$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Project Manager
Phil Hector
,
Wimbledon, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly skilled and experienced Project Manager with particular focus and considerable achievement in large scale delivery, global CRM services, development, Implementations & support functions. Specific focus within Global Pharmaceutical sales force effectiveness solution implementations. Displays ready absorption of new ideas and business requirements leading to implementations within timeframes.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Project Manager
Takeda Pharmaceuticals.
Day to Day responsibilities involve managing the Deployment of Migrating Shire CRM Users into the Existing Takeda Landscape for Brazil and SAM (South America, Mexico) Region.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues, ranging from project, leadership to steering meetings
• Manage deployment of solution into each country
• Managing SDLC documentation for GxP and Non GxP related functionality
• Work will local country teams to setup up Local project plans and key milestones
• Work with local country teams to assess migration needs across Veeva CRM, Data, interfaces
• Ensure transition from deployment to support adheres to governance model
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues, ranging from project, leadership to steering meetings
• Manage deployment of solution into each country
• Managing SDLC documentation for GxP and Non GxP related functionality
• Work will local country teams to setup up Local project plans and key milestones
• Work with local country teams to assess migration needs across Veeva CRM, Data, interfaces
• Ensure transition from deployment to support adheres to governance model
Project Manager, CRM, Deployment, Leadership, Support, Manager, UP
2013 - 2015
job
Project Manager
AbbVie Pharmaceuticals.
Day to day responsibilities involve project managing a number of key projects across brand teams
• Project manage a number of Closed Loop Marketing solutions within the UK affiliate to digitise brand teams sales aids using an Exploria SPS platform. Ensuring full integration with Cegedim customer Data
• Project Manage a Veeva CRM implementation into the UK affiliate, ensuring all Legal, compliance areas are covered from a Global Solution. Managing all workstreams within this project including, data, application, training, change management, analytics and MLR.
• Project managing a number of business-critical Brand driven projects across multiple teams, directed at improving the patient experience
• Ensure all Regulatory and compliance processes are adhered to
• Project manage a number of Closed Loop Marketing solutions within the UK affiliate to digitise brand teams sales aids using an Exploria SPS platform. Ensuring full integration with Cegedim customer Data
• Project Manage a Veeva CRM implementation into the UK affiliate, ensuring all Legal, compliance areas are covered from a Global Solution. Managing all workstreams within this project including, data, application, training, change management, analytics and MLR.
• Project managing a number of business-critical Brand driven projects across multiple teams, directed at improving the patient experience
• Ensure all Regulatory and compliance processes are adhered to
Marketing, Change management, Project Manager, CRM, Training, Management, Integration, Analytics, Sales, Compliance, Implementation, Affiliate, Regulatory, Processes, Manager
2012 - 2013
job
Project Manager
Shire Pharmaceutical.
Day to day responsibilities involve Project Managing a number of key workstreams within a Veeva CRM Global implementation.
• Implement a Consent management Process that aligns with global legal/compliance & business teams and can be integrated into the global Veeva CRM solution
• Identify scope for global validation process covering all regulatory areas of the implementation and project management the IQ, OQ, PQ process to successfully completion.
• Project manage the harmonisation of key global SOP's to support global implementation.
• Manage User Acceptance Phases across multiple client sites
• Project manage deployment phase across all program workstreams (training, Testing, development, service transition, communication), ensuring each country moves through a smooth transition to go live.
• Implement a Consent management Process that aligns with global legal/compliance & business teams and can be integrated into the global Veeva CRM solution
• Identify scope for global validation process covering all regulatory areas of the implementation and project management the IQ, OQ, PQ process to successfully completion.
• Project manage the harmonisation of key global SOP's to support global implementation.
• Manage User Acceptance Phases across multiple client sites
• Project manage deployment phase across all program workstreams (training, Testing, development, service transition, communication), ensuring each country moves through a smooth transition to go live.
Project Management, Project Manager, CRM, Training, Deployment, Management, Service, Compliance, Implementation, Support, Testing, Development, Regulatory, Service Transition, Manager, Go
2011 - 2012
job
Project Manager
Cognizant Technology Solutions (Client GlaxoSmithKline).
Day to day responsibilities involve Project Managing a number of key projects
1st Project was to manage an 8.1.1.4 implementation of Siebel into a European CRM system. Working with all key stakeholders to successfully implement under an aggressive timeline.
My 2nd project involved implementing 2 new key business areas (Key Account Management & Tender Management) into an existing Siebel 8.1.1.4 EMAP application.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues, ranging from project, leadership to steering meetings
• Identifying and Managing Key stakeholders and decision points through the agreed channels
• Managing KEY EMAP business markets to ensure smooth deployment into production
• Chairing monthly steering meetings and progressing key actions/decisions to enable project to remain on track
• Follow in-house Governance model to all project and all related documentation to be tracked
1st Project was to manage an 8.1.1.4 implementation of Siebel into a European CRM system. Working with all key stakeholders to successfully implement under an aggressive timeline.
My 2nd project involved implementing 2 new key business areas (Key Account Management & Tender Management) into an existing Siebel 8.1.1.4 EMAP application.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues, ranging from project, leadership to steering meetings
• Identifying and Managing Key stakeholders and decision points through the agreed channels
• Managing KEY EMAP business markets to ensure smooth deployment into production
• Chairing monthly steering meetings and progressing key actions/decisions to enable project to remain on track
• Follow in-house Governance model to all project and all related documentation to be tracked
Project Manager, CRM, Account management, Deployment, Leadership, Management, Key account management, Implementation, Production, Manager
2011 - 2011
job
CTMS Project Manager
Triumph Consultancy Services.
Day to Day responsibilities involve managing the Feasibility and Implementation of a Siebel Clinical Trials Management System into ICON's Global Application Suite.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues.
• Identifying and Managing Key stakeholders and decision points
• Managing IT, Change management and training Strategy workshops and follow ups
• Identifying all Integration, migration and reporting dependences for global rollout
• Managing the business requirements and "to Be" business process gaps and agreeing functional scope with key stakeholders
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues.
• Identifying and Managing Key stakeholders and decision points
• Managing IT, Change management and training Strategy workshops and follow ups
• Identifying all Integration, migration and reporting dependences for global rollout
• Managing the business requirements and "to Be" business process gaps and agreeing functional scope with key stakeholders
Change management, Project Manager, Training, Management, Integration, Workshops, It, Implementation, Manager
2010 - 2011
job
European Project Manager
NovoNordisk.
Day to day responsibilities involve managing the rollout on the European Siebel 8.1.1.2 project into the UK/Ireland sales force as part of a wider global programme of work. The implementation involved an upgrade although a fresh implementation including Siebel 8.1.1.2, OBI 10g on a sales force laptop + handheld device.
The project involves managing a project team of various streams, Data, application, handheld, service transition, training and change management.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues.
Once the above project had been implemented successfully I was asked to manage a new project of Sales Integration from business case to IT governance approval Stage.
Day to responsibilities involved meeting with key stakeholders and complying to Novonordisk ITPMM to complete project documentation and seek final governance approval
• Agree and finalise business case for Sales Integration into existing Siebel Platform
• Conduct full RFP to select vendor to be implementation partner
• Present to Team, management and steering meetings progress of project with key issue/risks
• Agree rollout plan with all European Countries
• Agree budget and cost model with key stakeholders
• Workshop functional requirements through with countries to ensure business sign off.
• Submit complete project documentation to Steering Committee and it governance (European VP level) for endorsement.
The project involves managing a project team of various streams, Data, application, handheld, service transition, training and change management.
• Managing the day to day of the internal project team against project plan and deadlines
• Managing weekly status meetings with all key project team and key stakeholders to track progress and progress ongoing risks and issues.
Once the above project had been implemented successfully I was asked to manage a new project of Sales Integration from business case to IT governance approval Stage.
Day to responsibilities involved meeting with key stakeholders and complying to Novonordisk ITPMM to complete project documentation and seek final governance approval
• Agree and finalise business case for Sales Integration into existing Siebel Platform
• Conduct full RFP to select vendor to be implementation partner
• Present to Team, management and steering meetings progress of project with key issue/risks
• Agree rollout plan with all European Countries
• Agree budget and cost model with key stakeholders
• Workshop functional requirements through with countries to ensure business sign off.
