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jobs
IT support
Iman Kamrava
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
I have extensive experience in the IT sector and have worked for two large companies over the last 15 years. I have advanced knowledge of Windows Environment, as well as extensive experience with hardware components. Highly effective at windows and hardware maintenance. I have recently settled in the UK and I am looking to join a dynamic company that will utilize my skills and experience.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - 2019
freelance
Volunteer
Digi-Pals.
● Helping adults gain basic digital skills in Glasgow Libraries, such as Microsoft office, outlook, social media and internet browser
● Teach them how to utilize their mobile or personal devices better, such as Gmail, texting and app downloads
● Supported clients in navigating universal credit website and showing them effective job search
● Signposting customer to specialist support service
● Teach them how to utilize their mobile or personal devices better, such as Gmail, texting and app downloads
● Supported clients in navigating universal credit website and showing them effective job search
● Signposting customer to specialist support service
Social Media, Service, Website, Support, Office, App, Internet, Search, Social, Basic
2012 - 2018
job
Senior IT support specialist
Hampa Energy engineering & design Company.
● Installing and maintaining windows 7 and 10
● Resolving problems related to Microsoft office (2010, 2013 and 2016), Adobe Acrobat and Office 365
● Installing general and Engineering software, resolving software and hardware problems (300 users)
● Managing active directory and domain control at the end-user level
● Resolving TCP/IP problems
● Resolving employees' problems in a clear, courteous and straightforward manner.
● Coaching and mentoring 4 new staff members, including conduction performance review
● Demonstrating professional and courtesy to customers all time
● Maintaining heavy duty multifunction printers and platters (10 devices)
● Maintenance UPS and stabilizers
● Administrator of Kaspersky security centre (install, remove, maintain, create policy)
● Resolving problems related to Microsoft office (2010, 2013 and 2016), Adobe Acrobat and Office 365
● Installing general and Engineering software, resolving software and hardware problems (300 users)
● Managing active directory and domain control at the end-user level
● Resolving TCP/IP problems
● Resolving employees' problems in a clear, courteous and straightforward manner.
● Coaching and mentoring 4 new staff members, including conduction performance review
● Demonstrating professional and courtesy to customers all time
● Maintaining heavy duty multifunction printers and platters (10 devices)
● Maintenance UPS and stabilizers
● Administrator of Kaspersky security centre (install, remove, maintain, create policy)
Security, Administrator, Office, Software, Hardware, Adobe, Adobe Acrobat, Support, It, Coaching, Engineering, TCP/IP, Windows, Mentoring, Active Directory, Office 365, It support
2009 - 2012
job
R&D Manager
unknown.
Avajang group
● Provide daily management control to the Development Team members, providing guidance, assistance and support as required
● Analysing the sales market, comparing competitor prices and changing our sales strategy
● Investigating new features in products and transferring them to sales and other employees
● Creating technical documents for sales channels
● Holding over 100 seminars and classes for sales partners and end users
● Monitored and controlled the financial performance against defined revenue and expense targets
● Responsible for managing a team five associates
● Provide daily management control to the Development Team members, providing guidance, assistance and support as required
● Analysing the sales market, comparing competitor prices and changing our sales strategy
● Investigating new features in products and transferring them to sales and other employees
● Creating technical documents for sales channels
● Holding over 100 seminars and classes for sales partners and end users
● Monitored and controlled the financial performance against defined revenue and expense targets
● Responsible for managing a team five associates
R, Management, Sales, Support, Development, Manager
2008 - 2008
job
Sales Expert
Distributing Gigabyte.
Avajang group
● Buying hardware products such as MB, VGA, HDD, RAM, CPU and peripherals
● Distributing Gigabyte, Logitech and NVIDIA products all over the country
● Distributing Kaspersky products all over the country
Avajang group
● Buying hardware products such as MB, VGA, HDD, RAM, CPU and peripherals
● Distributing Gigabyte, Logitech and NVIDIA products all over the country
● Distributing Kaspersky products all over the country
Avajang group
Sales, Hardware
2006 - 2007
job
R&D Technician
unknown.
● Checking hardware such as MB, VGA, HDD, RAM, and CPU at service department
● Installing windows and resolving problems for customers
Avajang group
● Installing windows and resolving problems for customers
Avajang group
R, Windows, Service, Hardware
2004 - 2005
job
Support technician
unknown.
● Installing software, modifying and repairing hardware and resolving technical issues
● Resolving customers' problems in a clear, courteous and straightforward manner
● Resolving customers' problems in a clear, courteous and straightforward manner
Support, Hardware, Software
My education
University of applied science and technology
Bachelors, Information Technology
Bachelors, Information Technology
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