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Dedicated Senior Digital Programme/Project Manager passionate about the creation of great digital products and services
Kim Peters
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A dedicated Senior Digital Programme/Project Manager passionate about the creation of great digital products and services coupled with the teams, processes and platforms needed to make this possible. As a qualified Scrum Master with the ability to communicate at all levels of business, my key strengths include the ability to facilitate the collaborative delivery of tech development projects over multiple platforms, providing hands on management of UX, design teams, developers as well as third parties to meet company objectives for high-volume, high-availability, consumer facing, digital offerings.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2018 - 2019
job
Senior Project Manager - SKY- Data Products and Delivery
TV products.
Contract
Data Products and Delivery is the division is Sky responsible for the collation and analysis of data across all Sky products. These include Sky Store, Broadband products, TV products, NOW TV and more. This data comprises both Commercial/Trading and Operational data.
Key contributions & accountabilities included:
• Managing the end to end process of the delivery reporting and data projects
• Responsible for managing all stakeholder relationships across the projects I am responsible for.
• Co-ordinated project delivery across technical scrums, digital team, reporting team, Datawarehouse teams and operations/support
Data Products and Delivery is the division is Sky responsible for the collation and analysis of data across all Sky products. These include Sky Store, Broadband products, TV products, NOW TV and more. This data comprises both Commercial/Trading and Operational data.
Key contributions & accountabilities included:
• Managing the end to end process of the delivery reporting and data projects
• Responsible for managing all stakeholder relationships across the projects I am responsible for.
• Co-ordinated project delivery across technical scrums, digital team, reporting team, Datawarehouse teams and operations/support
Project Manager, Operations, TV, Support, Manager
2017 - 2018
job
Senior Project Manager
COMCAST TECH SOLUTIONS.
Perform (DAZN) - Contract
Implementation of a live and on-demand sport streaming service. Currently a monthly subscription service in Germany, Austria, Switzerland, Japan and Canada. Further major territories are planned for release. Comcast Technology Solutions provides the video content management system for this product.
Key contributions & accountabilities included:
• Owning the relationship with Perform (DAZN) and all other major third-party providers delivering into DAZN.
• Responsible for managing all status reporting and daily/weekly project status meetings ensuring any risks and issues surfaced and mitigated against.
• Managed the CTS internal development team, efficient delivery of individual project tasks, managing priorities and identifying dependencies
• Planning and managing the feature roadmap in conjunction with DAZN stakeholders
Implementation of a live and on-demand sport streaming service. Currently a monthly subscription service in Germany, Austria, Switzerland, Japan and Canada. Further major territories are planned for release. Comcast Technology Solutions provides the video content management system for this product.
Key contributions & accountabilities included:
• Owning the relationship with Perform (DAZN) and all other major third-party providers delivering into DAZN.
• Responsible for managing all status reporting and daily/weekly project status meetings ensuring any risks and issues surfaced and mitigated against.
• Managed the CTS internal development team, efficient delivery of individual project tasks, managing priorities and identifying dependencies
• Planning and managing the feature roadmap in conjunction with DAZN stakeholders
Project Manager, Video content, Video, Content Management, Management, Content, Sport, Service, Technology, Implementation, Development, Streaming, Feature, Manager
2016 - 2017
job
Senior Customer Facing Project Manager - REDBEE
Vodafone TV.
Contract
Delivery of a Content Discovery Solution for the Vodafone UK offering provisioning a Live and On-Demand Pay-TV service.
Key contributions & accountabilities included:
• Primary interface between Ericsson project team and Vodafone key programme stakeholders, managing all status reporting and daily/weekly project status meetings and reporting.
• Co-ordinated project deliveries across architecture, data, integration and IT operational teams
• Management of project staff to ensure effective and efficient delivery of individual project tasks, managing priorities and identifying dependencies
• Managed key relationship with Accenture consultants working with the Vodafone project team
• Managed programme change requests and risks and issues logs
Delivery of a Content Discovery Solution for the Vodafone UK offering provisioning a Live and On-Demand Pay-TV service.
Key contributions & accountabilities included:
• Primary interface between Ericsson project team and Vodafone key programme stakeholders, managing all status reporting and daily/weekly project status meetings and reporting.
• Co-ordinated project deliveries across architecture, data, integration and IT operational teams
• Management of project staff to ensure effective and efficient delivery of individual project tasks, managing priorities and identifying dependencies
• Managed key relationship with Accenture consultants working with the Vodafone project team
• Managed programme change requests and risks and issues logs
Project Manager, Management, Integration, Content, Service, Architecture, TV, It, Manager
2011 - 2016
job
Senior Digital Programme/Project Manager
BBC STUDIOS.
UK
BBC Worldwide is the main commercial arm of the BBC, commercialising and showcasing content from the BBC in the UK and over 200 counties across a broad range of sectors, including Channels, TV Distribution, Consumer Products, Live Events, Publishing and e-Commerce.
Responsible for managing the technical delivery of multiple consumer-facing, rapidly evolving digital products and services using both Agile and conventional project and programme management methodologies. Directing the planning and execution of schedules as well as oversight of project budgets and expenditures. Currently involved in number of upgrades and enhancement projects for existing products. Previous projects as follows:
Senior Digital Programme/Project Manager - BBC Store Apps (iOS and Android)
Successfully launched BBC Store Apps in December 2015 with around 7,000 hours of programmes available, meeting tight deadlines and overcoming challenging obstacles. The free app allows viewers to stream and download programmes bought from BBC Store, to enjoy at home or on the go.
Key contributions & accountabilities included:
• Collaboratively delivering solutions using Agile (Scrum) methodology from initial specification, development through to release
• Directing and motivating a multi-disciplined internal front end delivery team to ensure engagement and support; consisting of UX Designers, Responsive Web Project Manager, Local and Offshore Testers as well as a third party digital agency contracted to develop the app
• Continually planning and optimising the mapping of programme features and business value including backlog management in order to submit the iOS app to Apple and Android App to GooglePlay before the known deadline
• Negotiating with functional leads (Operations, Marketing, Customer Services etc.) and other stakeholders to manage trade-offs between scope, quality, time, and cost
• Providing feedback and improvement ideas to digital agency on project management processes, transparency of development progress and systems used to track user stories, bug logging and reporting
Digital Programme/Project Manager - BBC Store Downloader
Proficiently managed the development, implementation and launch of the Video on Demand (VOD) incorporating Transaction Video on Demand (TVOD). download platform for the BBC Store (https://store.bbc.com) in August 2015. The responsive website is fully integrated into the BBC
iPlayer, allowing offline viewing on desktop, mobile and tablet.
Key contributions & accountabilities included:
• Managing an internal team consisting of product and business analysts, UX teams and an external development team via an offshore company
• Maintaining programme plans to enable successful role out including frequent optimisation testing and analysis, user research and usability tests to safeguard quality
• Identifying and solving problems, risks and issues; reporting mitigating actions to management, e.g. despite missing original completion date due to the complexity of VOD and Video download functionality, maintained a good working relationship with offshore agent and successfully rejected additional cost claims
Programme/Project Manager - BBC Global iPlayer (iOS)
Responsible for the ongoing technical operation, live running and continuous improvement of BBC's Global iPlayer, a 'global' version of its iPlayer video on-demand service, incorporating subscription video on demand (SVOD) for tablet and mobile. Live in 16 territories, the tech stack included collection of an iOS App, Java middle ware and a .net CMS system.
Key contributions & accountabilities included:
• Managing the introduction of all new features and upgrades including technical development
• Driving the projects forwards in a positive manner, supporting data-driven, customer-focused product development
• Coordinating work and providing direction to an internal team of developers to complete deliverables
• Collaborating with the regional business operations teams to ensure all changes were embedded across the organization to enable successful role out and support
• Providing monthly feedback on technical resource and operational costs to BBCW leadership team and weekly reports to Global iPlayer leadership on new subscription numbers, subscription churn, video plays, new system/product releases
• Effectively balancing the needs of all internal stakeholders (Editorial, Compliance, Marketing, Finance) and technical third party relationships (testers, various software developers, technical architects and analysts)
• Negotiating preferential rates on data storage with a third party resulting in free system upgrade free and significantly reduced storage rates
BBC Worldwide is the main commercial arm of the BBC, commercialising and showcasing content from the BBC in the UK and over 200 counties across a broad range of sectors, including Channels, TV Distribution, Consumer Products, Live Events, Publishing and e-Commerce.
Responsible for managing the technical delivery of multiple consumer-facing, rapidly evolving digital products and services using both Agile and conventional project and programme management methodologies. Directing the planning and execution of schedules as well as oversight of project budgets and expenditures. Currently involved in number of upgrades and enhancement projects for existing products. Previous projects as follows:
Senior Digital Programme/Project Manager - BBC Store Apps (iOS and Android)
Successfully launched BBC Store Apps in December 2015 with around 7,000 hours of programmes available, meeting tight deadlines and overcoming challenging obstacles. The free app allows viewers to stream and download programmes bought from BBC Store, to enjoy at home or on the go.
Key contributions & accountabilities included:
• Collaboratively delivering solutions using Agile (Scrum) methodology from initial specification, development through to release
• Directing and motivating a multi-disciplined internal front end delivery team to ensure engagement and support; consisting of UX Designers, Responsive Web Project Manager, Local and Offshore Testers as well as a third party digital agency contracted to develop the app
• Continually planning and optimising the mapping of programme features and business value including backlog management in order to submit the iOS app to Apple and Android App to GooglePlay before the known deadline
• Negotiating with functional leads (Operations, Marketing, Customer Services etc.) and other stakeholders to manage trade-offs between scope, quality, time, and cost
• Providing feedback and improvement ideas to digital agency on project management processes, transparency of development progress and systems used to track user stories, bug logging and reporting
Digital Programme/Project Manager - BBC Store Downloader
Proficiently managed the development, implementation and launch of the Video on Demand (VOD) incorporating Transaction Video on Demand (TVOD). download platform for the BBC Store (https://store.bbc.com) in August 2015. The responsive website is fully integrated into the BBC
iPlayer, allowing offline viewing on desktop, mobile and tablet.
Key contributions & accountabilities included:
• Managing an internal team consisting of product and business analysts, UX teams and an external development team via an offshore company
• Maintaining programme plans to enable successful role out including frequent optimisation testing and analysis, user research and usability tests to safeguard quality
• Identifying and solving problems, risks and issues; reporting mitigating actions to management, e.g. despite missing original completion date due to the complexity of VOD and Video download functionality, maintained a good working relationship with offshore agent and successfully rejected additional cost claims
Programme/Project Manager - BBC Global iPlayer (iOS)
Responsible for the ongoing technical operation, live running and continuous improvement of BBC's Global iPlayer, a 'global' version of its iPlayer video on-demand service, incorporating subscription video on demand (SVOD) for tablet and mobile. Live in 16 territories, the tech stack included collection of an iOS App, Java middle ware and a .net CMS system.
Key contributions & accountabilities included:
• Managing the introduction of all new features and upgrades including technical development
• Driving the projects forwards in a positive manner, supporting data-driven, customer-focused product development
• Coordinating work and providing direction to an internal team of developers to complete deliverables
• Collaborating with the regional business operations teams to ensure all changes were embedded across the organization to enable successful role out and support
• Providing monthly feedback on technical resource and operational costs to BBCW leadership team and weekly reports to Global iPlayer leadership on new subscription numbers, subscription churn, video plays, new system/product releases
• Effectively balancing the needs of all internal stakeholders (Editorial, Compliance, Marketing, Finance) and technical third party relationships (testers, various software developers, technical architects and analysts)
• Negotiating preferential rates on data storage with a third party resulting in free system upgrade free and significantly reduced storage rates
Development, Service, Website, Embedded, Compliance, TV, Net, Apps, Offshore, Implementation, Support, Usability & UX, Testing, Content, Software, Storage, Web, Data Storage, App, Responsive, Direction, Go, Processes, Agent, Manager, Ios app, Java, Project Management, Scrum, IOS, Project Manager, User research, Android, Video, Product development, UX, CMS, Research, Marketing, Operations, Agile, Android app, E-commerce, Usability, Continuous improvement, User stories, Leadership, Optimization, Management, Finance
2006 - 2011
job
Strategic Partner Relations/Senior Business Analyst
DAILY MAIL.
UK
In 2008, Daily Mail and General Trust (DMGT) owners of The Digital Property Group (TDPG) successfully brought together 3 very different brands, accessed by very different consumers; Primelocation.com, FindaProperty.com and Globrix.com. The company had a reputation for delivering innovative solutions to customers' demands for information, providing quality content and services for property agents around the world.
Strategic Partner Relations/Senior Business Analyst
Appointed into a strategic position requiring exceptional stakeholder engagement during a time of exponential growth and organisational change; demonstrating a natural ability to work with new business models and strategies. Primarily responsible for effectively fostering mutually beneficial relationships with TDPG's high profile and key strategic partners including Google, Microsoft, Royal Mail, Land Registry and Ordnance Survey.
Key contributions & accountabilities included:
• Owning the relationship with strategic partners, meeting regularly to share knowledge on industry and technology developments, identify areas of concern and to collectively strategise integrated, leading edge product and service solutions
• Creating effective lines of communication to transfer important and urgent information between strategic partners, senior management and other internal business units and departments; often articulating complex scenarios to non-technical audiences
• Planning, prioritising and implementing new initiatives and products across all TDPG portals appropriate to a multi branding strategy
• Analysing and standardising the process for website statistics gathering across Primelocation.com and Findaproperty.com
Head of Home Information Packs
Originally employed to project manage the successful launch of a dedicated business unit and new product from design approval to go-live, for Primelocation.com.
Key contributions & accountabilities included:
• Planning, executing and integrating each phase of the project delivery to launch Home Information Packs
• Collecting, defining and documenting business, marketing and technology requirements
• Controlling overall business unit budget, maintaining the agreed levels of expenditure
• Interviewing, hiring, training and motivating a new cohesive, team of 10 customer service agents, 2 Developers and a Tester.
• Embedding strict operational processes to comply with rigorous conveyancing rules and elevate the level of due diligence
• Selecting and managing third-party service providers who best delivered business performance and a competitive advantage
• Weekly sales and progress reporting and monthly staff cost reporting to the CEO
• Demonstrating innovation and creativity, producing and launching an ongoing marketing strategy, liaising with an external PR Agency and internal Marketing department
In 2008, Daily Mail and General Trust (DMGT) owners of The Digital Property Group (TDPG) successfully brought together 3 very different brands, accessed by very different consumers; Primelocation.com, FindaProperty.com and Globrix.com. The company had a reputation for delivering innovative solutions to customers' demands for information, providing quality content and services for property agents around the world.
Strategic Partner Relations/Senior Business Analyst
Appointed into a strategic position requiring exceptional stakeholder engagement during a time of exponential growth and organisational change; demonstrating a natural ability to work with new business models and strategies. Primarily responsible for effectively fostering mutually beneficial relationships with TDPG's high profile and key strategic partners including Google, Microsoft, Royal Mail, Land Registry and Ordnance Survey.
Key contributions & accountabilities included:
• Owning the relationship with strategic partners, meeting regularly to share knowledge on industry and technology developments, identify areas of concern and to collectively strategise integrated, leading edge product and service solutions
• Creating effective lines of communication to transfer important and urgent information between strategic partners, senior management and other internal business units and departments; often articulating complex scenarios to non-technical audiences
• Planning, prioritising and implementing new initiatives and products across all TDPG portals appropriate to a multi branding strategy
• Analysing and standardising the process for website statistics gathering across Primelocation.com and Findaproperty.com
Head of Home Information Packs
Originally employed to project manage the successful launch of a dedicated business unit and new product from design approval to go-live, for Primelocation.com.
Key contributions & accountabilities included:
• Planning, executing and integrating each phase of the project delivery to launch Home Information Packs
• Collecting, defining and documenting business, marketing and technology requirements
• Controlling overall business unit budget, maintaining the agreed levels of expenditure
• Interviewing, hiring, training and motivating a new cohesive, team of 10 customer service agents, 2 Developers and a Tester.
• Embedding strict operational processes to comply with rigorous conveyancing rules and elevate the level of due diligence
• Selecting and managing third-party service providers who best delivered business performance and a competitive advantage
• Weekly sales and progress reporting and monthly staff cost reporting to the CEO
• Demonstrating innovation and creativity, producing and launching an ongoing marketing strategy, liaising with an external PR Agency and internal Marketing department
Content, Processes, Go, Creativity, Google, Ceo, Analyst, Growth, Natural, Statistics, Technology, Website, Service, Marketing, Sales, Due Diligence, Management, Customer service, Pr, Controlling, Training, Budget, Innovation, MArketing Strategy, Branding, Design
2000 - 2005
job
Project Manager
PRIMELOCATION.COM.
UK
PrimeLocation.com is one of the UK's leading property websites, providing an effective medium for users looking to buy, sell, rent or let quality properties, both in the UK and more than 60 countries. Attracting over 5 million visitors a month and advertising properties from over 16,000 estate and letting agencies.
Project Manager
Promoted to Project Manager to effectively implement enhancements and resolve performance issues related to the company's in-house CRM and Billing system including introducing a backend reporting system and dedicated customer service phone line.
Key contributions & accountabilities included:
• Leading multiple and concurrent solutions-based projects ensuring that clients experienced seamless implementation
• Sourcing and managing external suppliers and software providers to meet cost, schedule and business performance standards, ensuring that any gaps were quickly identified and addressed
• Accurately collating customer data; producing timely and concise monthly reports
Senior Business Analyst
Playing a key role within the start-up tech team that built and took Primelocation.com live, this customer facing position involved managing key relationships with estate agents, their web designers and IT departments. Identified, suggested and implemented solutions to monitor and improve user experience (including generating a new CRM access database and specifying a more robust CRM software package).
PrimeLocation.com is one of the UK's leading property websites, providing an effective medium for users looking to buy, sell, rent or let quality properties, both in the UK and more than 60 countries. Attracting over 5 million visitors a month and advertising properties from over 16,000 estate and letting agencies.
Project Manager
Promoted to Project Manager to effectively implement enhancements and resolve performance issues related to the company's in-house CRM and Billing system including introducing a backend reporting system and dedicated customer service phone line.
Key contributions & accountabilities included:
• Leading multiple and concurrent solutions-based projects ensuring that clients experienced seamless implementation
• Sourcing and managing external suppliers and software providers to meet cost, schedule and business performance standards, ensuring that any gaps were quickly identified and addressed
• Accurately collating customer data; producing timely and concise monthly reports
Senior Business Analyst
Playing a key role within the start-up tech team that built and took Primelocation.com live, this customer facing position involved managing key relationships with estate agents, their web designers and IT departments. Identified, suggested and implemented solutions to monitor and improve user experience (including generating a new CRM access database and specifying a more robust CRM software package).
Sourcing, Manager, UP, Backend, Web, Software, Analyst, Implementation, It, Backend, Service, Customer service, Database, Websites, CRM, Project Manager, Advertising, User Experience
My education
1986
-
1989
University of Natal
Bachelors, Commerce
Bachelors, Commerce
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