• Submit complete project documentation to Steering Committee and it governance (European VP level) for endorsement.
Change management, Project Manager, Budget, Training, Management, Integration, Sales, Service, Business Case, It, RFP, Implementation, IT governance, Service Transition, Workshop, Manager
2010 - 2010
job
European Service Delivery Manager
Pfizer.
Day to day responsibilities involve managing the performance of services to clients and ensure service levels are achieved across all eCRM Pfizer Sales force applications
• Ensure SLA's are achieved and client expectations are met (or exceeded)
• To build service relationships with Clients
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and service
• Key Service delivery stakeholder within European driven sales force projects
• Ensure SLA's are achieved and client expectations are met (or exceeded)
• To build service relationships with Clients
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and service
• Key Service delivery stakeholder within European driven sales force projects
Sales, Service, Monitoring, Service Delivery Manager, Processes, Manager, Service Delivery
2009 - 2009
job
Project Manager
AstraZeneca.
Day to day responsibilities involve managing a Global Siebel 7.8 Delivery
• Project managing a global delivery of Siebel 7.8+Analytics into 30+ AstraZeneca's countries.
• Monitor Product development from initiation and planning through delivery and implementation.
• Work with other work stream leads to plan and establish product goals and development strategies.
• Ensure that software projects are completed and properly documented according to product specifications, time lines and corporate quality standards.
• Ensure that software deliveries meet established long-range goals.
• Secure appropriate level of technical review and support for the project documentation.
• Ensure that appropriate development, corporate methodologies and procedures are followed.
• Collaborate with partner programming and product groups within the company to ensure the required features and modifications are included in the appropriate releases to support cross-product features.
• Work with customers in order to support the solution definition, which is appropriate for their requirements.
• Ensure that customers are kept aware of the status of their issues.
• Responsibility for issue tracking and change management system.
• Responsible for ensuring the Change Control Process is followed for every change to the environment.
• Responsible for the customer acceptance testing and software releases.
• Project managing a global delivery of Siebel 7.8+Analytics into 30+ AstraZeneca's countries.
• Monitor Product development from initiation and planning through delivery and implementation.
• Work with other work stream leads to plan and establish product goals and development strategies.
• Ensure that software projects are completed and properly documented according to product specifications, time lines and corporate quality standards.
• Ensure that software deliveries meet established long-range goals.
• Secure appropriate level of technical review and support for the project documentation.
• Ensure that appropriate development, corporate methodologies and procedures are followed.
• Collaborate with partner programming and product groups within the company to ensure the required features and modifications are included in the appropriate releases to support cross-product features.
• Work with customers in order to support the solution definition, which is appropriate for their requirements.
• Ensure that customers are kept aware of the status of their issues.
• Responsibility for issue tracking and change management system.
• Responsible for ensuring the Change Control Process is followed for every change to the environment.
• Responsible for the customer acceptance testing and software releases.
Change management, Project Manager, Product development, Management, Analytics, Implementation, Support, Testing, Development, Software, Manager
2005 - 2006
job
Global Service Delivery Manager
unknown.
Saville & Holdsworth (SHL)
Day to day responsibilities involve running SHL's Head office Global Delivery Services, including a global IT service Desk, Desktop Services, Application Services and Service Analyst teams. SHL are working towards an ITIL based environment. My role involves expanding SHL's ITIL capability working closely with the Infrastructure team and off shore development and support teams. Contract negotiations, SLA reviews, Service Transition and introduction, Project managing a range of service delivery key projects and working towards higher service availability are key areas of my role. Supporting SHL's 24x7 Customer systems (psychometric tests) within SLA and ensuring infrastructure and applications are in line with new technologies.
Key achievements include:
• Rollout of SHL global infrastructure in 2 data centres (US, UK).
• Implemented a 24x5 Global IT service Desk for 750+ global SHL users in short timeframe and within budget.
• Project managed upgrade of Oracle 9i to all live production environments in aggressive timeframe.
• Implemented new Service Desk logging tool for global use.
• Release managed rollout of SHL IT application suite, including Sales force.com, HR Pro, SUN5, Zeus across SHL global offices
• Project managed rollout of 150 laptops/desktops across Head office to resolve ongoing support issues and improve SHL core build.
