$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Training consultant
Lee Thomson
,
Leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
• Proven ability to create training material and/or technical documentation to a very high level. This includes the creation of videos integrated with iMovie and Captivate. • Experience of LMS implementation/Salesforce, SharePoint, Office 365, EPOS, SAP, Kerridge, Windows technology and VMWare knowledge whilst having exposure to Agile methods and bespoke systems on a national basis. • Technical background with experience of understanding, designing and delivering a variety of applications for the following organisations, Equifax, United Utilities, Barclay Card, Lloyds Bank, Network Rail, SIG, Boots, Screwfix and Morrison's Supermarkets. • Experienced with UAT testing, process flows, training documentation and developing workshops with a variety of users. Ranging from customer service/sales, warehousing, engineers, line managers and directors. • Fully experienced with full cycle design and delivery and evaluation of sales, call centre Induction, leadership and management development, progression, sales, management development, coaching compliance, competencies and customer service. • Excellent communication skills, including face to face training delivery for small and large groups. This includes key stakeholder management with BA's and SME's. • Key experience of working and leading projects following the full project, design and training cycles with building relationships across multi -functional sites and operations.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
My experience
2019 - ?
freelance
Lead Training Consultant
Equifax.
• Responsible for designing and delivering training modules to support all workstreams included in the new Target Operating Model, inclusive of systems training, soft skills and regulatory compliance
• Working very closely with key stakeholders, heads of departments and SME's to gain approval of training materials for the attainment and maintenance of knowledge
• Responsible for developing accreditation models and tests for all GCS Operations processes
• Supporting the Programme Manager in the delivery of the GCS Operations Programme and the implementation of the new Target Operating Model
• Develop a certification program for tracking training development programs
• Working very closely with key stakeholders, heads of departments and SME's to gain approval of training materials for the attainment and maintenance of knowledge
• Responsible for developing accreditation models and tests for all GCS Operations processes
• Supporting the Programme Manager in the delivery of the GCS Operations Programme and the implementation of the new Target Operating Model
• Develop a certification program for tracking training development programs
Operations, Training, Compliance, Implementation, Support, Development, Regulatory, Manager, Processes
2019 - 2019
freelance
Training Consultant
United Utilities.
• Designed and delivered face to face training content for roll out across the UK, this includes how-to manuals, operating instructions, FAQs, combined with creating
E-learning modules and bringing to life training materials from Visio documents.
• Administration management experience of SharePoint.
• Implementing Salesforce CRM, Office 365 and SAP across the field-based technicians within United Utilities, whilst working within an 'Agile' frame work.
• Incorporating both the Service Cloud and Field Service Lightning elements of Salesforce CRM.
• Proactively promoted training activity, whilst communicating its success and value to all stakeholders and staff.
• Working very closely with BA's & SME's to create tailored material to suit each area of the business.
• Responsible for developing accreditation models, level 1,2 and 3.
• Supported SME's and BA's during the 'Go-Live' transition.
E-learning modules and bringing to life training materials from Visio documents.
• Administration management experience of SharePoint.
• Implementing Salesforce CRM, Office 365 and SAP across the field-based technicians within United Utilities, whilst working within an 'Agile' frame work.
• Incorporating both the Service Cloud and Field Service Lightning elements of Salesforce CRM.
• Proactively promoted training activity, whilst communicating its success and value to all stakeholders and staff.
• Working very closely with BA's & SME's to create tailored material to suit each area of the business.
• Responsible for developing accreditation models, level 1,2 and 3.
• Supported SME's and BA's during the 'Go-Live' transition.
Salesforce, Go, Utilities, Office, Service, Content, Visio, Management, E-learning, Administration, Cloud, Agile, SharePoint, Training, SAP, Office 365, CRM
2018 - 2019
freelance
Training Consultant
Lloyds Bank.
• Delivered Financial Services rectification training to end users and SME's
• This involved Induction, soft skills, technical and technology for a variety of different rectification projects whilst providing one on one support where and when needed.
