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Senior
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0
jobs
Mike Jefferson
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
User Researcher (Revenue Scotland)
unknown.
I was brought into Revenue Scotland as a contractor to apply a user-centred process to the development of a new online service to collect and manage Scotland's devolved taxes. During my
time at Revenue Scotland I have:
• Developed a user research strategy.
• Conducted a range of user research activities, from contextual enquiries at external user
sites to usability testing in Scottish Government's in-house lab.
• Outlined user archetypes and mapped out key user journeys for the service.
• Created interactive prototypes to facilitate the collection of stakeholder and user
feedback, and to inform development.
• Promoted the value of user research by encouraging stakeholder participation in research
activities (e.g. observation & sense-making).
• Collaborated with the project team to ensure that user research insights are prioritised
and used to effectively inform design change.
time at Revenue Scotland I have:
• Developed a user research strategy.
• Conducted a range of user research activities, from contextual enquiries at external user
sites to usability testing in Scottish Government's in-house lab.
• Outlined user archetypes and mapped out key user journeys for the service.
• Created interactive prototypes to facilitate the collection of stakeholder and user
feedback, and to inform development.
• Promoted the value of user research by encouraging stakeholder participation in research
activities (e.g. observation & sense-making).
• Collaborated with the project team to ensure that user research insights are prioritised
and used to effectively inform design change.
Design, User research, Research, Usability, Service, Researcher, Usability & UX, Testing, Development, Online
2016 - 2019
job
User Researcher
Lloyds Banking Group.
I joined Lloyds Banking Group as the first user researcher in Scotland. I led the user research
within the Financial Planning and Retirement value stream. This involved:
• Working with proposition colleagues and project team members (e.g. product owners and user experience designers) to identify hypotheses and research questions, and shape the scope and approach for user research engagements.
• Specifing criteria to target the recruitment of research participants, working with 3rd party
recruiters to source representative candidates, and developing a user panel to support
ongoing research.
• Deploying a mix of qualitative and quantitative methods (e.g. field studies, interviews, concept testing, usability testing, surveys, remote methods) as appropriate to address
research objectives.
• Raising awareness of the value of user research, and increasing stakeholder engagement
through observation, collaborative analysis, show 'n tell, presentations, and drop-in sessions.
• Establishing a Scottish user research community of practice within the company
within the Financial Planning and Retirement value stream. This involved:
• Working with proposition colleagues and project team members (e.g. product owners and user experience designers) to identify hypotheses and research questions, and shape the scope and approach for user research engagements.
• Specifing criteria to target the recruitment of research participants, working with 3rd party
recruiters to source representative candidates, and developing a user panel to support
ongoing research.
• Deploying a mix of qualitative and quantitative methods (e.g. field studies, interviews, concept testing, usability testing, surveys, remote methods) as appropriate to address
research objectives.
• Raising awareness of the value of user research, and increasing stakeholder engagement
through observation, collaborative analysis, show 'n tell, presentations, and drop-in sessions.
• Establishing a Scottish user research community of practice within the company
User Experience, User research, Research, Usability, Researcher, Banking, Recruitment, Surveys, Support, Usability & UX, Testing, Community, LED
2011 - 2016
job
User Experience Designer (Royal London)
unknown.
When I joined Royal London, the user experience (UX) Designer role was a new one. Alongside a
colleague, I was responsible for building up the UX capability at Royal London from scratch by:
• Developing relationships with stakeholders, within the projects division and in other parts
of the business, including proposition, servicing and digital marketing.
• Establishing and embedding a user-centred design process.
• Building up a panel of representative users willing to participate in user research.
• Conducting qualitative and quantitative research to discover actionable insights and benchmark user experience.
• Validating designs using stakeholder review and usability testing (face-to-face and remotely) as part of an iterative process.
• Establishing and fostering a cross-disciplinary group to agree and document UX design
patterns, principles, and a digital style guide.
• Modelling interaction and UI, using sketches, wireframes and interactive prototypes.
• Working with business analysts, developers and testers as part of an agile team to ensure
that UX considerations are fully represented throughout development.
colleague, I was responsible for building up the UX capability at Royal London from scratch by:
• Developing relationships with stakeholders, within the projects division and in other parts
of the business, including proposition, servicing and digital marketing.
• Establishing and embedding a user-centred design process.
• Building up a panel of representative users willing to participate in user research.
• Conducting qualitative and quantitative research to discover actionable insights and benchmark user experience.
• Validating designs using stakeholder review and usability testing (face-to-face and remotely) as part of an iterative process.
• Establishing and fostering a cross-disciplinary group to agree and document UX design
patterns, principles, and a digital style guide.
• Modelling interaction and UI, using sketches, wireframes and interactive prototypes.
• Working with business analysts, developers and testers as part of an agile team to ensure
that UX considerations are fully represented throughout development.
Usability, UP, Patterns, Guide, Development, Testing, Design process, Usability & UX, Quantitative research, Wireframes, Digital Marketing, UI, Agile, Research, UX, User research, UX Design, User Experience, Design, Marketing
My education
University College London
MSc, Human-Computer Interaction
MSc, Human-Computer Interaction
Sheffield University
BSc, Cognitive Science
BSc, Cognitive Science
n/a
Secondary, (AAB). Chase High, Malvern
Secondary, (AAB). Chase High, Malvern
Bolton University
Unspecified, Psychology
Unspecified, Psychology
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