• Reviewed remote support capabilities using SMS, VNC, Dame Ware and IBM director.
• Implemented Service reporting suite to capture capacity, availability, and weighted defect density numbers for client reviews. This has helped further to link revenue, capacity and cost.
• Centralised global IT procurement and Asset management.
• Reviewed current working process across head office and onsite in India, providing recommendations on process improvements and cost savings.
• Project managing an operational centre for global service desk, to include monitoring software Mercury Quality Centre, Cisco, Red alert, keynote set up on SHL Customer and Internal Systems.
Day to day responsibilities involve running SHL's Head office Global Delivery Services, including a global IT service Desk, Desktop Services, Application Services and Service Analyst teams. SHL are working towards an ITIL based environment. My role involves expanding SHL's ITIL capability working closely with the Infrastructure team and off shore development and support teams. Contract negotiations, SLA reviews, Service Transition and introduction, Project managing a range of service delivery key projects and working towards higher service availability are key areas of my role. Supporting SHL's 24x7 Customer systems (psychometric tests) within SLA and ensuring infrastructure and applications are in line with new technologies.
Key achievements include:
• Rollout of SHL global infrastructure in 2 data centres (US, UK).
• Implemented a 24x5 Global IT service Desk for 750+ global SHL users in short timeframe and within budget.
• Project managed upgrade of Oracle 9i to all live production environments in aggressive timeframe.
• Implemented new Service Desk logging tool for global use.
• Release managed rollout of SHL IT application suite, including Sales force.com, HR Pro, SUN5, Zeus across SHL global offices
• Project managed rollout of 150 laptops/desktops across Head office to resolve ongoing support issues and improve SHL core build.
• Reviewed remote support capabilities using SMS, VNC, Dame Ware and IBM director.
• Implemented Service reporting suite to capture capacity, availability, and weighted defect density numbers for client reviews. This has helped further to link revenue, capacity and cost.
• Centralised global IT procurement and Asset management.
• Reviewed current working process across head office and onsite in India, providing recommendations on process improvements and cost savings.
• Project managing an operational centre for global service desk, to include monitoring software Mercury Quality Centre, Cisco, Red alert, keynote set up on SHL Customer and Internal Systems.
Analyst, Service Delivery, UP, Manager, Production, Service Transition, Service Delivery Manager, Office, Software, Development, Monitoring, Infrastructure, Oracle, Keynote, Support, It, Service, Asset Management, Sales, Management, Procurement, Cisco, ITIL, Budget
2004 - 2005
job
Service Project Manager
Marks and Spencer.
Day to day responsibilities involved managing the General Merchandise, Marketing and Franchise areas of service design projects to ensure all aspects of service management are considered during a development project and to ensure service wrap, introduction and support is implemented as a part of go live. Development projects were initiated from an application base of 300+ developed in a range of technologies including Siebel, SAP, Oracle, Java, SQL and Cognos, Business Objects reporting. Input to the IT quality forum, Projects meetings, contract negotiations, service management improvement meetings and cost model negotiations were all part of my responsibilities. All projects followed the SUMMIT methodology whilst the role was part of an ITIL environment. There was a heavy involvement with a number of offshore development companies in aligned the service management activities.
Key Achievements include:
• Project managed the Service Consultant activities in conjunction with the major business areas of Marks and Spencer.
• Negotiated, produced and improved cost models to ensure internal/external costing/charging were captured.
• Ensure all aspects of support wrap have been considered, including cost, security, resilience, alerting and sign off.
• Provided continuous analysis and improvement on current processes and procedures.
• Identified technical design options, including websphere, MQ and various front, middleware and backend technologies.
• Investing use of current or new technologies for future project requirements.
• Identify service structures needed and confirm if projects are fit for purpose.
Key Achievements include:
• Project managed the Service Consultant activities in conjunction with the major business areas of Marks and Spencer.
• Negotiated, produced and improved cost models to ensure internal/external costing/charging were captured.
• Ensure all aspects of support wrap have been considered, including cost, security, resilience, alerting and sign off.
• Provided continuous analysis and improvement on current processes and procedures.
• Identified technical design options, including websphere, MQ and various front, middleware and backend technologies.
• Investing use of current or new technologies for future project requirements.
• Identify service structures needed and confirm if projects are fit for purpose.
Service, Go, Manager, Processes, Backend, Costing, Development, Support, Offshore, It, Middleware, Security, Marketing, Service Management, Management, Service Design, ITIL, SAP, Oracle, Project Manager, Backend, Java, Sql, Design
2003 - 2004
job
Application Services Project Manager
NBC Universal (UPI).
Day to day responsibilities involved running 2nd/3rd line Application Services of 10-12 members, who were responsible for supporting all of UPI's (Universal Pictures International) global Operating Company's. The application Service structure was quite new so a key part of my role was input to the UPI Application Service Strategy. At the time I joined, UPI was undertaking a large global SAP Financials, C Projects & BW implementation of which I assisted to the development into support migration plan. My input across the organisation was vast as I was involved in the implementation of a new change management process, identification and development of service level agreements where applicable and the continuous resolution of support calls.
Key achievements include:
• Project managed Financial Application through Development into Support
• Provided strategy document for existing and proposed global support strategy
• Migrated Phase one of large global SAP rollout into support, this included SAP Financials, C projects & BW, which had been delivered by IBM services and D
• Redesigned and implemented UPI's Change management process using previous knowledge and ITIL background
• Provided a hands on management role to resolve support calls
• Continuous root cause analysis of problems to identify key areas for improvement in all of UPI's legacy financial applications, including Hyperion, Oracle, Cognos, business objects and SAP.
• Provided Service Level Management gap analysis to identify key areas for SLA's, OLA's.
• Project managed Sarbanes Oxley compliance through Application teams
• Setup teleconference and user groups with global customer operating companies.
Key achievements include:
• Project managed Financial Application through Development into Support
• Provided strategy document for existing and proposed global support strategy
• Migrated Phase one of large global SAP rollout into support, this included SAP Financials, C projects & BW, which had been delivered by IBM services and D
• Redesigned and implemented UPI's Change management process using previous knowledge and ITIL background
• Provided a hands on management role to resolve support calls
• Continuous root cause analysis of problems to identify key areas for improvement in all of UPI's legacy financial applications, including Hyperion, Oracle, Cognos, business objects and SAP.
• Provided Service Level Management gap analysis to identify key areas for SLA's, OLA's.
• Project managed Sarbanes Oxley compliance through Application teams
• Setup teleconference and user groups with global customer operating companies.
Change management, Project Manager, Oracle, SAP, ITIL, C, Management, Service, Compliance, Implementation, Support, Development, Organization, International, Manager
2000 - 2003
freelance
Consultant/Manager
Ciberion Ltd.
(BAT + Cap Gemini/Ernst Young)
Manager
2001 - 2002
job
Application Services Manager
All BAT Solutions.
Day to day responsibilities involved running a third line support/development team to support/develop all of BAT's (major client) Global applications. Although this was a management position it was within my scope to travel to global clients to gather requirements for outstanding issues and develop them into a technical specification for the team to develop and release as a future package. The BAT solutions involved a Siebel and/or VB handheld device, Siebel Central Office system, Oracle 8 underlining database, System Fabrik (ETL), Business Objects reporting solution and various Access/VB coded utilities. I also was responsible for supporting BAT ATS (account tracking system), which used Business Objects Webi reporting solution through a CITRIX Set-up. Liasing with vendors and internal teams to ensure the quality and continuity of service for BAT.
Key achievements include:
• Project Managed rollout of new CRM solutions using Prince 2 methodology into global end markets.
• Continued to enhance Remedy based problem management system to further meet CRM clients needs.
• Negotiated and resolved conflicting demands from clients and central units impacting multiple systems and code sets.
• Managed and prioritised conflicting requests via costs, importance, and impact. Proceeded to develop and implement over 240 enhancement requests.
• Micro managed the logging, responding and resolution of issues using Remedy based bespoke problem management system to ensure continuity of issue knowledge is maintained.
• Managed the provision of comprehensive global CRM support through complete life cycle through to implementation within SLAs.
• Provided ad-hoc business objects expertise to the design authority on new solution designs and limitations.
• Matrix managed the development, support and implementation teams for the release and migration of new software to the live end markets.
Key achievements include:
• Project Managed rollout of new CRM solutions using Prince 2 methodology into global end markets.
