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An influencing, pragmatic and detail-oriented senior programme management professional, with 15+ years of hands on experience in successfully setting up and running day to day operations of complex global PMO, managing delivery of technology, regulatory a
Chirag Shah
,
Watford, United Kingdom
Experience
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I'm offering
An influencing, pragmatic and detail-oriented senior programme management professional, with 15+ years of hands on experience in successfully setting up and running day to day operations of complex global PMO, managing delivery of technology, regulatory and change programmes within Financial Services and Telecom industry. PRINCE 2 & MSP certified professional with strong management and decision-making skills complemented with an excellent communication, organisational and presentation skills, who is often handpicked by the executive team to deliver challenging programmes.
Major Accomplishments
• PMO lead for the high profile Deloitte engagement (£8m+ engagement over 6 months) helping a London branch of the global systematically important bank (G-SIB) to prepare for Third Country Branch reauthorisation and brexit. Successfully delivered on time and within budget ensuring full utilisation of Deloitte resources against approved budget, resulting in maximum profitability.
• Set up and led the PMO function for various programmes within Barclaycard including, implementing PSD2 & CMA Open Banking Regulations (£50m+ programme impacting 10m+ credit card and 1.3m+ SMB and large corporate customers). Partnership portfolio migration (£16m data migration programme of 1.2m+ customers) and Structural Pricing Strategy programme (£18m programme, covering 10m+ customers).
• Planning, reporting and governance lead for 'once in a generation' global transformation programme (£400+m budget, 1200+ resources, 12 global locations), for the largest acquirer and processor of card transactions in Europe, enabling and processing card payments for over a third of Britain's retailers.
• Part of the global PMO team, led and managed the EMEA PMO operation for highly complex, multi-year global financial service programme (implementing Vision+) exceeding US$ 180m for American Express.
• Delivered £10m programme to improve the business support systems (BSS) and delivered improved Product Management, Order Management, Revenue Management and Customer Management processes for TalkTalk.
• Managed the delivery of US$ 1.2m ICT infrastructure project for the Ministry of Justice - Rwanda.
Major Accomplishments
• PMO lead for the high profile Deloitte engagement (£8m+ engagement over 6 months) helping a London branch of the global systematically important bank (G-SIB) to prepare for Third Country Branch reauthorisation and brexit. Successfully delivered on time and within budget ensuring full utilisation of Deloitte resources against approved budget, resulting in maximum profitability.
• Set up and led the PMO function for various programmes within Barclaycard including, implementing PSD2 & CMA Open Banking Regulations (£50m+ programme impacting 10m+ credit card and 1.3m+ SMB and large corporate customers). Partnership portfolio migration (£16m data migration programme of 1.2m+ customers) and Structural Pricing Strategy programme (£18m programme, covering 10m+ customers).
• Planning, reporting and governance lead for 'once in a generation' global transformation programme (£400+m budget, 1200+ resources, 12 global locations), for the largest acquirer and processor of card transactions in Europe, enabling and processing card payments for over a third of Britain's retailers.
• Part of the global PMO team, led and managed the EMEA PMO operation for highly complex, multi-year global financial service programme (implementing Vision+) exceeding US$ 180m for American Express.
• Delivered £10m programme to improve the business support systems (BSS) and delivered improved Product Management, Order Management, Revenue Management and Customer Management processes for TalkTalk.
• Managed the delivery of US$ 1.2m ICT infrastructure project for the Ministry of Justice - Rwanda.
Markets
United Kingdom
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
PMO Lead - Global systematically important bank
G-SIB.
Commenced the role within Deloitte central team; working with the engagement leads and over 40+ programme team.
Established a robust planning and governance structure consistent with the group governance model and compliance with conduct and prudential principles for the high profile regulatory programme helping London branch of global systematically
important bank (G-SIB) to prepare for Third Country Branch reauthorisation and brexit.
• Worked across 9 macro programme workstreams to ensure consistent application of the planning principles and adequate
scope coverage including the design and implementation of frameworks, systems, policies and processes which addressed
the regulatory guidelines, UK business strategy, internal audit observation points and alignment with global group strategy.
• Facilitated multiple planning workshops including over 20+ client directors / heads of functions and SMEs to build a
consolidated programme plan covering internal and group dependencies and critical path to build a PRA reportable plan.
• Once the programme plan was baselined, was requested to provide dedicated PMO support for the Risk workstream,
covering over 40 resources across 7 risk areas, delivering over 40% of the overall programme scope & revenue.
• Managed day-to-day workstream operations, providing Deloitte PMO suite offerings including governance & control, multiple
level of plans, weekly and monthly exec reports, risk/issue and change management.
• Succeeded multiple layers of communications across 1 st, 2nd and 3rd line of interaction including the CRO, Head of Risks,
other functional heads as well as wider CXO level programme stakeholders.
• Prepared client for the regulatory engagements and deep dives and served as a point of contact for an internal audit inquiry,
seeking clarification on the scope of deliverables and quality of completeness.
• Managed Deloitte resource on-boarding, resource forecasting and change order management, ensuring full utilisation of Deloitte resources against approved budget, resulting in maximum profitability.
Established a robust planning and governance structure consistent with the group governance model and compliance with conduct and prudential principles for the high profile regulatory programme helping London branch of global systematically
important bank (G-SIB) to prepare for Third Country Branch reauthorisation and brexit.
• Worked across 9 macro programme workstreams to ensure consistent application of the planning principles and adequate
scope coverage including the design and implementation of frameworks, systems, policies and processes which addressed
the regulatory guidelines, UK business strategy, internal audit observation points and alignment with global group strategy.
• Facilitated multiple planning workshops including over 20+ client directors / heads of functions and SMEs to build a
consolidated programme plan covering internal and group dependencies and critical path to build a PRA reportable plan.
• Once the programme plan was baselined, was requested to provide dedicated PMO support for the Risk workstream,
covering over 40 resources across 7 risk areas, delivering over 40% of the overall programme scope & revenue.
• Managed day-to-day workstream operations, providing Deloitte PMO suite offerings including governance & control, multiple
level of plans, weekly and monthly exec reports, risk/issue and change management.
• Succeeded multiple layers of communications across 1 st, 2nd and 3rd line of interaction including the CRO, Head of Risks,
other functional heads as well as wider CXO level programme stakeholders.
• Prepared client for the regulatory engagements and deep dives and served as a point of contact for an internal audit inquiry,
seeking clarification on the scope of deliverables and quality of completeness.
• Managed Deloitte resource on-boarding, resource forecasting and change order management, ensuring full utilisation of Deloitte resources against approved budget, resulting in maximum profitability.
Management, Processes, Audit, Cro, Regulatory, Support, Implementation, Workshops, Compliance, Design, PMO, Audit, Forecasting, Budget, Operations, Business strategy, Change management
2017 - 2019
job
Lead PMO
European Central Bank.
Set up and day to day management of PMO operations for a £50m+ regulatory and compliance programme to deliver against
the European Central Bank (ECB), FCA and CMA mandates by implementing PSD2 and Open Banking standards.
• Implemented structure for the governance & control for a complex and matrix managed transactions cycle driven operating
model, working alongside counterparts across the Barclays group covering Barclays UK (Retail Bank) and Barclays
International (Corporate Bank).
40, Basildon Close, Watford. WD18 8WL
• Industry liaison and central point of contact for collating business input to industry wide lobbying exercise including UK
Finance, FCA and CMA Open Banking.
• Part of the senior leadership team, working closely with the executive sponsor, delivery directors and providing hands-on
support to project managers across multiple delivery workstreams.
• Full suite of PMO offerings including multiple level of plans (covering business unit, functional and workstream level), risk & issue management, resource management, business case & programme finance, change control & reporting.
the European Central Bank (ECB), FCA and CMA mandates by implementing PSD2 and Open Banking standards.
• Implemented structure for the governance & control for a complex and matrix managed transactions cycle driven operating
model, working alongside counterparts across the Barclays group covering Barclays UK (Retail Bank) and Barclays
International (Corporate Bank).
40, Basildon Close, Watford. WD18 8WL
• Industry liaison and central point of contact for collating business input to industry wide lobbying exercise including UK
Finance, FCA and CMA Open Banking.
• Part of the senior leadership team, working closely with the executive sponsor, delivery directors and providing hands-on
support to project managers across multiple delivery workstreams.
• Full suite of PMO offerings including multiple level of plans (covering business unit, functional and workstream level), risk & issue management, resource management, business case & programme finance, change control & reporting.
Retail, Operations, PMO, Leadership, Management, Finance, Business Case, Compliance, Banking, Support, Resource management, Regulatory, International, Issue management, UP
2016 - 2017
job
Deputy Head of PMO
unknown.
Delivered centralised PMO offerings, including programme governance and control processes, to support global delivery
team, which included mix of permanent, contract and managed service resources, multiple 3rd party suppliers and delivery
partners working on a 19 X 6 operating model.
• Implemented robust tools and processes to ensure timely and qualitative performance reporting and daily metrics (Burn up / down chart, milestone performance, programme / project health status etc).
• Facilitated planning and dependency management workshops, designed and implemented standard toolkit to maintain
various levels of plans (from 30000 feet view of plan on a page to detailed MSP).
• Led the governance discussions with the PMO CoE and central programme audit office, aligned with senior stakeholders
and delivery teams to ensure governance and audit criteria are met for multiple and parallel deployments.
team, which included mix of permanent, contract and managed service resources, multiple 3rd party suppliers and delivery
partners working on a 19 X 6 operating model.
• Implemented robust tools and processes to ensure timely and qualitative performance reporting and daily metrics (Burn up / down chart, milestone performance, programme / project health status etc).
• Facilitated planning and dependency management workshops, designed and implemented standard toolkit to maintain
various levels of plans (from 30000 feet view of plan on a page to detailed MSP).
• Led the governance discussions with the PMO CoE and central programme audit office, aligned with senior stakeholders
and delivery teams to ensure governance and audit criteria are met for multiple and parallel deployments.
Audit, PMO, Management, Service, Workshops, Support, Health, Office, Audit, LED, Processes, UP, MSP
2013 - 2016
job
PMO Lead
Barclaycard.
After successfully setting up and leading PMO operation for a £16m partnership portfolio migration programme (from First Vision to in-house system - Mar'13 to Aug'14), being asked to set up and lead the programme office for the 2014/15's top
priority path finder programme to deliver new pricing structure impacting entire customer base.
• High level programme matrix - programme budget of £18m, net benefit exceeding £600m, 250+ resources spread across
12 sites in 5 countries; impacting 15+ systems, 400+ customer & internal comms changes, impacting entire customer base
(10m +).
• Set up and managed E2E PMO function for the programme, including (but not limited to) governance & control, various
levels of planning, risk & issue management, resource management, business case & financial management, change control
and reporting.
• In addition to standard PMO roles & responsibilities, successfully navigated the programme team through the cultural,
environment, process and procedural changes caused by transitioning from waterfall to agile, while keeping the team focused
on delivery in line with agreed cost, quality and time constraints.
• Line management responsibilities of the team of PMO manager & analysts and deputising for programme director, providing
delivery coverage and executive stakeholder management.
priority path finder programme to deliver new pricing structure impacting entire customer base.
• High level programme matrix - programme budget of £18m, net benefit exceeding £600m, 250+ resources spread across
12 sites in 5 countries; impacting 15+ systems, 400+ customer & internal comms changes, impacting entire customer base
(10m +).
• Set up and managed E2E PMO function for the programme, including (but not limited to) governance & control, various
levels of planning, risk & issue management, resource management, business case & financial management, change control
and reporting.
• In addition to standard PMO roles & responsibilities, successfully navigated the programme team through the cultural,
environment, process and procedural changes caused by transitioning from waterfall to agile, while keeping the team focused
on delivery in line with agreed cost, quality and time constraints.
• Line management responsibilities of the team of PMO manager & analysts and deputising for programme director, providing
delivery coverage and executive stakeholder management.
Budget, Agile, Stakeholder Management, PMO, Management, Business Case, Net, Resource management, Office, Issue management, UP, Manager
2010 - 2012
job
PMO Lead - EMEA
American Express.
Joined the American Express's global programme through EMC engagement as a senior consultant in Apr'10 and faced
redundancy in May'11, however upon client's instruction, remained on the programme till its completion as an independent
contractor.
• Led the EMEA programme management office for highly complex, multi million (US$ 180m+), multi-year programme to replace 17 financial transaction systems and migrate the client & transaction details from the legacy to the new Vision+
platform.
• Managed the team of 7 direct reports and matrix managed core programme team of 40+, responsible for the delivery of
multiple projects of varied in size & complexities (from US$ 250k to US$ 2m each), following strict SDLC principles, and using Agile and Waterfall methodologies.
Mobile: +44 7841 288 497 Email: [email protected]
redundancy in May'11, however upon client's instruction, remained on the programme till its completion as an independent
contractor.
• Led the EMEA programme management office for highly complex, multi million (US$ 180m+), multi-year programme to replace 17 financial transaction systems and migrate the client & transaction details from the legacy to the new Vision+
platform.
• Managed the team of 7 direct reports and matrix managed core programme team of 40+, responsible for the delivery of
multiple projects of varied in size & complexities (from US$ 250k to US$ 2m each), following strict SDLC principles, and using Agile and Waterfall methodologies.
Mobile: +44 7841 288 497 Email: [email protected]
Agile, PMO, Management, Office, Express, EMC, LED
2009 - 2011
freelance
Senior Business Consultant at EMC
Global and BT Business.
• Setup programme governance and project delivery structure for a leading consumer card migration programme.
• Provided programme management consultancy by structuring and developing data and product portfolio migration strategy
and roadmap for BT Global and BT Business.
• Provided thought leadership on assessing Transport for London's (TfL) maturity in providing IT infrastructure services to its
pear organizations as per CMMI framework.
• Active participation in development and delivery of consultancy sales strategy including GTM offering, development of the offer, client relationship management and proposal management.
• Provided programme management consultancy by structuring and developing data and product portfolio migration strategy
and roadmap for BT Global and BT Business.
• Provided thought leadership on assessing Transport for London's (TfL) maturity in providing IT infrastructure services to its
pear organizations as per CMMI framework.
• Active participation in development and delivery of consultancy sales strategy including GTM offering, development of the offer, client relationship management and proposal management.
It infrastructure, Leadership, Management, Sales, It, Infrastructure, Development, EMC, Framework
2007 - 2009
job
Programme Manager
TalkTalk Group.
Managed £10m programme to improve Business Support Systems (BSS) and Operational Support Systems (OSS) post
TalkTalk's acquisition of AOL Broadband.
• Delivered £2m programme to build and deploy new OSS & BSS solution, by delivering a new CRM & Billing system and completed migration of 2.5m voice & data customer records under very tight constraints of scope, schedule and budget.
• Set the governance structure, created deliverables as well as benefits realisation plan based on call and cost reduction,
increased service levels and improved data quality.
• Led the team of 7 direct reports and matrix managed core programme team of 60+, spread across 5 workstreams and 13
projects.
• Established the programme delivery framework across the multiple functions, ensuring all workstreams comply with the programme governance, processes and procedures.
• Delivered business & operational change and guided the business units through the whole life cycle
TalkTalk's acquisition of AOL Broadband.
• Delivered £2m programme to build and deploy new OSS & BSS solution, by delivering a new CRM & Billing system and completed migration of 2.5m voice & data customer records under very tight constraints of scope, schedule and budget.
• Set the governance structure, created deliverables as well as benefits realisation plan based on call and cost reduction,
increased service levels and improved data quality.
• Led the team of 7 direct reports and matrix managed core programme team of 60+, spread across 5 workstreams and 13
projects.
• Established the programme delivery framework across the multiple functions, ensuring all workstreams comply with the programme governance, processes and procedures.
• Delivered business & operational change and guided the business units through the whole life cycle
CRM, Budget, Service, Data quality, Support, Framework, LED, Processes, Manager
2004 - 2007
job
Senior Project Manager
Carphone Warehouse Plc.
Successfully prepared and owned annual operational project delivery roadmap of £5m and accountable for the end-to-end
delivery of each project in line with the roadmap.
• Delivered multiple waterfall & agile projects, running in parallel, ranging from £250k to £1m each; against strict scope,
schedule and budget constraints.
• Managed team of 4 direct reports (PM & BA), assessed development opportunities, translated into continual development
and fed-back into personal development plan.
• Example of projects delivered: enhancements to CRM & Billing system functionalities, implementation of VoIP, enhanced
IVR functionalities, data migration, new product / portfolio / service launch, multi-channel customer contact strategy and web
strategy revamp and redesign, Implementation of Self Help & Self Service modules.
delivery of each project in line with the roadmap.
• Delivered multiple waterfall & agile projects, running in parallel, ranging from £250k to £1m each; against strict scope,
schedule and budget constraints.
• Managed team of 4 direct reports (PM & BA), assessed development opportunities, translated into continual development
and fed-back into personal development plan.
• Example of projects delivered: enhancements to CRM & Billing system functionalities, implementation of VoIP, enhanced
IVR functionalities, data migration, new product / portfolio / service launch, multi-channel customer contact strategy and web
strategy revamp and redesign, Implementation of Self Help & Self Service modules.
Project Manager, CRM, Budget, Agile, Service, Voip, Implementation, Development, Web, Redesign, Manager
2002 - 2003
job
Programme Delivery Manager at Computer Point
Ministry of Justice.
• Managed 1.2 mil US$ ICT infrastructure project delivery for the Ministry of Justice - Rwanda.
• Won the 'Certificate of Excellence' by His Excellency the President of Rwanda, for successfully delivering IT infrastructure
project for the Rwanda Ministry of Justice.
• Prepared and won the ICT infrastructure deployment contracts for various government & private sectors through tender and bid process.
• Won the 'Certificate of Excellence' by His Excellency the President of Rwanda, for successfully delivering IT infrastructure
project for the Rwanda Ministry of Justice.
• Prepared and won the ICT infrastructure deployment contracts for various government & private sectors through tender and bid process.
Contracts, Deployment, It infrastructure, It, Infrastructure, Contracts, Manager, President
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