• This involved Induction, soft skills, technical and technology for a variety of different rectification projects whilst providing one on one support where and when needed.
Training, Technology, Support
2018 - 2019
freelance
Senior Lead Learning Consultant
Barclay Card.
• Provided full aspects of the Learning cycle (LNA, Design, Delivery & Evaluation) to Global Fraud Management and Merchant Services business areas.
• This included delivering a full range of learning support across the Learning cycle i.e. Learning needs analysis, design, delivery and evaluation.
• Delivered to group sizes of up to 15 whilst liaising with Subject Matter Experts on key process.
• Developed accreditation models for level 1,2 and 3.
• Created appropriate methods to monitor and evaluate the effectiveness of allocated training modules delivered in-house.
• This included delivering a full range of learning support across the Learning cycle i.e. Learning needs analysis, design, delivery and evaluation.
• Delivered to group sizes of up to 15 whilst liaising with Subject Matter Experts on key process.
• Developed accreditation models for level 1,2 and 3.
• Created appropriate methods to monitor and evaluate the effectiveness of allocated training modules delivered in-house.
Design, Training, Management, Support, UP
2018 - 2018
freelance
Lead Training Consultant
IRI.
• Providing onsite client training to a Boots healthcare following introduction of a major new implementation of a business intelligence solution - Unify.
• Assisting with the clients/IRI adoption process through the delivery of drop-in surgeries for previously trained users with the use of Data Visualisation, Data Analytics, Tableau, SAS, COGNOS and other analytics engines.
• Adapting previously created material for client specific training sessions
• Delivering face to face classroom training within a theatre room environment for up to 40 people as well as ad-hoc one on one sessions
• Assisting with the clients/IRI adoption process through the delivery of drop-in surgeries for previously trained users with the use of Data Visualisation, Data Analytics, Tableau, SAS, COGNOS and other analytics engines.
• Adapting previously created material for client specific training sessions
• Delivering face to face classroom training within a theatre room environment for up to 40 people as well as ad-hoc one on one sessions
Business Intelligence, Training, Tableau, SAS, Analytics, Implementation, UP
2014 - 2017
freelance
Training Consultant
SIG.
• Delivered on site training, coaching, implementation and remote support throughout the UK for new and existing branches on Kerridge for Branch Managers, Supervisors Warehouse Operators and Customer Service Assistants.
• Responsible for developing 'Super Users' within the project. This involved, training, coaching, support and evaluation of training delivery and content accuracy.
• Designed training modules in collaboration with Project Managers, Business Analyst and Implementation Managers for a variety of areas within SIG.
• Created instructional videos and user guides using iMovie and Captivate.
• LMS implementation on a national basis for key sites across the UK.
• Responsible for developing 'Super Users' within the project. This involved, training, coaching, support and evaluation of training delivery and content accuracy.
• Designed training modules in collaboration with Project Managers, Business Analyst and Implementation Managers for a variety of areas within SIG.
• Created instructional videos and user guides using iMovie and Captivate.
• LMS implementation on a national basis for key sites across the UK.
Coaching, Training, Customer service, Content, Service, Implementation, Support, Analyst, IMovie
2014 - 2014
freelance
Training Consultant
Network Rail.
• System and Application Training for Network Rail Maintenance Technicians as part of their current upgrading programme.
• Upskilled selected Super Users throughout the UK to support the nationwide roll out.
• Adapted existing training materials to meet the requirements of different audiences.
• This included training over 8,500 Network Rail staff to enable them to improve performance.
• Delivered using group and one to one training, coaching and virtual support.
• Upskilled selected Super Users throughout the UK to support the nationwide roll out.
• Adapted existing training materials to meet the requirements of different audiences.
• This included training over 8,500 Network Rail staff to enable them to improve performance.
• Delivered using group and one to one training, coaching and virtual support.
Coaching, Training, Network, Support
2013 - 2014
freelance
Lead Training Consultant
Vodafone Global.
• Designed and delivered the creation of an E-Learning and delivery packages on Salesforce One.
• Delivered of key modules to end users and managers across Europe.