• Continued to enhance Remedy based problem management system to further meet CRM clients needs.
• Negotiated and resolved conflicting demands from clients and central units impacting multiple systems and code sets.
• Managed and prioritised conflicting requests via costs, importance, and impact. Proceeded to develop and implement over 240 enhancement requests.
• Micro managed the logging, responding and resolution of issues using Remedy based bespoke problem management system to ensure continuity of issue knowledge is maintained.
• Managed the provision of comprehensive global CRM support through complete life cycle through to implementation within SLAs.
• Provided ad-hoc business objects expertise to the design authority on new solution designs and limitations.
• Matrix managed the development, support and implementation teams for the release and migration of new software to the live end markets.
Support, UP, Manager, Vb, Utilities, Office, Software, Development, Remedy, CRM support, Design, Implementation, It, Citrix, Service, Management, ETL, Database, Oracle, CRM
2000 - 2000
job
Technical Team Leader
Legacy BAT Solutions.
Day to day responsibilities involved running a team of Support analysts for BAT's legacy solutions. Logging, analysing and managing issues through to resolution, using a Remedy based bespoke problem management system. The solutions consisted of a VB handheld with Siebel v6 Central Office System and an Oracle 7/8 underlining database with a Winbatch (ETL) and a Business Objects reporting solution.
Client sites and meetings to gather requirements for complex issues and incorporate into future release strategy was a major part of my role.
Key achievements include:
• Project managed a transition of services from Anderson Consulting to BAT Support Services
• Project managed and implemented PDA and business intelligence programme in Chile involving full life cycle with multi systems rollout.
• Managed and prioritised conflicting requests via costs, importance, and impact. Proceeded to develop and implement over 240 enhancement requests.
• Project managed a new Remedy based bespoke problem management system into support team to enhance response and reporting capabilities of issues.
• Provided Business Objects v5 suite support and consultancy for 12 global end markets.
• Project managed/designed/and implemented a business object reporting solution in house including broadcast agent and web intelligence.
• Provided ad-hoc business objects expertise to the development and implementation teams, during development and rollout of new CRM solutions.
Client sites and meetings to gather requirements for complex issues and incorporate into future release strategy was a major part of my role.
Key achievements include:
• Project managed a transition of services from Anderson Consulting to BAT Support Services
• Project managed and implemented PDA and business intelligence programme in Chile involving full life cycle with multi systems rollout.
• Managed and prioritised conflicting requests via costs, importance, and impact. Proceeded to develop and implement over 240 enhancement requests.
• Project managed a new Remedy based bespoke problem management system into support team to enhance response and reporting capabilities of issues.
• Provided Business Objects v5 suite support and consultancy for 12 global end markets.
• Project managed/designed/and implemented a business object reporting solution in house including broadcast agent and web intelligence.
• Provided ad-hoc business objects expertise to the development and implementation teams, during development and rollout of new CRM solutions.
Business Intelligence, CRM, Oracle, Database, ETL, Consulting, Management, Implementation, Support, Remedy, Development, Office, Web, Vb, Agent
2000 - 2000
job
Project Manager
NHS.
Day to day responsibilities involved gathering user requirements as the basis of designing, developing and implementing a business intelligence solution across a NHS trust. The solution itself was to have a VB GUI with an underlining oracle database and business Objects as the reporting solution. Dues to executive budgetary changes within the NHS trust, the project was put on hold indefinitely within the early stages.
Key achievements include:
• Project Managed Intelligence requirements-gathering workshops and design for business intelligence project.
Key achievements include:
• Project Managed Intelligence requirements-gathering workshops and design for business intelligence project.
Design, Business Intelligence, Project Manager, Oracle, Database, Oracle database, Workshops, Vb, Manager
1996 - 1999
job
MIS Ops Team Lead/Support Analyst
Transco BG.
Day to day responsibilities involved Technically team leading 5 support analysts, supporting Business Objects v4, Lotus Notes v4.5 and Access 97 based systems. This was a very hands on role, enabling me to use by Business Objects, Access 97 and Lotus knowledge expertise whilst liasing with Transco Gas Suppliers.
Key achievements include:
• Supported and Modified Business Objects universes and reports in line with customer requirements.
