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L&D Coach of Coaches
Sandra Santo Domingo
,
Sunbury on Thames, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an experienced learning and development professional with extensive knowledge in Financial Services. My core strength is upskilling new recruits who have joined learning teams to practically apply the learning cycle. I'm also experienced in learning consulting, designing digital, blended and classroom learning. I facilitate learning to customer service audiences in the classroom, e-learning and on the job training. I design learning toolkits as part of best practice and standardisation for learning team.
Markets
United Kingdom
Language
English
Fluently
Portuguese
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2012 - 2018
job
Learning Business Partner
Old Mutual LTD.
◦ Learning Business Partner to internal clients e.g. inbound customer service centers, process offices, legal teams, compliance teams and health & safety teams
◦ Conduct learning needs analysis and offer recommendations
◦ Design and develop accredited learning which counts towards a recognised qualification
◦ Design and develop induction e-learning module for all new employees using ADOBE captivate and muse
◦ Design, develop and deliver soft skills e-learning and classroom modules for Managers e.g. coaching skills, absenteeism
◦ Design, develop and deliver new product and system launches to South African and African audiences
◦ Coordinated the rollout of Team Leader Induction program and coached Team Leaders.
◦ Conduct learning needs analysis and offer recommendations
◦ Design and develop accredited learning which counts towards a recognised qualification
◦ Design and develop induction e-learning module for all new employees using ADOBE captivate and muse
◦ Design, develop and deliver soft skills e-learning and classroom modules for Managers e.g. coaching skills, absenteeism
◦ Design, develop and deliver new product and system launches to South African and African audiences
◦ Coordinated the rollout of Team Leader Induction program and coached Team Leaders.
Design, Coaching, E-learning, Customer service, Service, Compliance, Adobe, Safety, Health, Business Partner
My education
n/a
Secondary, Higher Certificate
Secondary, Higher Certificate
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