(Pius) James Carr , Cannock, United Kingdom

I am a highly influential and resilient leader who achieves commercial impact across a broad range of disciplines. With a proven record of successful turnaround, I provide solutions to problems using proven programme and project delivery methodology. In my last role I was responsible for delivering a programme of transformation change across the business which incorporated multiple IT based project implementations in addition to people focused projects delivering step change within a National Contact Centre.

I have extensive experience providing the highest levels of customer service and managed service support through front line operational, back office and programme teams and realise service enhancement and efficiency opportunities which maximise profitability. In a previous role I inherited a contract that was 2 weeks from being served Breach of Contract. I crafted and implemented a programme of change which resulted in the same contract being renewed for 2 years some 9 months later. Not only that I renegotiated terms to take a £100k contract loss to a £250k profit over 2 years.

As an adept communicator I use strong interpersonal skills to engage, motivate and manage colleagues, stakeholders, suppliers and clients alike and am a confident and compelling presenter and negotiator, able to deliver complex information to Board level audiences. Having been part of a Board and presented to Senior managers in some of the UK's largest brands I am at home in such company and have an ability to influence positive outcomes.