• Designed Commercial/System Operation's Business Objects reports and scheduling system using broadcast agent.
• Project Managed automation project to improve Business Intelligence system, using Access 97 as the customer database, linked to an oracle 7 analytical data store with Business Objects as the reporting solution and broadcast agent as the scheduler.
Key achievements include:
• Supported and Modified Business Objects universes and reports in line with customer requirements.
• Designed Commercial/System Operation's Business Objects reports and scheduling system using broadcast agent.
• Project Managed automation project to improve Business Intelligence system, using Access 97 as the customer database, linked to an oracle 7 analytical data store with Business Objects as the reporting solution and broadcast agent as the scheduler.
Business Intelligence, Oracle, Automation, Database, Support, Analyst, ME, Agent
1990 - 1997
job
Team Leader/Supervisor
Makro Wholesale.
(part-time)
Day to day responsibilities involved team leading 20 POS cashiers in a major wholesaler. This started as weekend work to compliment my studies, but soon involved evening work. I was responsible for shift changes, customer queries, reconciliation, shrinkage reduction and always looking for areas of improvement. I continued to work weekends through to Jun 97.
Key achievements include:
• Supervised 20 cashiers at POS.
• Introduced new sets of operating procedures for all cashiers and supervisors.
• Resolved customers' queries face to face.
Professional Qualifications, Education & Membership
• MSc Project Management University of Liverpool
(In Progress until Oct 2019).
• HND Business Information Systems De Montfort University
• Prince 2 Practitioner
Courses
• Prince 2 Practitioner
• Prince 2 Foundation
• ITIL Service Management Foundation
• Project Management
• SUMMIT Methodology
• Business Objects Suite Business Objects Ltd
• Siebel Core Consultancy Siebel University
• SAP C Projects
• SAP Financials
• SAP BW
• Aprimo
• Business Analysis - Requirements
• SSADM
• Oracle 7, 8i, 9, 10g including SQL
• Siebel 5,6, 7, 8 including SFA, OBI & PDA
Day to day responsibilities involved team leading 20 POS cashiers in a major wholesaler. This started as weekend work to compliment my studies, but soon involved evening work. I was responsible for shift changes, customer queries, reconciliation, shrinkage reduction and always looking for areas of improvement. I continued to work weekends through to Jun 97.
Key achievements include:
• Supervised 20 cashiers at POS.
• Introduced new sets of operating procedures for all cashiers and supervisors.
• Resolved customers' queries face to face.
Professional Qualifications, Education & Membership
• MSc Project Management University of Liverpool
(In Progress until Oct 2019).
• HND Business Information Systems De Montfort University
• Prince 2 Practitioner
Courses
• Prince 2 Practitioner
• Prince 2 Foundation
• ITIL Service Management Foundation
• Project Management
• SUMMIT Methodology
• Business Objects Suite Business Objects Ltd
• Siebel Core Consultancy Siebel University
• SAP C Projects
• SAP Financials
• SAP BW
• Aprimo
• Business Analysis - Requirements
• SSADM
• Oracle 7, 8i, 9, 10g including SQL
• Siebel 5,6, 7, 8 including SFA, OBI & PDA
Sql, Project Management, Business Analysis, Oracle, SAP, ITIL, C, Management, Service Management, Service, Pos
1995 - 1996
job
Analyst
Agencies.
Day to day responsibilities involved developing an in house database and reporting solution to support all of Transco's operating procedures. I maintained the whole solution once developed and produced user documentation for my handover.
Key achievements include:
• Design, developed and implemented Access 97 procedure database with Business Objects reporting solution.
• Design, developed and implemented Business Objects Universe's and reports to sit on top of procedure database.
• Gathered customer requirements across Commercial Operations to develop and maintain Business Objects management reports.
Key achievements include:
• Design, developed and implemented Access 97 procedure database with Business Objects reporting solution.
• Design, developed and implemented Business Objects Universe's and reports to sit on top of procedure database.
• Gathered customer requirements across Commercial Operations to develop and maintain Business Objects management reports.
Design, Operations, Database, Management, Support, Analyst
Phil's reviews
Phil has not received any reviews on Worksome.
Contact Phil Hector
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Phil directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark