of Deutsche Bank IT Support
* Vendor service reviews
* Operational process reviews for new hardware implementation.
* 21PB storage under management
* Operational Readiness reviews for new technology implementations
* Vendor service reviews
* Operational process reviews for new hardware implementation.
* 21PB storage under management
* Operational Readiness reviews for new technology implementations
It support, Operations, Management, Service, Technology, It, Outsourcing, Implementation, Support, Hardware, Storage
2012 - 2015
job
EMEA Storage Operations Lead
Deutsche Bank.
* Managing day to day support for the EMEA Storage Environment
* Creation of relationships with Global Internal Teams
* Change Management SPOC for Global Storage Team
* Review and unification of all Global Storage Processes
* Implementation of Global Support Model
* Workload management of 20 Storage SA's.
* Continuous improvement, optimisation of current storage platforms
* Technical Support, Capacity planning, project implementation, project management
* Responsible for a 12PB storage environment
* Creation of relationships with Global Internal Teams
* Change Management SPOC for Global Storage Team
* Review and unification of all Global Storage Processes
* Implementation of Global Support Model
* Workload management of 20 Storage SA's.
* Continuous improvement, optimisation of current storage platforms
* Technical Support, Capacity planning, project implementation, project management
* Responsible for a 12PB storage environment
Change management, Project Management, Operations, Continuous improvement, Optimization, Management, Implementation, Support, Storage, Processes
2010 - 2011
job
Technical Support
BNYMellon.
London- from Jan 2010 - Dec 2011
* Day to day support/engineering for the EMEA Storage Environment
* Recently introduced Netapp FAS3160 Units, in process of adding more
* Creation of relationships with US/APAC Internal Teams
* Implementation of automated alerting across all storage platforms
* Engineering Focal point for all Storage related projects in EMEA and APAC
* Continuous improvement, optimisation of current storage platforms
* De-Duplication POC, and Implementation.
* Technical Support, Capacity planning, project implementation, project management
* Responsible for a 1.7PB storage environment
* Day to day support/engineering for the EMEA Storage Environment
* Recently introduced Netapp FAS3160 Units, in process of adding more
* Creation of relationships with US/APAC Internal Teams
* Implementation of automated alerting across all storage platforms
* Engineering Focal point for all Storage related projects in EMEA and APAC
* Continuous improvement, optimisation of current storage platforms
* De-Duplication POC, and Implementation.
* Technical Support, Capacity planning, project implementation, project management
* Responsible for a 1.7PB storage environment
Project Management, Continuous improvement, Optimization, Management, Engineering, Implementation, Support, Storage
2006 - 2008
job
Director Switches
4 HP EVA's.
Canary Wharf- from May 2006 - Feb 2008
* Management of the Storage Team responsible for supporting and improving the Bank's SAN storage infrastructure in the EMEA region, including the backup environment and various server/storage management tools such as RDP, SIM, Storage Essentials, DR Tests, Restore Test Plans.
* Day to Day Management/Support of 4 HP EVA's, 2 x EMC Centera CAS systems and 1 x EMC EDL 4200 Disk Library, totalling approximately 225TB of storage and the associated switched fabric which comprises of Brocade 12000 Director Switches in a dual fabric configuration with edge switches (NPIV enabled) , 200 SAN attached hosts and SAN boot HP P-Class and C-Class Blade servers.
* Input into the Technical Design & Implementation for archiving, storage and management tools projects ranging from new CAS implementations to Code updates on SAN's, product reviews, future planning of storage systems, HP Storage Essentials Implementation and documentation.
* Other responsibilities include the creation and management of a document management system to enable the control of technical documentation, carrying out Staff Appraisals, team management, skills requirements, training plans, product reviews, fault management/escalations, and vendor management
Resilience
* Management of the Storage Team responsible for supporting and improving the Bank's SAN storage infrastructure in the EMEA region, including the backup environment and various server/storage management tools such as RDP, SIM, Storage Essentials, DR Tests, Restore Test Plans.
* Day to Day Management/Support of 4 HP EVA's, 2 x EMC Centera CAS systems and 1 x EMC EDL 4200 Disk Library, totalling approximately 225TB of storage and the associated switched fabric which comprises of Brocade 12000 Director Switches in a dual fabric configuration with edge switches (NPIV enabled) , 200 SAN attached hosts and SAN boot HP P-Class and C-Class Blade servers.
* Input into the Technical Design & Implementation for archiving, storage and management tools projects ranging from new CAS implementations to Code updates on SAN's, product reviews, future planning of storage systems, HP Storage Essentials Implementation and documentation.
* Other responsibilities include the creation and management of a document management system to enable the control of technical documentation, carrying out Staff Appraisals, team management, skills requirements, training plans, product reviews, fault management/escalations, and vendor management
Resilience
Infrastructure, Blade, SAN, EMC, Server, Storage, Technical documentation, Team management, Backup, Design, Support, Implementation, Vendor Management, Test, Management, C, Training
2003 - 2006
freelance
Infrastructure Manager/Technical Specialist/Consultant
ITNET/SERCO.
Management of Infrastructure Team involved the Management of a team of 16
covering Networks, Exchange, Server and Security. Work included workload
management, planning, cost management, quality assurance of procedural/process/design documentation.
* Technical Design & Implementation Project, specialising
In Legato Networker, DiskXtender, MailXtender, Replistor, HP Insight Manager, ILO and web Interface.
* Involved in the Windows NT to Windows 2003 design for 27 sites, 200 servers & 6000 users
* Management of all project documentation to ensure smooth acceptance into support.
* Management of all Infrastructure Documentation/Processes
* Design and Management of Projects into Support process
covering Networks, Exchange, Server and Security. Work included workload
management, planning, cost management, quality assurance of procedural/process/design documentation.
* Technical Design & Implementation Project, specialising
In Legato Networker, DiskXtender, MailXtender, Replistor, HP Insight Manager, ILO and web Interface.
* Involved in the Windows NT to Windows 2003 design for 27 sites, 200 servers & 6000 users
* Management of all project documentation to ensure smooth acceptance into support.
* Management of all Infrastructure Documentation/Processes
* Design and Management of Projects into Support process
Design, Exchange, Management, Windows, Security, Implementation, Quality Assurance, Support, Infrastructure, Web, Server, Processes, Manager
1998 - 2003
job
Technical Specialist/Server Team Leader
SchlumbergerSema.
* Technical Team Leader on the National Air Traffic Services contract and another Government Agencies
* Project work on other contracts such as BAT (London)
* Staff Appraisals, team management, skills requirement, training plans
* Management of incidents to within OLA/SLA's
* Production of Monthly reports for publication to the customer
* Development of Infrastructure monitoring environments using BMC Patrol
* Provided OOH On call cover
Technical Skills
* EMCSA EMC Storage Administrator
* HP APS Accredited Platform Specialist - Proliant
* Windows DNS, DHCP, WINS, TCP/IP & MS Clustering
* Server H/W HP/ Compaq Proliant, Dell PowerEdge, HP P-Class/C-Class Blades.
* Virus Utilities Sophos AV, McAfee, Trend, CA Unicenter, AVG
* Backup Legato Networker 7.2, Veritas Backup Exec and Netbackup, Arcserve
* Network H/W SAN Switch Mgmt Software/Hardware, Brocade, Cisco
* Monitoring HP Insight Manager, BMC Patrol, TNG Unicenter
* HSM/Archiving Legato DiskXtender , EmailXtender
* Backup H/W MSL 6000, Storagetek L700/SL8500, LTO2,3 , DAT/DLT drives/libraries
* Replication Continuous Access, Legato Replistor, SRDF, IP Replication
* LAN/WAN TCP/IP, FC
* Management BMC Patrol, Tivoli, CA Unicentre Management Suite, ServiceNow
* Project work on other contracts such as BAT (London)
* Staff Appraisals, team management, skills requirement, training plans
* Management of incidents to within OLA/SLA's
* Production of Monthly reports for publication to the customer
* Development of Infrastructure monitoring environments using BMC Patrol
* Provided OOH On call cover
Technical Skills
* EMCSA EMC Storage Administrator
* HP APS Accredited Platform Specialist - Proliant
* Windows DNS, DHCP, WINS, TCP/IP & MS Clustering
* Server H/W HP/ Compaq Proliant, Dell PowerEdge, HP P-Class/C-Class Blades.
* Virus Utilities Sophos AV, McAfee, Trend, CA Unicenter, AVG
* Backup Legato Networker 7.2, Veritas Backup Exec and Netbackup, Arcserve
* Network H/W SAN Switch Mgmt Software/Hardware, Brocade, Cisco
* Monitoring HP Insight Manager, BMC Patrol, TNG Unicenter
* HSM/Archiving Legato DiskXtender , EmailXtender
* Backup H/W MSL 6000, Storagetek L700/SL8500, LTO2,3 , DAT/DLT drives/libraries
* Replication Continuous Access, Legato Replistor, SRDF, IP Replication
* LAN/WAN TCP/IP, FC
* Management BMC Patrol, Tivoli, CA Unicentre Management Suite, ServiceNow
Team management, Manager, Dell poweredge, Contracts, Utilities, SAN, EMC, Production, Administrator, WAN, Server, Storage, Software, Development, Training, Monitoring, ServiceNow, Hardware, Backup, Infrastructure, Network, TCP/IP, Windows, Management, DNS, C, Cisco, Contracts
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