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jobs
Content Marketing specialising in SEO and Content Writing
Martin Jones
,
Liverpool, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a content marketing enthusiast with a degree in Media, Culture and Communications, as well as a wealth of experience in creating content and analysing marketing through SEO tools. I have a passion for helping out people and companies in these areas and would love the opportunity to help with any marketing areas.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2017 - 2019
temp
Fraud Advisor
Santander.
January 2019 - Present
(Full Time)
Current role Responsibilities
• Provide security for customers by following business processes and demonstrating a vital understanding of financial services available.
• Exhibit to customers their options when dealing with fraud and taking the customer through the next steps.
• Translate to customers a simple understanding of their account security and any measures than need to be taken.
• Correspond with colleagues on highly sensitive information regarding customers' finances.
• Achieve monthly goals regarding customer service quality provided and taking the right steps in securing customer accounts.
Skills
• Highly efficient in CRM programmes and tools to aid customers with their financial security needs.
• Literate in Microsoft Office programmes, more specifically Excel and Access in this role.
• Communication skills are consistently demonstrated in the role as customers are provided with crucial information regarding the safety of their finances. These are also shown through colleague interactions and sending sensitive e-mails across the business.
• Teamwork and collaboration is exhibited in many forms both face to face and taking calls in ensuring customers are given the best possible service.
• Organisational skills were also needed to categorise sensitive information and secure personal data.
Voluntary Experience
Event based management - During my internship with Agent Marketing, I participated in voluntary working involving planning and managing clients during a Q&A workshop. I have also participated in outdoor live events to encourage public transport and advertise healthier living.
School volunteer work - I have also helped out with local schools in monitoring primary students during field trips to the museum and Chester Zoo. This also included teaching kids safety measures while out of school.
(Full Time)
Current role Responsibilities
• Provide security for customers by following business processes and demonstrating a vital understanding of financial services available.
• Exhibit to customers their options when dealing with fraud and taking the customer through the next steps.
• Translate to customers a simple understanding of their account security and any measures than need to be taken.
• Correspond with colleagues on highly sensitive information regarding customers' finances.
• Achieve monthly goals regarding customer service quality provided and taking the right steps in securing customer accounts.
Skills
• Highly efficient in CRM programmes and tools to aid customers with their financial security needs.
• Literate in Microsoft Office programmes, more specifically Excel and Access in this role.
• Communication skills are consistently demonstrated in the role as customers are provided with crucial information regarding the safety of their finances. These are also shown through colleague interactions and sending sensitive e-mails across the business.
• Teamwork and collaboration is exhibited in many forms both face to face and taking calls in ensuring customers are given the best possible service.
• Organisational skills were also needed to categorise sensitive information and secure personal data.
Voluntary Experience
Event based management - During my internship with Agent Marketing, I participated in voluntary working involving planning and managing clients during a Q&A workshop. I have also participated in outdoor live events to encourage public transport and advertise healthier living.
School volunteer work - I have also helped out with local schools in monitoring primary students during field trips to the museum and Chester Zoo. This also included teaching kids safety measures while out of school.
Marketing, Excel, CRM, Teaching, Event, Customer service, Management, Service, Security, Monitoring, Safety, Office, Workshop, Processes, Agent, Internship
2018 - 2018
job
Marketing Exec
OpenMedia.
Responsibilities
• Research and analysis of the out of home advertising sector to benefit the business needs and future goals.
• Creating new relationships with potential clients based on the research in their company and meeting their marketing needs.
• Collaborating with the content marketing in creating new ideas for the businesses' website and social media outreach.
• Managing a number of research projects involving potential clients for the business.
Skills
• Extensive use of E-mail operations and communication between team members and clients, making sure any communication is concise and clear.
• Multi-tasking amongst different client projects and researching potential clients.
• Exploring new potential advertising spaces for the business within city centres and retail spaces.
• Research and analysis of the out of home advertising sector to benefit the business needs and future goals.
• Creating new relationships with potential clients based on the research in their company and meeting their marketing needs.
• Collaborating with the content marketing in creating new ideas for the businesses' website and social media outreach.
• Managing a number of research projects involving potential clients for the business.
Skills
• Extensive use of E-mail operations and communication between team members and clients, making sure any communication is concise and clear.
• Multi-tasking amongst different client projects and researching potential clients.
• Exploring new potential advertising spaces for the business within city centres and retail spaces.
Social Media, Marketing, Content marketing, Advertising, Retail, Research, Operations, Content, Website, Social
2018 - 2018
internship
Digital Marketing Internship
Agent Academy.
Responsibilities
• The main responsibilities during my time with Agent Academy were to put together an event for a client to raise the awareness and highlight the stigma attached to apprenticeships.
• The client brief by the local Liverpool Apprenticeship hub tasked the team with organizing and promoting the event to attract both parents and students going into higher education.
• The internship also allowed the team to meet and work with digital marketing agencies and theatre companies within Liverpool, such as Uniform and Everyman Theatre.
Skills
• Over the three month internship I attained practical skills in creating social media and online content as well as understanding the market for the event and researching the habits and insights of the target market.
• The internship also furthered my skills in presentation and leadership developed from previous experience, with further use in Microsoft Office and Word Press.
• The main responsibilities during my time with Agent Academy were to put together an event for a client to raise the awareness and highlight the stigma attached to apprenticeships.
• The client brief by the local Liverpool Apprenticeship hub tasked the team with organizing and promoting the event to attract both parents and students going into higher education.
• The internship also allowed the team to meet and work with digital marketing agencies and theatre companies within Liverpool, such as Uniform and Everyman Theatre.
Skills
• Over the three month internship I attained practical skills in creating social media and online content as well as understanding the market for the event and researching the habits and insights of the target market.
• The internship also furthered my skills in presentation and leadership developed from previous experience, with further use in Microsoft Office and Word Press.
Digital Marketing, Social Media, Marketing, Event, Word, Leadership, Content, Office, Online, Agent, Social, Internship
2016 - 2016
job
Sky Atlantic Marketing Executive
Sky Marketing.
Marketing
My education
2013
-
2016
Liverpool John Moores University
BA, Media, Culture and Communications
BA, Media, Culture and Communications
Maricourt Catholic High School Sixth Form College
Secondary, Media Studies
Secondary, Media Studies
Maricourt Catholic High School
Secondary, English Language
Secondary, English Language
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