$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
User and Customer Experience Expert
Jane Darkes
,
Edinburgh, United Kingdom
Experience
Other titles
Skills
I'm offering
User Research| Service Design| Solution Design| Product Design| How People, Processes & Systems Interact| Innovation | Strategy| Agile| GDS |Cloud |FinTech |Travel| Education | at Tandar Consulting Ltd
Trustee |NED
⏺ USER & CUSTOMER EXPERIENCE
➡️ HACKATHON/DESIGN SPRINT FACILITATION
⏺ DESIGN THINKING WORKSHOPS
➡️ HUMAN CENTRED DESIGN
▶️ CUSTOMER JOURNEY MAPPING
➡️ SERVICE BLUEPRINT DESIGN
▶️ SOLUTION DESIGN
⏺ PRODUCT OWNER EXPERIENCE
▶️ AGILE AND SCRUM EXPERIENCE
✔ Champion the voice of the customer, organising and conducting user research and user testing to inform concepts and validate designs
✔ Technical curiosity: the ability to translate between user and customer requirements and technology delivery
✔ Facilitating conversations and co-creation workshops in Design Sprints and ideation sessions, with multi-disciplinary teams
✔ Strong interest in design, technology and trends, with an eye toward the future
✔ Builds rapport with clients, suppliers and stakeholders to understand challenges and see the big picture
★USER AND CUSTOMER EXPERIENCE Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital services.
★ PROTOTYPE TESTING planning, conducting, and analyse user interaction via in person and remote user research
★ GDS / CDDO EXPERIENCE taken projects through Discovery, Alpha and Beta stages. Completed Digital Assessments in both UK and Scottish government projects
★PROCESS AND JOURNEY MAPPING designing and iterating touchpoints to understand what they customer goes through to buy or interact with a service or product.
★UNDERSTANDING CUSTOMERS AND MARKETS Horizon scanning for market change and keeping track of competitor pricing and messaging.
★ REQUIREMENT GATHERING Elicited requirements through interview, workshops, document analysis, use cases, scenarios, task and workflow, surveys, and site visits
★ STRONG PROJECT MANAGEMENT SKILLS Taken projects though Agile ceremonies as well as committees and working groups for smooth delivery and good customer experience.
Trustee |NED
⏺ USER & CUSTOMER EXPERIENCE
➡️ HACKATHON/DESIGN SPRINT FACILITATION
⏺ DESIGN THINKING WORKSHOPS
➡️ HUMAN CENTRED DESIGN
▶️ CUSTOMER JOURNEY MAPPING
➡️ SERVICE BLUEPRINT DESIGN
▶️ SOLUTION DESIGN
⏺ PRODUCT OWNER EXPERIENCE
▶️ AGILE AND SCRUM EXPERIENCE
✔ Champion the voice of the customer, organising and conducting user research and user testing to inform concepts and validate designs
✔ Technical curiosity: the ability to translate between user and customer requirements and technology delivery
✔ Facilitating conversations and co-creation workshops in Design Sprints and ideation sessions, with multi-disciplinary teams
✔ Strong interest in design, technology and trends, with an eye toward the future
✔ Builds rapport with clients, suppliers and stakeholders to understand challenges and see the big picture
★USER AND CUSTOMER EXPERIENCE Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital services.
★ PROTOTYPE TESTING planning, conducting, and analyse user interaction via in person and remote user research
★ GDS / CDDO EXPERIENCE taken projects through Discovery, Alpha and Beta stages. Completed Digital Assessments in both UK and Scottish government projects
★PROCESS AND JOURNEY MAPPING designing and iterating touchpoints to understand what they customer goes through to buy or interact with a service or product.
★UNDERSTANDING CUSTOMERS AND MARKETS Horizon scanning for market change and keeping track of competitor pricing and messaging.
★ REQUIREMENT GATHERING Elicited requirements through interview, workshops, document analysis, use cases, scenarios, task and workflow, surveys, and site visits
★ STRONG PROJECT MANAGEMENT SKILLS Taken projects though Agile ceremonies as well as committees and working groups for smooth delivery and good customer experience.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2021 - ?
freelance
Payment innovation
NatWest.
Solution Designer
Research and Discovery for New ways to Pay Journeys
Developing Product Journeys and service blueprints
Gathering customer data patterns and behaviours
Consulting on Technical set up for Pot transactions
Building Business case for funding rounds
Research and Discovery for New ways to Pay Journeys
Developing Product Journeys and service blueprints
Gathering customer data patterns and behaviours
Consulting on Technical set up for Pot transactions
Building Business case for funding rounds
Digital design, Customer experience, Customer journey, Design thinking, Service Design, Data Analysis, User research, Market research
2020 - 2021
job
Senior Product Analyst
AND Digital.
User research for Dept of Education on Common Standards for Digital and Technology
Producing Personas, journeys, and service blueprints
Producing Plans for UX in Discovery and Alpha
Establishing Public Sector bid and pitching.
Coaching and Mentoring Associates
Producing Personas, journeys, and service blueprints
Producing Plans for UX in Discovery and Alpha
Establishing Public Sector bid and pitching.
Coaching and Mentoring Associates
User research, User Experience, Design thinking, User-centered design, Concept Development, Product owner, Scrum, Agile project management, Service Design
2020 - 2020
job
Design Lead
RBS.
Voice BioMetric programme deliverying voice authentication for phone and app banking.
• Liaising and co-ordinating with internal and 3rd party technology and infrastructure teams
• Understanding of flow in information between multiple platforms and systems in High level design flow
• Defining and co-ordinate MI reporting from multiple systems and platforms
• Discovery activities producing estimates and delivery models
• Maintaining high level intergrated service plan and user and customer touchpoints
• Liaising and co-ordinating with internal and 3rd party technology and infrastructure teams
• Understanding of flow in information between multiple platforms and systems in High level design flow
• Defining and co-ordinate MI reporting from multiple systems and platforms
• Discovery activities producing estimates and delivery models
• Maintaining high level intergrated service plan and user and customer touchpoints
User Experience, UX Design, System Design, System development, DATA ANALYSIS AND VISUALIZATION
2019 - 2020
freelance
Website redevelopment
Ultimate Finance.
Redevelopment of website to provide an improved interactive experience.
https://ultimatefinance.co.uk/
Outcome:
Organised site with usable journeys, manageable content, measurement in place – GA and hotjar for future iterative changes.
What we did
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2) Site Structure and Content Review | Content Management view and plan
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
https://ultimatefinance.co.uk/
Outcome:
Organised site with usable journeys, manageable content, measurement in place – GA and hotjar for future iterative changes.
What we did
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2) Site Structure and Content Review | Content Management view and plan
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
Wireframing, Prototyping, User Experience, User research, Digital design, UI / UX designer, Project Management, Concept Development
2019 - 2019
freelance
Financial Decisioning - Calculator Tools
Ultimate Finance.
Creation of Decisioning Tools
Making a financial product calculator tool allowing sales teams to work in a unified way when looking as bridging and asset finance.
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2)Design Rough Prototype structure
3) User / customer Journey testing and validation
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
Making a financial product calculator tool allowing sales teams to work in a unified way when looking as bridging and asset finance.
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2)Design Rough Prototype structure
3) User / customer Journey testing and validation
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
Prototyping, Wireframing, UI / UX designer, User research, User experience design, User Interface Design, Scripting
2019 - 2019
freelance
Website redevelopment
Avenue insurance.
Redevelopment of website to provide more content and interactivity
https://avenueinsurance.co.uk/
Outcome:
Organised site with usable journeys, manageable content, measurement in place – GA and hotjar for future iterative changes.
What we did
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2) Site Structure and Content Review | Content Management view and plan
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
https://avenueinsurance.co.uk/
Outcome:
Organised site with usable journeys, manageable content, measurement in place – GA and hotjar for future iterative changes.
What we did
1) Information gathering |Establishing Business Goal |Understanding what a successful outcome is |Research into users and use of service and products
2) Site Structure and Content Review | Content Management view and plan
3) Visual Design |wireframes and prototype testing
4) Testing | Usability internal tests | groups of different users testing
5) Launch and Post-Launch Analysis.
User Experience, User research, Production of website, Website design, Content audit, User Interface Design
2019 - 2019
freelance
User Research Lead
SAAS.
User researcher in Agile team with service designers, developers and project manager on new student funding portal
• Establish User Research Plans through GDS Discovery, Alpha Private Beta and public Beta stages.
• Creating user research Privacy Policy and data storage and anonymity processes.
• Establishing user recruitment through stakeholders and working groups.
• Running Ux Labs with groups of users to test product and gather feedback.
• Drafting question banks and designing surveys and interviews processes.
• Organising and moderating Focus groups.
• Creating detailed test plans for research using objectives and hypothesis.
• Producing and sharing high level finding and recommendations.
• Establish User Research Plans through GDS Discovery, Alpha Private Beta and public Beta stages.
• Creating user research Privacy Policy and data storage and anonymity processes.
• Establishing user recruitment through stakeholders and working groups.
• Running Ux Labs with groups of users to test product and gather feedback.
• Drafting question banks and designing surveys and interviews processes.
• Organising and moderating Focus groups.
• Creating detailed test plans for research using objectives and hypothesis.
• Producing and sharing high level finding and recommendations.
User Experience, User research, UX, Customer experience, Website design, Digital design, UI / UX, Customer journey, Optimization and development of processes, User testing, Test strategy, Agile, Scrum
2018 - 2019
freelance
QuestNative
Tandar Consulting.
Development of gamified tourism app for both iOS and Android.
Successfully applied for funding from Scottish Enterprise and ETAG
Sketched out prototype based on user journeys
Developed rough prototype and tested with users
Testing in Test flight and Android - Usability and functionality
Launch and Post-Launch iterations
Successfully applied for funding from Scottish Enterprise and ETAG
Sketched out prototype based on user journeys
Developed rough prototype and tested with users
Testing in Test flight and Android - Usability and functionality
Launch and Post-Launch iterations
App Design, User Experience, Mapping of the customer, Process Mapping, Content creation, User Interface Design, Customer journey mapping, User testing, Functional testing, Test planning, Web testing
Jane's reviews
Jane has not received any reviews on Worksome.
Contact Jane Darkes
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Jane directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark