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Alexa developer
Ian Wilson
,
CRAWLEY, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly experienced and versatile freelance IT professional, I specialise in building Alexa skills/apps. I wil take your requirements, assess them and offer suggestions where appropriate. I then build and test your skill with care, allowing you to review it various stages.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
temp
Business Analyst/Project Manager
QBE Insurance Group.
• Hybrid BA/PM on a Global Claims Performance MI Reporting Platform for use by global senior execs (C-level).
• Implemented multiple phases of reporting dashboards on-time and on-budget, utilising Power BI.
• Significant co-ordination across global divisions to obtain data on a monthly basis to feed into dashboards,
covering Claims, Risk, Complaints, Finance and NPS.
• Definition of business requirements.
• Definition of data requirements and subsequent data analysis activities.
• Implemented multiple phases of reporting dashboards on-time and on-budget, utilising Power BI.
• Significant co-ordination across global divisions to obtain data on a monthly basis to feed into dashboards,
covering Claims, Risk, Complaints, Finance and NPS.
• Definition of business requirements.
• Definition of data requirements and subsequent data analysis activities.
Data Analysis, Project Manager, Budget, Power BI, C, Finance, Analyst, BEE, Power, Hybrid, Manager
2016 - 2018
temp
Lead Business Analyst/Project Manager
Konsileo/Clear Insurance Management.
Working for a combination of a start-up commercial insurance broker and a more established commercial
insurance broking SME.
• Co-ordinated the delivery method and approach across the two organisations, at macro level and at sprint level.
• Definition and design of a new cutting-edge policy broking platform that maximises efficiencies for the broker
through technical innovation and adoption of best practice.
• Definition and design of web-based customer portal to offer optimal customer journey & experience.
• Fast paced Agile-based development. Tools used include Jira, Trello, daPulse.
• Analysis of the broking industry working with multiple broker institutions to determine where opportunities exist
for improvement.
• Defined the business analysis approach and supervised other business analysts.
• Managed the data migration and implementation of the platform into an established commercial insurance
broker, assessing company-wide operational impacts.
insurance broking SME.
• Co-ordinated the delivery method and approach across the two organisations, at macro level and at sprint level.
• Definition and design of a new cutting-edge policy broking platform that maximises efficiencies for the broker
through technical innovation and adoption of best practice.
• Definition and design of web-based customer portal to offer optimal customer journey & experience.
• Fast paced Agile-based development. Tools used include Jira, Trello, daPulse.
• Analysis of the broking industry working with multiple broker institutions to determine where opportunities exist
for improvement.
• Defined the business analysis approach and supervised other business analysts.
• Managed the data migration and implementation of the platform into an established commercial insurance
broker, assessing company-wide operational impacts.
Design, Project Manager, Business Analysis, Jira, Innovation, Agile, Implementation, Analyst, Trello, Development, Insurance, Web, Portal, Manager, UP
2013 - 2016
temp
Lead Business Analyst
Virgin Atlantic Airways.
Lead business analyst on the PSS (Passenger Service System) Programme, the largest transformation programme
the airline had undertaken, impacting all Virgin Atlantic locations worldwide. This formed part of a joint venture
with Delta Airlines.
• Managed a team of 9 business analysts, defining team standards, working closely with the PSS supplier and ensuring a consistent approach was applied for the end-to-end to-be operational model and the data migration.
• Involved in the PSS supplier selection process, working closely with business subject matter experts to assess
options and identify the most appropriate solution for Virgin Atlantic's needs.
• Business areas covered include Contact Centre, Customer Experience, Website, Mobile Apps, Inventory Control,
Pricing, Alliances, GDS Relationships, Departure Control, Flight Operations, Load Planning and Revenue
Accounting.
• Management of stakeholders globally, up to CEO level.
the airline had undertaken, impacting all Virgin Atlantic locations worldwide. This formed part of a joint venture
with Delta Airlines.
• Managed a team of 9 business analysts, defining team standards, working closely with the PSS supplier and ensuring a consistent approach was applied for the end-to-end to-be operational model and the data migration.
• Involved in the PSS supplier selection process, working closely with business subject matter experts to assess
options and identify the most appropriate solution for Virgin Atlantic's needs.
• Business areas covered include Contact Centre, Customer Experience, Website, Mobile Apps, Inventory Control,
Pricing, Alliances, GDS Relationships, Departure Control, Flight Operations, Load Planning and Revenue
Accounting.
• Management of stakeholders globally, up to CEO level.
Operations, Customer experience, Management, Service, Website, Apps, Transformation, Analyst, Ceo, UP
2012 - 2013
temp
Lead Business/Systems Analyst
Advanced Resource Managers.
Definition of requirements and solutions to support a business transformation programme centred around the core recruitment/CRM platform.
2
EXPERIENCE (continued)
2
EXPERIENCE (continued)
CRM, Business transformation, Recruitment, Transformation, Support, Analyst
2010 - 2011
temp
Business Analyst
Royal & Sun Alliance.
Requirements gathering within an Agile environment for a new CRM platform (using the Salesforce cloud application) to support the More Than brand. Requirements elicited from multiple business areas including
Operations (front and back office), Marketing and Underwriting.
• Identification of key project opportunities from running workshops at various locations UK and India to assess
as is processes.
• Significant input to benefits assessment and pulling together of business case.
• Development of application prototypes to facilitate application design workshops.
Operations (front and back office), Marketing and Underwriting.
• Identification of key project opportunities from running workshops at various locations UK and India to assess
as is processes.
• Significant input to benefits assessment and pulling together of business case.
• Development of application prototypes to facilitate application design workshops.
Marketing, Design, CRM, Operations, Agile, Cloud, Salesforce, Business Case, Workshops, Support, Analyst, Development, Office, Assessment, Underwriting, Processes
2007 - 2010
temp
Lead Business Analyst
Allianz.
Lead business analyst for a cross-divisional systems rationalisation/integration programme, utilising a
combination of packaged solution (TIA) for the contact centre and bespoke solution for the e-commerce sales
channel. Included responsibility for Management Information data requirements.
• Lead business analyst on a transformation programme for the general insurance direct division, involving the definition of a new brand and proposition for direct motor and home insurance. Managed a team of 8 business
analysts. The analysis covered all key business areas (e.g. underwriting, marketing, operations, claims, management information).
• Business case development to determine the feasibility of a corporate e- business strategy.
• Business analysis carried out via waterfall, agile and iterative methodologies.
combination of packaged solution (TIA) for the contact centre and bespoke solution for the e-commerce sales
channel. Included responsibility for Management Information data requirements.
• Lead business analyst on a transformation programme for the general insurance direct division, involving the definition of a new brand and proposition for direct motor and home insurance. Managed a team of 8 business
analysts. The analysis covered all key business areas (e.g. underwriting, marketing, operations, claims, management information).
• Business case development to determine the feasibility of a corporate e- business strategy.
• Business analysis carried out via waterfall, agile and iterative methodologies.
Marketing, Business strategy, Business Analysis, Operations, Agile, E-commerce, Management, Integration, Sales, Business Case, Transformation, Analyst, Development, Insurance, Underwriting
2006 - 2007
temp
Senior Business Analyst
BUPA International.
• Business requirements gathering in a UML environment.
• Workshops and prototyping with senior business personnel.
• Process mapping to support a third-party agreement with a Dubai-based health insurer.
• Production of functional specification documentation.
• Support of system testing and user acceptance testing.
• Assessment of third-party software.
3
EXPERIENCE (continued)
• Workshops and prototyping with senior business personnel.
• Process mapping to support a third-party agreement with a Dubai-based health insurer.
• Production of functional specification documentation.
• Support of system testing and user acceptance testing.
• Assessment of third-party software.
3
EXPERIENCE (continued)
Prototyping, UML, Workshops, Support, Analyst, Process Mapping, Testing, Health, Software, Assessment, Production
2002 - 2006
temp
Senior/Lead Business Analyst
Norwich Union.
Analysis of business requirements and production of business requirements and functional specifications for
delivery of a series of web enabled general insurance policy applications (home/motor/travel) utilising the CSC
Exceed platform.
• Policy migration
• System test preparation and execution
• Leading teams of up to 6 analysts
delivery of a series of web enabled general insurance policy applications (home/motor/travel) utilising the CSC
Exceed platform.
• Policy migration
• System test preparation and execution
• Leading teams of up to 6 analysts
Test, Analyst, Insurance, Web, Production, UP
1991 - 1995
job
Analyst/Programmer
American Express.
Analyst
1991 - 1991
job
Analyst/Programmer
Rank Xerox.
Analyst
1987 - 1990
job
Analyst/Programmer
Ford Motor Company.
Analyst
1983 - 1987
job
Programmer
Sun Alliance.
3 A levels
10 O levels
10 O levels
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