• Conducted Development and Training Needs Analysis.
• Worked very close with key stakeholders, including BDM's, BA's and project managers.
• Implementation of LMS across UK and Greece.
• Delivered of key modules to end users and managers across Europe.
• Conducted Development and Training Needs Analysis.
• Worked very close with key stakeholders, including BDM's, BA's and project managers.
• Implementation of LMS across UK and Greece.
Training, Salesforce, E-learning, Implementation, Development
2013 - 2013
freelance
Training Consultant
Screwfix.
• Designed and delivered effective induction programmes, core management succession programmes, sales, systems, competencies and H&S training for all new and existing personnel.
• This involved 1 to 1 coaching and group facilitation of up to 20 delegates, across the UK covering over 300 branches.
• This involved 1 to 1 coaching and group facilitation of up to 20 delegates, across the UK covering over 300 branches.
Coaching, Training, Management, Sales, UP
2012 - 2013
freelance
Training Consultant
unknown.
Delivered and accredited City and Guild courses on Customer Service and Health and Safety to a diverse range of adult learners who have been unemployed for over 2 years with different levels of confidence and capability.
Training, Customer service, Service, Safety, Health
2012 - 2012
freelance
Training Consultant
Carphone Warehouse.
Delivered pre-designed training throughout the United Kingdom within the following areas:
• Employee Engagement.
• Retail Sales Techniques.
• Customer focus and experience, change management and leadership skills.
• Employee Engagement.
• Retail Sales Techniques.
• Customer focus and experience, change management and leadership skills.
Change management, Retail, Training, Leadership, Employee Engagement, Management, Sales
2011 - 2012
freelance
Training Consultant
unknown.
Responsible for project managing, designing and delivering retail training across the UK for new store retail store openings.
Retail, Training
2010 - 2011
freelance
Training Consultant
Morrison's PLC Supermarkets.
• Contracted to provide ad-hoc training services for the rollout of Pegasus EPOS system across 420 stores.
• Responsible for delivering business process systems training within a retail environment to end-users.
• Created and delivered classroom material on Oracle Manufacturing, BI and Purchasing for transport, manufacturing and warehouse areas.
• Performed a training needs analysis to identify training requirements for 3000 staff within the manufacturing environment.
• Responsible for delivering business process systems training within a retail environment to end-users.
• Created and delivered classroom material on Oracle Manufacturing, BI and Purchasing for transport, manufacturing and warehouse areas.
• Performed a training needs analysis to identify training requirements for 3000 staff within the manufacturing environment.
Oracle, Retail, Training, BEE
2011 - 2011
freelance
Training Consultant
Everything and Everywhere.
• Delivered pre-designed sales training for branches across the UK. The main focus was experience and solution selling techniques combined with launching new product ranges.
• Worked closely with key stakeholders, including Business Development Managers, Business Analyst and Project Managers.
• Worked closely with key stakeholders, including Business Development Managers, Business Analyst and Project Managers.
Business development, Training, Sales, Analyst, Development
2011 - 2011
freelance
Training Consultant
Marks and Spencer's.
• EPOS (POS) Associate Systems Trainer, delivering training at various locations around the UK in the use of their in-house Point of Sale systems.
• Training staff at all levels including Management and coaches, incorporating both soft skill customer service training with their bespoke system training.
• Training staff at all levels including Management and coaches, incorporating both soft skill customer service training with their bespoke system training.
Training, Customer service, Management, Service, Pos
2007 - 2009
job
National Product and Sales Trainer
O2 Telefonica.
• Delivered quality and effective training on O2 products to sales and support personnel to O2 Sales directorate and indirect sales accounts contracted by O2.
• Conducted Training Needs Analysis to determine learning outcomes and developing innovative and creative learning solutions to reflect different learning styles and business needs.
• Conducted Training Needs Analysis to determine learning outcomes and developing innovative and creative learning solutions to reflect different learning styles and business needs.
Training, Sales, Support
Lee's reviews
Lee has not received any reviews on Worksome.
Contact Lee Thomson
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Lee directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark