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Senior Project/Programme Manager
Olusola Olaribigbe
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
PRINCE2 and SCRUM certified; An enthusiast for implementing cutting edge technology and systems to bring about business change driving growth. Portfolio of experience leading small to large scale IT transformation and business change projects concurrently from inception to completion in various agile environments. Expertise in business requirement gathering across different work streams, preparing business cases and RFP/RFI documentations, building monitoring tools e.g. project plans, RAID logs, change documents and more. Proficient applying appropriate agile and waterfall methodologies. Talented incorporating good project governance, building collaborative teams and communicating with all stakeholder up to C-level Executives. Ability to translate technical language to a non-technical audience. Strong vendor/3rd party supplier and contractor management abilities. Willing to go the extra mile to drive success in an organisation.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
utilizing internal staff
21 Financial.
year for projects aimed at strengthening CRM position in the business.
Key Achievements:
* Worked with the Microsoft Business support partner to agree a sprint planning process used for the timely release of Microsoft Dynamics 365 CRM changes.
* Created detailed project and resource plans, utilizing internal staff for various project activities yielding a cost saving of
3%.
Key Projects:
* Dynamic AX to Azure: Interacted with a broad array of Corporate IT and supplier resources to ensure infrastructure
activities were properly planned, managed and executed to achieve cost savings. Worked closely with the end users,
business technologies, and others to understand and prioritize business goals and information needs related to the project.
Managed supplier relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction.
* MS Dynamic 365 CRM Upgrade Phase 1: Directed and coordinated activities of project personnel to ensure project
progressed on schedule. Led process improvement initiative to streamline process for sprints which included developing a
CRM backlog template in the form of user stories. Coordinated business efforts to validate the existing backlog of business
CRM requirements. Led daily virtual standup meetings with Technical team removing impediments. Facilitated workshops with Dynamics CRM Business MS partner to plan sprints and priorities backlog items. Responsible for business change
management process including training, communication and service desk support.
* MS Dynamic 365 CRM Client Name and Address Clean Up: Consulted with management and reviewed project
proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements
1|P a g e
and allotment of resources. Outlined strategy for long term maintenance of system data. Built project business case,
resource plan, high level project plan and obtained a 3rd party supplier quote.
Key Achievements:
* Worked with the Microsoft Business support partner to agree a sprint planning process used for the timely release of Microsoft Dynamics 365 CRM changes.
* Created detailed project and resource plans, utilizing internal staff for various project activities yielding a cost saving of
3%.
Key Projects:
* Dynamic AX to Azure: Interacted with a broad array of Corporate IT and supplier resources to ensure infrastructure
activities were properly planned, managed and executed to achieve cost savings. Worked closely with the end users,
business technologies, and others to understand and prioritize business goals and information needs related to the project.
Managed supplier relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction.
* MS Dynamic 365 CRM Upgrade Phase 1: Directed and coordinated activities of project personnel to ensure project
progressed on schedule. Led process improvement initiative to streamline process for sprints which included developing a
CRM backlog template in the form of user stories. Coordinated business efforts to validate the existing backlog of business
CRM requirements. Led daily virtual standup meetings with Technical team removing impediments. Facilitated workshops with Dynamics CRM Business MS partner to plan sprints and priorities backlog items. Responsible for business change
management process including training, communication and service desk support.
* MS Dynamic 365 CRM Client Name and Address Clean Up: Consulted with management and reviewed project
proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements
1|P a g e
and allotment of resources. Outlined strategy for long term maintenance of system data. Built project business case,
resource plan, high level project plan and obtained a 3rd party supplier quote.
CRM, Azure, Training, User stories, Management, Service, Dynamics 365, Business Case, Workshops, It, Support, Infrastructure, Dynamics CRM, LED, UP
2019 - 2020
job
Business Process and Systems Programme Manager (CRM-Sales & Marketing)
Control Risk.
London/APAC/EMEA
Control Risks is a global risk and strategic consulting firm specializing in political, security and integrity risk.
Business Process and Systems Programme Manager (CRM-Sales & Marketing), Nov 2019 - Feb 2020
Responsible for the revival of stalled projects, redefined the project scope and objectives for each project. Developed business cases and project plans to help re-established, re-gain the buy-in and confidence of both internal and external stakeholder relationships.
Ensured frequent communication and constant project updates fostering visibility and transparency through project delivery.
Ensured accurate circulation of information pertaining to risk and issues for senior stakeholder's timely decision and response.
Embedded good project governance, created standard digestible project documentation to support uniformity across projects.
Monitored and controlled the team tasks of internal and external resource to ensure alignment. Worked with Global Partners to devise CRM long term strategy to bridge the gap between Sales and Marketing (CRM). Built business cases in preparation for
Control Risks is a global risk and strategic consulting firm specializing in political, security and integrity risk.
Business Process and Systems Programme Manager (CRM-Sales & Marketing), Nov 2019 - Feb 2020
Responsible for the revival of stalled projects, redefined the project scope and objectives for each project. Developed business cases and project plans to help re-established, re-gain the buy-in and confidence of both internal and external stakeholder relationships.
Ensured frequent communication and constant project updates fostering visibility and transparency through project delivery.
Ensured accurate circulation of information pertaining to risk and issues for senior stakeholder's timely decision and response.
Embedded good project governance, created standard digestible project documentation to support uniformity across projects.
Monitored and controlled the team tasks of internal and external resource to ensure alignment. Worked with Global Partners to devise CRM long term strategy to bridge the gap between Sales and Marketing (CRM). Built business cases in preparation for
Marketing, CRM, Consulting, Sales, Embedded, Security, Support, Business cases, Manager
2019 - 2019
job
Senior Project Manager - Technology
TI-Media.
London/Europe
A consumer magazine and digital publisher in the United Kingdom, with a portfolio selling over 350 million copies each year.
Senior Project Manager - Technology, Apr 2019 - Oct 2019
Responsible for the delivery of global business infrastructure projects as well as acting as Business Analyst and Technical Support on projects. Projects delivered focused on the separation of infrastructure from former parent organisation Time Inc, UK. Managed
and delivered programmes of works aligned with business strategy aimed at improving company performances to drive revenue
growth whilst reducing operational cost. Promoted an agile environment, worked with Heads of Departments to determine specific
business needs and ensured provisioning. Chaired regular meetings, daily stand ups, user champions groups and Executive steering
groups ensured adequate business change consideration were made. Collaborated with Business SME's to build a strategic business
communication plan to ensure user readiness as well as user adaptation and usage. Incorporated full project methodology into project
teams established clear roles and responsibilities. Developed KPI tools to manage and control project progress.
Key Achievements:
* Identified a cost saving of £20K/year through analysis of Office 365 user licence allocation.
* The development of detailed project plan aligned with 3rd party plan and resources led to successful project deliver 3 weeks
before deadline.
Key Projects:
* Windows 10 Upgrade: Windows 10 Upgrade: Planned and monitored the rollout to 3000+ users of Windows 10. Worked
with Team to determine PST migration to O365(Outlook, SharePoint, Teams etc) strategy. Coordinated infrastructure
readiness for Windows 10 upgrade which included application compatibility testing, rationalization and remediation of software/hardware. Coordinated concurrent application projects for rehosting of applications as part of remediation.
Identified work stream champion to support information cascading to user to support effective user laptop swap schedule.
Performed business analysis into various infrastructure such as the Storage (shared drives) for migration to OneDrive and database analysis for decommissioning.
* Office 365 Tenant Separation: Orchestrated the setup of a new O365 tenant separating TIM from Time Inc, UK
environment OneDrive, SharePoint, Teams, Outlook. Managed the roll out of an Identity and Access Management solution;
DUO (SSO and MFA solution), AD Manager Plus, and Mimecast to new O365 tenant. Responsible for the validation of number of users, shared mailboxes, Distribution lists, SharePoint sites, Teams channels to be migrated but also to determine
number of licenses and associated cost. Arranged with MS Partner; CTI Statement of Work (SOW) ensuring resources
availability. Provided hands on technical support to IT Helpdesk to resolve post migration issues such as missed migrated
user/shared mailboxes or SharePoint sites, fixed failed migrations and reconfigure corrupted profiles.
* Salesforce to Adpoint (CRM) Migration: Organised various workshops to gather vendor and business SME requirements
and system gaps. Worked with the Sales Team to create user stories in preparation of vendor sprint cycles. Ensured SOW
were approved and signed off on time. Arranged funding and resources for data cleansing task for improved Master data.
Coordinated user testing activities and prepared cutover plan.
A consumer magazine and digital publisher in the United Kingdom, with a portfolio selling over 350 million copies each year.
Senior Project Manager - Technology, Apr 2019 - Oct 2019
Responsible for the delivery of global business infrastructure projects as well as acting as Business Analyst and Technical Support on projects. Projects delivered focused on the separation of infrastructure from former parent organisation Time Inc, UK. Managed
and delivered programmes of works aligned with business strategy aimed at improving company performances to drive revenue
growth whilst reducing operational cost. Promoted an agile environment, worked with Heads of Departments to determine specific
business needs and ensured provisioning. Chaired regular meetings, daily stand ups, user champions groups and Executive steering
groups ensured adequate business change consideration were made. Collaborated with Business SME's to build a strategic business
communication plan to ensure user readiness as well as user adaptation and usage. Incorporated full project methodology into project
teams established clear roles and responsibilities. Developed KPI tools to manage and control project progress.
Key Achievements:
* Identified a cost saving of £20K/year through analysis of Office 365 user licence allocation.
* The development of detailed project plan aligned with 3rd party plan and resources led to successful project deliver 3 weeks
before deadline.
Key Projects:
* Windows 10 Upgrade: Windows 10 Upgrade: Planned and monitored the rollout to 3000+ users of Windows 10. Worked
with Team to determine PST migration to O365(Outlook, SharePoint, Teams etc) strategy. Coordinated infrastructure
readiness for Windows 10 upgrade which included application compatibility testing, rationalization and remediation of software/hardware. Coordinated concurrent application projects for rehosting of applications as part of remediation.
Identified work stream champion to support information cascading to user to support effective user laptop swap schedule.
Performed business analysis into various infrastructure such as the Storage (shared drives) for migration to OneDrive and database analysis for decommissioning.
* Office 365 Tenant Separation: Orchestrated the setup of a new O365 tenant separating TIM from Time Inc, UK
environment OneDrive, SharePoint, Teams, Outlook. Managed the roll out of an Identity and Access Management solution;
DUO (SSO and MFA solution), AD Manager Plus, and Mimecast to new O365 tenant. Responsible for the validation of number of users, shared mailboxes, Distribution lists, SharePoint sites, Teams channels to be migrated but also to determine
number of licenses and associated cost. Arranged with MS Partner; CTI Statement of Work (SOW) ensuring resources
availability. Provided hands on technical support to IT Helpdesk to resolve post migration issues such as missed migrated
user/shared mailboxes or SharePoint sites, fixed failed migrations and reconfigure corrupted profiles.
* Salesforce to Adpoint (CRM) Migration: Organised various workshops to gather vendor and business SME requirements
and system gaps. Worked with the Sales Team to create user stories in preparation of vendor sprint cycles. Ensured SOW
were approved and signed off on time. Arranged funding and resources for data cleansing task for improved Master data.
Coordinated user testing activities and prepared cutover plan.
It, LED, Manager, Access management, Storage, Organization, Office, Software, Development, KPI, Testing, Hardware, Infrastructure, Analyst, Support, Growth, Business strategy, Workshops, Technology, Windows, Sales, Management, User stories, Salesforce, Database, Agile, User testing, SharePoint, Office 365, Business Analysis, CRM, Project Manager
2019 - 2019
job
Senior Project Manager - Technology (Design, Delivery and Change)
Cancer Research.
London
Cancer Research UK is a cancer research and awareness charity, aimed at reducing the number of deaths from cancer.
Senior Project Manager - Technology (Design, Delivery and Change), Jan 2019 - Apr 2019
Led the delivery of a large-scale complex change projects with values of £5-12 million at various project lifecycle stages on an
interim basis. Established clear project strategy and approach ensured agreement amongst all stakeholders at all times. Improved
existing agile practices i.e. SCRUM principles; which encouraged healthy Team dynamics and participation. Prepared and
maintained project plans synchronized with supplier/vendor service/product delivery plans. Created RAID were risks, issues and dependencies were identified, documented and controlled. Utilized various tools such as MS Teams for effective communication,
visibility and circulation of up to date information. Organized and chaired Steerco meetings which included preparing and circulating
project status update documents in advance of meetings. Established communication structure that included all business
Workstreams guaranteeing any project changes had relevant input and gained agreement and the right approval before implemented in project.
Key Achievements:
* Identified a potential cost saving opportunity of £30k per year through a potential cross docking solution partnership with other building tenants.
* The use of collaboration tools increased visibility by 100% and new laptop roll out increased by 5% per week.
2|P a g e
Key Projects:
* Windows 10 Laptop rollout: Developed the strategy for the roll out of 4000 new laptops with Office 365 OneDrive,
SharePoint, Teams and Yammer. Coordinated various device swap sessions supporting user with initial laptop set ups which included building a guide to support users. Managed the process removal process and recycling of old monitors, thin
clients and the installation of new ASUS docks on workstations. Identified, communicated and actively managed resources
for the project. Created user communication plan to guarantee business and user readiness.
* Workday (ERP) Implementation Upgrade: Implementation of time and attendance module. Interface between the internal Team and External consultants to safeguarding effective coordination and delivery of Workday implementations
in agile setting. Built product backlog to support better sprint planning/cycles. Managed and guided the project team(s) throughout the project, setting clear expectations and milestones, enabled effective teamwork and collaboration using tools
such as MS Teams and JIRA. Ensured project scope was understood as well as the detailed Statement of Work, established
Change Control Mechanisms to manage changes in terms of project scope, timelines, resourcing, roles and responsibilities
etc. Monitored progress of tasks against the plan and budget, reported to leadership on project status and issues. Managed
sign-offs and billing for the Project.
* Office Relocation Project: Managed tendering process from the population RFP template documents, organised supplier
evaluation and selection workshops, product/ service demo session to contract exchange. Coordinated space planning
activities, ensuring all work stream special requirements were captured and sign off on time. Supervised the build of replica
new style meeting rooms of the new office to gain insight into user experience of the replacement Audio/Video equipment.
Prepared the relevant work packages.
Cancer Research UK is a cancer research and awareness charity, aimed at reducing the number of deaths from cancer.
Senior Project Manager - Technology (Design, Delivery and Change), Jan 2019 - Apr 2019
Led the delivery of a large-scale complex change projects with values of £5-12 million at various project lifecycle stages on an
interim basis. Established clear project strategy and approach ensured agreement amongst all stakeholders at all times. Improved
existing agile practices i.e. SCRUM principles; which encouraged healthy Team dynamics and participation. Prepared and
maintained project plans synchronized with supplier/vendor service/product delivery plans. Created RAID were risks, issues and dependencies were identified, documented and controlled. Utilized various tools such as MS Teams for effective communication,
visibility and circulation of up to date information. Organized and chaired Steerco meetings which included preparing and circulating
project status update documents in advance of meetings. Established communication structure that included all business
Workstreams guaranteeing any project changes had relevant input and gained agreement and the right approval before implemented in project.
Key Achievements:
* Identified a potential cost saving opportunity of £30k per year through a potential cross docking solution partnership with other building tenants.
* The use of collaboration tools increased visibility by 100% and new laptop roll out increased by 5% per week.
2|P a g e
Key Projects:
* Windows 10 Laptop rollout: Developed the strategy for the roll out of 4000 new laptops with Office 365 OneDrive,
SharePoint, Teams and Yammer. Coordinated various device swap sessions supporting user with initial laptop set ups which included building a guide to support users. Managed the process removal process and recycling of old monitors, thin
clients and the installation of new ASUS docks on workstations. Identified, communicated and actively managed resources
for the project. Created user communication plan to guarantee business and user readiness.
* Workday (ERP) Implementation Upgrade: Implementation of time and attendance module. Interface between the internal Team and External consultants to safeguarding effective coordination and delivery of Workday implementations
in agile setting. Built product backlog to support better sprint planning/cycles. Managed and guided the project team(s) throughout the project, setting clear expectations and milestones, enabled effective teamwork and collaboration using tools
such as MS Teams and JIRA. Ensured project scope was understood as well as the detailed Statement of Work, established
Change Control Mechanisms to manage changes in terms of project scope, timelines, resourcing, roles and responsibilities
etc. Monitored progress of tasks against the plan and budget, reported to leadership on project status and issues. Managed
sign-offs and billing for the Project.
* Office Relocation Project: Managed tendering process from the population RFP template documents, organised supplier
evaluation and selection workshops, product/ service demo session to contract exchange. Coordinated space planning
activities, ensuring all work stream special requirements were captured and sign off on time. Supervised the build of replica
new style meeting rooms of the new office to gain insight into user experience of the replacement Audio/Video equipment.
Prepared the relevant work packages.
Service, UP, LED, Manager, Demo, Interim, Guide, Workday, Office, Support, Implementation, RFP, Workshops, Audio, Technology, Design, Windows, Leadership, Agile, ERP, SharePoint, Exchange, Budget, Research, Jira, Office 365, Video, Project Manager, Scrum, User Experience
2017 - 2018
job
Hybrid Project Manager/Business Analyst
British Standard Institute.
London/EMEA/APAC
A globally reorganised institution responsible for producing technical standards on a wide range of products and services.
Hybrid Project Manager/Business Analyst, Sept 2017 - Dec 2018
Managed global IT transformation projects. Responsible for cross-functional teams meeting targets within deadlines, governing
projects and teams in accordance to PMO standards. Accountable for project delivery; established business roadmaps and high-level
project plans used to track progress, directed all central project communications to monitor statuses, RAID logs, action plans, and capital provision. Organised various workshops globally, carried out business and process analysis, gathered requirements across
different business work streams on and off shore. Identified Business SME's and Workstream Champions ensured specific business
requirements were met. Secured resources, directed scheduling plans, estimated budgets, participated in procurement activities for
project within programme. Offered guidance to all stakeholder up to C-level, produces progress reports and chaired Steering
Committees. Reviewed RFP/RFI documentations and business cases for multiple projects while acting as Programme Manager.
Key Achievements:
* Introduced SCRUM principles; offered coaching to 35 people across EMEA and APAC business on Agile SCRUM
fundamentals for e-commerce website which increased the number of fixed bugs by 30%. Supported the New Product
owner in producing backlogs making them ready for the various sprint. Increased number of online training bookings by
10% in UK.
* Improved project productivity by unifying document templates, project frameworks, and regulating guidelines.
Key Projects:
* Windows 10 Upgrade and Office 365 rollout: Planned and monitored the rollout to 8000+ users of Windows 10 upgrade,
laptop/desktop refreshes, O365 (OneDrive, SharePoint, Teams), replaced monitors with virtualisation equipment (Wyse),
installation of System Centre Configuration Manager (SCCM) and Identity and access management solution roll out.
Developed project plan to monitor project progress and budget. Aided test activities to check compatibility of application with Windows10 safeguarding remediation and business readiness. Coordinated activities with stakeholders to put an
efficient plan in place to implement Azure, application discovery and testing. Programmed managed other dependent
projects such as Citrix equipment upgrade. Ensured user engagement and created training plan to guarantee that the upgrade
causes as little disruption to service as possible. Business workstream roll out coordination ensuring requirements meet.
Coordinated staff laptop exchange sessions.
* Datacenter consolidation: Managed and coordinated the consolidation of datacentre infrastructure components such as
security, servers, application, cloud etc. Coordinated the efforts to discover datacentre environments to determine scope of project and build business case to secure funding. Ensured that project was clearly specified, delivered on time, met
business and technical requirements and within the agreed budget. Developed project plans used to monitor and control.
Responsible for resourcing project and the management of third party and internal resources. Owned the day to day
workflow and worked with team to build work packages. Ensured risk and issues were identified and created clear plans
to mitigate.
* Workday (ERP) Implementation: Managed the delivery of the functional, technical, payroll and data streams of activity
associated with the delivery of Workday globally. Worked with SI Partner and Global Head of HR and Finance develop
use case and user stories bringing together existing functional, technical, testing, architectural and data activities into one
integrated plan. Worked with various Technical lead to understand current state of the infrastructure which included data.
3|P a g e
Along with the Data Management and other Lead process design, compliance risk and security. Data mapping workshops
to prepare data for Workday environment. Workday modules include Payroll, Workforce Planning, Recruitment and selection, Time and Absence management, General Ledger, Accounts Receivable and Payable etc.
* Global Salesforce Upgrade (CRM): Identified the key pain points in Salesforce and aligned initiatives and solutions.
Planned and led the associated system configuration, data cleansing, change management, user training and business
process re-engineering work required as part of the above solutions. Transformed team embedding agile best practice through coaching. Established and facilitated daily stand up, sprint planning and sprint demo and retrospective meetings
for continuous improvement post go live. Responsible for conflict resolution, removed all impediments, built safe
environments promoting productive culture for work. Ensured all agreed benefits were realized and product. API
integration with Workday for better finance process automation.
Networkrail (Transportation), London/Sussex/Kent
Owners and infrastructure manager of most of the railway network in Great Britain.
A globally reorganised institution responsible for producing technical standards on a wide range of products and services.
Hybrid Project Manager/Business Analyst, Sept 2017 - Dec 2018
Managed global IT transformation projects. Responsible for cross-functional teams meeting targets within deadlines, governing
projects and teams in accordance to PMO standards. Accountable for project delivery; established business roadmaps and high-level
project plans used to track progress, directed all central project communications to monitor statuses, RAID logs, action plans, and capital provision. Organised various workshops globally, carried out business and process analysis, gathered requirements across
different business work streams on and off shore. Identified Business SME's and Workstream Champions ensured specific business
requirements were met. Secured resources, directed scheduling plans, estimated budgets, participated in procurement activities for
project within programme. Offered guidance to all stakeholder up to C-level, produces progress reports and chaired Steering
Committees. Reviewed RFP/RFI documentations and business cases for multiple projects while acting as Programme Manager.
Key Achievements:
* Introduced SCRUM principles; offered coaching to 35 people across EMEA and APAC business on Agile SCRUM
fundamentals for e-commerce website which increased the number of fixed bugs by 30%. Supported the New Product
owner in producing backlogs making them ready for the various sprint. Increased number of online training bookings by
10% in UK.
* Improved project productivity by unifying document templates, project frameworks, and regulating guidelines.
Key Projects:
* Windows 10 Upgrade and Office 365 rollout: Planned and monitored the rollout to 8000+ users of Windows 10 upgrade,
laptop/desktop refreshes, O365 (OneDrive, SharePoint, Teams), replaced monitors with virtualisation equipment (Wyse),
installation of System Centre Configuration Manager (SCCM) and Identity and access management solution roll out.
Developed project plan to monitor project progress and budget. Aided test activities to check compatibility of application with Windows10 safeguarding remediation and business readiness. Coordinated activities with stakeholders to put an
efficient plan in place to implement Azure, application discovery and testing. Programmed managed other dependent
projects such as Citrix equipment upgrade. Ensured user engagement and created training plan to guarantee that the upgrade
causes as little disruption to service as possible. Business workstream roll out coordination ensuring requirements meet.
Coordinated staff laptop exchange sessions.
* Datacenter consolidation: Managed and coordinated the consolidation of datacentre infrastructure components such as
security, servers, application, cloud etc. Coordinated the efforts to discover datacentre environments to determine scope of project and build business case to secure funding. Ensured that project was clearly specified, delivered on time, met
business and technical requirements and within the agreed budget. Developed project plans used to monitor and control.
Responsible for resourcing project and the management of third party and internal resources. Owned the day to day
workflow and worked with team to build work packages. Ensured risk and issues were identified and created clear plans
to mitigate.
* Workday (ERP) Implementation: Managed the delivery of the functional, technical, payroll and data streams of activity
associated with the delivery of Workday globally. Worked with SI Partner and Global Head of HR and Finance develop
use case and user stories bringing together existing functional, technical, testing, architectural and data activities into one
integrated plan. Worked with various Technical lead to understand current state of the infrastructure which included data.
3|P a g e
Along with the Data Management and other Lead process design, compliance risk and security. Data mapping workshops
to prepare data for Workday environment. Workday modules include Payroll, Workforce Planning, Recruitment and selection, Time and Absence management, General Ledger, Accounts Receivable and Payable etc.
* Global Salesforce Upgrade (CRM): Identified the key pain points in Salesforce and aligned initiatives and solutions.
Planned and led the associated system configuration, data cleansing, change management, user training and business
process re-engineering work required as part of the above solutions. Transformed team embedding agile best practice through coaching. Established and facilitated daily stand up, sprint planning and sprint demo and retrospective meetings
for continuous improvement post go live. Responsible for conflict resolution, removed all impediments, built safe
environments promoting productive culture for work. Ensured all agreed benefits were realized and product. API
integration with Workday for better finance process automation.
Networkrail (Transportation), London/Sussex/Kent
Owners and infrastructure manager of most of the railway network in Great Britain.
Safe, Business cases, Analyst, Data mapping, Transformation, Implementation, RFP, Workflow, It, Infrastructure, Workshops, Recruitment, Security, Compliance, Business Case, Citrix, Engineering, Network, Testing, Office, Process design, Workday, Datacenter, Online, Demo, Access management, Tech lead, Hybrid, Manager, Go, LED, SI, UP, Automation, Change management, Scrum, Coaching, API, Project Manager, CRM, Office 365, Azure, Budget, Training, Exchange, SharePoint, ERP, Agile, Data management, Design, E-commerce, Cloud, C, Procurement, Salesforce, PMO, Continuous improvement, User stories, Management, Integration, Finance, Test, Windows, Service, Website
2015 - 2017
job
Project Manager
unknown.
Created detailed project plans identified key milestones. Liaised with stakeholders producing road maps, developed business cases and divulged project progress. Monitored supplier activities on site, ensured work delivery was to agreed standard set in plans.
Mitigated risks and removed all communications barriers. Produced all communication materials, engaging all users of project
intents and impact. Led workshops, set complex delivery schedules, and documented all project communications to enable quality
control. Developed high level performance report. Contributed to re-development of the London Bridge project; provided proficient
operational strategies.
Key Achievements:
* Successfully managed a budget of £2+million. Identified a yearly cost saving of £150k via an upgrade of an existing web-
based application utilising DevOps methodology.
* Orchestrated welfare facilities fit-out ensuring that all elements of health and safety standards were adhered to.
Key Projects:
* Office Relocation Project: Managed the logistics and transportation of old office equipment, fully decommissioned old
office. Co-ordinated with external contractor's space planning and set up new office infrastructure including LAN/WAN
equipment, Wi-Fi, server room (switches, router, caballing, firewalls, racks), audio and visual (AV) equipment and VoIP
phones. Liaised with 3rd parties ensured timelines in contract agreements were adhered too. Indorsed agile working
practices, supported Workplace Facilities and HR to draft policies and engaged in employee communications through
process. Transitioned 450+ staff to new office space.
* Welfare facilities upgrade: Negotiated with suppliers the installation of amenities, deployed a digital key solution across
the depot, detailing strategic placement of electronic padlock and increased security.
* Office 365 roll out and mobile phone upgrade: Conducted all inventory evaluation activities, worked with supplier to
develop roll out plans. Scheduled training for over 2000 users across Sussex and Kent offices, old mobile phone return and new mobile phone set up sessions. Agreed O365 (including OneDrive, SharePoint, Teams and Yammer) specifications,
high level functionality, impact analyses and process changes in conjunction with the Business owners. Coordinated data
migration to OneDrive and SharePoint.
Mitigated risks and removed all communications barriers. Produced all communication materials, engaging all users of project
intents and impact. Led workshops, set complex delivery schedules, and documented all project communications to enable quality
control. Developed high level performance report. Contributed to re-development of the London Bridge project; provided proficient
operational strategies.
Key Achievements:
* Successfully managed a budget of £2+million. Identified a yearly cost saving of £150k via an upgrade of an existing web-
based application utilising DevOps methodology.
* Orchestrated welfare facilities fit-out ensuring that all elements of health and safety standards were adhered to.
Key Projects:
* Office Relocation Project: Managed the logistics and transportation of old office equipment, fully decommissioned old
office. Co-ordinated with external contractor's space planning and set up new office infrastructure including LAN/WAN
equipment, Wi-Fi, server room (switches, router, caballing, firewalls, racks), audio and visual (AV) equipment and VoIP
phones. Liaised with 3rd parties ensured timelines in contract agreements were adhered too. Indorsed agile working
practices, supported Workplace Facilities and HR to draft policies and engaged in employee communications through
process. Transitioned 450+ staff to new office space.
* Welfare facilities upgrade: Negotiated with suppliers the installation of amenities, deployed a digital key solution across
the depot, detailing strategic placement of electronic padlock and increased security.
* Office 365 roll out and mobile phone upgrade: Conducted all inventory evaluation activities, worked with supplier to
develop roll out plans. Scheduled training for over 2000 users across Sussex and Kent offices, old mobile phone return and new mobile phone set up sessions. Agreed O365 (including OneDrive, SharePoint, Teams and Yammer) specifications,
high level functionality, impact analyses and process changes in conjunction with the Business owners. Coordinated data
migration to OneDrive and SharePoint.
Business cases, UP, LED, Manager, WAN, Server, Web, Office, Health, Safety, Development, Infrastructure, Project Manager, Router, Voip, Workshops, Security, Audio, Agile, SharePoint, Training, DevOps, Budget, Office 365
2013 - 2015
job
IT Project Manager
Carphone Warehouse.
Dec 2013 - Nov 2015
Arranged kick off meetings, identified project steering group and key project members, determined project scopes, quality and budget. Determined key requirements, targets, obstacles, and deadlines. Developed, implemented and managed detailed project
plans utilised appropriate methodologies (Prince II, Agile, and Waterfall, Lean etc.) to assure success, timely delivery and effectively
manage interdependencies, critical path, risks and issues. Produced detailed reports, strategy documents, test and cutover plans to track progress and expenditure against budget while highlighting probability and recognising need for remedial actions. Established
collaborative relations with stakeholders and suppliers to govern timelines and safeguard best use of resources.
Key Achievements:
* Spearheaded the SharePoint intranet and employee project on course and carried out meetings to encourage team
engagement and accountability for better product quality and deliverance.
* Inherited a Microsoft Dynamics AX (ERP) project. Rolled out Dynamic AX; Time and Attendance (clock in and out),
absence management, recruitment and selection management modules. Identified HR As-Is and To-Be process identified
process gaps with coding activities. Created with support of Dynamic Partner detailed testing and cutover plans.
4|P a g e
Key Projects:
* Human Resource (HR) software systems: Supervised sit, monitored the installation of KRONOS biometric time and attendance system in 30 stores, coordinated the training of 600+ end-users. Oversaw engineer activities of LAN/WAN,
Wi-Fi upgrade and upgrade of EPOS equipment including as electronic signature pads, chip and pin machine, invoice
printers in stores. Responsible for supporting System Integrators with the software development of EPOS and configuration
* Succession Planning Project: Led SharePoint intranet website user guide 'How2' project. Gathered the key requirements
through user stores, drove website creative design process with Architects. Applied agile methodologies to keep project on
track and encourage collaborative working.
* Windows 10 Migration: Migrated 1000+ users migrated to Windows 10, orchestrated Office 365 rollout and organised
hardware refreshes for 600 users. Provided hands on support to dedicated technical, the client, data centre teams, and other
parties to co-ordinate the various moving parts of this complex migration activity. Supported software and hardware
inventory check and active directory (AD) clean-up. Managed and controlled of rationalisation and remediation activities.
Delivered strategy for end user computing (EUC) including Citrix Virtualisation environment. Supported the application
readiness process, cloud migration of existing applications which in preparation for Windows 10. Supported consultants on the integration of Azure Identity and Access Management (IAM) including single sign on (SSO) and multi factor
Authentication (MFA) services. Arranged and helped with laptop exchange/setup training sessions.
Phones4u (Retail/Telecommunications), London
Arranged kick off meetings, identified project steering group and key project members, determined project scopes, quality and budget. Determined key requirements, targets, obstacles, and deadlines. Developed, implemented and managed detailed project
plans utilised appropriate methodologies (Prince II, Agile, and Waterfall, Lean etc.) to assure success, timely delivery and effectively
manage interdependencies, critical path, risks and issues. Produced detailed reports, strategy documents, test and cutover plans to track progress and expenditure against budget while highlighting probability and recognising need for remedial actions. Established
collaborative relations with stakeholders and suppliers to govern timelines and safeguard best use of resources.
Key Achievements:
* Spearheaded the SharePoint intranet and employee project on course and carried out meetings to encourage team
engagement and accountability for better product quality and deliverance.
* Inherited a Microsoft Dynamics AX (ERP) project. Rolled out Dynamic AX; Time and Attendance (clock in and out),
absence management, recruitment and selection management modules. Identified HR As-Is and To-Be process identified
process gaps with coding activities. Created with support of Dynamic Partner detailed testing and cutover plans.
4|P a g e
Key Projects:
* Human Resource (HR) software systems: Supervised sit, monitored the installation of KRONOS biometric time and attendance system in 30 stores, coordinated the training of 600+ end-users. Oversaw engineer activities of LAN/WAN,
Wi-Fi upgrade and upgrade of EPOS equipment including as electronic signature pads, chip and pin machine, invoice
printers in stores. Responsible for supporting System Integrators with the software development of EPOS and configuration
* Succession Planning Project: Led SharePoint intranet website user guide 'How2' project. Gathered the key requirements
through user stores, drove website creative design process with Architects. Applied agile methodologies to keep project on
track and encourage collaborative working.
* Windows 10 Migration: Migrated 1000+ users migrated to Windows 10, orchestrated Office 365 rollout and organised
hardware refreshes for 600 users. Provided hands on support to dedicated technical, the client, data centre teams, and other
parties to co-ordinate the various moving parts of this complex migration activity. Supported software and hardware
inventory check and active directory (AD) clean-up. Managed and controlled of rationalisation and remediation activities.
Delivered strategy for end user computing (EUC) including Citrix Virtualisation environment. Supported the application
readiness process, cloud migration of existing applications which in preparation for Windows 10. Supported consultants on the integration of Azure Identity and Access Management (IAM) including single sign on (SSO) and multi factor
Authentication (MFA) services. Arranged and helped with laptop exchange/setup training sessions.
Phones4u (Retail/Telecommunications), London
Testing, Windows, Website, Citrix, Recruitment, It, Dynamics AX, Support, Design process, Hardware, Test, Development, Software, Office, WAN, Guide, Access management, Manager, LED, UP, SharePoint, Project Manager, Office 365, Retail, Azure, Budget, Training, Active Directory, Software development, Exchange, Design, IT Project Manager, ERP, Agile, Cloud, Lean, Agile methodologies, Management, Integration
2013 - 2013
job
Junior Project Manager
unknown.
Key Project & Achievements:
* Managed 10 store in store (SIS) fit outs, gave input to shop floor and storage design, monitored LAN/WAN, Wi-Fi, servers,
racks, electronic point of sale (EPOS) hardware and software integration, scanners, chip and pin and other store equipment
installations. Project completed 2 weeks ahead of deadline.
* Managed 10 store in store (SIS) fit outs, gave input to shop floor and storage design, monitored LAN/WAN, Wi-Fi, servers,
racks, electronic point of sale (EPOS) hardware and software integration, scanners, chip and pin and other store equipment
installations. Project completed 2 weeks ahead of deadline.
Design, Project Manager, Integration, Hardware, Software, Storage, WAN, Manager
My education
University of Greenwich
Bachelors, Advertising & Marketing Communications
Bachelors, Advertising & Marketing Communications
University of Greenwich
Masters, Logistics & Transportation Management
Masters, Logistics & Transportation Management
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